I like this hobby lobby location. It's very large and has a wide array of selection. The only problem is the excessively large lines on the weekends . 2 cashiers for a busy Saturday afternoon is not acceptable. Is there a reason a manager can't help out cashiering or someone from the sales floor can't assist ? I waited 20 minutes just to check out. read more

First time EVER inside a Hobby Lobby. The only reason I came was because Michael's across the street didn't have a baking tool I needed. First impression; this place was HUUUUGE. I could have probably spent hours in this store, and probably easily spent over $500. Thank goodness I only needed ONE thing. They had decorations setup for every holiday you could think of. Not sure if this is a year round situation for this store? They had sections dedicated to cute shabby chic decor, retro decor, sophisticated decor, etc. I actually didn't have too much time to explore... I just went straight to the baking section. But they seemed to have it all; decorations for the home, floral department, paints, clays, tools, baking section, fabric section, stamps/inks, etc. Will definitely be back! read more

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Terrible service, I've been shopping here for many years and spend lots of time & money. I recently purchased free standing picture frames, 2 I gifted away & one for me that fell apart. The stand broke of the back & one corner came unglued. When I went to return it I was told they couldn't because that's not the way it left the store. I told them, I know! I wouldn't have bought it that way. It broke within 2weeks... Shouldn't picture frames last longer than that? I wasn't asking for the money back just an exchange. It was still No. I told them I'm a frequent customer for years but they didn't care & told them I wouldn't be be back, and I won't! Hobby lobby sorry you don't stand behind the products you sell, terrible business. Buyers beware, don't buy picture frames. read more

I usually forget to leave reviews, but my experience was so good I have to. Today was extremely busy and packed inside, with long lines going through the isles that seemed never ending. Even so the store was still so organized and you could tell the employees were urgent in making sure things were restocked and put into their proper places constantly. The best part hands down was when I was being checked out at the register. I didn't get her name, but there's a blonde employee with glasses and she was so intentional with giving everyone an individual and pleasant experience even though it was probably so overwhelming for them. She made sure to double check every single one of my items to see if they had discounts which ended up being a lot of them. I didn't even realize. And she was so kind and attentive. Good luck to this hobby lobby through the holiday season and thank you! read more

Customer Service is excellent! Elayne, she's 7 months on the way but she helped me until I got what I wanted even if it meant to walk around the store to look while I tag along, I've to keep up with her. Thank you soooo much, Elayne, hope you'll have a healthy and beautiful boy. CONGRATULATIONS! My dear, May God bless and keep you always!!! read more

WORST SERVICE EVER. BLANCA IS THE WORST STORE MANAGER EVER. 1- I went to hobby lobby as a foster mother looking for a particular wooden sign I saw online regarding adoption. After walking almost every aisle in the store without seeing one employee I headed back to the front to the cash registers to ask them to send someone for assistance. I had a picture and item number from the website. An employee walked me to the back and looked around for a few seconds and told me they didn't have it. I asked if they were out of stock or it hadnt come in yet- they had no answers for me. So the thing I came for they didn't have, oh well I figure I'll still shop since I'm here. Should have left right then. Instead I figured I would get some supplies for Easter especially some special goodies for my foster son's very first Easter ever. As we approached the spring/holiday aisle, my children went to the end cap to the pez dispensers and wanted to see the different character options by placing them on the floor to see which ones they would like for their baskets. A woman carrying her lunch bag, purse, and other personal items approached me and began watching my children. I dismissed her and walked around the next aisle to grab some Easter decor and other supplies. This woman followed me and proceeded to tell me that she worked there and asked me if I would be purchasing the items my kids had... When I gave her a puzzled look she explained to me that they had them on the floor and "we're stepping on them and she wouldn't be able to sell them." Come to find out she's the store MANAGER. Wow. JUST WOW. In my decade of working in retail I would NEVER have followed a customer around the store and asked them if they were going to be purchasing merchandise from us. People have gotten fired for less. That is enough to be considered by most companies discrimination and harassment. Remember the black guys at Starbucks who were harassed for using the bathroom and sued for 3 million?! I do. I don't give a f#%+ if my kids were throwing a party in the store - employees are not allowed to ask customers- black white or orange- if they will be purchasing items from there, period. I told this woman that yes, I had a basket of merchandise and I would be buying the candy for their baskets. Because of my long career in retail, I would never leave a store a mess and I would never let my kids destroy merchandise. They indeed picked out a few pez for their baskets - none of which were damaged or stepped on as she lied/ exaggerated they had. I complained at the front check out and Anthony the person in charge at that moment apologized and told me that was his manager so I should call corporate. So I did. A formal complaint was filed against BLANCA THE STORE MANAGER for her insanely rude treatment: 1-Following me around the store, 2-asking if I was Buying items in front of other customers, and 3-watching me until I placed the pez in my cart to ensure I was buying them. Next time you see a mom shopping with kids picking out Easter candy MIND YOUR OWN BUSINESS. Oh and if you shop at this store tell Blanca the lady with pez says hi- that is if she works there. Adios BLANCA read more

Huge store, cashiers are friendly but slow as molasses. Everyone in line was looking at each other with that "OMG can you believe how long this is taking?" expression. Literally everyone. I only had 2 people in front of me in line and it took forever! But all lines were the same so something in their training needs to change. If I had to be somewhere after going here, I probably would have left my purchases in the cart and bailed. If you shop here, definitely shop the sale. Regular prices on most items are outrageous. I don't buy anything here regular price. If you download the app you will always have a coupon with you. read more

I went to this Hobby Lobby location during my lunch hour yesterday and it was pretty hectic. Typically, I go to the Temecula location where I feel like they're more in tune with customer service. My experience over here wasn't terrible, but it also wasn't great. Given that it's the holiday season, a lot of people were shopping here when I went. It's understandable that the place was messy, but I don't think when I went was the right time to be reorganizing an entire section. I get that if it's what they have to do and need to get it done, they gotta do it... but, a certain employee whom I cannot identify because I didn't catch his name can be more courteous as he was totally not. As mentioned, I was here during my lunch hour and it was quite frustrating when twice the same employee started moving a huge wall-thing of ornaments into my way. He could have let me pass and then start moving his stuff, but decided to cut me off instead. He did this again when I was circling my way back to the registers. I found it to be very rude. read more

I secretly but not so secretly love this place especially when there are items for sale. Lots of stuff are unfortunately broken though which is a bummer. I hope they sort out their handling but like I said i really enjoy shopping here :) read more

Ana I think it was tried following me into the store because she said they were closed ...it was way before closing time and she insisted that they were closed...extremely rude and weird for trying to follow me into the store . read more

As regulars of Hobby Lobby and residents of Rancho Cucamonga, my experience with the customer service this location has been always less than satisfactory. This particular instance was about the final straw for me. I was in line, waiting my turn as I waited for a cashier named Roman to finish his conversation with his co-worker but after 5 minutes of patiently waiting,I asked "Is your lane closed?" and he bluntly responds, "Yes" with no attempt to make up for the lost time, tells me (only after the fact) that his lane was closed. As I moved to the next cashier, I noticed that he had allowed two other customers to come into his line contradicting his claim that his lane was closed. I returned to his line because it looked like a shorter wait and then confronted him that he made me feel stupid. He responded with no remorse, no apology, and blandly asked me if I wanted to speak to the manager. I then get to speak to the notorious Ana, the manager (who I have seen does not have many fans based on these reviews) and I explained that he did not apologize, did not thank me, and had the most sour attitude both in the way that he spoke and looked. I reminded her that this supposed "Christian" establishment should practice what they preach while they have bible verses scattered around the store. Roman, in particular. After I explained the incompetence of her cashier, she responds with a terrible excuse of an apology of "I'm sorry for the inconvenience". Her staff's performance, from my experience, is a reflection of her terrible attitude and unprofessionalism. They all seem bored and unhappy, making customers feel like they're the inconvenience. I make an extra effort to drive to the Upland location just to avoid the absolute rudeness from this store but also because the Upland staff, specifically Briana, actually make the experience there worthwhile. This location needs some serious retraining and perhaps reread the employee handbooks. I suggest that you walk the talk from what you claim as a Christian establishment. read more

This place is a total trip. I wandered in one day, hearing about this place on blogs I read and thinking it was only a Utah phenom. OK, I did not buy anything, but if I had tons of discretionary income and a huge McMansion to fill, this might be my place. Have a dedicated Man Cave and need to furnish it with tacky tin vintage-look signs exclaiming: "MAN CAVE" ? Maybe some posters for your home theater room?, well, this is your place. EVERYTHING is Made in China. LOTS of clutter, LOTS of themes, all organized by decor theme: Zebra and Hot Pink/Paris theme? Check Baseball theme for Jr's room? Check I really felt like I was in a Twilight Zone episode. But its worth a look see if your need something theme-y and specific.... read more

if you been to a Hobby lobby you know they are all the. a billion times better than the Micheals.

Finally tried the famous hobby lobby . It was meh! Busier than ever because it opened back up since corona closures . Idk The appeal is lost on me just seems like a glorified Michaels . That being said,there's definitely a niche being filled here and my crafty friend loves the place . Did like seeing all the different fabrics (to make masks of course lol) and the Christian based decor but things like essential oils ect I know can find cheaper elsewhere . Don't know if I'll be back once I get in my new place, probably not once home goods and marshalls reopen . read more

Came in today and found everything I needed. Rene the cashier was amazing and so sweet. She also got me out of the store in a timely manner. Store was relatively clean and organized as well. read more

I agree that this is a huge Michael's, Joanne's Fabrics w/ a bit of Hobby People rolled into one. I can't see how teachers or any other artsy crafty person wouldn't love this place. It will take some time to walk through the whole store. Their prices seem rather good too! I just wished they offered a teacher discount. I wouldn't be surprised if Michael's that's very closeby closes up. Update: They finally gave me a 10% discount when I went in Jan, 2012. Update Again: I've never seen a more complicated requirement to get a teacher discount! You better have your latest paycheck stub on you with the current date because I don't think they'll allow anything else. read more

I would give negative stars if I could. I love HB but I will never shop here again if, looks like I will drive out of my way in Cali traffic to avoid this stored I ever shop this company again, with online shopping customer service is crucial the reason is the store manager was incredibly rude. Not sure what her deal is but she snapped at my nephews it was unprofessional and so surprising to say the least. I know your wondering why? Right, she snapped at them because the kids changed their mind on a pillow and sat it on a shelf. She said a sarcastic comment about them leaving it there. That's it.. mind blowing to me maybe time she retires. Sad day for hobby lobby. read more

If you want to find something for a craft or your house this is the place to go... They have everything for home decor. When you go set aside at least an hour to really get a chance to look around. Every employee in the place is also very helpful and friendly. It was a joy checking out they did it fast and friendly. The place is clean and well organized. The place has clear pricing and is cheaper then Michaels. If you want to get a new look for your house or just have an hour of more to kill stop by Hobby Lobby. You will be glad you did. Don read more

This store is my favorite . I am so happy to be back getting my shop on and getting all my favorite things for my home. Was going stir crazy during the lock down but don't worry I'm buying everything again! read more

First of all Richard, this guy like to yell at people, I asked him a question about crafts and he yelled at me with such vulgarity. However, I diverted the situation and a lady by the name of Mercy happily helped me out with such a vibrant smile and excellent positivity. Thanks read more

I am a huge Hobby Lobby fan and have decked my house out with so much decor from here and my big thing - knobs. To my husbands dismay our new home had over 200 cabinets and drawers whichin my opinion all needed a bit of sparkle or pizzazz added to them. I am on the final 3 needed which they cannot seem to get ordered for me, hence the reason of me coming here only to find out they also don't have the last ones I need. Otherwise they would be 5 stars, great prices and things for your home, love this place! read more

I am a long time Hobby Lobby customer. I will not be returning to this location. I waited behind 5 customers in line. When it was my turn, Gareth was my cashier and I purchased a decor item that reads "hello coffee" I picked this item from a small wall by the candle aisle, it had a sign that read 50% off. When Gareth rings me up he charges me full price I then told him about the 50% off sign and he said "no it didn't qualify as wall art" I then asked if I could show him the wall and sign he said "you can go take a picture and I said okay, getting ready to walk over and then he says but I will cancel your order and you have to wait in line again" I could not believe this HORRIBLE CUSTOMER SERVICE. It was my turn to get taken care of and I would have to wait in line again to dispute a charge. This is crazy to me! I said "then no, can you get an employee to go over to the wall and see what I'm talking about, I'm not waiting in line again. Gareth then called over the manger and he also says that my item did not apply for the 50% off without looking at the display! After paying I went over took a picture of the wall/sign and showed it to the manager. (My photo is uploaded) He still said that it did not apply when it clearly did my item is wooden and can be hung on the wall as the description states! I can not believe this stores lazy customer service and if this keeps up this place will be out of business! read more

Hobby Lobby - Hobby Shops Near Me - Rancho Cucamonga, California

I come to hobby lobby quite often and almost every time I am there I notice the Anthony guy always seems to be in a bad mood! He doesn't smile, greet customers, say hello or anything, seems to have a really bad attitude, which is surprising since this is a Christian store. Everyone else seems to be friendly and approachable, I would just recommend Anthony being a little nicer. I came to hobby lobby to buy a frame to put my mother's picture in (who just died of cancer) and I thought it was on sale, but it wasn't (no big deal)..his attitude was like "oh well"! I was so disappointed in his attitude, I purchased my items and left, but I felt even more down than I did when I went into the store. Please retrain this employee on valuing customers, and customer service! read more

I waited in line to do a return and exchange. Christmas season so the lines are a mile long. Got to the front and they told me I had to go wait in a specific line for returns. The sign doesn't say Returns and exchanges ONLY...they made me go to the back of the line. After I already waited in line. Horrible customer service! read more

Today, customer service was honestly the worst I have ever experienced at the Foothill store. I am a loyal Hobby Lobby customer and have never been treated with this amount of disrespect during a shopping experience. Specifically, the manager Blanca flat out called me a liar when I told her vases I was trying to return were unused. Honestly, planning and having a wedding is stressful enough. You buy way more than you actually need and end up with a bunch of extra stuff afterwards. This was my case. Obviously Blanca has never planned a wedding. I was going to come back to this store but I'll drive the extra 15 mins to avoid the "wonderful" customer service that Blanca and her team provided at the Foothill Hobby Lobby. read more

Dam step aside Michaels..... Mom asked me to take her here to buy some ins and outs. Well they seemed to have everything, including the kitchen sink. There was one small issue with a guy, who appeared to be trouble lurking in the back isles, and even at one point began to follow my mom, until, he saw me. The store became aware of his presence real fast and many employees came out of no where, causing this guy to get scared and leave. They obviously care about their customers and were even respectful to the guy that could have been trouble. read more

Horrible customer service. I usually love Hobby Lobby but I was in today looking for Christmas stuff and found some cookie tins that were a three in one, and when I went to buy they that said that I had to purchase them all separately. They were packaged together and mind you I was buying 3 different 3 packs. So it isn't like this is a one off mistake. They were all like that. And they would not honor the price. The manager was right there and didn't do anything. Very upsetting. read more

Love Hobby Lobby. It is one of our faves for home frames, pics, DIY, crafts etc.... I really love all the frames and holiday decor

THE worst customer service!!! It's only been open for 15 min. And there's a line of 15 people at cash register and only 1 open!!!! No one on the floor to help you. When I asked the manager she actually laughed at me!! Horrible place to shop. I'll stick to Home Goods and Michaels read more

Ohhh so disappointed with experience!! They don't have prices on all of their products and when you get to the register you will be there forever. Eric at the register was servicing my order and he was so annoyed that product didn't have pricing that instead of trying to find help accused me of taking a set apart. When I told him where rest of the items were located he rolled his eyes at me!! Nope I didn't buy the items because staff was too annoyed to look!! Such a poor poor customer service! Eric you should just stayed home today!!!! read more

We've been shopping here for a long time and probably spend way too much time and money here decorating our home, buying gifts, etc. We recently bought a couple free standing picture frames but within two weeks the stand broke off the back of one. When we tried to return it we were told we couldn't because "that's not the way it left the store ". Yes, we know that because IT BROKE. Since Hobby Lobby wouldn't stand behind the cheap junk they sell we're gone. We told your employee that but they didn't care. Hobby Lobby you just lost a good customer over a $15 picture frame. Bad business. Buyers beware. read more

Amazing customer service! The employees went above and beyond to make sure customers were having an easy wait in the long lines. I was being dumb and completely forgot a cart or basket and grabbed way to many things to comfortably carry in line but just decided to deal with it. It seemed the lady in front of me was in the same predicament and an employee grabbed us both baskets! This may seem small and insignificant but it was very well appreciated! read more

Great store they have great stuff for any occasion at a great price although I recently went shopping there and was treated badly by an associate. When I asked the location of an item she just pointed at the the back of the store and said it was over there with attitude. Then I did not find what I was looking for so I asked her again and she seemed really upset to take me to where the things where and was speaking to me in a very disrespectful manner. Her name was Vivian and she's an older woman I hope they get her to treat customers right or put her in the back since she does not know how to treat people. read more

This store is great like Coming here for house decor also for my business great prices and custom work you won't find in other stores

I love the store but I have to say they have the most rudest, unhelpful associates!! Including managers! This is a Christian based store..very disappointed in the customer service read more

i have been coming to this location for years, as it is a Christian establishment and they have the best hidden items and great deals! however, they have been getting worse with their customer service and this past weekend, they rushed me out of the store before closing. i understand everyone wants to go home to their families, but then do not work in customer service if that is the case. they already have Sunday's off for church, so I'm not sure why they are so rude on Friday's and Saturday's. very disappointed. read more

Stephanie, an older employee, was very rude and unprofessional. She isn't at all interested in helping the customer. She's also very brash and I had a bad experience when being helped by her. read more

The guy manager in the glasses is incredibly rude and unhelpful. If you ask him a question he acts like it's a burden.

The lines ridiculous I've been here a million times. Came here twice today. Never waited like I have today 6/15/2019. Must be a new manager. 2 registers at closing? 1 of them an exchange/returns. Then they get upset when people are still shopping at closing. Well nobody wants to approach a line when it's 12 people long. read more

Came in a few days ago for some decor for my patio. Hobby Lobby has always been my go to. What made today more memorable was one of the cashiers Andrea. She was so sweet, kind, and lovely even gave me some suggestions and ideas for decorating my patio! This was the second time I came to this store and she was there. Probably my favorite cashier there. Definitely will be shopping more often if more cashiers are like her! read more