Jim came and installed a new AC unit for us a couple of years ago. It's been much better since,…read morezero complaints. I went downstairs into the basement this morning to discover that our sump pump had backed up. You love to see it. Hopped on Yelp after a couple of hours of slogging around and moving crap out of there to discover that Jim also does plumbing. Didn't hesitate to call him and book him to properly set up the sump pump, and I have zero doubt he's going to come out and do it right. As long as Jim Leipart is doing anything having to do with home maintenance, he has my business. I can't give a higher recommendation than that.

Jim is an honest guy. He has replaced several of ours and our families' water/ heating/air units…read more He has very fair prices, and even gives a military discount. Anyone who we have referred has been extremely satisfied as well.

The sewer line in my house backed up twice in one week. I asked Roto Rooter what to do, and they…read moresaid they wanted nearly $10k for a total cleanout of the pipe since they needed to dig out my front yard and rip up my concrete walkway. I called Rocket Plumbing for a second opinion. That same day two of their guys came out, fixed the problem ON THE SPOT for $700 using a special machine they had, and left my pipes looking brand new. I would HIGHLY recommend Rocket Plumbing for anyone having a backup issue. Their Picote machine is way more economical than any previous solution, their workers are fast and efficient, and they are reasonably priced. Thanks guys, you saved me!

Everyone at Rocket Plumbing should take a bow: from the receptionist to the staff that has…read moreassisted with several issues. Our experiences have always been rock solid. The owner, Brian, is one of the best guys in the industry. He is professional, knowledgeable and truly cares about his customers. Give them a call. Better yet put them in your phone on speed dial 1!!!

Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for…read morefurnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it. Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total. Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved. He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on. After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving. Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired. Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice. About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong! A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark. I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone. So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board. So to recap: Poor customer service Unqualified HVAC Technician Attempt to commit fraud (charging customer while they teach themselves how to do their job) Attempt to charge nearly 5x the amount they were initially approved for without renewed consent Dishonest techs and Service Manager

Our condo association has a contract with them to maintain our HVAC system. System is not…read moreworking/not efficien. Was told that it could take 10 TO 12 WEEKS TO REPAIR???? That is completely unacceptable!!! I'm sure if we were paying them out of our own pocket, they would have been here today to fix the A/C!

Was in a pinch with out of town guests staying with us and toilet decided now was the time to start…read moreleaking all over bathroom floor. Called in a.m. they understood I needed prompt service and worked to get me in same day. New toilet installed. Their representative that did the work was courteous and thoroughly explained what needed to be done.

Great customer service and got the job done quickly! Very knowledgeable.Cane to appointment…read morepromptly.

The emergency call cost over $140, heater wasn't working. Furnace wasn't cleaned, technician said…read moreit was either a bad ground wire or a circuit board. Said he put in a new wire (although had no confidence that was the problem) and was working now but that it was really random. So didn't know if it would be fixed and ordered a circuit board. He seemed very unsure. I've had my furnace serviced before (by another company) so I'm not a newbie. A cleaning wasn't ruled out but more expensive fixes were immediately tried, like he had no clue but would try, I don't know... I called another company because I felt this was obviously poor service, maybe even a scam. Ans as I suspected it needed to be cleaned and a faulty sensor (a minor repair) was put in. And at a very reasonable price. I was left with the impression that I was being taken advantage by Charles McDuffee Co. or that an untrained or poorly trained person came. I will never use McDuffy for anything. EVER. Definitely the worst service repair I've ever experienced as a home owner for over 40 years!

We have used Mcduffee's heating and cooling in 4 homes over the past 25 years. We have two furnaces…read moreand two AC units they have maintained and repaired / replaced when needed, just had them out on a Friday night, within 2 hours of calling them during the recent polar vortex cold spell. Excellent customer service and fair pricing on equipment and repairs.

Recently called this company for an HVAC issue after using them for a plumbing issue previously…read more I'm so glad they do both! Honestly. They are very upfront about pricing (which is comparable and very reasonable!) and realistic about any issues that could potentially be unsafe and will do what's needed without trying to always upsell you on things you don't necessarily need. The tech fixed the issue on the spot and explained everything VERY thoroughly (where I could understand) on what needed to be done now and what will need to be done later etc. All 3 techs who have come out, for any issue we've had, were all very nice and I would definitely recommend them. They were prompt and communicated timing very well. They had all our info on file so booking and payment was seamless. Also, I was able to schedule an appointment online for the next day which was so simple and easy!

We had a leak from the upstairs bathroom to our dining area on the first floor. Kevin was…read moredispatched to our home and did everything he could to not have to cut into the drywall ceiling. Ultimately, he had to cut (the section was damaged due.to the leak anyway) but was able to fix the issue. Ended up being a crack in the shower tile in my kids bathroom. I would highly recommend this company. They were prompt, professional and polite. Definitely adding them to my list of people to call for plumbing when needed.

Always prompt service -- they are there when you need them. Very fair pricing and they do what's…read moreneeded, not soak you for their benefit. Probably the most honest company I've worked with over the years. Highly, highly recommended n

Great business owner. He doesn't upsell, and spends a lot of time explaining stuff, which is very…read morehelpful for a first time homeowner. Already called them for two different projects, will continue to call them for all heating and cooling needs. Highly recommend them.

Our son just bought a house in LaGrange Park and within weeks they started experiencing a dripping…read morefaucet. My husband is relatively handy so we thought he would be able to fix it and replace the pTrap which broke off in the process. We were unsuccessful in even getting the handles and faucet removed. We called Josh and he was able to come to the house within the hour from Naperville . Had a new faucet and drain replaced in no time. He saved the day! Did I forget to mention that our son is getting married Saturday? It relieved a lot of stress for him and his fiancé to finally having the bathroom sink working again. Thank you so much Josh. You were amazing. 1,000% recommend him. He's honest and fair. He did not gouge us in price.

Josh does a great job. He has done work (often emergency work) on several occasions. Always quick…read moreto slot me in and does very reliable work. This time it was a sump pump replacement after heavy rain when I knew he must have many jobs scheduled. He was here in 90 minutes and installed a high quality replacement pump.