Our upstairs tub hadn't been draining, and it was due to a malfunctioning stopper. I called in the evening the day before to schedule an appointment and the employee who I spoke to was very helpful. I accidentally called the wrong location, so they gave me the right information and I got everything set up. Our plumber Jake explained thoroughly everything that was going on and all the options we had going foreword. He didn't push doing expensive work right away and reassured that even if we don't replace the issue we will still have working plumbing. We will eventually move forward with the repairs recommended, and even will use these guys for other repairs and upgrades we want to make. tldr; didn't feel like they were cash grabbing by pushing expensive work, got the job done fast, friendly attitudes from all, good work, and straightforward and transparent pricing. 10/10 read more

Excellent Service from Hoffman Plumbing! Replaced old hot water heater right away after service call. They sent Benjamin out, Super Knowledgeable and did a Perfect Job! He got to my house and left in 2 1/2 hours! Removed the old tank and installed the New Tank beyond my Expectation! The County Inspector came out to sign off on the Permit, was impressed with the quality of the work done! More than Satisfied with the work done and Service from Hoffman Plumbing and would highly recommend them! read more

Asked them to fix drain plug in both bathrooms they only did one the little guy with the trainee was gruff and uncommunicative The trainee changed our kitchen faucet the bill was $578 the little guy was sniffling we got his cold!!! sick for two weeks! Hoffman? Never again! Never!! read more

Came home from shopping and found that the hot water heater was shooting water out everywhere. The repair man arrived the next morning with a new unit. He had it totally installed and up to new specs in several hours. Great fast service. Hunny is happy she can do her dishes now again. read more

Good team but not good company policies. They charge 50-100% mark up on parts and are not upfront about it. They almost concealed the price until late as I asked for it at the time of order and they said they don't know yet. It was a $1600. I had a sewer pump replaced, team came for diagnosis and I was not told by the office that there is a minimum $165 charge (1 hr minimum). Then they ordered a replacement part and when they came to replace - gave me a shocker that it would be $1600 for the pump. I remember seeing pumps under $1000, so asked about their policy on mark up and was told it is 25-100%. I still got the work done and they gave a 10% discount. I found the same pump at all the dealers for $900-$1000. So they still have 50% markup and didn't inform me before ordering the part about the cost. read more

The guys were great they came checked out our leak fixed it up quick as it was just a super minor issue. Will hire again.

They responded quickly and got my water heater replaced the very next morning. It includes a lifetime warranty and annual maintenance. Thanks for being a lifeline! read more

They were prompt in their response and coordinated well. Communication was A+. Fixed our issues, gave recommendations of what we can do in the future. Great company, would do business with them again. read more

Excellent plumbing services. The office team is very responsive and has a lot of convenient appointments. This is our second visit, this time with a new plumbing problem. The team was able to resolve it easily. read more

They were quick and responsive now their lead time is two weeks. Very disappointing. We get electrician and chiller service to come within two days but not plumbers. we dont have time for this nonsense read more

I had a water main break on Sunday morning 5am that looked like Niagara Falls . The county closed the waterline to the house at 6:30 am. ( the break was caused by a snow plow hitting the box which contains the main valve connecting the water supply to the house . It had been moved more then 2 inches ... enough to crack the pipes exiting toward the house ) I then called every plumbing company that listed emergency or 24 hour service on Yelp and elsewhere . Only 2 replied !!. Sunday afternoon Hoffman plumbing arrived and could not mend the line . Monday they returned and mended the line but there was no water pressure . The plumber was not prepared to stay or diagnose the problem ... I communicated with the office and the operations manager came to assess the issue . He organized and accompanied 2 plumbers the next day who stayed till the job was complete ... my monster flow water pressure was back to normal. The line had been blocked by debris that got in the line when it broke. Restoring the lines was a much bigger job then repairing the broken pipe . What I thought would be a simple job turned into a more complex issue. Hoffman had the expertise to diagnose and repair the 3 problems that had caused my no water flow . Hoffman is now my plumber . They showed up when others didn't reply or were scheduling weeks out... and they got the job done. That's what you need. read more

We have worked with Hoffman for several projects at multiple properties. They are quick to respond, arrive when they are scheduled and complete issues efficiently. read more

We had an issue with our water heater leaking on a Saturday. We were able to get a hold of Hoffman right away and make arrangements for it to be replaced. Very quick service and high quality of workmanship. Braden was the plumber who came to the house to complete the job and he was on time and professional. We're very happy with the quality of his workmanship. The whole job came out a little cheaper than we originally expected making us super happy. read more

We had our water heater die on a Saturday morning. I contacted Hoffman Plumbing through the Yelp app for a quote. The woman called within 5 minutes and gave us a quote over the phone. She told us the technician would come by that day to see what was wrong and would be able to do a new water heater installation on Tuesday, if we needed a new one. We found out that our dead water heater was 13 years old, so we weren't even going to attempt to fix it and we just wanted a new one. When the technician called, he told us that he wouldn't have time to come out that day, and that he could do it the following day (Sunday), but that we would be charged an overtime fee since it was a Sunday. We decided to keep our Tuesday appointment to avoid the additional charge. A few hours later he called us back to let us know that they had the new water heater in stock and they could do it the following day without any additional charges. We were available, so he came out at 8am on Sunday to replace it. The technician was friendly and knowledgeable. We've had the new one for about a week and so far, so good. Also, they do offer a veteran/military discount. read more

Did not get a receipt charged me for nothing was here and gone in 15 minutes. They showed up stayed around 15 minutes. No work was done payed $$ and no receipt for charged read more

Extremely thorough. Highly recommend these guys. We had an issue with our bathtub drain and due to how our place is built, it ended up being a clog in our kitchen sink. After due diligence these guys fixed it up real good. Highly recommend. True professionals. Can't thank them enough! read more

Hoffman plumbing has been there for us for ALL of our updating-an-old-house and first-time-home-buyer needs. They respond quickly, are super respectful, and have NEVER tried to dupe us into more work than we need (have actually turned DOWN work we thought we needed but could be done in a quicker, cheaper, more reliable way). We have been duped by others into agreeing to huge replacement plans when we had to call an emergency Plummer when hoffman wasn't available, they were there within 72 hours to verify everything that was done and clarify what was and wasn't true. I recommend hoffman to EVERYONE! read more

Pretty good ! Had my water heater replaced in Reno ! They did a good job and I was able to handle all aspects remotely plus i got a great deal on it b read more

Seriously the best plumbing company in RENO TAHOE AREA!! Usually I am leaving bad reviews, but this company deserves to be highlighted as they are seriously the best and most honest company I have ever dealt with!!!Straight up and down to biz! Other companies said it would be astronomical prices, have to do this add that, block off highway lanes, heavy equipment to dig, etc...but Hoffman Plumbing sent Darian out, he scoped the drain, found the issue, marked it, quoted it way less than the price of the other guys and did it in less than a full day!! These guys do the job right, do the job quick, leave the job site clean, and don't give you a bunch of bull to inflate the prices. Honest hard working and real people!! Hire them with confidence!!! read more

The water heater in our vacation rental stopped working on a Saturday, while a guest was in the home. I called a couple plumbers for emergency repair, but Hoffman was was the only plumber to pick up the phone at 7pm on a Saturday night. They started the repair on Sunday morning and were done replacing the water heater in about 2 hours. Minimal inconvenience for the guests. Highly recommended, will call again! read more

I had an emergency plumbing issue where a line inside an interior wall was leaking. They were able alter their current schedule to get to me within a hour sending a crew from Carson City. Their employees were on time, professional and knowledgeable. They were able to make the repair. This is the second time Hoffman plumbing has bailed me out of a emergency situation. They are my go to plumbing company. Always profession with great customer service Bill L read more

Joe and his crew are awesome, especially during emergencies!

I have extensive experience with construction, and I cannot emphasize enough how wonderful my experience was with Hoffman Plumbing. We had a complicated job, but the employees were all conscientious, competent, friendly, and focused. They were proactive in solving problems and always had a solution for me when an issue arose. Ray is detail-oriented, organized, and knowledgeable, and he always found a solution to any problem. Justin and Justice were always available to complete a last-minute fix. Cesar is extremely talented in construction knowledge, and he got the job done! Paul and Annie were always ready to schedule a last-minute issue and help with planning. When the job was finished, they left the site spotless. I highly recommend Hoffman for both small and large jobs. read more

We have a vacation home outside of Carson city and when we arrived the day after Christmas at 6 PM we noticed that the carpet in the basement bedroom was soaked. I called every place I could find and left a message- they were the first to get back to me the next morning. Alan arrived at 1:00 (an hour early! That never happens) and had the issue resolved (copper elbow joint or something like that came off) in 15 minutes. Told me how I can avoid that happening again and was super helpful and answered all of my questions. 100% recommend this company to anyone!!! read more

Jesse from Hoffman Plumbing once again came to our rescue with help from an issue with our reverse osmosis water system. He came to our home as promised and delivered a competent and professional evaluation and provided 110% more assistance than did the original installer (Pure Water Systems). This is not the first time we have trusted Hoffman Plumbing to service, correct, and repair problems in our home. We cannot recommend them higher. Hoffman IS THE BEST! read more

They charged double what was quoted. The technician was fine but they totally lure in jobs and then increase the price. Get a guarantee on price Before having work done. read more

I initially used Hoffman Plumbing for some minor plumbing issues and found them professional and courteous, offered a Veteran discount. Then when I had a houseful of out of town guests during terrible cold, rain, and snow, my water heater went out. Jacob worked me in at the end of the day I called, identified the problem, said he would get the parts the next day and work me in. He was back mid-afternoon the next day, did the repair, and drained and cleaned my water heater. There was no attempt to convince me I needed a new hot water heater. He was efficient, knowledgeable, very professional, and got along great with my big dog. The price was extremely reasonable. And we were all grateful for a working water heater. read more

2:30 am on Thursday and a clogged toilet finally rebelled and invaded the tub...sent message for a quote thinking I'd get a response in the morning, but BAM! Joe responded immediately. 5 pm on Friday and everything is copacetic. Super nice guy with an adorable helper. Very fair price. Hoffman Plumbing is my new plumber! read more

I sent a request for quote and not but 15 mins later, Janet called to arrange appointment same day. Luckily, Shawn and Justin were able to diagnose and fix both my running toilets upstairs. Very professional and great service. Shawn even checked a refrigerator issue for me. Thanks again for your prompt attention and quick fix! read more

Amazing. Best ever service from a plumber. From Annie, who got our appointment scheduled, to Alan, who did the plumbing work, I have never had a better experience with a plumber in Reno. Annie got it started by finding someone to help us on the 4th of July! Alan investigated the problem and found that the water heater igniter had gone bad. He replaced the water heater igniter efficiently and professionally. He has a great personality, and we hope to use him for all our plumbing needs in the future. The price was very reasonable, and he did not try to sell us anything other than what we needed. I would recommend Hoffman Plumbing to anyone needing help from an honest, highly capable, and professional plumber. read more

I want to thank Erin and the guys at Hoffman plumbing for a job well done. We had a shower drain blockage which started to turn into an upstairs nightmare. They got out literally within the hour got it snaked and cleared. Can't tell you how much we appreciate everything. These should be your go to plumbers in Reno !!! Thanks again guys !!!! read more

Asked for a water softener !! Paid 2240 only got water conditioner Contractors board and my own credit card company was not able to make this company stand by their work since the nuvo company is allowed to call a conditioner a softener Even ansi knows nuvo not a softener as only salt can soften water So I paid 2240 to find out never call this company unless you just feel like donating some cash !!!! Very sad way to treat customers!! Ex customer now!!!'n read more

Contacted office to replace my garage disposal and was greeted by the kindest scheduler ever. I had to change the date several times and she was very understanding. The plumber that came out was quick, efficient and personable. He answered all my questions and provided me with tips on what not to put in garbage disposal. The price was extremely reasonable. It only took him 1/2 hour to install. I am extremely pleased and will call them again if I need a plumber. read more

CONSUMERS BEWARE: This company (775 882 4533) is very expensive and unethical; they had the audacity to charge us 105.00 per hour for apprentice labor plus 165.00 regular hour rate so I paid 270.00 per hour. totalled 900.00 dollars for a two hour labor and the replacement of a water heater control valve. The firt time I used this company, I had a good experience with Lisa in charge of scheduling appointments, but the last time I called them they scheduled me for a week later, the technician never showed up, they claimed we were not on schedule. We will never again use this company. read more

They've definitely made a return customer out of me. They were able to fit me in the schedule very quickly. I had a difficult and unique issue involving water hammering between my plumbing and irrigation. Even though the first fix didn't completely solve the issue, Jesse and Joe made sure to make me a priority until it was fixed, even though they don't often work on irrigation. This included them having to do some investigation and contact irrigation experts for some ideas. I don't know many companies that would go through what they went through for a single customer. In the end, Joe's problem solving ability is what fixed the problem. I'm thoroughly impressed with their level of service. Their pricing was very fair and I can't say enough good things about them. They have made a loyal customer out of me. Thank you Joe and Jesse! read more

Jesse was prompt and efficient. He was friendly and explained everything that was going on. He got our water heater replaced lickety split with all new valves also. The job looks great! It's nice to have hot water again. He also explained the proper way to flush it every year to extend its life. read more

Easy to make a next day appointment. Dave and Jesse arrived early and worked quickly with great results on the removal of the old gear and clean and proper installation of the new fixture. Once again, a pleasure to do business with Joe and Hoffman Plumbing. read more

I wish I could give this company a good review but I absolutely cannot and I would like to protect other people from them. There are a few things that went wrong here. People should know that 1. this company especially the owner of the company does not keep their word 2. they do not fix what they break 3. they record phone calls without consent or letting you know that the phone call is recorded which is illegal. To get into more detail, Hoffman plumbing was supposed to replace my water heater. I had an appointment scheduled for 2:30 PM which according to the scheuler was supposed to take between 1-2 hours. At 12:28PM I received a call that they will be early (arriving 1:30) which for me wasn't that big of a deal but might be for others. They arrived at about 1:30 PM and got to work to replace my water heater. It took them over 4 hours to replace it which again is fine but might not be ok for other with a tighter schedule. During the replacement they turned of my water and gas and worked very closely to my heater. When they were done replacing my water heater they did not check if my heater worked, and it did not. They left and the temperature in my home dropped to 55 degrees. I called them in the morning and Sean came back to take a look at it. He found out that the ignition broke off which cost over $500 to fix. The owner called and said he would pay for it, a little later he called again and said he would pay for half of it, then he TEXTED that he won't pay for any of it which is very unprofessional. I do not recommend any business with this company. I know that things can break but in my opinion you have to fix what you break. read more

Time to replace an old A/C/ unit. I put out calls for numerous estimates. It is not only about price, but presentation, and Hoffman showed up well. Did the job on schedule and to my satisfaction. read more

I had a leak and my 2 main valves connecting me to the main waterline needed urgent replacement. The 2 guys they send me were not up to the hob, and after a whole day of messing around they finally called their supervisor, and he told them the parts they needed were on the truck! then my toilets water didn't fill up, because there was so much sediment in the water, and they had to replace the stems. To top it off they charged me $3400! read more