The dispatcher was very polite and courteous, call back when promised and the technician (Keaton) was just as polite and courteous. Best of all, he understood our problem and knew what exactly to do and did it well! read more

I used their services several years ago to fix a broken pipe behind our master tub and shower. Joe was fair, on time, diligent in completing the work and a very nice guy! No one enjoys dealing with plumbing emergencies or issues, but if you're looking for someone fair, honest and true to their word, you need to hire the services of The Dirty Plumber. Excellent overall and they are locally owned as well. Recommended. read more

Their work and timeliness is ok, but their transparency is lacking. Be prepared to pay their travel time and shopping time for parts, at the plumber rate. We paid $475 for 45 minutes worth of repair and a $25 part, the balance was shopping and driving. The owner is rude, but the receptionist is nice. I felt absolutely ripped off, but the simple leak was repaired. My husband could easily have done it, but he was out of town and the leak would have caused damage to flooring. read more

We recently replaced our water heater with a tankless one and it has been fantastic decision! No more running out of hot water! (With a household of 6 the daily use of the washing machine, bathtubs, and dishwasher had to be carefully timed and even then we sometimes had to use water that wasn't the appropriate temperature; having hot water on demand has been a lifesaver during this season of raising young children). Dirty Plumber was quick to respond to my husband's quote request and the company was transparent with pricing. I really feel we got a good value and quality work. After the work was completed, I later saw the business owner volunteering at AWANAS (apparently he's a regular who volunteers every week with the kids); this gave me further confidence that the owner must be genuine guy who's speal about how he was able to offer the best price really could be trusted. I *WILL* say that had I been the one looking at quotes (rather than my husband) the name "Dirty Plumber" would not have necessarily deterred me but the ugly cartoon mascot painting on their company truck certainly may have! I would imagine oftentimes women are the ones who arrange their schedule to let the employee in to do the work and the "plumber's crack", actively smoking while working, disheveled grumpy looking mascot painted on their van didn't exactly paint a picture of professionalism, reliability, or safety. THANKFULLY, I felt the owner and employee who arrived to do the work were professional in their interactions, overall appearance, time on task, and attention to detail (the tankless water heater is installed evenly on my garage wall and the insulation on it looks neat and tidy). If you are considering switching to a tankless water heater I highly recommend Dirty Plumber. Their price is great, they are thorough, and the quality work is evident. read more

UPDATE: In August 2025, we had Dirty Plumber come to our newly purchased home to fix and update a few things. This time the tech was Keaton, who arrived on time and was professional and knowledgeable. We walked through the house to explain everything we wanted done, and he took notes, asked questions, and clarified requests to be sure he understood exactly what we wanted. He got to work right away adding a recirculating pump and sediment trap to our hot water heater, removing a water filtration system, and providing advice on a future project. Before the day of the service, we got a call from Desiree at Dirty Plumber's office (Desiree is great, by the way!) who let us know that Jack (the OG Dirty Plumber and owner) advised against adding a blanket and pan to the hot water heater, which we had requested. We learned that newer water heaters have built-in insulation, and it's very cost-prohibitive to replace a pan purely for cosmetic reasons - this advice saved us a lot of money. If you need a good plumber, dirty or otherwise, call Dirty Plumber. read more

My garbage disposal died on the eve of Christmas Eve. I called DP and got an appointment right away. The serviceman showed up on time, was neat, very pleasant and thorough. He took his time and did the job properly so I would not have any problems down the road. Will definitely use them again. They also offer a generous senior and military discount read more

I had a great experience with this company. I detected a leak that was coming from under the sink located at the supply valve. I tried to tighten the nut at the leak location myself but this proved to make the leak worse. I called my usual plumbing company but unfortunately they didn't have services available until next week. I called a second plumber who referred me specifically to call Jack at Dirty Plumber. I called the office number and Desiree picked up and informed me that Jack could be out to my office in a couple hours. Jack showed up in this time frame and was able to identify the problem, go to Home Depot to get the necessary parts, come back to prep for repair, and notify my office neighbors that the water would be off while he fixed the angle stop on the water supply pipe. This only took a few minutes as he knew exactly what to do. I was up and running in exactly one hour from when he first arrived. Very knowledgeable, efficient and pleasant people to interact with. And reasonable fee given they came out for service within the same afternoon. I'd highly recommend! read more

Dirty Plumber - Everything repaired, double checked and cleaned up. - Plumbing Near Me - Reno, Nevada

They charged me $305 to come out on my fire pit and say I needed a new thermal coupler which they couldn't find to replace. I found a new fire pit for less than that. read more

Found - great plumber. After a plumber who just disappeared in thin air I found "The Dirty Plumber". Jack who is the owner came over himself on one of the worst snow/ice days of the year. I have had a gas fireplace insert sitting in my fireplace installed wrong. Desiree (sp?) who answered the phone was a delight. When I spoke with Jack he said he could come out in the afternoon between 2-4. He said Desiree would call when he was on his way and she did. He was there by 2:30. He spent his time taking the unit apart and putting it back together and it is finally working. He also gave me an estimate on a garage sink. He was very honest about what it would take, the time, the cost. Last night we enjoyed our first fire. I would call The Dirty Plumber again in a split second. read more

They do good work, but VERY pricey! We were told $200/hr and the job would be 5 - 6 hours. Our bill was for 5 hours but charged us $288/hr (they charged an additional $88/hr for a helper). Had a few other charges on the bill that did not make sense and were removed when we asked. We will go with someone next time that gives us a quote up front. read more

Response was immediate and I was able to get what I needed done within 2 hours of me posting on yelp. Service was fantastic and Tim was great! Pricing was up front and reasonable! Thank you to the team at Dirty Plumber, I will definitely use again in the future. read more

We had a slow leak from an auxiliary water tank attached to a 15-year-old tankless water heater. Rather than replacing the tank, we decided to install a new tankless water heater that included a built-in recirculating system. Dirty Plumber answers the phone quickly with an upbeat, energetic attitude. We received a quote and a scheduling estimate of a week since it was not an emergency. We received a callback the following day to schedule the job for the next day. They arrived at 9a and finished the job at 6. They provided a clear and detailed explanation of how the system worked and answered any questions well. One of the best ways to assess a professional is how well they explain things and how well they answer questions. Jack bats 1,000. He also explained the special valves under the sinks that allow recirculation and how to know when those fail. The Dirty Plumber team will the company I call in the future. read more

Dirty Plumber - A neat maticulous installation - Plumbing Near Me - Reno, Nevada

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Great experience with Dirty Plumber. I had my bathroom faucets replaced and my toilet rebuilt. Jack did a great job. Very professional. I would definitely use him again and recommend his company for any plumbing needs. Desiree on the phone was a kick, had me laughing and was very helpful. read more

Keaton and Nathan are the best! They fixed an issue that has plagued us for quite sometime. Keaton asked questions and explained in detail what he believed to be the problem and he was absolutely correct. I highly recommend Dirty Plumber for all your plumbing needs. Excellent and timely service. read more

If I could give The Dirty Plumber more than five stars I would. Rick the owner came to my house on short notice to fix the ice maker faucet. Rick is very knowledgeble and repaired the faucet quickly without making it a huge job. I highly recommend The Dirty Plumber to anyone with plumbing issues. read more

I am happy because of their good work, professionalism, dedication, and thoroughness. They did not take any shortcuts when replacing my water heater, showing the highest ethics standards. read more

Long story, but we had low water pressure in our guest bathroom shower. The technician was great, wish I could remember his name to give him a shout out. They were able to increase the water pressure in the showerhead, which made all the difference in the world. He also noticed that the toilets weren't flushing and filling quickly enough, so he changed out some parts in both toilets, and boy, what a difference! That wasn't even something on our radar. We will definitely be keeping them on our list for any future projects that come up. Thank you! read more

Very professional staff and licensed plumbers. It was a pleasure working with them. They repaired a broken clean out at my house in a half day job at very reasonable prices. Everything thing works wonderfully now and will for a long time. They coordinate with Absolute Plumbers for rooter services. They are also very good. read more

Once again, Keaton saved the day! Yesterday evening, I noticed water bubbling out of one of the pipes connected to our pvb irrigation backflow preventer. We turned off the valves to stop the water but knew we had a big problem. When I called Dirty Plumber first thing this morning, Jack, the owner, assured me this is something they can take care of. He coincidentally sent Keaton over to take a look. Keaton took care of our indoor plumbing issues back in December. He arrived just a couple hours later and, understandably, wasn't able to determine the main issue until he dug out all the very wet mud that surrounded the pipe. Sure enough, he found the crack. He had to leave to get some parts but was back in no time. He made the repair, waited until the connections were all dry, and then replaced all the wet dirt. He was definitely a Dirty Plumber by the time he finished this job! Thanks for coming to our rescue, Keaton! read more

We had a heating issue where one side of the house water ran hot and the other side never seemed to get hot. Previous owner couldn't get this issue fixed so we had been suffering for the last two years. A neighbor recommended the Dirty Plumber. Keaton arrived on time and we walked through the house explaining what we had tried to fix the problem. He took it from there with his mission to find the culprit. After much investigating and testing, he found the issue. He explained what it was and what our options were. All we wanted to was finally have a hot shower that lasted more than 30 seconds. He made the necessary adjustments. Today It was nice to finally take a shower longer than 30 seconds and to actually wash all of the shampoo out of the my hair before the water turned cold. I wanted to make sure I posted a review, as I was so impressed by Keaton and recommend the Dirty Plumber. read more

I called Dirty Plumber to replace a hot water circulating pump and the finished product is good. One thing is that the job took all day. Part of that was because of the weather and frozen materials that did not seal the piping the first time around. The plumber was honest about it and proceeded to re-do the job. At the end I was charged $800 for labor (4 hrs@200/hr). The job was during regular hours on a week day and I felt that I should have been billed at a normal daytime rate. Because of this excessive hourly rate I will not use Dirty Plumber again. I'm giving a rating of 2 stars because of the nice young man. read more

Got a response almost immediately to my inquiry! Scheduled service call for my water heater early in the day. Guys (Keaton and Nathan) arrived promptly got repair done quickly, cleanly and politely. Bonus: senior discount! Best service and price, will definitely use call them again if/when plumbing need arises. read more

Ran into a huge problem as we were doing flooring in our home. Removed the toilet/ trim behind the toilet and noticed that whoever did so previously put a nail directly through the pipeline connecting to the toilet, at the base. Jack, the owner, called twice to confirm that he would send Keaton over to do the work. Within one working day, I had Keaton here to fix someone else's SMALL mistake. That actually did not cost a fortune to fix like others had estimated/quoted. I had 3 other companies quote thousands of dollars, but Dirty Plumber was SOOOO reasonable. Like you wouldn't believe. Very helpful, personable, and did I say helpful? You won't be disappointed using Dirty Plumber for your dirty job. Very thankful for their services. read more

Had another 5-star experience with Dirty Plumber! Desiree was quick to respond and relay info to Jack, the owner. He gave me info to try and troubleshoot my tankless water heater to save a service call, but turned out I needed his professional help. They fit me in the next day and Jack quickly diagnosed the problem. Valves were replaced and I was 'back in hot water again'! (Pun intended) Their pricing is always very fair and well worth the cost. No up charging or being advised that you need something completely replaced. They are an honest and trustworthy team! read more

Very knowledgeable helped me find the water main leak. Recommended ways to save money on the project. Literally directed me step by step on what to do without charging me. I didn't use for repair only because they were not available. But I highly recommend them. read more

I always call them for all my plumbing needs. Very efficient, timely and reasonable priced.

Anyone residing in Reno needs to consider this company for emergency/urgent repairs. After calling them, I was connected to Desiree. She was familiar with my plumbing issues, and was able to give me a verbal estimate which was right on target. She also kept me informed as to my wait time and the location of my assigned technician. The technician, Keaton, was also fabulous in diagnosing and repairing my urgent leak. I don't usually complete reviews and surveys, but this company is well worth mentioning. They will definitely get my return business for any plumbing matters. read more

Sought out Dirty Plumber from out of state to help my senior mom replace her kitchen sink. She was told by the assistant over the phone that there would be no charge for the diagnosis. The diagnosis took no longer than 10 minutes and my mom ended up having to pay $205 for it (including a "10% discount") despite what the assistant told her. We do not recommend this business and will go with another one. read more

My backyard spigot was stripped and would not shut off. Dirty Plumber came and fixed it and did a great job. From beginning to end, pleasant and professional. read more

Our garbage disposal suddenly stopped working Monday night. Tuesday evening I sent a project request via Yelp and got a message from Dirty Plumber about an hour or so later. Very quick to respond and the owner was able to have someone come out the next morning to check it out. Robert came out within the expected timeframe and was very friendly and professional. It was an easy fix and within 5 min of inspecting our garbage disposal, it was fixed! He also taught us a little tip about our unit. They have to charge for a full hour of work which makes sense. Dirty Plumber was quick to respond, communicated well and friendly! Thanks guys. read more

Jack the owner responded so I'll add a star for response. He responded claiming he was confused as we had only spoken once about the service. I did only speak to jack once because all week long I called and other employees kept ensuring he would call back but did not. I did originally say I would call back with a decision but I called back the next business day attempting to schedule service. There seems to be lack of communication at this business and between customers. read more

We are very particular about who we allow to work in n our historical home. The owner of Dirty Plumber, Jack, and his crew are very meticulous about their work and how they leave a project. We would never consider allowing anyone else to work on our home and rental properties. read more

I found Dirty Plumber through Yelp Projects, and I think I just encountered some magical incarnation of Inspector Gadget crossed with James Bond. Here is the story of a garbage disposal, a superhero and a potential explosion averted. I received a response through Yelp within a few minutes of posting my project. When I called them, the associate who answered was perhaps the most pleasant person with whom I've ever spoken on the phone. It was as if the man went to butler school in London and was the receptionist to the royal family before being transported to Reno. You could feel his warmth and concern for my garbage disposal radiate through the phone lines, and I knew I had called the right people. The owner, Jack, was on a job so was not able to take my call, but he called me back within a few minutes and said he'd be on his way- 20 minutes later he was looking at my garbage disposal. The problem was thankfully an easy fix. A metal soap dispenser component that had disappeared for weeks had landed in the murky depths of the garbage disposal, which explains why it stopped working. Jack removed the offending invader, made sure the garbage disposal was running, and went a step further by noticing a loose pipe that would have eventually caused water damage untold to the kitchen. He tightened the tube and went out through my garage to write an invoice. In my mind, Jack was already a mythical warrior plumber on two counts, but this is the point of the story where he morphs into a crescent wrench wielding epic hero. "I smell propane," he said, looking at my glassblowing torch. Jack went to his truck, produced a propane leak detector and a few wrenches, found the leak and tightened the propane line to my torch. No more leak, no more propane smell. In less than an hour, Jack had fixed a garbage disposal, prevented a flood in the kitchen and also potential explosion in the garage. I'm presently sitting in the garage, sort of stunned in amazement at the genius and majesty of Dirty Plumber. I highly recommend this company to friends, family and the good people of Yelp to save us from everyday plumbing problems and also life-threatening situations. The price was incredibly reasonable, especially for what I might have paid for a new garbage disposal, torrential flooding and maybe even medical bills. Thanks a million, Jack, you saved the day! read more

Been using Dirty Plumber for many years, for different plumbing issues. They are responsive, fast, neat and reasonably priced. This week I thought I needed a new water heater but Keaton was able to fix my current one. Totally awesome! read more

I was looking for a plumbing company based on what an electrician indicated was a problem under my kitchen sink. i had remembered a post I had read about dirty plumber and called. During this conversation I had remembered about a job coming up, installing equipment for a new washer dryer. Desiree(sp) took down the informatio, called Jack and got back quickly. Jack gave an estimate of time and material and we scheduled this within a day or two. The tech, Keaton came at the scheduled time and was professional, knowledgeable, and about as clean as a housekeeper when finished. He also pointed out an existing problem and got that corrected all within the time quoted. I won't hesitate to use this company again. read more

Dirty Plumber seriously came through for us in a very smelly situation! Our garbage disposal broke and backed up into our sink, leaving us with some really awful smelling standing water. We were worried we'd be stuck with it for several days until we could get a plumber out, but Jack and his team came through way faster than I expected. We called at 9am and had a plumber at our house by 11. Enrique was great and quickly replaced our disposal and drain attachment and was done by 1. The service was reasonably priced, especially considering how quickly they fixed the issue. Plus, their van gave me a laugh! read more

Dirty Plumber - Business van art - Plumbing Near Me - Reno, Nevada

Quick scheduling three days in advance with owner Jack. On the work day, Jack confirmed the plumber's name and estimated time of arrival. The Plummer Laz was polite, professional and thorough. I appreciated that Laz followed COVID protocols by wearing a mask the entire time he was working. Laz quickly determined a plan for the replacement of a frost free hose bib and he corrected the connector from the previous work. I appreciated that Laz showed me the new part and showed me the completed work. Laz checked for leaks and he remembered to turn-on my water heater. Laz also checked the water temperature before leaving. Excellent experience with The Dirty Plumber!! Fair prices for the high quality work. Highly recommended. read more

Dirty Plumber - Repaired hose bib connection area in a crawl space. - Plumbing Near Me - Reno, Nevada

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What a novel idea.. Call a vendor, leave a message, and get a return call w/in 5 minutes. Not the norm any longer, but much appreciated. Jack, the owner of Dirty Plumber, Was the return caller. He asked about particulars on our issues, verified certain pieces of information, and scheduled an appointment within two days. Keaton called prior to the scheduled appointment time to let us know he was in route. To say we were pleased with Keaton would be an understatement. We had five different faucets that needed to be addressed. Keaton walked with me to assess each faucet, then immediately got to work. No BS, no wasting time, and resolved every issue in a timely manner. Keaton proved himself to be honest, professional, and very competent. Without question, dirty plumber will be our go to plumbing company in the future. read more

I see that this company gets good reviews and is touted for good service. I would love to be able to know that these are accurate. Unfortunately, I called them, spoke to whomever answers the phone (he didn't identify himself), was put me on hold for about five minutes, and then he came back on the line, and said that "Jack" was on a call and would get back to me. Crickets. If they don't want to do the job I described when I need it done, the courteous thing to do would be to say that so I can get someone else lined up. This is just rude and unprofessional. read more

Dirty plumber is a local business that provides fair prices and quicker service than the other companies in town, by far. I was also impressed with the service and the quality of the work from them, on multiple jobs. Best plumber I have found in Reno! read more

Dirty Plumber - Dirty plumber replaced my water heater when I was in a pinch and needed it done before the sale of my house closed. They were life savers. - Plumbing Near Me - Reno, Nevada