The first time I stayed here while the bath tub was cracked it wasn't terrible. But there was blood or something on my comfort or and I'm not entirely sure they had cleaned the bedding after the last tenant stayed there. I got my bed sheets replaced. This wasn't my original first choice but it was what I could do since there was a hiccup in IHG apps that seemed to have canceled my reservation at a different location. Staff is friendly and ultimately it seems like an alright place. However, I just stayed two nights here, all bad that I'd experienced on the back burner since it had to be a one off.... (we were originally going to stay for 3 but for a number of reasons we decided to cut the trip short) I was in a different room this time, on the ground floor. Not a big deal, close to breakfast, close to the pool and fitness center. Only one side of the room budded up against another room. Seemed pretty great. But when we walked in we were met with an over encompassing smell of mildew. I was able to quell this with my body spray. But only as a temporary means. We took showers after the day of travel. Water pressure was good but the tub triggered a memory of the last time I was here. This tub too, was cracked. Like bowling balls had dropped into the tub. Or some other misfortune of it being there for years and odd things happening. The grout along the tub was patchy or there was mold growing on it. One of the two. We slept and Saturday morning we realized that sleeping on the first floor, that the other side of the hotel room had bathrooms for the lobby next to it. While everyone used them during breakfast we found ourselves being awoken to multiple flushing of many toilets echoing through the walls. Ehh not ideal but it is what it is. We got up, got ready, grabbed breakfast. - I was only saddened by the lack of jelly, not a fan of grape, other wise breakfast was the standard normal that one would come to expect from hotel breakfasts. We came back and we're once again met with more mildew smells. On top of that the room seemed more than a bit clammy. The humidity was too high and the longer you were in the room the more moisture clung to your body. It certainly explained the mildew smell of the room and made me wonder if the ac was leaking in the room somehow. We endured and made the deviation we'd pack up and head back home Sunday instead of Monday. The next morning as I packed up I noticed something, the tub still had standing water in it, from the showers we took on Friday night, when we got in town, it was Sunday morning. That could also be a solid contribution to the mildew and wet feel of the room. The wonderful gentleman at the desk, who truly is the shining star at the hotel, checked us out and sent us on the way. But seriously I cannot believe this is the standard holiday in has for their hotel rooms. It literally goes against their motto and business founders goal, especially at 144 and 154 for the Friday and Saturday night that we stayed there. It was just not ok. The longer we stayed in the room the more read more

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Mike and I decided to explore Austin and Waco for a few days, and our first night stay was here. I usually stay only in Choice Hotels, but lately, their rates are up, quality is down, and free breakfast has been so so. So we are giving Holiday Inn Express a try. We got a suite here, so the room was large and comfortable. All I really require is great A/C and a comfy bed. This room had both. Free breakfast the next morning was great, better than Choice Hotels. Will I be swapping brands? Depends on how the points for free rooms goes. We'll see. We enjoyed the stay and I do recommend this place. read more

Holiday Inn Express & Suites Austin - Great breakfast setup! - Hotels Near Me - Austin, Texas

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Wow! This has to be one of the nicer hotels I've ever stayed in. Ashton was very nice when I checked in with him. The room had 2 beds. A couch, and a desk. The room temp was perfect. The bathroom very clean. The room over looked the pool. Unfortunately the pool is shut down for Covid politics. Very quiet area. Didn't hear noise from the streets or from the neighboring rooms. Bed is super soft and pillows are a dream. Had great nights sleep for 3 days! read more

Very humid in room, cold, smelled like tons of weed, but that's anywhere is Austin. The room was clean, didn't find any bugs or anything! My family had a wonderful stay with the pull out couch. Hotel breakfast has been the best since COVID began-- packaged egg, cheese, and sausage croissants, cereal, muffins, etc. I just microwaved it in my room and they were delicious. It saved me a trip from going across the street to McDonald's. Very quiet and sleep was plentiful. Removable shower head. Clean clean clean bathrooms. Kade and Diego were great. Provided service with a smile so big we could see it through their mask. No rudeness or anything. Some of the best hotel customer service I've had including 5 star hotels I've been to. read more

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Great service! Wonderful room. We got a room with 2 queen sized beds and was oversized It had a great view. Wonderful little kitchenette in there were lots of outlets to plug-in and charge your phone. Brennen was super helpful at the front desk and had a nice breakfast in the morning. That wasn't just a bunch of dry stuff. You actually had a nice selection of eggs and bacon. read more

Compared to other suites, this one seemed very simple. The staff was friendly and the breakfast was so-so..the kids liked the pancakes & the cinnamon rolls were good, but the eggs don't even taste like eggs. The outdoor pool looked nice, just to cold when we visited. Bed was comfy. We pretty much had the place to ourselves..I only seen like 2-3 other people besides staff. They had no problem with us hanging out in the dining room playing cards and watching the game on the TV in there. We were comfortable here. read more

Holiday Inn Express & Suites Austin - Here's what you get in the bathroom..Bath and Body Works white citrus shampoo, conditioner lotion a bar soap, make-up towelette - Hotels Near Me - Austin, Texas

I just recently stayed at this location. I was blessed enough to get a Job at HEB around the corner. I had just enough money to stay off the street. I decided to stay here. For 5 days I was the only one there. I was quiet had no guest and no issuses. My last night I was outside the door smoking. A raccoon came towards the building. I ran inside and immediately put my cigarette out in the sink. Because of that I was charged $250. Which put my account into the negative. Now I dont have enough money to afford a place to stay. THIS IS WRONG. I DID NOTHING WRONG. THE MANAGER ON DUTY TOLD ME HE DIDNT CARE ABOUT THE RACOON THEY FOUND 1 CIG BUTT IN THE SINK. I SHOULD NOT HAVE TO BE HOMELESS BECAUSE OF THIS. someone should help me. Here are the photos of that night. read more

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This hotel is amazing. Please take a second to read this post. I checked in on 2/16/21 in the middle of one of the worse Winter storm and electricity blackouts that Texas has experienced. As I waited in the lobby to check in, I watched as the employees and manager answered every single phone call to let customers know that they were booked for the night. Every single hotel I called did not even bother to pick up their phone. Restaurants were closed and grocery stores were inaccessible with long lines wrapped around the building. At 6:30 PM I get a call from the front desk to my room and was informed that a hot meal was prepared for every single guest downstairs. I came downstairs to see that their friend or family member or someone they knew cooked a massive meal which had salmon, pasta and asparagus for dinner. In a day and age where most businesses are focusing on the bottom line and energy companies are raising their rates due to demand due to supply, the The management of this hotel cares about people. I will be their customer for life if I ever need a place to stay in my town. read more

HONEST REVIEW: We are from out of town. Visiting for a wedding. This is by far the best hotel I have ever been to. The staff here are very helpful plus the FREE breakfast tasted so good. All you can eat. You definitely cant go wrong with that. read more

I put my wedding guests here for my wedding, and the service was exceptional! We had to reserve early in order to get enough rooms, as the wedding coincided with the SXSW festival. Bill Patel, the manager, worked with me over the few months before the wedding, and he was very patient with me. He always responded quickly when I had questions. Per their website, they have been recently renovated. The rooms were huge! The hotel was clean, and they had a good breakfast in the morning, according to my guests. I borrowed their conference room in the morning for my hair and makeup artist. The rest of the staff were very polite too. read more

I stay here when on business visiting our Austin office. I have never had a bad experience here and it is clean and quiet! Plenty of dining options in the area. Staff is also very friendly. As always NO COMPLAINTS about this place. I have stayed here 30+ weeks in 2013 and never had a bad experience with the hotel or staff. If you're expecting 5 star hotel service, you're better off going downtown and spending $500 a night to have someone kiss your butt. If you want a comfortable, quiet and uneventful stay then this is the place for you! read more

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Nice clean place near freeways. The front desk was very helpful and knowledgeable of local area. Breakfast had a lot of choices and we loved the pancake machine! We enjoyed our time! read more

Good customer service. Thanks to Lexi, she was professional, she was very informative of the city of Austin, my first time here, I had a good experience thanks to her, I appreciate the help and the pointers of where to go, good eats around here. Five stars! read more

Maybe Holiday Inn is conducting an experiment here to see how much rudeness and downright dishonesty guests will tolerate on the part of hotel staff. Some examples: When we went to the front desk to see if we could make a room change, 2 staff members were chatting with sales women about herbal products and completely ignored us until we finally interrupted them. Their answer to our request? Hotel is booked solid; can't do it. Yep, that was a pretty obvious lie. Need more intel? Fire alarm went off at midnight, on the stroke of midnight. For about 2 seconds. Which suggests it was not some kid in the hallway pulling the alarm. When that happens it takes a while for somebody to kill it. This was an inside job; more like a brief test from the control panel. Really amusing. The pool hours are clearly posted on the door that exits to the pool, but don't expect it to be open on Sunday morning until you actually go to the front desk an hour after posted opening time to ask when it might be open. You'll get a nod for an answer (no vocal communication deemed necessary, so none given). The pool will be open a short while later, but those nice new cushions for the outdoor furniture? They'll still be stacked up under the covered patio & not actually ON the furniture. There are MUCH BETTER options for your accommodations in the same area and price range as this place. Trust me: I know; I'm a frequent visitor and former longtime area resident. Holiday Inn should peel their brand name off it ASAP or fire everyone on staff and post a public apology notice in the Austin American-Statesman. I almost never rip businesses in this forum, but they deserve this rant. Pass this one up. read more

My experience at this location was down right awful and almost ruined me and my husband's trip. This is my husband's first vacation since he returned from his tour in Korea a few months ago and it was so disheartening to know that we paid so much money in advance for our stay and couldn't even get our room cleaned the second day residing there. The staff was especially rude when my husband tried to check us in early. I was not aware that early check in was at noon and it would have been really nice if the staff informed us of that instead of being condescending (we arrived at 10am). The representative actually acted like we were bothering him! Then to make it even worse when we got to our room it smelled of mold and mildew! It was also extremely muggy in there and the bedding was damp and didn't smell particularly clean. Unfortunately we had a very important family engagement so we could not afford to get all of our room arrangements changed. After being out all day we came back to our room and dealt with everything hoping that they would change our bedding. We also tried to change the temperature of the room to combat the muggy, and mildew smell (later i noticed mildew in the bathroom on the celling surrounding a vent). Well none of those things happened including the room cleaning. The next day we came back after a long day and the room was not touched! We had to take a shower using damp towels and sleep in the same dirty bedding! The next morning my husband woke up with a rash all over his body and is still recovering. We complained that same morning about our room not being touched and one of the representatives asked if we had the "do not disturb" sign on our door and we replied "no". Then she told us they would clean our room today but that my husband needed to bring down his ID since I made the reservation under my name and he previously presented his credit card for payment when we checked in and not the card I specified online. I was so confused because if that was the reason why they didn't clean our room then why didn't they notify us of that when we checked in! Needless to say i was so excited to finally check out the next day. If anything i was more upset about our experience because my husband deserved a relaxing vacation since he works so hard and just returned to the states from an overseas tour. read more

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Christmas, family in town staying at my place and the chaos ensues. I catch the flu and try to stay away from the young ones at my place. Long story short I need a place for one nights rest. I'm not a Holiday In kind of person but it was close and kind of new. Pleasant staff. Clean, Room was huge, clean and modern. Much more than I expected, was worth the money. My only complaint was the floor they put me on had rooms they were renovating and even with the flu the smell of turpentine was intense. As they didn't have that many guests, for whatever reason you would think they would have put me on another floor. I would recommend this place and use this place again. They had a little kitchen and sitting area and free continental breakfast downstairs. Not a bad deal! read more

Beautiful, clean hotel. Staff is very friendly and accommodating. I was originally staying at the Hampton Inn next door and ended up cancellation my reservation and moving here. Highly recommended. read more

If you ever get a chance to stay here do it. Eric who checked us in was so great and polite. Had a question the next evening and Eric remembered me I was impressed with all the guests that were there due to the flooding. Room was spacious and comfy beds. Loved staying here the manager whom I forgot her name was a sweetheart. read more

This place was great! Could be cheaper, but perfectly clean, helpful staff, no problems. Nicest hotel in the area I've stayed in, and I stay long term every year. read more

Very nice hotel with good breakfast, as well as being within walking distance or a short drive away from plenty of restaurants.

This is one of the cleanest hotels I have ever stayed at. The front end staff made me feel that they were happy and honored I choose this holiday inn. This is definitely a great place for business or pleasure travel read more