This is so hard. This hotel was great in every way. Our room was comfortable, parking was…read moreconvenient, and the hotel staff were very nice. Our room was pet friendly and my dog enjoyed her stay. Five stars for the hotel, but I wouldn't stay here again. Pittsfield is not very nice, and stands out in an area of otherwise very nice towns. A lot of stores in town have closed down and it just has a bit of a depressing vibe.

This was a funky, redone old building. It was a roomy place to stay with a comfy king size bed, 2…read morewing chairs, a mini library and a beautiful bathroom. Large windows overlooked Front Street. Downstairs was an upscale restaurant, we got in late the first night of our stay and had hand crafted cocktails and appetizers, both amazing. It took me a bit to adjust to the city noises at night(we live in the country) but my husband had no problem. Friendly hotel staff in the lobby too

BEWARE of this Hotel and its unprofessional, and downright cruel GENERAL MANAGER - LAURA RUMMEL!!!!…read more We had a terrible encounter here at this Hampton Inn with Laura Rummel, General Manager. I would steer clear of this hotel and go elsewhere if you are able to as she is unprofessional, rude and condescending. I have been a loyal Hampton Inn customer for decades and a DIAMOND HILTON member, and have never in my life had a negative interaction with any hotel personnel, particularly a General Manager! This is my first complaint, but I felt it was quite necessary to help others to avoid this abuse. My 5 year old daughter attempted to get a paper cup off of the counter during breakfast, and was scolded by Ms. Rummel and told no that she could not get a cup. My daughter came back crying hysterically. I approached Ms. Rummel and asked what she had said to my daughter since she was crying, and was told that she told her NO bc she was "messing up her teas." I looked over and saw 2 tea bags that were somewhat out of place. I asked my daughter to clarify what had happened, and she stated that she was trying to get the cup and the teas got caught on her sweater, so she was placing them back. I went back to discuss this misunderstanding with Ms. Rummel, who was adamant that my daughter was out to mess up the coveted teabags here. So, I asked her name and explained to her that I thought she was unkind for making my daughter cry, and that it was odd that she did not feel badly or even attempt to apologize for making a child cry. **She blatantly told me that SHE WAS NOT GOING TO APOLOGIZE, and that my daughter should not be messing up her teabags and that she should not have been unaccompanied (mind you - 6 ft from where we were eating breakfast in a clear vantage point of me). I informed her I would be making a complaint with Hampton and she told me she "DID NOT CARE, BECAUSE AS THE GENERAL MANAGER - ALL COMPLAINTS COME TO HER ANYWAYS." After I told her I would be calling corporate, she continued to double down on this statement multiple times that it didn't matter, since the complaints come to her.** So, BEWARE if you choose this hotel that clearly Ms. Rummel is an unhinged individual with a power complex, and will not care about your well-being, and, in fact, overtly try to to make you feel unwelcome and uncomfortable. Save yourself some frustration and mental anguish and stay at another Hilton property, or at least until Ms. Rummel has been replaced.

We used the Hampton Inn & Suites Berkshires-Lenox as the base for our visit to the Berkshires. As a…read moreformer Diamond and now a Gold member of the Hilton Honors program, I have a certain amount of loyalty to the ever-expanding Hilton brands and have probably stayed in around 100 Hampton Inns over the years. This one is a mediocre example of these trusty motels. It's neither terrible or great. The rooms are clean and the beds are comfortable and everything works. But the room decor and design is dated and seems to have been been designed and decorated by someone without much architectural or interior design training. Frankly, the room was sort of ugly and a little depressing. The staff was okay, not particularly good or bad. The breakfast ladies were nice, though. However, the complimentary breakfast was somewhat below average for a Hampton, especially since the waffle makers were out of order and the selection of hot food (sausages, bacon, eggs, etc.) and other items was limited. Also, the location of this Hampton was a little odd, up a short drive from the main road and not visible from the highway. Due to all this, I would definitely take a look at the Courtyard by Marriott that is a couple of miles away. The prices (around $200 including taxes) are about the same, and while I didn't actually go into the Courtyard property, it sure looked more appealing than this older Hampton.

While the room smelled clean and mostly appeared clean . It was very dusty and had cob webs all…read morealong the top of the walls and some kind of spots on the walls. But the shower had good pressure and the water got hot which was nice

I only give this 5 starts because the receptionist Raqael was so pleasant and delightful. After a…read moretough day that was needed. Check in was easy, rooms are decent. Staff is great. Complimentary breakfast.

When evaluating hotels, I always look at the same things…read more First of all, how is the lobby. In this case, the lobby was bright cheery yet had ample seating for folks to talk and congregate . Second, I consider lighting both in the hallways and the lobby and in the room. In this case, the lighting at all of those locations was quite good if not,l excellent. Third, I consider water pressure. Hotels have a way of putting all these flow restrictors on faucets so that folks can't really wash off the soap and subsequently end up walking around with oily matted hair. Water pressure for me is a key variable when deciding whether or not to stay at a given location and, one of the reasons I often times regret staying at a particular location. In this case, the water pressure was good to good plus. Fourth , I take a look at add-ons, do they have a bar, do they have a restaurant, do they have a pool or hot tub, etc. ? In this case they had a restaurant on site which was nice along with a bar. Both of these were a great feature for hanging out with folks. They also had a pool. Finally, I look at Service. Will they provide and do they provide daily turnover of the room? Are the folks at the front desk available, and eager to help? In both of these cases at this particular location all of that was true. The folks at the front desk were nice. They were willing to turn over the room daily. No complaints here. For all of these reasons, I would give this place one notch up from average.

It was a nice place to stay, normally we stay at the Hampton Inn just down the street but it was…read morefull so we decided to give this hotel a try. The room was on the back side and looked out on a nice green landscape, we weren't too far from many places to eat but I think we just got something to-go at Guido's which is right in front (it's more of a grocery store but they have plenty of prepared food options). I still like Hampton a bit better as they include breakfast but this is a nice alternative.

We had a great recent stay here. The staff were super friendly, the room was big and comfortable, a…read moresuper location, and clean pool and hot tub.

As always, it's a delight to stay with marriott!! the hotel was clean and staff was quite pleasant…read more their bistro had plenty of options for purchase for breakfast but also tasty lunch/dinner items if you've had a long day and don't want to leave the hotel. within walking distance is a handful of restaurants and stores for entertainment/dining options. by far the best amenity was the adirondack chairs facing sunset that was the perfect way to end the day each day!

This place is so welcoming and cozy. Tara the inn keeper is so kind and caring. Our room was…read moreclean and comfortable. We will definitely stay here again.

Booking a room at the Inn at Silver Maple Farm was a great decision. It is a quaint, well kept, and…read morecharming Inn located in Hudson Valley, NY. It is a ten minute drive to downtown Chatham, a small town with shops, and a 15 minute ride to Lenox (the Berkshires are also close by). It was a perfect location and vibe for meeting a friend and getting some girl time (she came from New Jersey, me from Boston). It is as special as we had hoped it would be with not a detail missing. The Inn Keepers, Khloe and Sean, were hospitable and organized, reminding us of our reservation days in advance and asking if we needed anything beforehand. Bed was comfy, and we had a fridge in the room. Common area (pictured) had a nice fireplace with free snacks and games. Breakfast was delicious (also pictured). Highly recommended if you want to get away in a safe, warm and pleasant environment!

I have stayed here twice this summer. We had the same whirlpool room both times. The room was…read moreclean and spacious. Very well situated going to Tanglewood My issue was the strange man who seems to live there. He would get out of his Mercury car and stare creepily around the complex. He would hang around outside and seemingly talk to himself. On our last day he was sitting in a chair fondling himself! I would have given five stars if it weren't for permanent tenants creeping the guests out

We just spent a week staying here with our two dogs. It was so pleasant and clean. The porch was a…read moregreat place to hang out in the evenings. Dawn was the perfect host. We will definitely be back!

We just had a wonderful stay here with our dog. Would highly recommend a stay at Shaker Mill Inn…read morewith or without your dog. West Stockbridge is just a few miles from Stockbridge as well as many other things to do & explore in the area. There are several restaurants, an ice cream store and coffee roaster within walking distance of the Inn. Our room was lovely (Tanglewood room) on the first floor - which was nice with our dog. Every room has a patio/balcony where you can sit out and have coffee, wine or read. The innkeepers were so nice & have thought of just about everything. From bathrobes to dog biscuits. It's non-contact check-in, checkout & breakfast. Breakfast is left in your room the day before. Milk/juice, yogurt, fruit/scone or quiche, pastries. And really good coffee/machine - from the local coffee roaster. The grounds are beautiful with gardens. There is a short path in back into the woods - but as John (innkeeper) said - beware of poison ivy. There was also a neat trail nearby that John told us about, with unique sculptures to discover along the way.

Lovely room with hot tub and gas fireplace. The breakfast place which was delivered to the room…read morewas excellent.

Heads up that the parking situation is weird - you'll need to park in the few spaces out front or…read morein the TD bank parking lot. They have a valet set up but it's not like, a dedicated person unfortunately. The walk was fine in my opinion. Like I describe below, the parking garage is a vestige of a different time. It's not the nicest spot but is walkable to downtown. Pittsfield is Pittsfield - obviously its not a Great Barrington or a Lenox but you know. No complimentary breakfast Overall they've done a great job with the remodeling of this hotel. There are some obvious signs that it was previously much grander in the past - but the interior rooms are great and the service was excellent as well. Pool was spotless, no hot tub but like every other permanent structure in the building, it's pretty anachronistic. Overall would book again!

Probably the worse hotel ever. Roaches in bathroom. Shower handles that fall off. Front desk…read moreassistant manager never assisting. Dark, poorly lit stairs. Extremely difficult front entrance which has been under construction for months. And one elevator servicing 8 floor which breaks down. Two other elevator out of service for months. Hilton brands should be ashamed and I should have believed the reviews. Don't stay here.

We booked a 7-night stay beginning Friday the 22nd and loved our time here so much that even though…read morewe had to check out early on Memorial Day to get back to work, we ended up booking another stay for July while we were still at the resort. The resort is in a very central location, which made it easy to get around and explore the area. Every staff member we encountered was friendly, welcoming, and helpful throughout our stay, which made the experience even more enjoyable. We stayed in a one-bedroom suite on the 4th floor with beautiful mountain views. The suite was spacious and very comfortable for two people, with a king bed and a full kitchen that made it feel more like a home away from home than a typical hotel stay. The resort also has an indoor pool, an outdoor hot tub, and a small gym, which I used during our stay. The mountain-facing view created such a calming and peaceful feeling throughout our visit -- the perfect setting to recharge, unwind, and enjoy a truly stress-free getaway.

My second visit at this great location in the Berkshires. I appreciate the affordable prices in the…read moreend of autumn, the large suites and full kitchens, pool & hot tub all make for a good stay. It is slightly outdated style and decent but creaky beds, and sofa are still pleasant but not posh. I enjoy the complimentary coffee & espresso machine in the lobby. Adirondack chairs are placed around the property sit & sip coffee in the sunshine while breathing in the mountain air. Ahh love this area.