Thank you for your response, Julie. Unfortunately, your reply does not accurately reflect what happened during our stay, and that is one of the reasons we will not be returning. I fully understand that hotels need to verify a guest's driver's license and credit card. I showed both my driver's license and my credit card without hesitation. My concern was never about your policy. The issue was that your employee insisted on taking physical possession of my credit card. When I explained that I was not comfortable handing my card over, he demanded it again. That interaction made me feel uncomfortable and was completely unnecessary. You also stated that I had reserved a standard ADA-accessible king room. That was not my understanding of the reservation we made, and the room we received was not what we expected. Combined with the unpleasant odor in the room, it was a disappointing experience. What disappointed me even more was reading a response that dismissed my concerns rather than acknowledging how your staff handled the situation. Instead of recognizing that a guest can feel uncomfortable even while following your verification procedures, your response simply repeated the policy. We truly enjoyed visiting Prescott and Jerome, and our trip was wonderful. However, trust is important when choosing a hotel. Based on both our stay and the way our concerns were handled afterward, we have decided we will not stay here again. We have also shared our experience with friends and family here in Arizona who frequently travel to Prescott so they can make their own informed decisions. I sincerely hope management uses this feedback as an opportunity to improve the guest experience for future visitors. read more

I don't know why I hadn't liked Holiday Inn before because this place was fantastic and I would definitely stay in this hotel over and over again. Here are some of the things that impressed me: - Love the free chocolate chip that actually tasted pretty good. - The concierge let us choose which floor we could stay on which is very nice. I like to stay on the higher floors as it occasionally means that less people stay in these rooms and thus they can be newer. - The rooms were nice and modern. Everything was very comfortable and the shower pressure was exactly right. It gave me Springhill Sites vibes which I appreciated. - The concierge really knew their stuff. We asked them a question and they answered it with ease. Overall, great stay and will definitely be coming back to more Holiday Inn Expresses. read more

Holiday Inn Express Prescott - Rooms - Hotels Near Me - Prescott, Arizona

I stayed here about a week ago and I didn't know what to expect since this was my first visit. I booked my reservation for one night about six week in advance. The room had two queen beds since that was the only option available at the time. It was a pretty good deal for $116. Check in is at 4pm which is on the later side for hotels but it didn't matter to me since I arrived in the evening. The driveways and the parking spaces are wide so there is plenty of room for larger vehicles. The staff are nice and I didn't have any issues checking in or out but they didn't mention the incidental hold for my stay. Every hotel has one and the staff are supposed to inform you about it at check in but this bit of info was overlooked. I had to check my bank account to see that the hold was for $25. It got refunded after I checked out which is what I expected but it would have been nice to be informed about it. The room was nice. The bathroom sink is located outside of the bathroom and this kind of feature is becoming more common among hotels. There's a microwave, coffee machine, and mini fridge but I didn't use the appliances. The air conditioner was on for some reason so I turned it off. The bed was kind of stiff (at least, one of the two beds in the room) but the pillows were comfortable. The shower had some trouble maintaining stable water pressure but it wasn't a big deal. Breakfast is from 6am-10am and has the typical Holiday Inn staples: eggs, bacon, biscuits and gravy, toast, bagels, muffins, fruit, yogurt, hardboiled eggs in the little fridge, cereal, oatmeal, coffee, and juice. There's a pancake maker but I didn't see any batter. There's a laundry room and a stocked vending machine on the second floor but you can also buy snacks and drinks from the front desk. There's a small patio behind the hotel that you can access via a door near the ground floor stairwell. There are some tables and chairs and a portable grill out there. Guests are allowed to use the grill when permitted by hotel staff, at least according to the sign posted nearby. This hotel is across the street from a large mall and I thought about walking over there but the mall is situated on top of a hill. There is no easy access to get there on foot. It's possible, but you have to walk the perimeter of the property by following the roads to one of the driveways leading into the parking lots. My only gripe is that there were a lot of noisy guests. I woke up several times in the night because someone was talking loudly in the halls and slamming doors. Overall this was a very nice visit and I'd stay here again if I happen to be in the area. read more

Big blooming orchids to Raul! He was incredibly kind-hearted, professional, and genuinely caring. You could truly tell he enjoys helping people and takes pride in providing excellent customer service. His warmth and compassion stood out immediately. Raul is a wonderful asset to your team, and his positive attitude did not go unnoticed. I truly hope management recognizes and appreciates what an exceptional employee they have in him. read more

Looks like a brand new hotel! Staff is so friendly and makes you feel right at home. Would highly recommend they keep the property looking great all year round. The pool is fun and they have an exercise room along with the grill that guests can use and a nice patio! read more

This is my 3rd stay in as many months for my work. We won't stay anywhere else in the area. Not only are the rates competitive, but the place is clean, has an indoor pool and hot tub, and most of all, a fantastic staff. We are always treated as valued guests should be. read more

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I'm not a rocket surgeon but I did stay at a Holiday Inn Express last night. The last two nights as a matter of fact. I was in Prescott for business and called this hotel "home." And in this home, I didn't need to cook or clean. Right on! I didn't exactly get breakfast in bed but breakfast was served just down the hall. It was hot. It was fairly fresh. And it was all included. Bacon, sausage, biscuits and gravy, cinnamon rolls, cereal, juice. A nice variety. More options than some places I have been to. A very nice selection. My room was good and clean. The thermostat was set at 69 which was perfect. I had a huge king bed to myself. And a movable big screen TV to watch. It was nice and should have been more comfortable. They try with their pillows here but I don't sleep so well without my pillows from home. Unfortunately those don't travel on the plane so well and so I had to make do with what comes standard at Holiday Inn. First nigh I didn't sleep too well but last night was better. The upgraded shower with the sliding doors added a touch of class. Curtains get so nasty and stick to your wet body as you lather up. Not the case here. I don't envy the cleaning crew that has to keep the doors spotless. I didn't notice any spot when I first checked in but there were definite spots a few showers later. Hopefully the next tennet will get the same spot free greeting that I got. My initial check-in went smoothly here. Check out was just as easy if not easier. The staff at the desk and the staff I came across at the breakfast area were all friendly. They all worked to make this a good stay. And, by the way, they put out a plate of cookies in the evening. Keep your lights, Motel 6. Holiday Inn gives me cookies and I will take that any day of the week. read more

Terrible customer service. Had my reservation canceled automatically due to overzealous management. Poorly ran, horrible communication and over bearing rules if you plan on staying. Felt like the Republic of China when I called about my reservation. Stay elsewhere, anywhere but here. read more

This Holiday Inn Express is truly something special! I was blown away by the level of hospitality and teamwork I experienced during my stay. Cynthia kindly gave me boardroom access for a meeting and even offered waters--such a thoughtful touch! Margie included me in her team's celebratory lunch, which spoke volumes about the positive culture and family vibe here. Raul and Jude at the front desk were fantastic in helping me understand my bill both at check-in and check-out. Everyone I interacted with genuinely cared and went the extra mile to make sure I had everything I needed. The food was great, the atmosphere welcoming, and the service top-notch. If you're looking for a hotel with heart, this is it. Huge kudos to the whole team! Would you like a shortened version too in case the character count is limited somewhere? read more

Everything I could ever ask for. Let me say, this was by far the best Holiday Inn I've ever stayed at (as an IHG member). My husband and I were in town from LA m, visiting family. The city is beautiful by the way. Let me get down to business: Hotel: the hotel is extremely clean and comfortable. They have everything that you need (gym, indoor pool, business area, etc.) continental breakfast provided was surprisingly really good. Somebody back there is cooking some real food, not the generic breakfast lay out. Bacon was fresh and crispy. Eggs were fresh. Cereal, biscuits & gravy...Yum...they even bake fresh cookies for everyone and leave them out. Room: the room was clean and comfortable. Everything was new and renovated. No issues whatsoever. Parking: plenty of parking, no issues. Location: perfect location near shopping, grocery stores, and food. Customer Service: everyone was so damn helpful and nice. I felt very welcomed. Front desk was awesome! I had absolutely no issues and no complaints. Definitely staying here when I visit family again in the future. Worth the price. read more

Holiday Inn Express Prescott - Continental breakfast baby - Hotels Near Me - Prescott, Arizona

I stayed here the weekend of 9/11/21 to escape the Phoenix heat. The hotel is clean, quiet, and nicely furnished. No bed bugs here. Soft and firm pillows available to choose from. Plenty of outlets to charge your devices. After a day of hiking and kayaking it was nice to relax at in the indoor pool and hot tub. We had the place to ourselves! Pretty decent continental breakfast: turkey sausage, scrambled eggs, pancakes, cereal, fruit, yoghurt. Pro tip: For a quiet night, request a room on the 3rd floor opposite the highway. 10/10 would stay here again! read more

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We arrived after a long day of travel. John was very helpful. Made sure our stay was first class. Had a wonderful suite. Very clean and quiet. The breakfast was good. They had bacon! I wish there would have been a gluten-free option. The room was great. We sat on the balcony and had breakfast. Will be a return on our next trip. read more

Of this class of hotel, I can't remember when I stayed at a better hotel! My room was immaculate, large, and well-appointed. The bed was very comfortable, the shower was large and very clean. There was no strange smell in the room. The pool area was perfectly maintained and the water temperature was very pleasant. The breakfast had lots of variety. The hot items were hot, and everything tasted good. I couldn't give a higher rating. This will be my go-to hotel anytime I am in Prescott. read more

Outstanding service. Thank you Taylor and staff. We booked the room as we have a assistive animal and the hotel is pet friendly. Unfortunately there was a miscommunication and we opted to pursue the reservation. The rooms were very clean with no problem checking in. I was happy to have the miscommunication and move forward with the evening and pay the fee. About 10 minutes after I settled the front desk called and explained this was a miscommunication about the policy and they extended to remove the fee as a courtesy. I understand most hotels have pet fees and restrictions which my husband called prior to ensure there shouldn't be an issue. But issues happen and I was fine with it; however, waiving the fee was a relief and kind gesture that I surely appreciate. We booked a 2 queen bed. read more

Holiday Inn Express Prescott - Queen bed - Hotels Near Me - Prescott, Arizona

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Amazing all around! I have nothing but great things to say about this hotel after a spontaneous overnight stay. Everything from the staff, facility, breakfast, and even the friendly and inviting guests were just unlike any other hotel I have been to! When one enters the lobby you can smell how fresh, modern and clean the place is. The rooms are spacious and beautiful and have a great layout to store, lounge and sleep! The indoor pool was the ultimate cherry on top of a perfect stay! Kiddos and adults alike could be seen having a good time in the pool and jacuzzi it was such a hit with my family. The breakfast was beyond delicious for a buffet style everything felt and tasted fresh. The attendants were all so sweet and attentive! I could not have asked for a better experience. I hope the staff working on 7/9/23 get the recognition they deserve! :) read more

It's always a holiday at the Holiday Inn! Nice clean rooms with comfy bed sheets! The pool was also a relaxing area with a hot tub. Not too noisy. Continental breakfast was great! We ate and filled our belly's before our morning hike. I'd definitely stay here again. read more

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Not worth the price and bad location but hotel is newly renovated. Definitely will not stay again but hotel is nice. Hotel is too far from Prescott. Was hoping to be in the city center. It's far, there is nothing around. No good restaurant choices. The actual city center is far away. There are hotels in the city center that are cheaper. Prescott itself is nice. But not in this area. There is a costco and no so many restaurant choices. If you want to stay in Prescott don't stay here or at the Hampton Inn next to here. This is not in the city center. It's more commercial area. read more

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Clean room. Nice patio area with fire pit. Friendly staff. Great breakfast options and well stocked

We took a day trip to Prescott and stayed at the Holiday Inn. I loved how close the hotel is to restaurants and bars. There is also a Trader Joe's and some restaurants right across from the hotel, which is very convenient. Our room was very spacious. The room had a mini fridge, microwave, sitting area, and an outdoor seating area. Even though we only stayed for one night, I appreciated having a mini fridge and was able to buy some snacks and drinks and keep them in the fridge. The room and the entire hotel were very clean. I think the best part of this hotel was the customer service. When we checked in, we were greeted and welcomed right away. The front desk clerk also helped with suggestions to restaurants and informed us of the amenities and complimentary breakfast. When we checked out there was a different front desk clerk who was just as pleasant and thanked us for our stay. I will definitely be staying at the Holiday Inn next time I'm in Prescott and would recommend this hotel. read more

The manager debited an additional $300 from my credit card two days after I checked out due to what he called an "incident" between my 9 lb therapy dog and an elevator worker, claiming my dog bit him although he admitted there were no clothing tears or bite marks. So, I spent $500.00 for a 36 hr stay in this not-so budget-minded hotel, waiting for a surgery in town. Very unfriendly; rude staff with the exception of the front desk. Never again! read more

My husband and I go out of town frequently, staying at many different hotels from 3 to 5 stars. This hotel had everyone of my wants from hooks in the bedroom (to hang stuff) to full size shampoo, conditioner and body wash in the shower (awesome shower). The pool was perfect, not cold. TV actually worked and had cable, HBO, etc. Breakfast was full, included with price. Staff was kind and helpful. They thought of all the little things. This will be our new go to place in Prescott. We stayed at another hotel last weekend, it had more stars and was so disappointing! Thank you for redeeming my faith in hotels! read more

We stayed only for 1 night on a Saturday night in August. It was a pleasant arrival with the front desk staff person greeting us warmly, b/c I'm a platinum IHG member, haha... But all the same she was kind. We got this little luggage tag that they're making out of used room keys (eco-friendly), then she got our room for us and gave us the room key and other info and we were good to go. The room we got was a nicer remodeled room. She said not all parts of the hotel have been updated yet, so it was nice that we got a much nicer room than could other wise be expected. The king bed was nice and fluffy, there was a chaise lounger that a little kid could possibly sleep on (but it's a bit narrow and the child may fall off), a desk, flat screen TV, microwave, and the bathroom was newly remodeled also. All in all, the room was nicely appointed. The breakfast was quite comprehensive with various hot and continental items to include eggs, milk, juice machine, muffins, make-your-own pancake machine, biscuits, sausage/ham/bacon (on rotation), breads you can toast on your own in the toaster. We were quite full after breakfast. Overall, this is one of the nicer HI Express we've been to and compared to the one we stayed in down in Phoenix, this one was definitely newer, more updated/upgraded and in a better neighborhood, central to everything in Prescott. The pool/spa area was needing some repairs though. Other than that our stay was pleasant and restful. read more

Be warned. Despite booking a room in advance, when we turned up at 7pm they had given our room away... The front of house said they would however not charge us. For the room they gave away. read more

this place was super nice. accommodations were great. indoor pool hot tub patio. we stayed here for my brother's birthday and there was a full house that weekend. but they got us in and made sure we were happy. we had so much fun at the pool with the staff being so friendly. there is a small frig and microwave in the room. the bathroom was great the shampoo and conditioner was so wonderful. smelled amazing. the beds were comfortable for sure. I would absolutely stay here again. it was a little more than we wanted to spend but it was worth it!! there is free breakfast also. big plus! read more

Holiday Inn Express Prescott - Hotels Near Me - Prescott, Arizona

This was our second time staying here, we love this property and will continue staying when we go to Prescott. When we entered, we were greeted by Jude, he was very professional, made checking us in and signing us up for rewards effortless and definitely made an impression! Everything is clean from the outside of the hotel to the inside of the room! Breakfast was huge and more than exceptional. Overall 11/10, keep it up! (: read more

Wow this place is amazing!! The staff here was so friendly, the building has been modernized, the facility was well kept and cleaned, the rooms are really comfortable, good location, and free fresh hot cookies all day long. My family and I would definitely stay here again if we are ever back in the area. read more

Yes, they do serve breakfast, but their claims are highly deceptive ... no eggs, only egg whites. No real sausage ... only turkey sausage. No bacon. If starting the day with a hearty breakfast is not important to you, then you may like this place. read more

We spent 4 nights at this wonderfully managed hotel! The location is great! Trader Joes for food and snacks, Five Guys, and many other choices across the street within an easy walk. All staff were so friendly and helpful. The woman who served our breakfast brightened our mornings. Inside areas and outside patio provide places to relax socially distanced. We spent both the morning and evening on the patio. Highly recommended for one or more nights in the Prescott area! read more

Great little hotel. Clean and well maintained. Very nice staff. Nice little indoor pool with jacuzzi. I would give it a 5 star if..... the free breakfast was better. It is a hot breakfast but all they had for hot breakfast was slimy sausage and tiny little generic pre-made omelettes. It was edible but I only ate it cause it was free. So don't stay here if you looking for a great hot breakfast, stay here cause it's clean and nice. read more

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Stayed here last weekend and it was great! The room was nice and clean, the breakfast was perfect for our needs and the cookies at night were delicious. The staff was very friendly at check in and check out. It was a short drive to Whiskey Row and to the area we chose to hike in, there were many dining options & stores nearby as well. I would definitely recommend this hotel to anyone looking for a relaxing stay in Prescott. read more

The staff were so nice and seemed genuinely happy. The rooms were clean and I liked how they provided Dove soap. I love having the free hot breakfast and the vegetable omelet was amazing! I have never enjoyed the eggs at any other hotel I have stayed in prior and I'm happy to say these set a high standard for any other stay. I also loved how the breakfast hours went all the way to 10am, which is perfect for sleeping in! Overall, a great place to stay! read more

The rooms here were clean and spacious. The rooms and hotel look to be recently upgraded. Ggreat snacks and food to purchase by the front lobby, microwave and mini fridge are a plus. I was pleased with the soap provided it was pumps which is convenient and less wasteful. Grab and go breakfast was delicious and healthy. THE FRONT DESK GENTLEMAN WAS PHENOMENAL!!! He was extremely helpful, curtious, and extremely kind. I would stay here again. read more

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Beyond impressed with this beautiful hotel. The checkin was smooth, fast, professional and kind. The room itself was extremely clean and well maintained- up to date furniture and comfortable beds. The nice touches of coffee/tea available in the lobby and room as well as the shampoo/conditioner/body wash in the shower were all much appreciated and unexpected. They have cheap snacks available for purchase at the front desk, including Ice cream and TV dinners for those not wantIng to venture out for dinner. Overall I would give this place 10 stars if possible! We will definitely stay here again when visiting! read more

We had no complaint about this place because everything was great. We booked the room through Booking.com and the hotel matches the description. Located 4.4 miles from the town center and there are plenty of stores nearby. We loved the bed, it was soft and comfortable, clean bathroom and great service. Suzy at the breakfast room was excellent! She was so friendly and helpful. My son loved the mini pool and hot tub, he had a great time! ********************************************September 2018. We stayed at this hotel again recently and we loved it. The hotel lobby and breakfast area are being remodeled right now and it will be done in couple of weeks and it will look modern and gorgeous! The front desk staff were super nice and friendly and the breakfast lady Suzy is the best! Thank you Holiday Inn Express, we'll comeback soon. read more

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We spent the last two nights here (April 2022). I must say this hotel was one of the best I have stayed in for a while. The front desk staff was always friendly and helpful. The room was a good size, layer out well, modern and very clean. The breakfast selection was good. I would stay here again. read more

Wonderful motel. Sooo clean. Smells brand new. Shower is excellent. No smoking hotel. Nice comfy bed. Looking forward to breakfast. A great value for the money. read more

Been to this Holiday Inn about 6 years ago had a blast so we decided to stay again I was so amazed with the remodel one of the best Holiday Inns I've stayed in the rooms are all redone with very nice decor and super comfortable beds. We had a suite with 2 queen beds and a extra sitting area. First thankyou Raul the front desk staff so nice and helpful told me of some great places to see and eat Jerome was a fun day trip thanks again. Breakfast was outstanding so fresh and the biscuits were cooked perfect a lot to choose from and we were full. I got to enjoy the pool and spa for 3 nights and it was so refreshing and it's inside. The Hotel is so clean in every hallway and bathroom I saw people cleaning all the time. We did use the laundry machines on the 2nd floor very nice to have. One more tip get a fresh cookie made everyday I loved taking one at night before bed. read more

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I stayed here for two nights. I really can't come up with a single negative. All I can come up with are superlatives, and thats rare for me. The WiFi was faster than my LTE on my cell phone -- that happens about 1% of all Hotel stays. They had blueberry greek yogurt as a breakfast selection!!!! I eat that every morning. The room was great, everything was like new. No problems at all. .... and its 2 blocks from Costco -- and they have gas! Who doesn't love that? I would definitely stay here again, and would recommend to friends. read more

Holiday Inn Express Prescott - The Wi-Fi Internet here is speedy - Hotels Near Me - Prescott, Arizona

I know I'm a few years late posting this, but this memory still haunts me and I think I'm ready to write about it. Me and a girlfriend just took a road trip to visit her mom in Prescott. We got there around 2 am. A man was at the front desk and took forever checking us in. He asked to see our ID's and kept asking a bunch of questions when it was fairly clear we were extremely tired and just wanted to sleep. After a half an hour, we finally got our keys and got a room. We were so tired from driving, we passed out immediately without remembering to lock the added bolt lock on the door. Around 4 am I wake up to this man in our room. I don't know what the hell he was expecting, but I was out of it and groggily asked what he was doing. He said he needed to make sure me and my friend were over 18 and needed to see our ID's again. This is not normal. This shouldn't have happened. I was so tired, that I just got my ID and my friend's and showed it to him. I asked him to leave immediately. This is one of the creepiest experiences of my life. I believe him and his wife own this place. Never go here. I wish I had the courage to do more at the time, but I was young and couldn't comprehend how disgusting this act was. read more

This was a fantastic hotel. Very clean. Friendly staff and in a great location. My baby girl enjoyed the indoor pool and had a great time. I couldn't be happier with this stay. Thank you! read more