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    Holiday Inn Express Worcester Downtown

    2.8 (39 reviews)
    Open Open 24 hours

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    Damaged door

    We booked our stay back in July for this weekend and when we arrived it was a dump. The hallways were covered in filth. Our room looked destroyed, the tv was hanging off the mount, the fire alarm was hanging off the wall. The walls in the bathroom were covered with white filth, with mold in the shower caulking. The bedskirts had stains on them. The pillows had makeup stains and hair on them and in them. The furniture was damaged. Do not waste your money here. We were there a total of two hours until we couldn't stand the disarray. We packed our things and brought it to the car and went to the front desk to tell them we are unpleased and will not be staying the night. The front desk worker said we had been here for longer than 4 hours which is our allowed time for a refund. When he checked again and realized we had not actually been there for 4 hours, his refund time then changed to 2 hours. He then said we had 15 mins upon entering our room and complaining to get a refund. He said he will not honor a refund nor his manager and we can contact the head manager on Monday. This place is not worth your time. I will continue to write reviews and contact higher branches until this is resolved. Do not waste your money here you will not get what the pictures online show you. Left a voicemail with the hotel manager and she has yet to respond. I have since read more reviews saying it is possibly a homeless shelter hotel which was never disclosed. This is totally unexceptable at over $300 a night and to have not been reached out to for a refund or a heavy discount since none of this was disclosed beforehand and we refused to stay the night under these conditions.

    The room was clean and inexpensive but could use a remodel. The bed was comfortable. Just basic amenities. I didn't like that you couldn't change the thermostat off of 72 degrees. I found it too warm and didn't sleep well at all. The toilet was really small and low to the floor which was weird. Overall, it was worth the price for a no frills place to stay.

    I really got this hotel in hopes of being able to sleep in today. But I couldn't. This curtain is useless.

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    4 years ago

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    4 years ago

    Danielle is amazing! Great customer service and hotel in general. Highly recommend this hotel.

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    7 years ago

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    4 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    5 years ago

    The expression "Rode hard and put away wet" springs to mind! In need of help on so many levels.

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    10 years ago

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    8 years ago

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    6 years ago

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    12 years ago

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    8 years ago

    Really nice for a basic hotel. 11 minutes from Worchester. Rooms are nice. Breakfast included.

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    11 years ago

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    12 years ago

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    11 years ago

    Jenny at the front desk was great! Even though she was quite busy she took time to help me and was friendly and professional.

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    Review Highlights - Holiday Inn Express Worcester Downtown

    Clean, included breakfast, a fitness center, friendly staff, great location, modern amenities (USB ports and refrigerators), and a decent price.

    Mentioned in 2 reviews

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    Cocktail Garden & Kitchen

    Cocktail Garden & Kitchen

    3.3
    (11 reviews)

    cocktail garden & kitchen is a brand new restaurant and outdoor lounge. the ambiance is cute,…read morethere's an indoor bar with a couple tables and a large outdoor patio area filled with comfy chairs, couches and covered in lights. we came at 10pm on a wednesday, the kitchen was closed but we came for the drinks anyways. they do a great job with the drink presentation, using different presentations with smoke which is entertaining and pretty! their drinks look beautiful but the drinks are very watered down or sweet from the sweet heart and mezcal drinks we tried. for ~$17 each, i loved the presentation but we both didn't feel there was nearly any alcohol in them, either sugary or watery. maybe it's a method for you to order more? mezcal 2.5/10 sweet heart 3/10 although they have a great ambiance and vibe, and fun presentation, since we came for a single good drink, it was lacking. for $17 a drink, the drinks shouldn't be this weak. this is a new place so i'm sure they have some things to work out, and i would highly encourage them to just add more alcohol to their drinks and this would be an ideal place to get after dinner drinks and relax on their outdoor patio. kitchen was closed so can't speak for the food. the neighborhood is very busy and loud, so while there may be plenty of space for an intimate or group conversations, the street is pretty noisy, even on a wednesday. i do feel like they will work this out! tldr; great vibe, great presentation, good service, drinks need more work, located in busy part of city. ambiance: 4/5 food: n/a drinks: 1.4/5 service: 3.5/5 cocktail garden & kitchen: 2.9/5

    Food was fine, drinks were good, but didn't have enough ice/weren't cold enough. Service was good,…read morenothing special. The vibe was a little weird. Whole experience was just okay.

    Holiday Inn Express Worcester Downtown - hotels - Updated July 2026

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