Modern clean comfy rooms, great sleep- (new mattresses) helpful staff, clean lobby , safe location and nice gym

I give this place two stars. One for the lady at the front desk, Monica, and one for the location. There were a few other things that were nice, such as the patio right on the river, and the beds were comfortable and the rooms were clean. Other than that, the amenities were greatly lacking. First, my boyfriend and I were really looking forward to the pool, which we found out was closed for renovations. We were informed of this in an email, but yet still very disappointing. Monica at the front desk very kindly was able to give us each an alcoholic beverage complimentary due to this inconvenience, which was appreciated. Next, we decided to work out one morning. The workout room was clean, yet we quickly realized only one of the two treadmills worked, and one of the two ellipticals worked. This was disappointing since both of us wanted to be on the treadmill at the same time, so one of us used the elliptical instead. Another thing that took a while to figure out were the blackout blinds. All we saw when we first looked was the see through drapes. Eventually we figured out that the blackout blinds were way at the top and you had to pull them down, so just be aware of that! Overall, our stay was disappointing, yet we made the most of it. Won't be the first choice on a place to stay when in the area again. read more

Room 219!!! I was upset because Expedia never mentioned an additional fee of $100 for a messed up room that was dirty and without amneties. The staff was very unprofessional and non-chalant. The 1st lady went to get a manager and she made it seem like the fee was because I went through a 3rd party. The 2nd day of my stay, I went to the lobby to sit, just to see if that was true, same manager telling EVERY guest that checked in " There's a $100 deposit , but you get that back" That was diabolical!! Also there was no sign posted on the door or either counter. I took videos and pics before I checked out. The beds were like laying on wood with no mattress at all. The tub was dirty but Im glad we bring our own cleaning supplies. After sanitizing, we attempted to hook up our devices for charging...BOOM! The plugs on the left bed wall didn't work. Also we were woke up by the light that following morning noticing the valences were there, but not the drapes. So we were not able to enjoy any sleep that night of check in and the last morning of our stay we checked out at 6 am. Heater super loud. There was a loud noise in the shower. Also, housekeeping didn't pickup trash and towels until almost 9:24 a.m. Customer service was definitely not there. This was the worst stay in my life. Airbnb it will be after this experience. My body is still sore from this 2 day stay. They put pretty pics online, terribly misrepresenting the company that owns the hotel. On top of that both of my travel insurance claims were denied. Diabolical considering they did misrepresent the accomodations. Even with pictures be careful out here this summer. read more

Holiday Inn Milwaukee Riverfront - the rules you get when you book, just for them to charge you an additional $100 - Hotels Near Me - Milwaukee, Wisconsin

We really enjoyed our stay at this location. Our room was nice and clean. The outside patio was very nice and spacious. I like how we were so close to some of the attractions and close to downtown Milwaukee. Our rates were affordable for the area. The front desk service could of been better trained. It took room service awhile to bring us additional towels. The pool area could of been a cleaner and the water looked dirty. The outside patio was the highlight of this hotel. Nice view of the lake. Enjoyed the outside nature of this place. Very Relaxing read more

See all

Was in town on business and stayed here. I enjoyed my stay and the location. Safe area, parking was a breeze. It's a large hotel, and would say older style of Holiday Inns but I did not find it outdated at all. Bed was great and comfortable as were the pillows. After all, it's the pillows make the sleep great and I slept well. Place much be gorgeous in spring and summer times being on the river. If I am back in area, I would stay here again. read more

Holiday Inn Milwaukee Riverfront - River front hotel. - Hotels Near Me - Milwaukee, Wisconsin

Thin walls...we rolled in at about 3am and I was a little disappointed when I started waking up to people talking in the neighboring rooms and every time someone would close a door, and I sleep with sound on my phone. So be aware of that if you're a light sleeper like myself... The fire alarms went off at night 4 times during our two night stay... The people were nice but the hotel was not amazing. read more

The location was ok, with the river and abundant parking. The staff was friendly enough. Room is big. The elevator is a bit old, and there was a time or two when I thought it was gonna do a free fall on me. They also didn't do housekeeping half of the nights. The main reason for the low star is because I found a pubic hair on the towel that I was about to wipe my face with. Really grossed out by it and definitely caused some emotional damage read more

Clean rooms, looks recently remodeled, staff is a mix, location is what it is. First off, I'm not expecting too much from a Holiday Inn. The rooms aren't cheap, but they are appropriately priced for the location. There's just not a lot around this hotel and you're going to be traveling through so-so, industrial neighborhoods to get to restaurants or shopping. Rooms looking out onto the river are preferred, but at a premium. The building itself looks like it has recently been remodeled, leaving it clean and modern. This is a pet-friendly hotel, so expect to see some dogs walking around. The rooms are reasonably sized and appointed. The mattress was more comfortable than it had any right to be and I slept really well. There are amenities like the pool, fitness area, and patio overlooking the river that I didn't end up using but looked suitable. There's a small shop with hotel-priced candy and drinks, a bar, and a not-very-good restaurant in the lobby. Parking was in a private lot and plentiful. Staffing was a mix that ranged from very helpful and accommodating to apathetic. Roll those dice. We ended up needing to extend our stay due to some unfortunate events and found no issues in doing so. If I needed to stay in Milwaukee again, I don't think I would seek this hotel out, but it was comfortable and a pleasant stay. read more

Stayed here last minute while in town and was pleasantly surprised by their breakfast that is selected from a small menus and made fresh. I would 100% do that again. I payed extra when booking and it was well worth it and quick. Room was clean and descent. A very short drive from a pretty town area and Five Guys restaurant down the road and many other options. read more

I stayed at this location overnight ( 11-16-2022) so I really can't say too much about it. Front desk employees were really nice. The bed was comfortable and the bathroom was clean. My biggest complaint about the room was that you could not turn off the HVAC unit. read more

I would not recommend this Hotel to anyone. We got to the hotel early & the receptionist at the front desk 1st off was the most rude person I have ever met at a hotel, 2nd she never once looked up at us when we asked her if we were able to check in early. She said NO. Picked up a phone called someone & walked into the back room. We left to go grab lunch then came back to check in. The new receptionist was there & she was absolutely fantastic. We got to our room & well let's just say it was the worst room we ever stayed in. This hotel needs to totally change its interior. There were dirty diapers on the floor in the hallway on our floor. The hallway smelled disgusting. I would appreciate it if they would have given us a discount because I showed the front desk pictures all the 2 ladies said was we're sorry and we'll let the manager of house keeping. Very disappointed. The only thing good about this was the 2nd receptionist brought up new sheets and blanket, but we had to make up the bed ourselves, not good. read more

See all

I flew in to run a half marathon at a nearby park. From other reviews, I decided upon this Holiday Inn. The room was clean, and the people were really nice. The front desk person was helpful and efficient. The woman who checked me out the next morning was also very nice. I ate dinner at the bar/restaurant, and this young woman did a very good job as well. The food came out hot and was delicious. I was getting into the elevator and a woman came out complaining after she had read a sign in the elevator about limited housekeeping services. This is happening at most hotels, so it is not unusual. We really need to be thankful for the people who are working hard and give them some grace. I enjoyed my stay and everyone working here did a great job! read more

We attended a wedding reception at the Holiday Inn Milwaukee Riverfront. It was an enjoyable evening in a nice space. The reception started off with appetizers and drinks, and we really enjoyed the option to go out on the patio overlooking the river. It was a chilly September evening, but the fire pit and was welcoming and there was plenty of space to sit and relax. It was a little bit of a shame the tall heaters weren't on as well. The view of the river was nice. The reception itself and dinner were good. The service was excellent, and the staff was friendly and helpful. The space itself was nice for a smaller wedding; I'm not sure how many people were in attendance, but for probably approximately 120 people it was a good size. The layout was nice; sometimes it can be hard to see the head table with the bridal party, or hear speeches and see the dance floor, but none of these things were a problem. The food itself was good; there were inconsistencies about how much certain things were cooked, but over all, it was solid. The cake was phenomenal, but I'm not sure if that was made by the hotel. The late-night appetizers were also tasty. This was a nice evening and a seemed like a good venue to host a wedding reception. read more

Holiday Inn Milwaukee Riverfront - Hotels Near Me - Milwaukee, Wisconsin

The front staff was great! I had to have maintenance to my room the first day. The worst thing was the so called restaurant. One night all we could eat was mozzarella sticks and burnt chicken wings. It was open occasionally. The pool was never open. Would not recommend this property. It was the worst Holiday Inn I've ever stayed at. read more

Get rid of the bugs first. Then train the staff not to treat people like they're lying. And clean the rooms especially if you are going to charge so much. It is not a 4 star hotel. I stayed at a red roof inn that was cleaner. And it shouldn't matter if you are by the river. I DO NOT WANT TO SLEEP WITH BUGS!!! read more

We stayed here for three nights to attend a funeral. The staff knew that, and were extremely kind to us. Service at the bar and restaurant was great, and a private happy hour family reunion we had was so wonderful with apps and drinks! These folks knew it was a happy-sad occasion for us and went above and beyond! They even cooked a quick delicious breakfast for us before we headed out! Well done! read more

Holiday Inn Milwaukee Riverfront - A really nice classic breakfast. Nice comfort food for our visit! - Hotels Near Me - Milwaukee, Wisconsin

Had a few hiccups with check in and room selected and an overcharge, the pool & hot tub are closed and the food at restaurant was subpar for the price but Niyesha, the front desk manager, is the best thing this hotel has to offer! She is amazing and deserves a raise! I will go back to stay and it's because of the great service from her!! read more

We stayed here during our trip to Milwaukee and were very disappointed. When we walked into our room, we noticed immediately that the bathroom doorknob was completely broken. There was also stuff (?) all over the walls of the bathroom. Our first night there was fine, but the next morning our heating and cooling system completely broke. We didn't touch the thermostat, yet it started blowing hot air and the room got all the way up to 80 degrees. We called maintenance and because they couldn't figure out what was going on, we were unable to get ready in our room and ended up missing our reservation. When we got back to the hotel, they made us switch rooms and gave us keys that didn't work. The new room also had the same stuff all over the bathroom wall. Not only that, but the bedding in the new room had dirt/stains on the pillow and comforter. When checking out, the front desk staff were friendly, however they were unable to discount/compensate our stay. We understand things happen that are out of our control and would have given 2-3 stars, but with that being said, the way the hotel handled things decreased our rating to one star. Would not recommend, would not stay again. read more

Holiday Inn Milwaukee Riverfront - Bathroom wall - Hotels Near Me - Milwaukee, Wisconsin

See all

Boy, where to start. First impressions, I suppose! As we rolled up to the hotel, we were impressed by it's presence. It looked new and well-kept. The parking lot is lit nicely, so it felt safe. Inside was just as nice. It feels new - from what I can tell, it was built a while ago, but renovated a couple years ago. The decor is nice, and the kids noted that "it smells clean". Good start. The staff were plenty friendly - no issues there. The pool area was nice and clean. The pool was a bit small, but nobody was in it. The hot tub was a nice size had good jets. The room was clean and nice looking. The two beds in the room were not very big. I was hoping for more. They were not very comfortable either. Not having a fridge in the room was disappointing (we knew that going in) - there's room for one. The AC was loud - it would have been great to have it always on so you didn't have the sudden loud startup every few minutes. So far, decent - a nice clean place. Good pool, and the rooms were clean and "doable". Then the problems started... somewhere around midnight, we heard lots of hollering and door slamming. Okay - that's fine. Big city, lots going on. It was on and off for a couple hours. Finally at 2am, I had to call the front desk. There was a screaming match near us (upstairs?). I kept hearing "you need to leave", and thought it was the staff trying to get them out. The front desk sent up their (large) security guard to check it out. The problem went away, but my issue is that they had no idea it was going on. I figured a security guard might make rounds and catch that stuff early... I mean - the front desk guy said he went outside and could hear them! The next morning I asked about it and ended up talking to the front desk guy that answered my call (as well as the guard). They told me about what happened. I explained how we didn't sleep much and had a big day ahead of us. A little compensation (cut rate, free breakfast - something) would have been nice. I just got apologies and assurance that "that's not normal" (but hey - thanks for your money). Part of our package deal, being "friends of UW-M", we got two free breakfasts. The spread is nicer than your typical "hot breakfast" at other hotels - two types of scrambled eggs, sausage, bacon, waffles, pancakes, etc. It was very good, but I wouldn't pay $12 for it - I'm stingy that way. Would I stay here again? I'm not sure. The situation itself is ideal - close to campus, free parking, clean and updated. But the beds aren't good and I had a bad experience. We may just have to sample all the nearby hotels, weigh the experience with the costs, and eventually find the right one to frequent over the next six years. I was hoping this was the one, but I'm not sold. Three stars because the basics are all there. Could have more stars is the experience (safety?) was better and the beds were updated. read more

I will not return. The rooms are in need of HELP!/repair very outdated. Bath tub paint chipping so my wife and Kids couldn't take baths only showers, cracks in headboard, brown water stains on walls, ceiling and ac unit, water damaged drywall near plug, so much chlorine in pool area my family could not use and to top in off the water heater went out so woke up to cold showers. HORRIBLE EXPERIENCE!!!!!! If only they had negative stars, shame on you IHG. The staff was the silver lining, excellent staff read more

Holiday Inn Milwaukee Riverfront - Chipping paint in tub - Hotels Near Me - Milwaukee, Wisconsin

First off, the staff and service are great! However, the old carpet, the musty stench, the dog poop smell, and the fleas were unbearable. My husband had multiple flea bites on his legs with 1 night stay. The facility needs a desperate makeover. Don't let the reviews at Google fool you. read more

My experience: Pool and hot tub room is closed due to collapsing ceiling, dead-bolt on room door is broken and non-functional, and blackout blinders on the room's curtains are for show only, you can't actually draw them in. In my opinion, it seems that this hotel portrays quality from the outside but does not deliver whatsoever. read more

way overprice- paid $250 per night and should have been $89-- restaurant and bar not open all weekend, breakfast buffet $16 per person, not included in room ratw read more

Toenail found in bed. The staff at check in were very friendly and helpful. However, we were very disappointed with our stay. After arriving back to the hotel later in the evening after our event, on turning down the bed, I found a human toenail in the bed. After calling to the front desk, I was told I could come down and get a fresh set of sheets. I told her I was already dressed for bed. She then told me that security would bring some up when they had time. After waiting for fresh bedding, they sent only a top sheet. We made the best of this but spent the night dreaming about rolling over into a disembodied toe from the nail. On check out I discussed this with the front desk. They told me that I would be awarded bonus points to cover the visit, this did not happen. Very disappointed in our stay. WOULD NOT RECOMMED THIS HOTEL! read more

If you're looking for a Quiet cozy room at the holiday in express on the Milwaukee riverfront is the place to go I recently stayed and enjoyed my visit the hospitality was off the chain the room was nice and clean and the staff was amazing. Thanks to all for making me feel welcome during a difficult time. read more

Well, this was one very interesting experience. I got there a little after 8:00pm on a Saturday night and was amazed by the hotel. It looks beautiful on the outside. The parking lot is large and the hotel is huge. I grabbed my two bags and walked in to the lobby to be greeted by no one. I waited at the front desk for about 9 minutes, when finally a receptionist came around. Her name was Kris. She was nice and polite but was swamped with all the guests coming in. There was a big 5K run this weekend and a soccer tournament, so the hotel was flooding with guests. I was surprised Kris was alone at the desk. I checked in and she gave me my room key. I mentioned that I am an IHG Rewards member and she told me that they took it into the account. I took my bags and took the elevator to the 2nd floor. I found my room but when I tried to use the key, it didn't work. I tried a few times and then decided to head back downstairs. As I came down I noticed a couple waiting to check in. Once again no one was at the desk and they waited for a little while. Since no one was coming around we started calling the hotel phone to see if anyone will come. Kris finally came back and was surprised when she saw me. I told her the key isn't working and showed her the room number that she wrote. She re activated the key and I headed back upstairs with all my bags, once again. Well, that's when it got interesting. I definitely didn't expect what I saw in the room. I had to head back downstairs and ran into the couple I was waiting with at check in by the elevator. They asked me if the key worked and I said "It worked alright, but there are people in the room." Yea, there were definitely people living there with their clothes all over the bed and shoes on the floor. So I went up to Kris and told her what happened. I had to repeat myself twice. She looked at the computer and said well that's not your room and gave me a key to room 203. Well, it's not my fault she wrote the wrong room number in the first place. The rest of the night went much smoother. I explored the fitness center and hung out at the bar while waiting for food. I went back upstairs to my room. Let me tell you, the room was spacious with huge TV, beautiful painting, a bunch of lamps and a great bathroom. Everything was going great until I was ready to go to bed. Well, the heater kept making the crackling noise. I tuned it off completely and it still made the noise. For half the night I was trying to make music out of that annoying noise, debating if I should switch rooms. I finally fell asleep. In the morning, I head to head out around 8:15am to get to my 5K race. I stopped by the desk and got a breakfast coupon. I went to the bar and asked them for an apple juice since it was too early for me to eat breakfast. A nice woman by the name of Deneece gave me apple juice and a straw. As I was waiting there, her co worker came up saying to her "I don't understand why people think they can get free food." Well, I am sorry but we as guests are given breakfast coupon to get free food. Was the restaurant staff not informed? We shouldn't feel bad for doing something we are given. I didn't say anything but definitely felt a little sad for the couple with their two kids sitting and happily chatting at the table. They were the table the waitress just left and was most likely complaining about. This was definitely an interesting experience that I never experienced in any of my hotel stays in over 15 years. I would highly suggest the management to have extra staff at check in especially Saturday night. One person can't do it. Furthermore, when I was checking out this morning, Kris was at the front desk. Last time I saw her was at 11:00pm at night. This poor woman should get some rest. I rated the hotel 4 out of 5, because I believe you can do better. The building and location is perfect and the rooms are spacious. With a few extra staff members and hopefully no more hotel keys made for wrong rooms, and no more crackling noise from the turned off heater, this hotel can definitely be a gem in Milwaukee. I would also like the breakfast coupons to be either used or taken out all together, so the restaurant staff doesn't have to complain. I wish the hotel staff all the best and thank you Kris for working so hard last night with the amount of people you had. read more

Stayed for 1 night for work - the decor is very nice and the lobby is a great space to hang out and spend time with people you're traveling with. AC was loud and unreliable. Actually don't think it worked as the room was super damp and musty. Was also stuck in a room that faced the patio and it was super loud. Could hear all the talking and carrying on outside as I was right above the patio and had to deal with a wedding that spewed out onto the patio. The AC could have acted like a sound machine but nope could still hear all the noise the guests were that loud. Bathrooms are terribly small. After a long night and waking up for an early flight I got to take a shower/bath as my bathtub did not drain while the shower ran. read more

Don't go there...They held $50 on my debit card.., said it was for "incidentals" ok............ (it's not optional, they just take it!) Then, I spent $39.00 for breakfast, they took it off my debit card instead of from the $50 that was held???? Then, what's the point of holding the $50??? The next day, I checked out, went home and at 3:30am in the morning, I get a text from my account that they charged me an additional $50 hold charge??? Jeff at the front desk told me that it was an "accidental charge" he was unapologetic and told me that it would take 4 days to be posted back to my account. read more

DO NOT PAY EXTRA for the view!!!!! What a joke nice room but I guess I was expecting something different. The "VIEW" is a normal to smaller size window with the Air conditioning unit underneath. So in other words I'm 5'3 and can't see any view laying in bed or in my room unless I walk all the way to the window. Then I was very surprised to see that Expedia was over $10 cheaper. I am a HIG member and this year alone I have stayed over 15 nights with them. Not sure what my ranking is, but I know it's a good one. So when I called to book a room I was blown away with the price difference. The very nice lady said the price she gave me is the best she could do and if I went through Expedia I will not receive any points. I told her that the 500 points I would get was not worth paying over $10 more ( I think it was $16 more). It was like me giving her money to stay here. We even looked into other rooms and they were all more then Expedia. It pays to shop around. read more

See all

I understand theyre under construction but the Holiday Inns are usually the BEST. I stay at them as often as I travel. The room is updated and clean with a nice view. The lobby and bar are very nice. The Restaurant hasnt opened yet but so far from what I see it is gorgeous. Price is always reasonable too. Will continue to stay at the Holiday Inns. read more

We were there for a two night stay a few weeks ago. We checked in on a Friday and switched rooms three times due to lack of cleanliness. The first room was obviously filthy upon entry I'm not sure how that passed inspection. The second room had visible stains on the bedspread, sheets, and pillowcase, not sure how that passed inspection either. When I went downstairs to talk to one of the managers he said he would have the executive housekeeper clean a new room for us and give us a bottle of wine for the inconvenience. A houseman assisted us in moving to the third room and did a walk through inspection with us and again, once we unfolded the bedspread there were three obvious brown stains on the white bedspread. The houseman, I believe his name is Francisco, stripped the entire bed and found more stains on the sheets. He personally went down to laundry and hand picked new bedding that was clean and stain free to remake the bed. He was the only employee that seemed to care about the cleanliness of the room. The executive housekeeper came by to check if we were satisfied with the room and appeared to be very agitated that Francisco took the time to clean the room. It was very disappointing to us that the room had been just "cleaned" by the executive housekeeper when the sheets were dirty and the shower wasn't clean (Francisco took care of that as well). It really made me wonder what else the housekeeping staff doesn't clean if they leave obviously dirty bedding, microwaves, etc. untouched. The most annoying thing was I had an early flight so I went to the front desk to pay for half of the room at 5 am and the MOD told me to have the other person check out at the front desk to make sure that everything wasn't charged to their card. That makes no sense because the transaction instantly went through on my card so the balance should have decreased from the bill. The other person went to the front desk to check out and the agent told them everything was good but they later found out that the whole amount of the room was charged to their card which makes me wonder what room did my payment get applied to. I did ask the MOD for a receipt but she said she could print one out and I was running late for my flight so I just left. When we tried to explain the situation to the hotel they were rude and not helpful. They kept referring us to corporate and corporate kept referring us to the hotel. FINALLY a week and a half later someone from corporate did say they were sending a refund check I don't know why it couldn't be applied to the card but maybe we'll receive the check. The point is the front desk staff seemed incapable of answering basic questions about the establishment and the rooms are not clean. The restaurant staff was nice but there is a lot to be desired about the hotel given the group rate of $130 something a night. Personally I wouldn't stay there again. The experience at the hotel negatively impacted the reason we were in town in the first place. read more

See all

Confused by the low reviews. This hotel was the perfect hotel for us - we were in town for a concert at the Rave, and an Uber ride to the venue was about $13. It was nice to avoid the "downtown" Milwaukee hotel prices and stay here and save a buck or two. I felt safe in the parking lot and at the hotel. The rooms were clean and comfortable. I wasn't crazy about the fact that breakfast was an extra charge, but that seems to be the norm at most Holidays Inns these days. We ate at Dunkin Donuts on the way out of town and saved $30! Joke's on them. Yes, they did hold $50 on my card for incidentals, but it was a pending charge and that disappeared within a couple days. A bit annoying but not a big deal. Check out was easy - as I had already paid on Expedia. If in Milwaukee again, I'd consider staying here. read more

I initially gave the hotel a one star review as I reserved 2 double room in March for this weekend. Checked in and they gave us a King bed and sofa sleeper. Went to front desk where they confirmed a double bed room was booked but they gave it to other guests. I was NOT happy and was ready to write many reviews on travel sites I use. The front desk just called and they had a cancellation so they are giving us another king room for tonight. I appreciate that they rectified the situation. read more

hotel is pretty clean.upon check in the girl was very nice and very pleasant.called the next morning the wait took forever.i was put on hold for 10 min and never got anyone,hung up called again only to be hung up on.it was a different girl from check in.they have a very nice bar area and a patio with a nice fire pit.nice experience minus the front desk incident.i would stay here again. read more

Holiday Inn Milwaukee Riverfront - inside room - Hotels Near Me - Milwaukee, Wisconsin

WARNING: RESERVATION AND BILLING NIGHTMARES. STAY AT YOUR OWN RISK. It's a shame. The hotel has done a nice job of renovating lobby, patio, and rooms. Staff are amiable but clueless and powerless. read more

This hotel has gone through almost a complete remodel. The rooms, to me, were top of the line. Very clean. Even had a fridge and microwave- bonus! The first floor is still going through a remodel so there's still some noise going on. Construction workers were working pretty late. I couldn't hear any noise from the 3rd floor but a coworker of mine did from the 2nd floor. Fitness center wasn't open either. ;( bummer... read more

Great hospitality from the moment we walked in. Front desk staff were wonderful and handicapped room was ready and available. They provided complimentary breakfast coupons for us for our stay. The rooms were comfortable and clean with a gorgeous view of the river. read more

The main reason I (and my coworkers) continue to stay here every month on business is because of Leonard. He is incredibly professional, knowledgeable, and very kind. If I didn't know better I'd think he owned the hotel based on how much he cares, and how he goes out of his way to resolve issues (such as my personal credit card being charged instead of my business card). Whatever you guys are paying him, you should double. I'm not exaggerating. These type of employees are very rare and you're incredibly lucky to find this gem. The other front desk employees are very very average, occasionally below average. read more

Nice remodel job but the front desk can't get it together. You'll spend a night there and a month trying to straighten out the billing. Currently waiting for over $1500 of credits due to double billings of rooms and meals for a business group. We will return to the nearby hotel we've used for years - not as nice cosmetically, but I've never had to spend anytime dealing with overcharges. I've heard the food is good for regular meals - we had a group of 20 and it was less than mediocre. Won't do that, again, either. Too bad - could be a nice place. read more

Checked in on Sunday May 12th. Well actually it was Monday the 13th at 1:30 AM. Got to my room and walked into the bathroom. A pile of dirty and bloody towels on the floor. Pubic hair on the walls, floor, tub, and pictures. Disgusting to say the least and truthfully completely unsanitary. It was close to 2:00 AM when I got to my room and found this disgusting mess. I had to be up at 6:00 for a meeting at work. So I just went to sleep. The bed was made and I thought it was sanitary. I woke in the morning to find a small spot of blood on the sheet. I checked myself to see if it was my blood. Not a cut or scape on me. So I slept in a bed with blood. I woke and left for the day feeling like the room would be cleaned. Apparently this holiday inn doesn't see a need to clean all the rooms everyday because my room wasn't cleaned after returning from work. I started to take account of what the whole hotel looked like. I saw rats outside in the parking lot. Mice on the 4th floor hallway. Garbage overflowing from all the garbage cans outside. Dirt in different places that you wouldn't see at first quick glance. But if you walk around and look at things- you see it. So dirty. I would love to see the behind the scenes where customers don't go- I.e. the kitchen. I did complain when I checked out. The guy behind the front desk was exactly sympathetic. And when I raised my voice he fired back at me in a loud voice- Sir! I AM helping you. Well dude, I wasn't done explain all the stuff that is wrong with your hotel. You should at the very least listen to all the disgustingness you have in your hotel. He refunded me one night. Which was a nice gesture. Why I wasn't refunded both nights is beyond me because I had big problems both nights. It isn't about the money. I am forced to travel for work. I am held to be a good corporate citizen and not spend huge amounts on hotels. In my personal life I would never dream of staying at a holiday inn. The very least I should have is a safe and clean place to rest. Very difficult to have a good night sleep when you are scared to close your eyes and feel like you may have rodents climbing on you while sleeping. I called the heath department and spoke with the inspector. He said I am not the first to complain and that he will be doing a full inspection soon. I made an official complaint to Holiday Inn corporate. Sent emails to the general manager Eric Grimm. He called me and apologized. Doesn't do much for me. I am going to hit all social media and spread the word. It is my quest to have Eric and the rest of his incompetent staff fired. I will continue to follow up with the health inspector. This is NOT going to go away. If you stay here I feel really bad for you. You would be better off staying at a hooker hotel down the street. At least you know you will be staying in a disgusting place. read more