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    Holiday Pet Hotel

    4.2 (104 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Holiday Pet Hotel

    Pet sitting

    Holiday Pet Hotel Photos

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    We know our pup Otis has fun at the Holiday Pet Hotel. He is always excited for doggie day care and the wonderful staff takes great care of him when he stays for an extended holiday.

    Tigger
    Genny V.

    We have brought Tigger, our cat, to Holiday Pet Hotel whenever we go on vacation for the past five years. Before that, we tried several other places but never for very long. Maddie and her staff do an excellent job for caring for the animals. We always got Tigger one of the large, corner enclosures so he could look out the window. However, a year ago his leg had to be amputated. Since then, he has stayed there twice. If we didn't trust the staff at the Holiday Pet Motel, we would not have even considered leaving him...both times they took really great care of him and encouraged us to contact them at any time. BTW, you can see Tigger's picture hanging on their wall.

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    5 months ago

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    4 months ago

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    7 hours ago

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    11 days ago

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    9 days ago

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    2 months ago

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    24 days ago

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    12 days ago

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    7 days ago

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    1 month ago

    We love Holiday Pet Hotel! Our dog Winnie cannot jump out of the car fast enough when we bring her for daycare or boarding.

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    11 days ago

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    20 days ago

    Great staff, very friendly always going the extra mile. You can tell that they love your pet!

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    27 days ago

    Everyone at Holiday Pet Hotel loves my fur baby, Bonnie. She has a good time when she goes to daycare.

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    1 month ago

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    3 months ago

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    5 months ago

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    11 months ago

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    2 years ago

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    1 year ago

    Super easy online reservation and vaccination upload. Added grooming service was nice and well done. Drop off and pick up were a breeze.

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    1 year ago

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    3 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Our 8 month-old Lab loves coming here. We sign him up for lots of playtime. He goes happy and comes home happy so we are happy. Great place

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    3 years ago

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    3 years ago

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    Page 1 of 3

    Ask the Community - Holiday Pet Hotel

    Review Highlights - Holiday Pet Hotel

    My puppy has gone to K9 camp and has stayed overnight here and all of our experiences have been great so far.

    Mentioned in 3 reviews

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    Paw Commons Pet Resort - Encinitas

    Paw Commons Pet Resort - Encinitas

    (213 reviews)

    To start the check-in process with Michaela (sp) was flawless. We had an in-depth discussion of…read morewhat the full bath treatment/haircut was going to be, and the final quote was given to me after I had a consult with the groomer. RiO was in Amanda's professional care today, and provided an exceptional experience and grooming service for my best friend's 4th birthday treat! Complimented with a HaPpY B-DaY bandana! The management made it right by providing a previous credit given for my satisfaction, and it was applied to my bill. Paw Commons is #1!!! Sent with thanks for taking care of Rio and providing a great 'spa treatment'! Amanda, BTW, he smells amazing!

    NEW UPDATE PER KARLY'S REPLY:…read more To clarify a few things: the meet and greet fee was not communicated to me at booking, and the fact that it was waived due to "confusion at pickup" speaks for itself. Transparency means the total cost is clear upfront, not discovered at checkout. Regarding outreach, one person called and one person emailed. The email from Karly was not an attempt to resolve the situation but rather an argument defending your pricing practices. That is not the same as making things right. No actual remedy was ever offered. Asking what would make it right without putting anything on the table is not a resolution. A gesture like a partial or full refund or a complimentary future stay would have gone a long way. Most concerning was the bath being performed after I explicitly declined it. That is not a communication issue, that is a matter of respecting a customer's wishes regarding their pet. I see from other reviews that pricing surprises are a recurring concern. I hope this feedback is taken seriously rather than attributed to customers not reading thoroughly enough. I also want to note that reading through their response, the pattern is clear: every concern I raised was met with an explanation of why I was wrong or hadn't read carefully enough. That is not accountability. The only thing they genuinely owned was the bath, and even that was buried at the end after multiple paragraphs defending themselves. A business that truly takes responsibility doesn't spend most of its response telling the customer they should have known better. -------------------------- I want to share my experience so other pet owners know what to expect before booking. When I called to make a Memorial Weekend reservation for my puppy, I was given a total price and told the first night would be free. At no point was I informed about a mandatory daily insurance fee ($5-$6/day). I only discovered it while signing paperwork at drop-off. When I called to raise this concern, Michael told me it is not their job to disclose additional charges over the phone - that it is meant to be mentioned at drop-off. So by their own admission, they intentionally withhold fee information until you are already there signing paperwork with your dog in tow. When I followed up via email, Karly shifted the explanation, saying the fee is listed on their website under "add-ons", a label that implies optional, not mandatory. At pickup, they also attempted to charge an undisclosed meet-and-greet fee. They waived it, but it was yet another surprise charge. Most frustratingly, I explicitly declined a bath since my puppy had just been groomed. They bathed her anyway, and I had to take her home wet. California's SB 478 Honest Pricing Law exists for exactly this reason. Required fees must be disclosed upfront, not revealed at drop-off when you are least likely to walk away. The facility seemed fine, but the pattern of hidden fees, contradictory explanations, and disregarded instructions means I will not be returning. To Paw Commons management: before attempting to negate this review, please know I have email receipts documenting everything stated here. A good business responds to legitimate feedback with accountability and an apology, not by attacking the reviewer. UPDATE: After posting my review, I was contacted by Ben (manager/owner). He did apologize, which I appreciated, but the call was otherwise unproductive -- no real remedy was offered, just justifications for how they run their business. He defended burying mandatory fees under the "Add Ons" section by saying they "assume" customers read through the entire site, and that having two insurance coverage options makes it too complicated to list fees upfront. That's not a valid excuse. There are plenty of ways to present two options clearly while still showing customers what they'll actually owe per night. Additionally, a meet and greet fee was charged that is nowhere on their website and was never mentioned at check-in. Surprise fees should not be how customers find out what they owe. An apology without a willingness to fix these issues doesn't change my experience.

    Dirty Dogs - Happy boy

    Dirty Dogs

    (255 reviews)

    Dirty Dogs' self-wash is an absolute lifesaver! Washing my golden retriever in my apartment is…read moreback-breaking and takes forever with our low water pressure, so Dirty Dogs truly feels heaven-sent. The setup makes everything so much easier and faster, and way less messy. After reading other reviews, I started bringing extra towels, brushes, and my own shampoo since my pup has such a thick coat, and that's worked out perfectly. One time I went by myself, and the staff kindly helped me lift my dog into the bath, which I really appreciated. They're always friendly and willing to help. I also love that they have demo products you can try, and they smell amazing! Overall, such a convenient, thoughtful setup that makes bath time so much less stressful. Highly recommend for anyone with a big, fluffy dog!

    The Good: great people, great grooming and baths and "CAGE FREE"…read more. The Bad: April 1st they began charging $25 per dog for a "cageless service fee". The problem is they don't have any cages in the grooming area. And if you bring 2 dogs in together then it $50 before you do anything!! You don't have a choice to do cageless or caged. One of the great things about Dirty Dogs is that it is cage free. So find another way to increase prices more legitimately, and until then I will have to think twice about coming in again or as often. A friend of mine said that he cut back on the amount that he tips to make up for this charge. That's not fair to the groomers. But it's his way of letting you know that he doesn't approve of this frivolous fee either.

    Holiday Pet Hotel - pet_sitting - Updated June 2026

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