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    Holiday Pet Hotel

    4.2 (109 reviews)
    Open 8:00 am - 6:00 pm
    Updated 3 weeks ago

    Services - Holiday Pet Hotel

    Pet sitting

    Holiday Pet Hotel Photos

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    Tigger
    Genny V.

    We have brought Tigger, our cat, to Holiday Pet Hotel whenever we go on vacation for the past five years. Before that, we tried several other places but never for very long. Maddie and her staff do an excellent job for caring for the animals. We always got Tigger one of the large, corner enclosures so he could look out the window. However, a year ago his leg had to be amputated. Since then, he has stayed there twice. If we didn't trust the staff at the Holiday Pet Motel, we would not have even considered leaving him...both times they took really great care of him and encouraged us to contact them at any time. BTW, you can see Tigger's picture hanging on their wall.

    My puppy playing!
    Bre R.

    BEST PET HOTEL EVER! If I could give 100 out of 5 stars I would. The staff here are so friendly and knowledgeable! My puppy loves coming here and starts going crazy as soon as we get off freeway! They have so many cute add ons you can get your pup to which I loveeeee! Personally, I like to add the Puppy Postcard or Peanut Butter Kong! So affordable! I have become a regular and I'm so thankful to find this spot!

    Josselyn C.

    We have boarded our dog here three times. The first time went well, he stayed for about two days and was just a little sleepy when we picked him up. The second time, he stayed around three days and came home with some scratches, which we assumed were from playing with other dogs. This third visit was about five days long, and he returned with a pink, irritated patch on his lip/muzzle. We understand that things can happen, but unfortunately, we won't be bringing him back here in the future.

    Marv cleaning the shower!
    Beth R.

    Marvin continues to love to go to HPH daily! He has so much fun playing with other dogs and I trust them completely with his care.

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    2 months ago

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    1 month ago

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    2 months ago

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    4 months ago

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    8 months ago

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    7 months ago

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    5 months ago

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    3 months ago

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    3 months ago

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    3 months ago

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    3 months ago

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    2 months ago

    They took great care of our kitties! Lots of TLC and they seemed very happy there. We will definitely board our cats there again in a suite.

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    4 months ago

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    2 months ago

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    4 months ago

    We love Holiday Pet Hotel! Our dog Winnie cannot jump out of the car fast enough when we bring her for daycare or boarding.

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    2 months ago

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    4 months ago

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    3 months ago

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    4 months ago

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    4 months ago

    Everyone at Holiday Pet Hotel loves my fur baby, Bonnie. She has a good time when she goes to daycare.

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    4 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    9 months ago

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    1 year ago

    Super easy online reservation and vaccination upload. Added grooming service was nice and well done. Drop off and pick up were a breeze.

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - Holiday Pet Hotel

    Review Highlights - Holiday Pet Hotel

    My puppy has gone to K9 camp and has stayed overnight here and all of our experiences have been great so far.

    Mentioned in 3 reviews

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    Paw Commons Pet Resort - Encinitas - My five-month old rescue puppy, Frankie. She's loving Paw Commons Puppy Social hour on Saturdays in Encinitas, led by Kristen.

    Paw Commons Pet Resort - Encinitas

    (216 reviews)

    Kristen's Puppy Social hour on Saturdays has been one of the best investments we've made for our…read morerescue puppy, Frankie. After Frankie wasn't quite ready for daycare because she needed more positive socialization with other puppies, Paw Commons recommended Kristen's puppy social sessions. It turned out to be exactly what she needed. Like many rescue puppies, we don't know what Frankie's early life was like. Watching her gradually come out of her shell over the past several weeks has been incredibly rewarding. Kristen creates a safe, structured environment where puppies build confidence, learn appropriate social skills, enjoy enrichment activities and simply get to be puppies. Her years of experience are evident in the way she understands puppy behavior and thoughtfully guides each session. Seeing Frankie's confidence grow week after week has brought us so much joy. She now looks forward to Saturdays, and so do we. I especially recommend Puppy Social hour for rescue puppies. If you're looking for a knowledgeable, patient facilitator who truly understands puppy development, Kristen is exceptional. Thank you for giving Frankie such a positive start.

    NEW UPDATE PER KARLY'S REPLY:…read more To clarify a few things: the meet and greet fee was not communicated to me at booking, and the fact that it was waived due to "confusion at pickup" speaks for itself. Transparency means the total cost is clear upfront, not discovered at checkout. Regarding outreach, one person called and one person emailed. The email from Karly was not an attempt to resolve the situation but rather an argument defending your pricing practices. That is not the same as making things right. No actual remedy was ever offered. Asking what would make it right without putting anything on the table is not a resolution. A gesture like a partial or full refund or a complimentary future stay would have gone a long way. Most concerning was the bath being performed after I explicitly declined it. That is not a communication issue, that is a matter of respecting a customer's wishes regarding their pet. I see from other reviews that pricing surprises are a recurring concern. I hope this feedback is taken seriously rather than attributed to customers not reading thoroughly enough. I also want to note that reading through their response, the pattern is clear: every concern I raised was met with an explanation of why I was wrong or hadn't read carefully enough. That is not accountability. The only thing they genuinely owned was the bath, and even that was buried at the end after multiple paragraphs defending themselves. A business that truly takes responsibility doesn't spend most of its response telling the customer they should have known better. -------------------------- I want to share my experience so other pet owners know what to expect before booking. When I called to make a Memorial Weekend reservation for my puppy, I was given a total price and told the first night would be free. At no point was I informed about a mandatory daily insurance fee ($5-$6/day). I only discovered it while signing paperwork at drop-off. When I called to raise this concern, Michael told me it is not their job to disclose additional charges over the phone - that it is meant to be mentioned at drop-off. So by their own admission, they intentionally withhold fee information until you are already there signing paperwork with your dog in tow. When I followed up via email, Karly shifted the explanation, saying the fee is listed on their website under "add-ons", a label that implies optional, not mandatory. At pickup, they also attempted to charge an undisclosed meet-and-greet fee. They waived it, but it was yet another surprise charge. Most frustratingly, I explicitly declined a bath since my puppy had just been groomed. They bathed her anyway, and I had to take her home wet. California's SB 478 Honest Pricing Law exists for exactly this reason. Required fees must be disclosed upfront, not revealed at drop-off when you are least likely to walk away. The facility seemed fine, but the pattern of hidden fees, contradictory explanations, and disregarded instructions means I will not be returning. To Paw Commons management: before attempting to negate this review, please know I have email receipts documenting everything stated here. A good business responds to legitimate feedback with accountability and an apology, not by attacking the reviewer. UPDATE: After posting my review, I was contacted by Ben (manager/owner). He did apologize, which I appreciated, but the call was otherwise unproductive -- no real remedy was offered, just justifications for how they run their business. He defended burying mandatory fees under the "Add Ons" section by saying they "assume" customers read through the entire site, and that having two insurance coverage options makes it too complicated to list fees upfront. That's not a valid excuse. There are plenty of ways to present two options clearly while still showing customers what they'll actually owe per night. Additionally, a meet and greet fee was charged that is nowhere on their website and was never mentioned at check-in. Surprise fees should not be how customers find out what they owe. An apology without a willingness to fix these issues doesn't change my experience.

    Alcala Country Pet Resort - Dill enjoying his time in the play yard

    Alcala Country Pet Resort

    (93 reviews)

    They ensure a safe environment for all the pups! We have 2 different personality dogs with…read moredifferent needs- the staff has provided a loving environment and met each of them with where they are at (a recent rescue and an old lady with opinions)!

    Will never return here after my dog required veterinary care due to an injury sustained during a…read moreboarding stay at Alcala in April 2024 that was directly caused by their care. When I picked my dog up after five days of boarding, I was shocked to learn that he had been put into solitary confinement an hour after I dropped him off due to "showing aggression with another dog" and he stayed in solitary for the entire five days he was there. When I asked why I wasn't informed of this at all, the employee told me they "didn't have all of the information at the time" which made no sense considering they were the witnesses and decision makers. When I brought him home I noticed a large sore on one of his elbows that he didn't have when I dropped him off at Alcala. His veterinarian told me it was likely caused by laying in the same spot and not moving for hours, a result of Alcala confining him in an area too small for him. He ended up requiring topical medication to treat the wound. My dog had never shown aggression while with me, at any previous boarding facility, nor at daycare sessions at Alcala prior to this boarding. Regardless, even if their accusation was true, the fact they never communicated anything with me and just left my dog to rot in a crate for five days straight was inexcusable.

    Holiday Pet Hotel - pet_sitting - Updated September 2026

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