My dog goes to day camp here a few times a week. He loves it and can't wait to get out of the car when we pull up. He's very hyper when he plays but they are patient with him. All staff I've interacted with have been freindly. read more

Our 8 month-old Lab loves coming here. We sign him up for lots of playtime. He goes happy and comes home happy so we are happy. Great place

Dropped our dog off for a week in a private kennel, also added on the private play time and bedtime stories. He's friendly but can be iffy with dogs. He was there for a week. When we picked him up everything seemed okay, until the next day when he had bloody diarrhea and started vomiting. This has gone on for a few days now. We took him to the vet and he was diagnosed with colitis and Giardia. The incubation period for Giardia was while he was @ the holiday pet hotel- 5-12 days. Again Ryder was there for 9 days. I was advised to call them and inform them what was going on with my dog. Rylie was instantly rude and argumentative with me and told me I'm the first person to call them about this, so it can't be their place that he got sick from. I wanted to also know how they clean their kennels, I was offended when Rylie was rude to me, as a dog mom whose (2 dogs now) are sick that she would not listen. I asked Rylie to have the manager call me and I have yet to receive a call back. Which is very concerning. I wouldn't want any other dogs to go back home sick like ours. I wouldn't recommend taking your dogs here. Seems like they really don't care. read more

A great place to leave your pets. I always have no worries when I know my cat is there. Very friendly and caring staff. Definitely recommend. read more

This was our first time using Holiday Pet Hotel. It also will be the last. As in several other reviews, our experience was very similar. The front desk help didn't seem to have answers without going to the back. This immediately was concerning. When I picked up my pup and headed to the car, I noticed a red rash under his neck. I returned to the front office and asked what had happened to my dog. She had to go ask "the back". Upon returning, the receptionist told me it was a "hot spot" and was not a big deal. I asked if my dog was being cared for 6 days which included play time, hadn't anybody noticed and if so why wasn't I notified or told upon picking up. She had no idea! Communication was a fail. This then led me to wonder what sort of care and attention my dog had received for 6 days! The receptionist told me I would get a call the following day from the manager regarding my dissatisfaction. I never got a call! Once we got home I noticed a difference in my dog. He was lethargic, lost weight, hungry and had diarrhea. Never again will I trust this facility with my dog! read more

In San Diego for the day and my doggie daycare plan fell through :/ I didn't want to leave my puppy @ the hotel (separation anxiety) for a few hours and tried several people on the Rover app and 3-4 different doggie daycare spots. One place left me on hold for 15 minutes . I called Holiday Pet Hotel and Maryann was very helpful. I dropped my pup at their location (not far off the 5 freeway), completed some quick paperwork and it all worked out. Aretha seemed happy when I picked her up and Julia said she had fun playing with new friends. THANK YOU for coming thru in a pinch. I'll be back on my next visit to SD. read more

Holiday Pet Hotel - Aretha bored @ the hotel before going to Holiday Pet Hotel! - Pet Sitting Near Me - Encinitas, California

My dog loves it here. Never had any issues. I feel safe leaving my dog here and that's the main thing for me.

Picked up our dogs yesterday afternoon from an overnight at the Pet Hotel and discovered one of them has a significant flea infestation (see photo I uploaded separately)I've picked 4 large fast moving fleas off of her this morning. Poor thing. Last time we kenneled our dogs in October the other one came home with a mild case of fleas (we found evidence of fleas, but no actual living fleas). Was willing to over look the first incident, but it seems like this is a pattern. Our dogs are regularly groomed and treated for fleas and ticks with SimpleGuard from the vet. These incidents, after returning from a stay at Holiday Pet Hotel, are the only times we've EVER had to deal with fleas. read more

Holiday Pet Hotel - Significant flea infestation after overnight at Pet Hotel. - Pet Sitting Near Me - Encinitas, California

I've been coming here for years and my cat just loves it. So sad, I'm moving out of State and will not be able to have such a trustworthy place to go. The staff is excellent and they go above and beyond. Will miss this place. read more

I am that super nervous dog mom who asks a million questions. Julia the manager was sooo patient answering questions. I took my dog Bruce in for a trial daycare and he did great so I booked 4 days of boarding. i know he was excited to go back since he leaped out of the car and pulled me inside. They kept me updated in his eating and potty and even sent me a photo of him playing with his new friends. I'm so happy I found holiday pet hotel and will be sending Bruce on vacation again soon. read more

Holiday Pet Hotel has served us wonderfully since 1998. The staff are unfailingly polite and warm. They take excellent care of our small dog. You can even take your pet kitty or dog for daycare. I highly recommend Holiday Pet Hotel for when you need a reliable, safe, welcoming hotel to take care of your furry family member! read more

We have boarded our pets here since 2004. Holiday Pet Hotel takes good care of the animals and someone stays overnight. My dog seems happy when she is dropped off here and normally has separation anxiety. We have recommended their boarding facility to others. read more

I've been taking my dog Sabre there since she was a puppy 8 years ago. Sabre's reaction anytime we turn onto Union St is priceless as she is so excited to go see the staff and all her play friends there for Doggy Day Care. Even after a 8 month business move to Seattle she knew that road and was almost jumped out the jeep to run to the door. I often have last minute business meetings that require her to stay the night. As a pet hotel they are super flexible and their AC / Heated indoor / outdoor pens are great in in all seasons. I have to give a special Thank You to Holiday Pet Hotel in Encinitas for taking care of Sabre this week after we were displaced due to a condo fire. You really out did yourselves with not only giving me peace of mind knowing Sabre was safe; but for treating her and I like family. And double thanks for the cute pics! I highly recommend everyone to try Holiday Pet Hotel for your Pets playtime or boarding needs. read more

Holiday Pet Hotel - Pet Sitting Near Me - Encinitas, California

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I love this amazing pet hotel and day care! They have cared for my Doberman puppy JuJu for some time now! We were very nervous about leaving her for vacation but they took such good care of her that she now looks forward to day camp at least a couple days a week or more. She love it there! The staff is amazing and loving!! I just can't say enough about them. Want to thank each and everyone of you for caring for our baby girl and will miss you when we move in 2 weeks!! Thank you and Aloha read more

Holiday Pet Hotel - Pet Sitting Near Me - Encinitas, California

If you're looking for a simple animal boarding service that offers a sense of security as you leave behind your furry family members, look elsewhere. This place has really gone down hill over the years, and people should know what they're getting into if they decide to board their animals at this facility. Today marks my third negative experience, and I will NEVER board my dog here again. They probably wouldn't even let me after the hell I've raised--sorry, not sorry. Here's what you can expect: GROUCHY RECEPTION STAFF who seemingly have no idea how day-to-day operations run; when I have asked questions about the care, grooming, pick-up and/or drop off of my dog, I have often been met with, "I don't know." To which I reply, "Then can I speak with someone who does?" And then, there's the... EVEN GROUCHIER MANAGER who will never actually apologize for an inconvenience, rather hit you with the condescending "I'm sorry you feel that way" bit after you've expressed any amount of dissatisfaction or uncertainty with their services. She will keep coming at you with this, and it might make you angry... Consider yourself forewarned. She may also try to explain the importance of work-life balance to you if you ask why no one responded to your calls, voicemails, emails, or attempts to pick up your dog early because your plans changed unexpectedly. I don't care if it's a holiday. SOMEONE is there, right? That's what it says on the answering machine... So, I'd hope so. Perhaps that someone WHO IS BEING PAID TO WORK ON THE HOLIDAY should be trained to answer the phone and help a customer whose plans changed get their dog HOME. In this work-life balance bit, she may also round-about-ly accuse you of not appreciating that people need time off work "just like you do." If taking care of people's animals when they are on vacation bothers a person so much, perhaps they should look into a different career. I certainly don't want them looking after my dog--not with that attitude. Speaking of attitude, I was also told by the manager that she only cares about her employees--which is a great attitude to have, but care also needs to go into customer interactions. Without us customers, there would be no jobs to balance with life. UNCERTAINTY OF ANIMAL TREATMENT: This last time I boarded my dog, I opted to pay for a full bath treatment. I let the receptionist know in advance that my dog DOES NOT respond well to having his nails cut. In fact, MY VET ADVISED not to let anyone else cut his nails. Rather than offering understanding and assurance they wouldn't mess with my dog's toes, the receptionist let me know that the groomers would sedate my dog if necessary to complete grooming. Did I ask you to do that? No, I didn't. And I really hope if you're sedating dogs that you're also asking their owners' PERMISSION first. SKETCHY DIFFERENTIATION BETWEEN RECEPTION STAFF AND KENNEL STAFF: The manager also told me that the staff are trained to use "very specific" language when speaking to customers about the kennel... Red flag, anyone? Their answering machine tells you that someone is always in the back (the kennel) watching over the animals... Yes, the same answering machine I left voicemails on on Memorial Day. Seems like a reach to put information that should be ASSUMED on an answering machine. You know what they say... The dirt is in the details, and too many details could mean it's all a lie. The man I encountered outside, the one who was carrying a drill and eating a banana. The man who clearly owned the only vehicle in the parking lot. The man who said he was the only person there who was responsible for watching over the animals on Memorial Day--yea, that guy. He probably knows the truth, and I don't want to. If you care about your animals and are interested in maintaining your sanity, don't go here. read more

We have boarded our 1 year old puppy at Holiday Pet Hotel a few times. We have had great service & our puppy is happy to go there. she comes home exhausted which is great! read more

We recently boarded our young dog (6 months old) at HPH. I was a little nervous leaving her by herself for the first time, but the confident staff made us and our pup feel at ease. At drop off the on-staff groomer picked up on a skin problem puppy was experiencing, and she was expertly groomed and sweet smelling when we picked her up days later. Her coat has improved ever since their treatment. Our dog really seemed to enjoy her stay here. :) The location is very convenient if you are beach or San Diego bound from OCO and nearby areas. Let Fido have a care free holiday while you do the same. Thanks HPH! read more

Holiday Pet Hotel - The fabulous Holiday Pet Hotel! August 2013 - Pet Sitting Near Me - Encinitas, California

A little hidden gem. I have a young dog that is very anxious. He was very nervous to go to K9 camp and now after 3 months of going he is in love with it and the staff. I love how happy he is when he sees the staff and the end of his day. They will love your pet as you do. K9 camp is very fun for the dogs. read more

My sweet Simon loves going to Holiday Pet Hotel. He would go everyday if he could drive himself haha. Everyone that works there truly loves dogs and are so welcoming each and every time we go. They even post Instagram photos and videos to share their daily pup adventures. Simon is good and tired when I pick him up and falls asleep in the car before we even get home. read more

I recently moved from LA to the North County area and was concerned about finding a daycare/boarding place that I trusted. Because I have a background working with animals and volunteered at my dog's old daycare (and knew/trusted the staff + how it was run) I was especially worried about how the staff at a new daycare would handle my dog. After looking into reviews and seeing that they separate dogs based on size and temperament, as well as some other reassuring information, I decided to drop my little guy off for boarding and returned pleasantly surprised. Not only was it evident that my dog enjoyed his time there, and he had bonded with the staff, but he came back just as (if not more) well-behaved (usually he comes back a total spaz). I highly recommend! read more

I have two kittens that I tried to board here, but at the last minute they refused to take them because they were not vaccinated for rabies yet. I explaned to them that they were too young to vaccinate, but they wouldn't listen. I had to take the kittens on vacation with me and hide them in the rental condo. For the next vacation, I toured the Holiday Pet Hotel and was told that there was no such rule as long as I got a note from the vet stating that they were too young to vaccinate. I told them that I had a male and female kitten that were now 12 weeks old. They said that they would be happy to board them for me. Although the kittens are still younger than the vet recommends, I got them vaccinated for rabies anyway. This time when I tried to board them, they refused to take them because one of them is a male and has not been neutered yet. I explained to them that people neuter cats at 4 to 6 months, not 12 weeks. I have all of their paperwork and that rule against male cats does not appear anywhere. Stay away from these people. They have secret rules that change depending on who you speak to. They could care less how much they screw up your travel plans. read more

We brought our dog to Holiday for years, for boarding, play time and grooming. They always took such amazing care of our girl. Recently, while on our vacation, our girl took a turn for the worse and they went above and beyond by not only taking such kind and loving care of her but also help arrange for transfer to my parents home so that her last days were spent with family. They are so considerate and kind and I will always be thankful for them. read more

I had boarded my dog for a weekend at Holiday Pet Hotel a few months ago. They had combed him for fleas in front of me and found he was clean. The day I picked him up, I noticed he was scratching furiously. After doing a comb at home I found about 20 adult fleas on him - it was disgusting. Being adult fleas, I deduct that they had not been on him prior to the pet hotel. Long story short, my home had a nasty flea infestation that took a huge effort over the course of a month to eradicate. In fact he's never had fleas before. I notified the staff and was told they would do something about it, but they did not follow up and I never heard back from them. I will be taking my dog elsewhere from now on and be sure to notify friends about my experience. read more

Found this place less than 2 miles from where we were staying. I was a bit disappointed we were not allowed inside to check out the facilities. But the front office was bright and clean and the staff was very friendly. So I trust the rest of the place is also clean. My dogs seemed very well taken care of, so I was grateful for their services. This is the first time I boarded my dogs. The only ding I can give it was the pricing. I was quoted one price over the phone. Honestly, their rates were a lot lower than other places I called. When I called to check on my dogs, I also wanted to confirmed the total cost. I was given a higher amount. I asked to justify the difference, then they gave me a new rate....a much-much lower rate than the initial quote. Yippee, right?? When we went to pick up the dogs, the final rate was back at the higher rate. Luckily, it was not that big of a difference because at this point, what are you going to do?? Not pay and not get your dogs back? Vacation was nice, but we were all tired and wanted to get the dogs and head home. So you just pay it and be on your way. read more

Review is for the Doggie Day Care only. Whenever we're in the San Diego area and want to explore without the pups we drop 'em off here for the day. Parking is a bit cramped. The Pet Hotel is set back a bit and the building nearest to the front parking is a private residence. The first time we arrived, I mistakenly disturbed the residents thinking it was part of the facility. Walk back a bit up the driveway and you'll find the main entrance. The staff is friendly, the facility is extra clean and the price is fairly reasonable. Most of all I feel very comfortable leaving my doggies in their care. Having confidence that one's pet will be cared for properly is the most important aspect of doggy day care and Holiday Pet Hotel definitely has that aspect covered. read more

This is by far the best place to board your four-legged family member. I hate leaving my dog when I go out of town. Luckily, the feeling isn't mutual. She gets so excited when we pull up to this place. I can hardly say good-bye to her when we get there. She knows good times are ahead. The people who work there are extremely friendly and do an amazing job at taking care of the animals. Facilities for dogs: For bigger dogs, they have an indoor and outdoor set up for each dog. They have an indoor area that is climate controlled and shaded, but also have an outdoor dog run that is quite large. Each dog has this set-up so they can play or relax. At night all dogs are pulled inside and sleep in regular kennels. You can bring your own food to feed them or they can eat their stuff. If you bring your own, it just has to be pre-measured and packaged. No extra charge for doing this. Facilities for cats: I boarded my cats here once when my condo was fumigated for termites. They hate going anywhere, but the facilities are great for cats. Because they had to be there for 4 days, I upgraded them to a suite so it would feel more like home. The suites have several windows and are nicely decorated to not feel like a kennel. They also have regular kennels available that can be linked together if you have more than one cat in your family. You can also bring your own food. Activities: This place does an amazing time of keeping the animals active. They know that they can't replace an owner, so they goal is for the animals to have as much fun as possible so they forget that you're not there. For bigger dogs, they have group and individual playtimes. My dog loves the group play and gets it twice a day. They also have the option to be fed a kosher hot dog each day for $1. They also have Sunday Brunch with scrambled eggs and other good dog stuff mixed in. There so much more to this place, I can't even fit it in. Check out their website or give them a call. www.holidaypethotel.com read more

They're nice people...and our dog likes it here... But, really, for as expensive as it is...I really should hope so. Tip: make certain that you retrieve your pet before 10AM or they charge for a full additional day. read more

We toured the Encinitas facility and noticed that all the dog runs were cleaned and well taken care of. At the time of drop off, I had to show most recent vaccinations. We dropped off our two little chihuahuas for four days, when we returned our dogs were happy and excited to see us. The staff was friendly, the prices are reasonable and the place was clean. I would return again. read more

We love animals and especially our American Staffordshire "Brooklyn." To our delight, we discovered the owner Susan and her staff love her also! We travel frequently and needed a safe a secure place to leave our precious Brooklyn. We were welcomed initially by Britney and received a quick tour of the facility. In preparation for a couple individual week long stays, it was suggested that Brooklyn try it out a few times. She enjoyed doggy day camp once as well as an overnight stay prior to our boarding her for a week. Brooklyn returned home happy and clean. Brooklyn loves Britney and our experience is always wonderful with her, as well. Details are everything to me and the staff is accommodating and receptive to my "compliant personality." I called every single day while away and the staff was friendly and answered each of my questions. As pet parents, my fiancé and I are extremely protective of our dog. It is extremely difficult to leave her and we often plan vacations that are pet-friendly/accommodate dogs, etc. For those times we cannot travel with her, we are confident that Susan and her staff care as much as we do. Many thanks to the wonderful staff at Holiday Pet Hotel. Brooklyn will definitely return. read more

I agree with Fabi E...way too expensive.... Maybe they should do a customer loyalty scheme so its less painful to board my doggy here. I always get the extra playtimes etc otherwise my poor boy that usually gets 3 walks a day would have to stay in a kennel 24 hours a day. Hes only 16lbs but cost $480 for a 11 day stay. Ouch! But obviously it is totally worth it. I like this place a lot, only wish some play time was included in the price. I want to make it four stars but I really can't because I am happy with their service. read more

My cat Buki stayed for 7 days and I have never had a vacay where I wasn't worried about my cats welfare. She was well taken care of and I highly recommend them. read more

Holiday Pet Hotel - Pet Sitting Near Me - Encinitas, California

I have 2 ( klee-Kai ) mini -husky 's . I boarded Harm& Kami for 3 month. I had a family energency in Europe . Not only did I recieve photos on valentines & easter iI recieved an e-mail because the vet hsd to care for one of the pups. I came home end of April to find my boys Happy, Healthy ,and so Well Behaved and sweet smelling I was so grateful to the staff there. The pups as mini huskies shed a lot and they were grommed so beautifully. I boarded them befor several times in 12013 and was also pleased. Then the wildfire broke out last week . I had to evacuate & I called .they took the boys right away and when I picked them up they gave me a huge discount . Not only can I leave Harm& Kami knowing the Care & Love they recieve is from all the Staff. I will recommend this Facility without any reservation . I board harm& Kami knowing they will be Safe and Happy. read more

I had a great experience with Holiday Pet Hotel, I boarded my dog because I had to go on vacation for fifteen days. They were very helpful on providing all kinds of information regarding prices, different options you can choose for the boarding. They were attentive and they also asked about special needs my love could have had. When I came back home my dog was as happy as always, best conditions ever! The people that were there were very nice and friendly and every time I called during the fifteen days to check on him they promptly answered my calls and answered my questions. I recommend this pet hotel!! read more

First time leaving my dogs for a week on vacation. They had the best prices in the area and the staff was really friendly and put me at ease over my mommy worries. I had called a couple times to check in and was always greeted warmly and assured they were doing great, no worries. The dogs are outdoors for some of the day, which was what we preferred over other places that board inside only. They were well groomed and happy when I arrived. So pleased with the experience here. Now we know we can trust someplace with my dogs while away and not pay more than we have too. Thank you so much for taking such good care of my boy poms. Definitely be back next get away! read more

I absolutely love this place! I would hands down recommend it, it's as if my family is watching my dog. The staff is so genuine and they truly love animals. They are all so kind hearted, the management team along with the long term employees are absolutely amazing. Everyone I've met in general is so sweet. I'm really happy I found Holiday pet hotel! All there services are exceptionally amazing. My piglet is obsessed with day camp! They get to spend so much time playing and it makes them so happy! It's not easy to find a pet hotel that truly cares but this one is so incomparable! Love you guys and thank you for all that you do! read more

I don't know if anyone has seen the room were dogs sleep and play. It looks like a prison for dogs. Dogs are miserable and confused. You have to pay extra for play time. What a joke. If you care for your dog take them somewhere alse. read more

Michelle is one of the most amazing humans I have met in a long time! She is so loving and kind to my dogs. I have 2 Chihuahuas and they are timid. One is rescued from the pound and due to previous trauma, he is very selectivly friendly. He was warm and friendly to Michelle immediately, which put my mind at ease, as he is a great judge of character. I took my dogs in at the last minute after a pet siter canceled on me and though I had no reservation, I was welcomed and warmly accomodated. I was short on sleep and in a hurry to catch a plane, stressed to the max, and Michelle had comforting words of kindness that made me feel completely better. She goes above and beyond the call of duty for the animals as well as the customers. You can tell she truly cares. The other employees have been great and very loving as well, including Karina sending me pictures of the dogs playing and having fun while I was away. These guys are very professional and exactly who we were looking for to trust with the care of our beloved companions. Turns out the cancellation by my pet sitter was a blessing! Thank you so much Michelle, Karina, and all of the staff at Holiday Pet Hotel! As for the some of the rather silly reviews below about vaccinations and fleas, come on people, REALLY? There are rules and regulations regarding vaccinations, but ALL pet boarders have them. It is not unreasonable to expect a customer to have a copy of current vaccine records with them at the time of drop off. A quick phone call BEFORE drop off will let you know exactly what you need to bring with you. In regard to fleas, well anytime you have a large congregation of animals in one place, it is possible to encounter an escape flea or two on occasion, but I can only assume from my experience here that this is rare. My dogs have always come back clean and well groomed from Holiday Pet Hotel. Furthermore they have bonded with Michelle as well as the other employees. I would not take them anywhere else. P.S. To the owner of Holiday Pet Hotel: If I were you, I would definitely give Michelle a raise. It is important for you to know that you have my repeat business because of her. Probably many other customers as well. If she went to work elsewhere, my business would follow her. Please make sure you value her so well, that she doesn't want to go anywhere else! Thank you! read more

This is a great opportunity to register a complaint to the Holiday Pet Hotel. When we bring our dogs for day care or boarding, they appear more excited about being there than coming home. In fact when I pick them up I have to drag my dogs by the leash to get them into the car. The handlers at the Pet Hotel know both my dogs by name, their likes and dislikes and when they first come out to get my dogs there is absolute chaos because of my dogs' excitement at seeing the handlers. I want my dogs back... :-/ read more

I called around to compare prices between Petsmart, Holiday Pet Hotel and the animal keeper and holiday pet hotel was the cheapest between the three. I called in today to have my pet boarded and they said I needed an updated vaccine shot for my dog. I told them that my vet has the current up to date information and I don't keep that stuff on hand. The lady on the phone said I have to drive down to my vet and pick up a copy and bring it to them. I told her everything is computerized and why should I waste paper which they can just make a phone call and confirm everything is good to go. I called into Petsmart and the lady had no problem calling in for me to confirm all my information. Holiday Pet Hotel maybe the cheapest but not the friendliest or willing to help their customers. read more

Holiday Pet Hotel has been our go-to place for the past couple of years for our very shy kitty. Emails I've sent to ask how our pet was doing were answered promptly. Karina and Michelle are the two ladies with whom I usually interact. They remember us and our kitty's behaviors and personality. I think that's extraordinary, considering their many customers. Service has been great -- it is no wonder our veterinarian recommended them. Unfortunately, our kitty is now too elderly to be away from home, but when/if we get another pet, I know I can depend on Holiday Pet Hotel to look after our furry creatures. Thank you, Karina, Michelle and Susan for years of good care! read more