We've been coming here for just shy of five years and never had a bad experience. Imani is our…read moregirl! She's efficient and gentle and super communicative and considerate. I have a Shih Tzu and I am very picky about where I take him because I've had bad experiences in the past where they get too close to his bulging eyes. Imani has never even come close to nicking him. The whole staff treats us like family and we love, bringing our boy there.

The facilities were dirty and my dog got fleas after being here. For the price? Pass.read more

Very friendly and knowledgeable staff. We have been coming for years and always have a great…read moreexperience.

This place is horrible. They always made me feel like I wasn't caring for my dog enough. My last…read moretime here, they sedated my dog and didn't tell me before or after. My dog came how and could barely walk straight.

Very easy to communicate with…read more This was my first trying run this place on October 3rd. I was hesitant because my fluffy cat hadn't been to a groomer in years ( they closed) and my short hair kitty had never been to a groomer at all. I let the groomer know this and let them know that the short hair kitty doesn't like his hands being touched, so I wasn't sure if he would get his nails trimmed. Not sure if I needed to be there or not in case a blood bath would happen They reassured me that Angel is great with cats and that he would be fine. I got there about 7:50am and Angel let me go in early with the furkids. The place was nice and clean and no vibes! I dropped them off and Angel told me it would take about 3 hrs and he'll call me when they were done. I waited out front in the car with my Mom. When they were ready, they called and I went inside to pick them up. They looked fantastic and smelled so good. They were calm, no look of discomfort or panic, so hopefully things went well. Even after a week of being home, they still smelled great and the short haired baby smelled good a week after that. They also both had matching bandanas which was adorable! We'll go to this place again and hope they make a closer location.

The team at Happy Tails salon is wonderful and accommodating…read more A few time when we brought our small maltipoo dog they took great care of him, they don't crate after or before the services. The grooming is always done on time or even earlier. Prices are very reasonable. I definitely recommend them for grooming services.

To start the check-in process with Michaela (sp) was flawless. We had an in-depth discussion of…read morewhat the full bath treatment/haircut was going to be, and the final quote was given to me after I had a consult with the groomer. RiO was in Amanda's professional care today, and provided an exceptional experience and grooming service for my best friend's 4th birthday treat! Complimented with a HaPpY B-DaY bandana! The management made it right by providing a previous credit given for my satisfaction, and it was applied to my bill. Paw Commons is #1!!! Sent with thanks for taking care of Rio and providing a great 'spa treatment'! Amanda, BTW, he smells amazing!

NEW UPDATE PER KARLY'S REPLY:…read more To clarify a few things: the meet and greet fee was not communicated to me at booking, and the fact that it was waived due to "confusion at pickup" speaks for itself. Transparency means the total cost is clear upfront, not discovered at checkout. Regarding outreach, one person called and one person emailed. The email from Karly was not an attempt to resolve the situation but rather an argument defending your pricing practices. That is not the same as making things right. No actual remedy was ever offered. Asking what would make it right without putting anything on the table is not a resolution. A gesture like a partial or full refund or a complimentary future stay would have gone a long way. Most concerning was the bath being performed after I explicitly declined it. That is not a communication issue, that is a matter of respecting a customer's wishes regarding their pet. I see from other reviews that pricing surprises are a recurring concern. I hope this feedback is taken seriously rather than attributed to customers not reading thoroughly enough. I also want to note that reading through their response, the pattern is clear: every concern I raised was met with an explanation of why I was wrong or hadn't read carefully enough. That is not accountability. The only thing they genuinely owned was the bath, and even that was buried at the end after multiple paragraphs defending themselves. A business that truly takes responsibility doesn't spend most of its response telling the customer they should have known better. -------------------------- I want to share my experience so other pet owners know what to expect before booking. When I called to make a Memorial Weekend reservation for my puppy, I was given a total price and told the first night would be free. At no point was I informed about a mandatory daily insurance fee ($5-$6/day). I only discovered it while signing paperwork at drop-off. When I called to raise this concern, Michael told me it is not their job to disclose additional charges over the phone - that it is meant to be mentioned at drop-off. So by their own admission, they intentionally withhold fee information until you are already there signing paperwork with your dog in tow. When I followed up via email, Karly shifted the explanation, saying the fee is listed on their website under "add-ons", a label that implies optional, not mandatory. At pickup, they also attempted to charge an undisclosed meet-and-greet fee. They waived it, but it was yet another surprise charge. Most frustratingly, I explicitly declined a bath since my puppy had just been groomed. They bathed her anyway, and I had to take her home wet. California's SB 478 Honest Pricing Law exists for exactly this reason. Required fees must be disclosed upfront, not revealed at drop-off when you are least likely to walk away. The facility seemed fine, but the pattern of hidden fees, contradictory explanations, and disregarded instructions means I will not be returning. To Paw Commons management: before attempting to negate this review, please know I have email receipts documenting everything stated here. A good business responds to legitimate feedback with accountability and an apology, not by attacking the reviewer. UPDATE: After posting my review, I was contacted by Ben (manager/owner). He did apologize, which I appreciated, but the call was otherwise unproductive -- no real remedy was offered, just justifications for how they run their business. He defended burying mandatory fees under the "Add Ons" section by saying they "assume" customers read through the entire site, and that having two insurance coverage options makes it too complicated to list fees upfront. That's not a valid excuse. There are plenty of ways to present two options clearly while still showing customers what they'll actually owe per night. Additionally, a meet and greet fee was charged that is nowhere on their website and was never mentioned at check-in. Surprise fees should not be how customers find out what they owe. An apology without a willingness to fix these issues doesn't change my experience.

Enrique did an outstanding job grooming my dog, Bubba! From start to finish, he was professional,…read morepatient, and clearly cared about making sure Bubba was comfortable throughout the process. Bubba came home looking amazing--clean, perfectly groomed, smelled great and happier than ever. What impressed me most was Enrique's attention to detail and the genuine care he showed for Bubba especially because Bubba was nervous! It's obvious that he loves what he does and takes pride in his work. Bubba can be a crybaby at times, but Enrique handled him with kindness and expertise. I highly recommend Enrique to anyone looking for a talented and trustworthy groomer. Thank you for taking such great care of Bubba--we will definitely be back!

Paw Purrfection is the gold standard of grooming. TJ'S…read moreGrooming for all your mobile needs! Best quality lowest prices guaranteed. Hi Chris!

They ensure a safe environment for all the pups! We have 2 different personality dogs with…read moredifferent needs- the staff has provided a loving environment and met each of them with where they are at (a recent rescue and an old lady with opinions)!

My review is for the cat hotel specifically. The main employee at the cattery, David, is a great…read morecaretaker. You can tell he is genuinely passionate about cats. My cat stayed for 3 nights and I got two detailed text updates and photos while he was there. Pick up and drop off was smooth. Prices are very reasonable. When we got home my cat seemed happy and like his usual self. He will be staying at Alcala again!

We're from out of town and badly needed to give our pup a bath…read more Used the self grooming station and it was very clean/neat with a very large and roomy tub that had stairs for dogs to easily get up and inside. Aprons, towels, brushes and shampoo/conditioner were all available. The water pressure was great, nice and warm and also had a great high power blow dryer. If I lived locally, I'd definitely be back here often. Very fairly price at $22 and didn't feel rushed at all.

Super friendly and helpful staff. I needed to buy a new dog and had several preferences. The person…read morewho helped me did a great job helping me choose. Surprised at the reasonable price is too.

Dirty Dogs' self-wash is an absolute lifesaver! Washing my golden retriever in my apartment is…read moreback-breaking and takes forever with our low water pressure, so Dirty Dogs truly feels heaven-sent. The setup makes everything so much easier and faster, and way less messy. After reading other reviews, I started bringing extra towels, brushes, and my own shampoo since my pup has such a thick coat, and that's worked out perfectly. One time I went by myself, and the staff kindly helped me lift my dog into the bath, which I really appreciated. They're always friendly and willing to help. I also love that they have demo products you can try, and they smell amazing! Overall, such a convenient, thoughtful setup that makes bath time so much less stressful. Highly recommend for anyone with a big, fluffy dog!

The Good: great people, great grooming and baths and "CAGE FREE"…read more. The Bad: April 1st they began charging $25 per dog for a "cageless service fee". The problem is they don't have any cages in the grooming area. And if you bring 2 dogs in together then it $50 before you do anything!! You don't have a choice to do cageless or caged. One of the great things about Dirty Dogs is that it is cage free. So find another way to increase prices more legitimately, and until then I will have to think twice about coming in again or as often. A friend of mine said that he cut back on the amount that he tips to make up for this charge. That's not fair to the groomers. But it's his way of letting you know that he doesn't approve of this frivolous fee either.