My mother lived at Allara Assisted Living. They failed to follow her legally documented DNR. Staff…read moreinitiated life-saving measures without verifying her status, despite her DNR being on file in her binder and the office being only five doors away. They did not check her records or ask the office to confirm before acting. I filed a formal complaint with the Department of Social Services, and it was found to be substantiated of both a Type A and Type B violation. This is public record and available on the DSS website. Additionally, neither my brother nor I were notified when my mother passed away. I learned of her death two hours later when a Sheriff answered her phone when I called, which was devastating. If you are considering Allara for a loved one who has a DNR, please ask detailed questions, confirm procedures, and make a clear plan to ensure their wishes are honored. https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/361881134

Moving a loved one into an assisted living facility can be emotional and overwhelming, but our…read moreexperience could not have been more positive. From the moment we arrived, the staff went above and beyond to make my grandfather feel welcome and at home. They quite literally rolled out the red carpet for him such a thoughtful and touching gesture that made him feel like a VIP from day one! A special thank you to Brenda, who was nothing short of amazing throughout the entire process. Her warmth, patience, and genuine care made all the difference. She took the time to get to know my grandfather, answered all of our questions, and made sure every detail was handled with kindness and professionalism. Thanks to her, what could've been a stressful transition turned into a beautiful experience. We are so thankful to have found a place where my grandfather feels comfortable, respected and truly cared for. This facility gave our family peace of mind knowing he's in such good hands.

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

This property is absolute STUNNING! The staff, amenities and activities are exceptional. Deborah…read moreand Suzette were professional, friendly and knowledgeable. Overall a great senior community in the Rancho Cucamonga area.

My mom moved here last month and it is a Godsend. Everyone has been so friendly and welcoming to…read moreher, and she has gone to several of the activities. She is making friends and is as active as she wants to be. She loves the food there. The rent is so affordable, especially given the meals. I would recommend this senior apartment to anyone without reservation.

This place is great for 55+. It's a small community and feels like a big family. The staff is…read morestellar and cares about the residents and each other. The property is well taken care of and they have a brand new work out room and back garden. Close to stores and shopping and the mall. They have a dining room where they cook amazing breakfasts and lunches. You get food access included in your rent! Upland is pretty and small town feeling. Definitely would recommend for someone who wants to live in a quiet community with lots of things to do and good people.

Choosing a memory care facility that provides the same love and attention you wish you could offer…read moreyour loved ones is incredibly challenging. After exploring several options in the Rancho Cucamonga area, we found the perfect fit for our sister Katherine at Cadence Senior Living. The team of experienced staff, including Ann, Cheryl, Natalie, Leyla, Kayla, and many others, exceeded our expectations. Their expertise in caring for dementia patients is remarkable. Katherine faced several challenges due to her dementia, but the staff handled each situation with exceptional patience every step of the way. They are genuinely caring, patient, and loving toward her. The environment is crucial for dementia patients, and I believed it would be especially important for Katherine. Cadence Senior Living is beautiful, featuring bright, airy hallways adorned with colorful paintings and a lovely outdoor patio for memory care patients. There is plenty of music for Katherine to enjoy, along with numerous activities for the residents to participate in. Ann Berry-Gallegos

The only reason for the 1 star, is to acknowledge the handful of caregivers that treated my mother…read morewith care and kindness. My mother was at Cadence for just over a year. The care, food and cleanliness would vacillate dramatically from week to week. The "med techs" handed out the medication, but were not capable of handling anything more serious. Upon responding to my mother's complaint that she could not catch her breath, the "med tech" said her room was too warm and opened a window. The next morning I took her to the ER and she was admitted to the hospital for a week. Her room (as well as several others) had frequent ant infestations. If the ants showed up after maintenance went home for the evening, you were on your own to buy spray and eradicate them. It was also quite unfortunate that the dead ants were never cleaned up after being sprayed, even though the rooms were "cleaned weekly". It was like having a dead ant boneyard throughout the apartment. The actions were always "reactive" and never "proactive". When she moved in, we did not test the stove to confirm it would work and when I went to cook her dinner, we discovered that the stove was not connected. Money was wasted on the food that was purchased and it was too late for her to get anything from the kitchen. It took several days to get the stove connected. Her thermostat did not work for the last month she stayed there (as well as several other residents) and was still not fixed well over a month after she left. She moved out in the middle of November, 2025 and we are still waiting for a $2000+ refund. I cannot reach anyone at the corporate office. When I reach out to the person who handles to finances at Cadence, I am unable to get contact information for anyone at the Cogir USA corporate office. Save your money and frustration and look elsewhere. We could not afford to move her out sooner or we most certainly would have.

The staff has been overwhelmingly amazing. They have been so patient with my mom. I love how they…read moreplan a lot of different activities for the residents and family members

We finally found a home for Dad, and it wasn't easy. Sunlit has been a blessing to Dad and our…read morefamily. When we first toured, we met Tirso, whose exceptional customer service and caring approach made us feel very comfortable. His honesty and transparency about the community, the services, and the straightforward pricing convinced us to choose Sunlit. During the first couple of weeks, Dad had some adjustments and settling-in issues. The staff called us to share their concerns but assured us they were there to support Dad and help him settle in successfully. Our father has been at Sunlit for a few months now. We are very pleased with the care Dad receives and the quality of his stay at Sunlit. He tells us he likes the staff, enjoys the food, and lives very comfortably. When we pick him up on weekends, he is happy, clean, and ready to go, and we appreciate the staff's flexibility in preparing him for our outings. The team at Sunlit is amazing, and we wanted to express our gratitude for their dedication. The upkeep of the community, the management, and all the team are greatly appreciated. It takes a village to run a community like this, and everyone on the team makes a difference. Thank you so much, Sunlit team.

Our family was so grateful that we found this placement for our sweet mom. All of the staff…read moremembers were so kind and loving. My mom felt well-cared for and valued. She loved all of the meals as well! The home is very clean and in a beautiful, quiet neighborhood. I highly recommend Villa Living for your family member.

My father in law was a resident at Villa Living for the last few months of his life, and we could…read morenot be more grateful for the care he received. The owner and operator are wonderful people and easy to work with. All of the care givers are kind and caring. The house is always clean and beautifully maintained. The food they serve is fantastic. They were very accommodating to our large family coming in and out to visit. I would absolutely recommend Villa Living to anyone looking for a place for their loved one.

My mom has been at Lotus Villa Memory Care unit for about seven months. I have nothing but high…read moreregard and praise for the caregivers there. Becky, an administrator, saw that my mom was not doing well, called me that night and helped me put her on hospice care, which has helped her so much. The staff has been supportive and treat my mom with care since she is so frail. I'm there a few times a week and am able to observe the caregivers and cleaning staff. I know some staff by name and they always greet me with a smile and keep me updated on my mom's condition. They treat all the residents with care, even though they are sometimes verbally abused by the residents, yet they keep smiling and treat them kindly, which I'm sure is difficult at times. Her clothes are cleaned and put away on a weekly basis as well as her room which is cleaned frequently. I'm glad I chose Lotus Villa for my mom's long term care.

A lot can improve from this place .The quality of care definitely is one of them !!! My dad was…read morethere almost 3 years and recently had a bad fall due to neglect. He wheeled himself outside into the bushes fractured 4 ribs . It's a memory care the front door should be locked at all times but I never was . As far as the cleanliness this place was always filthy from the minute you walk in you can smell the old chemicals being used . This place didn't start off this way when administer Barbra was there. She ran this place with care and dignity to the patients!!! All that was gone the minute she left !!! My dad is blind and I asked numerous of times if he can be fed I was told that there wasn't enough staff . The patients are always wondering around bored , the living room has no tv for them to watch. Non of the me techs are licensed they only receive med passing training. The caregiver are nice but some are extremely rude . Administration does not communicate anything and the admin was always different no one was there long term DONOT put your family members there !!! The patients are very neglected

Looks nothing like brochure. The rooms a dirty including the walls and the furniture looks like…read moresecond hand furniture. It looks like a flop or drug house inside. Do not let ANY LOVED ONES stay here. They don't keep track of the people who reside here. You also barely see any workers out on the floor.

My mother-in-law was there for almost seven years. The…read morestaff, treated her with respect. She was very well cared for. These are nice people and they care. Lauretta lived to be 99.5 years old. and without the staff at Montclair, it would never had happened. Amen