This was my first time and I took it on recommendation. I was unable to complete my documents on…read moreline but it didn't take long to get it completed at the visit. Everyone was friendly and helpful. The doctor was really nice and provided education as needed. I had a very pleasant experience with everyone from front desk to the doctor, the technicians and check out.

Worst experience ever as a new patient. Appointment time was 1010am I was left in the waiting room…read morefor 45 minutes then I was taken back. Had a technician do a few things with me left in the room again and then they came in at 11:20 sit out in the waiting room for another 15 minutes. I ended up walking out and then when I called to speak to the of Veronica, it was one excuse after the other. No communication between the front and back, which is terrible customer service. DO NOT GO!!

Dr. Lowry cares about her patients. I lost vision in my right eye about 8-9 years ago. My wife & I…read morestarted going to her. She has done everything to help me so we can protect my left eye. My wife also likes her very much and is also a patient.

In my opinion, Dr. Lowry is excellent. I had seen her for many years. She is very thorough,…read moreknowledgeable and compassionate. She most certainly cares for her patients. My sister saw her as well. When she got something in her eye that was very painful, she called Dr. Lowry on a Sunday and the doctor met my sister at her office and took care of her. Dr. Lowry was not at home at the time and came in with her family! The only reason we do not see her anymore is that she does not take medicare. But she referred us to another excellent doctor.

I had first seen Dr Carlos Pessoa OD at the San Antonio Eye Center in Alamo Heights. He was really…read moreoutstanding when I first saw him back in August 2025, considering that I already had really bad luck when I previously went to Dr Arthur Medina OD earlier last summer. Dr Pessoa seemed really enthusiastic and very on top of explaining the changes in my vision. So when he suggested following up with him for a medical eye exam, and I had specified to him that I really wanted to be considered for medically necessary contacts, I made an appointment with him for early Sept 2025. However, it wasn't until I saw him that Sept at this 14807 San Pedro Avenue location that I found out I wouldn't be considered for medically necessary at all. He only told me during my Sept appointment that the only doctor who could see me for medically necessary purposes would be Dr Erdmanczyk. I have to admit that I wasn't too happy about this because, if I had known that only certain doctors would be able to evaluate me for medically necessary purposes, I could have waited to do my medical eye exam later. It realiy would have been nice and much more forthcoming if I had been told this upfront back in August 2025 at the Alamo Heights location. For that reason, I am only giving 3 stars. I really think Dr Pessoa could have done a little better in properly informing me. I also noticed that he also wasn't as enthusiastic about examining me during my follow-up appointment with him in Sept 2025. And for those very reasons, I really could have waited to do my medical exam appointment later in the year with Dr Erdmanczyk if I had been properly informed before coming to this location that he was the only doctor who could see patients for medically necessary purposes. Especially because I went out of my area of Alamo Heights to this San Antonio Eye Center location for my medical eye exam.

We have been coming to this San Antonio Eye Center for the past six years always seeing the same…read moreoptometrist doctor Erdmanczyk. Very pleased with the quality of care from the doctor as he is very open to accommodate the needs and preferences of the patient. The office experience is also very pleasurable as they move quickly to accommodate the appointments. On our last visit, which was a follow up to the original our wait time was very short. I would recommend San Antonio Eye Center to anyone who needs an optometrist or ophthalmologist.

Had my annual visit with Dr Held today and as always the staff was amazing and thorough! Felt very…read moresafe with all protocols followed and super clean offices. Dr Held explained completely what the status of my eyes are this year. As a cancer survivor she has navigated the effects my eyes have had through treatment and kept my vision and eye health wonderful! I would not trust anyone else with my eye health and she is so well respected that my other doctors are pleased she is taking care of my eyes. Latest in equipment and technology along with a wealth of experience gives her and myself complete information so that treatment is accurate and personalized. Dr Held does not take insurance but my payment is never a surprise as she has all prices listed for services and it is only a few dollars more than my copay would be. My eye health is worth paying for the best! Highly recommend!!!

Getting an appointment was problematic but I was thrilled with the eventual result. Dr. Holck was…read morevery nice and the ptosis operation to correct my drooping lid was very fast and the results were exceptional. Expect some itching and bruising but in three weeks I looked great.

Upon check in, they had me sign a form authorizing a tear duct test. This was not done and I will…read morebe watching my insurance to see if they will change for it, because my experience tells me these people are mostly interested in money. Waited for half an hour and they marked me "Late due to insurance". Saw the doctor for not more than 5 minutes, where he said the surgery was medically necessary. Then sent to see a "surgical coordinator" who said that the surgery was medically necessary, but refused to work with insurance to get coverage, and presented me with an estimate that would be due before surgery. If it is medically necessary, why won't they work with insurance to get it covered. She refused to work with insurance. Just wanted money. If that's how they handle things, they won't be helping me be able to see. There's a lot of surgeons out there, and I will find someone who cares about my vision. Beware these people, and be ready to be treated like meat with eyes!

This company is only concerned with money, and not the patient' care…read more I initially went in to the Stone Oak location to see Dr. Bustamante about a scratch on the eye I had gotten. He sent me home with eye drops for 10 days. When I returned he told me I needed a contact lens membrane in the eye that was scratched so that would it regenerate the part of my eye that was scratched. After my visit, Dr. Bustamante left a voicemail saying "his trustworthy scribe" told him that I needed the contact lens in my other eye that was NOT SCRATCHED because my scratched eye would have better vision than my non-scratched one after the contact lens. It seemed strange to me, but I am not an eye doctor, so I did as he instructed. After all of this, my eye did not improve so I went for a second opinion. They told me the membrane lens was non beneficial because a scratch in my cornea would have healed itself before I even got the membrane because he made me wait 10 days for drops. After all of this, I received ANOTHER bill in the mail after I had paid in office. I called to complain, they said they would review the bill. They took it off my statement and then a month later, I again got another bill from them. And they said it was the customers responsibility.

I don't care for this location. -It's not the most clean…read more -The assistants who do the preliminary checks are often rude, though Dr. Cohen's personal assistant is great. Office staff is also friendly. -The process is disorganized. If someone is having their vision checked, dilate their eyes *before* they see the doctor. I asked for this at my kiddo's appointment and was told to wait. Then they ended up needing it done, which caused the total appointment time to take 2.5 hours! Why do things run so slowly? Dr. Cohen is efficient and rarely spends more than 10 minutes with a patient, so why is the wait *always* at least 45 minutes past the scheduled time? We like Dr. Cohen, but are considering switching to somewhere else because of the way things are run here.

Dr Triana is great she takes care of you and takes her time with you during the visit. Everyone in…read morethe office is friendly. I went for my regular check up and I was very happy with the service. Place is clean and very organized.

I went to San Antonio Eye for an eye exam needing a new contact prescription. When the tech came…read morein to start tests, I told her I needed a contact prescription. She said "We don't usually do contact prescriptions, but I think they'll be able to help you." After 2 hours of dilating my eyes and all the tests, Dr. Triana said she didn't write contact prescriptions, but could write a prescription for glasses for an additional $50. I left very frustrated and now have to find an optometrist to get my contact prescription. I feel like it was bait & switch and they need to be clearer about what they offer.

The eye technician that was helping me seemed like she was upset that she was helping me she looked…read moreflustered, then she went out to talk to the Dr then she came back and told me she needed to dilate my eye I informed her that I did not bring someone to drive me home ( they need to inform the patient to bring a driver in case that happens so that but the lady even madder also I need to come back another day with a drive an inconvenient for me!

The atmosphere is professional, there is no rush, staff in each department attentive and addresses…read moreyour concerns. All deserve 5 stars. I had Cataracts removed there 4 years ago by Dr Pittard and the experience was that the Drs are thorough and give their patients excellent care. Recently I was there for an eye exam and the prescription for my glasses is the same as just after the surgery 4 yrs ago, which was great to hear. I also the had an arm broken off my glasses and they have personnel that fixed them. Excellent service, thanks to all.

Stopped in to get my kiddo new glasses and had the best experience. Eddie was amazing at assisting…read morein every step of the way and made the experience enjoyable! Highly recommend this location and know where I'll be shopping for her glasses from now on! Thanks Eddie and team!

There doctors act entitled and degrade their patients. Furthermore, when you tell them any…read moreproblems with your eyes, the only response they give to you is that 'you need to wear your glasses more'. And many times, they brush around the question only giving you this final verdict on the 5 time you ask. I had Dr. Luis Marquez and he was not only disrespectful, he was overall rude and unhelpful. I would not recommend this facility to anyone else, and I especially would not recommend this doctor to anyone else.