Danielle at BTG in Peabody was amazing. I walked into the store with a friend recently after having…read morebeen to this location just about a year prior to the date. She immediately recognized us and said "I remember you from last year" I had spent a long time there previous appointment trying to decide what I wanted. Unable to make a decision, it ended up on the back burner. FF one year later and She and Jamil couldn't have been more helpful with my order once I was ready. Yuri who came to measure my two BR windows was great. My order is in and I will update the review once they are in and installed. So far excellent with professionalism and communication!!

The sales person, Anne, came to my house and was helpful with choosing fabric. I knew I wanted 3…read moreRoman shades and one curtain for a slider door and knew that custom would be the only way to have all the fabric be the same. The room is open style, living room and kitchen area so the continuity was important. The swatches are small so I drove to the Peabody store to view the large sample and then knew I made the right choice. They were ready just before Christmas and I choose an install date early January. No issues with getting an install date I paid for the professional install. They installed the Romans shades and slider curtain in about 30 minutes and left. The curtain was wrinkled but I used my steamer and it looked a bit better but the liner (blackout) was extremely wrinkled and those would not budge. I honestly don't know why there was a blackout liner since this door faces the north and my back yard, but it was on the quote which they pointed out I signed. I knew the roman shades had a thin cotton liner, thought the same for the curtains but no, a very heavy kind of plastic/rubber like material was on the back of these curtains. I wrote to Anne, the consultant and she asked if the installers steamed them...I said no. She promptly sent out someone who tried but couldn't remove them either. They tied them to train them, left those for a few weeks , removed and still they will not fold together when closed. I pulled the one that will not fold nice to the dry cleaners to see if they could steam them, but Anne said to get it back and they would try again to steam them. Again the same gentleman steamed, said these wrinkles will not budge and the curtain just folds to the side all floppy and not nicely folded...like you want from custom. Mitch, the Customer Experience Manager tried to help but said there is nothing more they can do. He did offer me a coupon if I wanted to buy more, no thank you. I will say they communicate well, the fabric and the Roman shades are nice...but the slider door curtain I wish I just bought from Target. If you want something like blackout, make sure you see and feel this product before you sign the quote, it really doesn't need to be there for a typical slider door.

Paul Conti was very thorough and responsive. As he visited our house to show us products and…read moremeasure, he made several excellent recommendations. He came today (despite very bad weather) to install them. We love our new shades. Everything was very professionally installed, and he removed all the packaging neatly. We highly recommend Paul Conti and ABC Shades and Blinds. Good value for the money. We have the right shades on a large sliding door, windows which needed privacy with top down /bottom up option, and light filtering. We started out thinking we wanted electric but as we reviewed our needs with Paul, ended up deciding against it. Also it was only about a 3 week turnaround from when Paul came to the house to measure, to installation. Great job

Unlike some other firms who did not return my calls or follow up on scheduling a visit, this person…read morewas responsive and got the job done efficiently and without my having to play phone tag. I would go back to him for future work.

Excellent customer service, Rich is great informing us the progress of the installation! the blinds…read morelook amazing! great quality and highly recommended

I put in a request for a quote on the website and got a prompt response and had an appointment set…read moreup for the next day. Rich arrived on time with many samples to choose from. He measured the windows and told me he'd provide me with a quote the following day. I got the promised quote (very reasonable) the next day and decided to proceed with the project. The shades arrived within the time frame Rich gave me and when he had them, he called to schedule the installation. Rich and his coworker again arrived at the promised time and the install was so quick! I'm in love with my new shades. At a time where it's hard to get a contractor to just return a phone call, Rich and his company were a breath of fresh air from start to finish!

I met with Nicole and ordered 2 shutters and 4 blinds. I never heard back from her again. I had to…read morecall multiple times to see when my products would be ready and they texted the date and time for installation since the shutters weren't ready. The gentleman who installed them was very professional although one of the blinds was incorrect so he said they'd have to come back with the new one. There was no follow up and again I had to call to see when the correct one would be arriving. Again installation was an automated text and it was installed, without any personal contact from the company. Then finally my shutters arrived and one was mis measured so it doesn't close properly. I've called with no response and then the appointment again was texted over. I didn't confirm the appt but I got a call on the day the person was installing to tell me he had arrived to see where I was. I called to let someone know how disappointed I was with the customer service a few weeks ago and have not heard back, and still have a shutter that doesn't fit. Incredible.

From the owner: Since its founding, we at Budget Blinds have proudly served the local community by offering high…read morequality and stylish window coverings for any occasion. Our goal is simple: to provide you with the best products and services in order to enrich your home environment. Our lavish selection of window treatments includes shutters, blinds, draperies, and shades. Regardless of the window's size or shape, you can rest assured Budget BlindS will have a customized window coverings solution ready for you. Call us today to schedule your free in-home consultation. We'll bring you the highest quality and most fashionable window coverings available today. We're looking forward to helping you beautify your home!

I am a contractor and hired Window Fantasies to provide and install luxury window dressings for…read moreseveral of my clients. Jimmy was well mannered, knowledge, and straight forward about expectations. I will continue to work with this company and the gentleman that owns this small business.

When my wife and I purchased our window dressings from Window Fantasies over 2 years ago-Herb came…read moreto our place to do all the measurements and proceeded to let us know the process of installing them. He was truly friendly and very informative about the products. Sometime later, our patio blinds had an issue and we contacted them. Mike, who was the original installer, came by and shortly after discovered there was another issue going on simultaneously. He took the entire mechanism to the shop where they repaired everything at no cost(minus the visit cost). Fast forward to now, our bedroom blinds stopped working recently and my wife contacted the original installer who informed her that the company was sold and he was no longer there. So she reached out to the new owner, who apparently works 3 days/week and also has another job. After 2 and 1/2 weeks of waiting- the owner called back and without so much as offering an apology to my wife for the waiting time-he proceeded to say that they would come out for a monetary fee but that he now only deals with designers. Needless to say- my wife was not pleased at all by his attitude and his remarks. Fortunately there is a company in Bedford who will be able to repair our blinds. And they were very friendly on the phone. As for Window Fantasies- sounds more like Window Nightmares with this new owner who I can promise will never have our business in this lifetime.

we always have so much fun and the staff is amazing. Product is great and they are not over pricedread more

Good operation. Good product. Better than competition. Definitely worthwhile. Highly recommendread more

Great job installing livingroom, kitchen & bedroom window blinds!…read moreGood prices & follow up was prompt when I called. I would definitely use them in the future and recommend them to friends & family.

Needed to make some paint selections for my renovation and new kitchen. Leigh was an absolute gem!…read moreHer patience and courteous demeanor made my shopping experience so enjoyable and PRODUCTIVE. She took the time to educate me on various paint choices, finishes, and colors. I left feeling confident about my selections. Truly, they are lucky to have such a dedicated and pleasant employee. If you need help with paint, look no further than Leigh and Home Decor Group in Peabody. Bravo!!

I was referred to Home Decor by my son who just did a major home overhaul and he loved this place…read more Professional products and expert service. I went in and right away was met with a very knowledgeable person who answered every question and after deciding on paint color even carried the 5 gallon buckets to the car. Again, professional products and great expert advice/service. Highly recommend.

It was a pleasure to work with Chris. He understood clearly what we wanted, always verified the…read moredetails, and gave personal attention at every step of the way. Highly recommend!

From the owner: Whether you want to modernize a space with plantation shutters or make your living room feel more…read moreinviting with woven wood window shades, the right custom window treatments have the ability to tie a look together. Contact Gotcha Covered for quality custom window coverings services from professionals who genuinely care.