Tierrah J.

If you have a Pomeranian or any dog with a thick coat, I would avoid Hollywood Feed's self-wash station for several reasons. In the year and a half I've been coming here, I never knew there was a 30-minute time limit because it has always taken me two to two and a half hours to wash my dogs. I usually come early, between 9 and 10 a.m., since it's likely quieter before people get off work. I didn't want to be inconsiderate by taking up a spot for someone else, given that my dogs' grooming takes so long. Today, I came around 11 a.m., and the station was empty--likely because washing a dog in 30 minutes is unrealistic for most people, especially with thick-coated breeds. One of the main issues is that the blow dryer only has four horsepower, so drying thick fur completely takes longer than usual--especially with a breed like a Pomeranian. A dog's fur needs to be fully dried to prevent potential health issues. Leaving a thick-coated dog damp, especially in areas like the undercoat, can lead to skin irritation and create an environment for bacteria or fungi to grow. It also causes matting, which is uncomfortable for the dog and leads to more challenging grooming later. During my most recent visit, someone from corporate entered the room abruptly and told me to hurry up and leave, insisting it shouldn't take so long to dry my dogs. When I tried to explain why it took longer and even offered a bit of education on grooming thick coats, she dismissed my concerns and claimed that they just let dogs with thick coats air dry before brushing, which seems painful and ineffective. Even if I didn't agree with her advice, she failed to understand why my grooming would take longer than a short-haired dog. On top of that, the nozzle on the dryer was broken, which meant it kept popping off. I had to hold it in place by hand to keep the dryer on high power (which, as mentioned, only goes up to four horsepower). This was exhausting and uncomfortable, but necessary given the limitations of the equipment. This was the first time I've felt treated poorly at this location, but unfortunately, it was such a negative experience that I'm now reaching out to upper management. I hope they can improve their policies to accommodate different breeds fairly and perhaps educate their team to better understand the varying needs of customers with thick-coated dogs.

Gabriela Q.

Came across this store while looking for somewhere to buy a my pup a quick meal. Staff was extremely friendly and super helpful. I explained it was my first time in the store and what I wanted and she quickly gave me suggestions and went into detail about their products. I noticed they had baked good at the cash register so decided to buy one considering the ingredients she listed sounded very nutritious. My pup loved the cookie as well as his canned meal. I am excited to go back with more time to take a better look at everything they offer. I right away thought it was like a Whole Foods for pets so highly recommend checking them out

Katherine N.

Used to go to Petco for my pups supplies until I got recommended to Hollywood Feeds by a family member. I've been consistently going for a little under a year. This is my ONE and ONLY go to for special treats, dog food and after yesterday grooming too! My dog had a messed up groom for a few weeks (NOT because of or from hollywoodfeeds) , so without an appointment I called the day of to ask for a walk in appointment with the groomers and they fit me in. Getting vaccination information to them and everything figured out was the easiest process I've ever done. My puppies first official grooming was with Sam, and she did an amazing job! I did ask for a full shave down and expected her to just look bald... but she looks amazing now! On top of that I've also gotten all of my pups treats there. I've never seen a dog store with such a large and high quality selection as the store in Sugarland. Besides the groomers, the front of the store staff is also extremely nice and helpful. Every time I've walked in there i've been greeted and given great suggestions for products I was looking for! This will continue to be one of the only places I will go to for my pets needs!

This review is for Grooming, not the retail store: I am extremely upset about the cut my dog received by Sam at Hollywood Feed. This cut is definitely not what I asked for. He doesn't even look like the same dog. My dog had been growing out his fur for 6 weeks and just needed some trimming/clean up. This was my first time scheduling a grooming appointment here so I made it very clear how I wanted him cut and also texted her a previous grooming photo and examples for reference. I am 100% certain my dog did not have any knots or matting, so I am not sure why she completely butchered the teddy bear face and left the fur on his body uneven. This is by far the worst cut he has ever received. I don't typically leave poor reviews however the behavior and confidence my dog had, has changed and there is no possible way to make his fur longer again without time. I will not be returning back to Hollywood Feed for grooming again. I am not sure if Sam is new to grooming or if his type of fur was a curveball, but she underdelivered BIG TIME. Just thought I'd warn you all before this happens to your fur baby too!