I placed an online order for $135 the morning of 3/29/25. When I went to pick up my order I was…read moretold they had no record of the order. I show them my order confirmation which includes the store location #411 Towne Lake Parkway. Despite that, the employees try and tell me I must have ordered from a a different store. They then proceed to call other stores who tell them no, they do not have my order. They then call "Rick" who I can only assume is some kind of manager. . He says sorry nothing he can do and tells them to call customer service. However its after hours for customer service so they call Rick again and he says they will just have to leave a message for customer services and that there is nothing they can do. They never took my name or number. They never offered to help me duplicate my order or offer the 10% off for online purchases which is what drove me to place the order in the first place. Essentially they did nothing. I wasted 20 minutes of my time, never received the order I paid for ( charge shows on my credit card) and had to go to another pet store that was out of my way. Now I realize why I stopped shopping at Pet Supermarket. I knew items were regularly out of stock but the customer service is horrible. And now I will also have to dispute the charge with my credit card.

An amazing store! I love the fact that you can go in and wash your pet! Which is super useful after…read morea day at Woofstock! I went in looking for a specific item for my dogs birthday and was extremely happy when they had it! They have a large selection of all kinds of products!

George, my Doberman, needed a bath and a nail trim, so I booked an appointment with Emma at Petco…read more From the start, Emma was gentle and patient with George. She did a great job, and George came out clean and well-groomed.

I love visiting this location. The staff are really nice. And everything I need is always in stock.read more

Horrible customer service, came in on my lunch break to grab my lizard crickets asked the lady at…read morethe front for someones assistance to get them, stood there waiting for 20 minutes didnt get my crickets and lost my lunch break for nothing but to stand there and look clueless will not be coming back here.

We use PetSmart for grooming as well as purchasing products. The groomers have always done a nice…read morejob for our nervous mid-sized dog so we would recommend both the Kennesaw store and the Woodstock store for services.

What an amazing guru of people! We spent the last 4 months working to try to find a solution to…read moreour frenchie's chronic diarrhea with the thought that she was suffering with allergies. Kelley was amazing with working with us on a variety of options and suggesting a 5 Strand Allergy test. Unfortunately unforeseen circumstances due to environmental contamination and antibiotic resistant bacteria we were led to put our baby to sleep as her health continued to decline. I can't thank these people enough for their support, recommendations and dedication to helping us find solutions. Highly recommended for all your pet needs and we will continue to shop there as we begin our process to find another fur baby.

Love this place! Perfect self service grooming room that is fully equipped with everything you…read moreneed! Perfect for bigger dogs who can't fit into a tub during fall and winter months.

Reallly good place left my dog here for new years prices are reasonable and they would update the…read moreonly downside is my Dog came back with a lot of fleas but it is a dog place so it's expected

I took my pup here for her first visit. Everything was good. They took the time to say hi to her…read moreand she was off to play. I was able to watch her on the cameras and she did very well. Staff stopped to pet her when she was looking for some human attention. She had dinner when I brought her home and passed out. Perfect. Once home, they texted me to say they forgot to make notes for her "paw-gress" report. As a dog mom I want to know how things went. All they said was that she had a good day. They apologized and said I would get a free one next time. I hope they will work on whatever procedures need occur.

Small mom and pop shop. They have an awesome variety of healthy organic dog food options! They also…read morehave an awesome variety of products to help you home and pup smell better! I found odor eliminating candles! I bought two which smell amazing! I gave four stars because I think they could work on the inside of the store's presentation. I think that a larger more specialized look would be better.

This shoppe is great! They are always so helpful! They have a great rawhide selection that my dogs…read morego nuts for! They also have some great hard to find holistic foods- very affordable!

To save money on my little fur baby's vaccines - I typically use VIP Pet Care mobile clinics. I…read moretypically go to the ones hosted at the Pet Supermarket on Dallas Hwy or the Pet Supermarket on S Cobb Drive. Thanks to COVID19 - the VIP Pet Care mobile clinics have severely changed / reduced their hours and days - so when I visited the VIP Pet Care website looking for a clinic I could visit this week, the one located within VetIQ was one of the only ones that worked with my current schedule. I wound up driving all the way out to Kennesaw. Note - they close between 2 and 3pm each day, but the website does NOT warn you about this. I called beforehand, due to the fact that lots of folks modify their hours around holidays and the friendly technician was nice enough to warn me about that. You have to drive up to the building and use your smart phone to scan a QRC (Quick Response Code) to 'get in line' - then you have to drive away and find a place to park. This places you in a queue, afterwards, a technician will call you to 'finish checking you in.' When the technician calls, you drive back to the door and they come up to get your pup. When they have finished, they call you and you come back to the door to pay and retrieve your fur baby. Overall - I was happy with the visit. The technician was super friendly and complimented Gizmo's looks and behavior. Every pet parent loves to hear great things about their fur babies. The only reason they don't get the full 5 star rating is - 1) mobile clinics are typically used for both convenience (open late, open weekends when vet's offices might be closed) AND affordability. I had Gizmo's annual labs, kennel cough and rabies vaccines done. This cost $110. Comparatively, I could have had the exact same things done for $139 at my vet's office. Then they charged me another $90 for his Senior labs. And the Senior labs INCLUDE some of the stuff that you've already been charged for in the annual lab package. So it feels like a bit of a ripoff. My vet's office reduces your Senior Lab work price by $60 when its performed with the annual visit, so when I did the math, I realized that I actually would have saved myself about $40 if I'd had the time to wait until mid January to visit his regular vet. :-( 2) As much as I love the social distancing and measures they are taking to keep customers safe. I drove past their door TWICE before having to call them - turns out - I missed them because a massive white pick-up truck was blocking their door and signage. Every time I encounter a situation where you're asked to call an office, or use your smart phone to check in, I wonder how customers who do not have cell phones, or have older, outdated phones manage (my Mother REFUSED to get rid of her old-school flip phone and most of the times she did not travel with her cell because her car was equipped with On-Star Emergency). I love technology, but I feel like we're heading into a bit of dangerous territory with this intense reliance on cell phones. (Note: Their storefront is in an odd little location. If you're facing the Walmart entrance door, they are to the left of that door. But there's another unused Walmart entrance and Walmart garden center to the left of them. So I was thinking they were going to be to the far left or far right of the space being used by the actual Walmart store. Lol. ) Any way! That's my two cents. Ultimately, I'm a fan - and I recommend this place, but don't expect it to save you any money. Lol.

Love this place! First time and can't say my experience wasn't wonderful. Affordable prices and the…read morestaff is super customer oriented and very friendly. Definitely recommend

577, #19/2023 Clean,…read morefriendly and easy! ++ Ambiance is a well organized clean feed store. It's not supersized in a good way. ++ Products are feed, farm and garden supplies. I happened to be up in Kennesaw visiting a botanical garden and was in search of alfalfa meal for my roses. HD and Lowe's do NOT typically carry this. There's always Amazon, but since this Tractor Supply was near by, I made a quick stop and found Dr. Earth's organic fertilizer for my roses :). Instant gratification without spending an hour at a supersized store! This store was well organized with animal feed in the back and garden items on the right side. ++ Price was reasonable! +++ Service was GREAT! I was greeted at the entry, a nice woman helped me within 5 minutes, the line was short and the cashier was friendly and funny! ++ Parking is a private lot in front of the store. Easy and quick walk to the entrance. Overall, this TS was a convenient clean and friendly stop! Common sense is used here ;)

Wasted an hour signing up with tractor supply , very slow and never would give promotional price!…read moreVery sneaky AVOID AVOID!