I came in this past Friday to browse some cars after being unexpectedly in the car market. I was…read morehelped by Mason who was easy to work with. He was quick and knowledgeable regarding vehicles. The dealership has okay parking for guests and they have some waters for customers. It was clean and they have a ton of cars to choose from. I didn't really find what I was looking for, but that was not Mason's fault. Service and options are both good here.

My first time at a Toyota dealership and it was an excellent experience. Great communication with…read morestaff which made the process smooth throughout. I recommend this dealership.

Sold a car to Carmax and the experience was great. Fast and transparent process…read more Sales on the other hand is a different matter. I was looking for a SUV and had 2 models I was considering. Local Carmax had one model available that was more than I wanted to spend. I told the sales person what ai wanted to spend not how much I had available to spend. They were hesitant to show me the model in stock because it was above the price I mentioned. They actually said they didn't want to show me it because it was nicer than my budget and I might not be satisfied with the other lower priced different model. We did a test drive and they requested a different model from another location that was in my stated price range. I went back for that test drive and was told I couldn't drive it on highway to see how it handled at highway speeds. The highway was less than a half mile from the dealership. Not sure who would buy a car without knowing how it handles and accelerates at different speeds. The "test" drive was a dive around the block essentially on residential streets. Not sure who would buy a car under those circumstances. Wouldn't buy a car from the local Carmax but would consider them again for selling. I bought a newer, lower mileage car for slightly more than the more expensive higher mileage model local CarMax had on my first visit.

I don't know if you can improve corruption. Order a vehicle are clearly stated that certain options…read morewere already installed from factory. We have the vehicle shipped in from out of state. When I got to the Charleston location, they notified us that it was ready who went to go pick it up. No one that was currently working. Could explain anything about how to get certain things to operate. They didn't have the time for us, and they didn't give a crap. So we signed off on the vehicle and drove off, assuming that we could get it figured out. By the next day we had come to the conclusion that the two main installed the functions that we ordered the car for or not actually installed. I understand we have a 10 day. But this was a very rare vehicle. The color was highly unique. The rest of the option set was fairly unique. The price the miles everything fit the bill. All they were able to do, or willing to do was give us $1000 off the price the vehicle. It's gonna cost us $4500 or more to get it installed at a dealership that can do the work. Unacceptable. Let's add to that that after we got home with the vehicle, we discovered it was nasty on the inside underneath the seats. And it was the bottom side of it hadn't been cleaned off. There were some kind of oily residue on one of the back windows. And they wanted to give us $50 to have a professionally cleaned. All around experience, not worth the hassle. We used CarMax because we could order and pay for everything online and they even managed to screw that up too. There is absolutely no concern from the corporate headquarters on fixing the problem, and refused to give us any peace of mind that they would try to correct the issue moving forward for any future customers. So beware if you use CarMax at any given location, you're probably gonna get incomplete service and pour attitudes. If I could give negative stars, I would

Had an issue with an AC odor in my GLC 300. I spoke with a receptionist on Monday and was surprised…read morewhen she gave me a following day appointment. Arriving at the dealership and after an initial review by the service manager to a Tech Bulletin addressing this issue, he corrected the issue in a short time. ALL the dealership associates were all very pleasant, professional, and customer service focused. Again, thank you to the service team at the dealership.

DO NOT purchase a vehicle from this dealership…read more I bought an Acura RDX from them and within three days of having by it, problems started surfacing. Before the sale, I was assured the vehicle had "passed a 182-point inspection" and had a "clean history." Those claims could not have been further from the truth. Concerned, I took the vehicle to a local Acura dealership for a thorough evaluation. The result? Nearly $6,000 worth of necessary repairs that should have been identified -- and addressed -- before the vehicle was ever listed for sale. These were not minor cosmetic issues; they were significant problems that directly impact safety, reliability, and value. What's most disappointing is the dealership's response afterward. Management has been unwilling to take responsibility, acknowledge the oversight, or make any meaningful effort to resolve the situation. Once the paperwork was signed, their customer service disappeared entirely. If you value transparency, integrity, and accountability, look elsewhere. The promises made during the sales process did not match the reality of the vehicle, and the lack of post-sale support speaks volumes about how this business operates.

Staff requested a repair that was not necessary! I was charged almost 400 for an oil change!!! I…read morechanged this plug less than 1000 miles ago! At a Mini mechanic claiming the same issue!RIP OFF! Went to my local mechanic and he said they were not being honest! since the owner wants to attack me, I was at this shop once before and it was a positive interaction however they said they cleared all my check, engine, lights and warning lights! Once I drove around for a few days, those lights all came back on and I purchased a scanner to figure out what was going on. Turns out that they could've easily figured out that all I needed was a Vapor Canister Purge Solenoid . So after two visits to the shop, not only did they not diagnose it, but it causes me to fail my inspection so then I had to purchase a reader and then fixed it myself! and they said that my warning lights for my headlights and my tail lights were short! So I bought headlights myself and put them in and the tail light was an easy fix, but they couldn't figure this out either! This shop is a farce. Don't trust them whatsoever the owners arguing with me over their failure to actually do a good job for their customers! This car runs great and I take care of it and have every maintenance done that I can as it's driven all across the country for over 107,000 miles so for you to question my upkeep of it is offensive!!!

I've been using this shop since the warranty ran out on my Audi Q5 five years ago. They have never…read moredone me wrong or tried to mislead me in any way. Chris always takes care of me and, as a bonus, I get to love on the shop kitty Socket. What a sweet boy.

Very great experience!! Christina was the best! So glad she was able to get me what I wanted and at…read morethe best price. Would definitely recommend her and this place to everyone!

For Sales, they were extremely friendly and Brent was a very nice and respectful executive. The…read moreService department, however, is beyond HORRIBLE. I dropped my truck off on 8/1/2026 and since then, not a single representative has given me a call back as of 8/31. I have had to call relentlessly and get passed around voicemail to voicemail. I have no updates and no answers. They decided to give my dad (who isn't even the owner of the truck) an update that it was moved to a ford dealership for repairs. Without him, I wouldn't even know the location of my own vehicle, because they never have reached out in the span of an entire month with an update. I'm not asking for it to magically get fixed overnight, but it is horrendous that I can't even a call back on a vehicle I bought from their own dealership.

Just bought an hrv with Josh as our salesman. We are very happy with the deal we got. Josh is…read moreknowledgeable, helpful and a pleasure to work with! Definitely recommend!!

I didn't end up buying a Honda, however, my experience with Bria and Murray were great. I was…read moreplaning on getting a car a few months out and instead of repeatedly calling like some dealership she called once to twice a month to check in. i felt like my timeline was respected and i wasn't rushed to get into a car

If I went in this dealership, just to look at the new Lexus GX550I met wilver Watkins. The…read moreworld-renowned salesman, and within 2 hours that rascal had me sitting in a brand new GX550 and I had a big smile on my face. What an amazing salesman? What an amazing dealership? Everything went flawless, quickly, smooth. It could be the financing went through without a glitch. I was completely blown away within 24 hours. I was driving off in my new Lexus. GXI can't say enough about Wilbur. He was amazing salesman, amazing individual, and a wonderful human being. I feel happier just having met him. And knowing him Hendrick, Lexus IS very fortunate to have a tireless working employee like Wilbur. I can't say enough about Wilbur and the dealership. Thank you so very much Lexus of Charleston and mainly you Wilbur I appreciate everything you did for us.

I left my experience at Hendrick Lexus Charleston! Ross was an amazing sales manager, and Nick was…read morean amazing finance manager, and they made my purchasing experience seamless, smooth, and very informative. Ross sent me pictures of the frame of the vehicle when I asked, and also made sure I had a ride in a pickup from the airport when I flew down to come get my LX. He even shipped me out a missing headrest when I discovered it was missing from the vehicle! Would recommend 10 out of 10 anytime and every time!

Selection of available cars to purchase is horrible. Did end…read moreup getting a car. Then they Repo'ed my car. Not because I was missing payments or even late on payments. They Repo'ed the car saying that I did not get a VIN verification. That is their responsibility as a dealership ( dealer handling and title fees) not mine as the customer. BUYER BEWARE!!!! A lot of other places to purchase a vehicle with better selection.

I LEASED A LEMON!! Whewww .. where to start? Customer service! Let's start with the good, April…read more13th, I visited DriveTime for a car. The young lady that worked with me did an absolute phenomenal job! Very attentive, a lot of active listening, very professional. I was recommended to her by her colleague after he noticed he wasn't successful in selling or convincing me to purchase a car. & Although it didn't work out with him, he didn't let me leave feeling hopeless with no luck, which was appreciated. With the young lady, she was very understanding & sympathetic with my situation and together we found a car. I came back on Monday, April 14th 2025 to pay the down payment totaling $1100, I left with my car happy asf! April 18th, 4 days later, the car was giving me shaking & vibration in the seat, steering wheel and floor base at 50/55mph, but later went away. April 21st, the vibration & shaking returned. I called DriveTime to let them know about this and was recommended to take the car to Firestone on Savannah Highway so that they can file a claim with Silver Rock, who the warranty is through if there are mechanical failure during my 30 day warranty. This specific location was highly recommended by the guy at DriveTime & I quote "I highly recommend the Savannah Highway location because they're more familiar with Silver Rock and how they operate". (THEY ABSOLUTELY SUCK! but that's a different story for a different review) I scheduled my appointment & took my car there on April 26th. Explained to them what was the issue, 4hrs later I left with a wheel bearing replacement, the one that was on the car was ready to pop, per the technician/mechanic. April 29th 2025, I took my car back because the same problem occurred, I was then advised that the car would be kept overnight to have the brake pads & rotors replaced, parts had to be ordered. After having the services completed, my brakes squeaked so bad it sounded like a school bus & the dang car still was shaking at a certain speed! Atp I'm irritated. May 16th, 2 days past my 30day warranty mark at $0 deductible, my engine light started blinking as I was driving and my car began jerking/hesistating and stalling to accelerate past 40mph. I immediately took the car to Firestone who told me that I couldn't be seen for service until Monday or Tuesday (5/19 - 5/20). Drive time was just down the road so I made my way there but stopped by AutoZone for the engine like check & was given a P1326 code. I got to DriveTime where I was told there was nothing they could do because they don't have the authority. I was provided the contact number for their customer sales relations department. I received a case manager and suggested places to take my car anywhere else in network other than Firestone. Took it to precision tune who ran their diagnostic test & told me about the code P1326, Replace Engine Block Assembly! Pretty much the engine was no good! because there was 0 oil in it and its been that way at the time of purchase. Till this day I am praying and hoping that a new engine is not needed because the warranty is giving me a hard time with coverage. I absolutely regret purchasing this vehicle with DriveTime! And no I won't be recommending the business to anyone. I chose to keep everyone's name anonymous, but I do know every last one that I had an encounter with. All down to the mechanics at Firestone. To know me is to know I'm big on reviews and I'm very thorough with the ones I give! Shop at your own risk, LITERALLY! ** update .. the engine has to be replaced

A month ago, I wanted to purchase a new Ford Explorer. I was prequalified through my bank based on…read moredealer prices listed online. I met a great saleswoman and even spoke to a former colleague I hadn't seen in a few years. I was prepared to sign and drive. When they showed me the new cars, however, the sticker price had been bumped up $4k to $6k each. I didn't understand why the dealer listed price out there online wasn't the same price at the dealership. (of course I know why but it's unethical.) I left and bought a two year old Explorer Limited elsewhere for $15k less than the new base models. I love it! I was told the Explorer I purchased had a recall, so I thought no problem, I'll take it to Palmetto because it's close to my house. I set the appointment over three weeks ago. Palmetto confirmed it via email. NOBODY CALLED TO SAY THE RECALL COULD TAKE A WEEK TO FIX AND I'D NEED TO ARRANGE OTHER TRANSPORTATION. I run a local business and I'd definitely call a customer to clarify before they take time out of their busy schedule to show up to the appointment only to be told this. Get it together, Palmetto.

Customers are not a priority. After trying for two weeks to get someone in service to answer the…read morephone - I called Ford customer service. They were finally able to get a live person on the phone and well Tonya was as a real peach - hard no. No way would I consider using this dealership based on the lack of service and rudeness of the staff. Unreal! Did I mention Summerville Ford saw my missed call (not a voicemail) and called back within 30 min - very nice and professional. Palmetto ford not so much!

Super friendly staff!…read more Great first experience. I hope future visits are only for maintenance- but felt very comfortable with their service. They recommended what was needed but didn't feel pressured. (The only comment 'as a first timer' was that I didn't know whether I should call after I received the inspection video or if I should wait for a call). I ended up calling 15/20 mins later and the car was ready for me to pick up. Glad I did because the timing worked for me to pick up right before their lunch hours. Will be back!

Shady business practices . Worked on my BMW coolant system five different times. Each time changing…read moreout a different part. The car still leaks coolant.