Went in for an oil change October 17th they recommended a transmission flush paid $180 7 days later…read moremy transmission went out on me. Now I've been waiting on valvoline to contact me so we can resolve this issue.

Coldest day of the year and Jacob and Gian were happy to help. They were friendly and did a great…read morejob.

This is about their business ethic and honesty and not about the actual work. I have to say there…read moreare very few oil change business who are honest with their work. This was not a normal circumstance by any means. The previous business who did my oil change had tightened the oil plug way too tight. This Jiffy Lube had a difficult time loosening the plug. They eventually had to use a tie rod to get the plug loose. In doing so they damaged the oil pan. Now, most places would have just 'duck taped' the plug and sent me on my way. I had to drive back to Chicago from Minneapolis. I would have been stranded if they decided to do so. Instead the General Manager, Ian, took his knowledge and superior customer service to another level. Epic customer service I have not experienced in a while. He informed me of what had transpired and owned up to the damage. Got the car to the closest dealership to get it repaired. Got me a rental car to get me around. All paid by Jiffy Lube. Updated me every step of the way. Now to most this should be the protocol when a business falls through on their work. I have not experienced many people and business who would own up to a bad situation caused by the business. The blame would be passed or try to conceal the damage. Ian and his crew were apologetic and you could tell they were truly worried. This could have been worse if they decided to run from it. Instead they were true gentlemen and took pride in their work and how they conduct themselves. Things happen and I understood bad things happen on accident. I believe they saw I wasn't going to screamed and holler about it but they also noticed how worried I was about it. I needed to back in Chicago for work and had a along drive back. Thanks to their character I am now waiting for the dealership to finish the repairs. In conclusion, I would recommend this place for your oil change services. I would come back when back in town. Would not be afraid because I know they will take care of me and their customers. Please do not avoid this Jiffy Lube due to my situation. It is rare this type of situation would happen. Instead please look at this location as having upstanding management and high character crew. Ian, if you get to read this, Thank You. Your honesty, quick thinking and compassion had truly saved a bad situation from becoming a total nightmare. I do look forward to coming to you again for oil change services. Maybe the plug won't we so tight next time........

Went for an oil change. Was not a busy time and received poor quality service. Over filled and…read morespilled oil all over under my hood.

Brad and the crew were great. Took care of my daughter's vehicle quickly. Awesome service.read more

You know those rocks that come out of nowhere on the highway? Well, one of them met my Kia and a…read morechip turned into a mega crack along the bottom of my windshield. Oof. I started searching for repair/replacement folks and found Victory. They were one of the more reasonably priced places and they give back to the community so that kinda sealed the deal. I was able to schedule an appointment for the next day and the technician (is that what we call them? I don't know car things...) was able to come to my residence to replace my windshield. It took about an hour and woohoo good as new. Better even. The employee was friendly and helpfully answered all the questions I had about the service. Definitely recommend for your flying rock woes!

Their staff and manager are just wonderful. Friendly and…read moreinformative and the way they treat you the customer is awesome

There were only 2 guys working but still went quick! They were kind, brought us waters and juice…read moreboxes for our kids and thoroughly inspected the car without overly trying to upsell. Will definitely be back!

I write this negative review with a heavy heart. The former owner was my go to, so when he sold it…read moreto the new owner. I of course continued to go there. Too be fair the new owner worked with me when car repairs ran over budget and kept me on the road. I also used Snap various times to keep my car repaired. The problem lies in having to fix the same thing's multiple times. 3 radiators, 2 water pumps , 2 alternators, 4 different coolant reserves for starts. It's just ridiculous too have to pay for repairs to the same component over and over. So yes while he worked with me (new owner) it also cost me I. The end. Always an excuse of why the warranty didn't cover it. I have to agree with the poster below. Mike was wonderful and fair. The service I received from roger does not compare at all. Edit addition Another water pump. 3rd one! Ridiculous to say the least. New shop asked if it was the original?!

I hate even giving them one star. Had then engine light diagnostic .. had a coupon for a free…read moreengine check.. told I could not use it.. Got the estimate and was told I would be getting a $30.00 off coupon applied.. The cost was higher for the part .. they had me planned to come one day and it @supposedly " the wrong part .. had to come back... No comment on the increased part and only $10.00 off. I wrote and told them about how I did not appreciate that.... No return response. New management.. Mike where did you go.. I would take the extra trip to have your type of service. Will never go there or recommend them to even an enemy, fortunately I don't have any!

They will actually properly diagnose your vehicle and figure out what the hell is going on with it…read more Go to them with your car if you have problems.

Disappointed in MIdas as this shop as always been fair. I don't think that has necessarily changed…read morebut they are blatantly ripping off rideshare drivers (I am assuming all Midas shops are implementing this ripoff) Drivers have to get their yearly inspections at Midas. This year they asked if it was one or both, I naively said both not realizing they used that as an excuse to charge $15 more. It is the same inspection, same form used in the past but now if driver answers both they charge $15 extra. The counter person said it is from the "higher ups". I am sure it is - they realized how easy it is to make an extra $15 on rideshare drivers. So, drivers, answer either just uber or just lyft and save yourself some money. It is the exact same form - Midas isn't doing any more work for both. The one star is for this service only - my other experiences with this shop have been good.

DO NOT GO TO THIS LOCATION!!…read more They put a plastic tube into my oil dip stick line, and it melted into my oil pan...and they had to tow it to a Firestone down the street to fix it,and I was without a car for 24 hours and I didn't get so much as sorry. Called customer service and they couldn't care less about the situation. HOURS of my time and my husbands time wasted between him coming and getting me from valvoline, and taking time off work to come get me from home cuz they wouldn't give me a rental. Zero compensation, zero remorse. Even the Firestone they towed it to said they fix cars from that location all the time! Horrible employees and horrible service. Then when we went to Firestone to pick up my car...it wasn't paid for and I couldn't pick it up. So we had to FORCE them to pay for it on the spot so I could take my car home after 24 HOURS OF NOT HAVING IT AFTER THEY BROKE IT!!! I can't give negative starts but if I could I would. What a horrible company. We will never be going back.

we did oil change at Valvoline coon rapids 2 days later i heard sound in my engine i found out…read moreno oil in my car they forgot to put the new oil i end up doing it elsewhere and this happened with a friend of mine a year ago he lost his engine after one month of his oil change due to no oil in his engine because the lower Oil Drain Plug was loose . If you are a person of color please check your car after your oil change and keep watching them because the brake things and don't tell you about them . thank you

Honest, friendly and skilled. Very fair priced and reasonable…read more They are always very willing to go the extra mile to make sure its fixed right.

Rick is awesome. I came here previously for another car repair years ago. I recently got my brakes…read moredone by R&S. They did a phenomenal job with my car. Handled everything with care. I will continue to go to R&S for my major car repairs. The whole team just values their customers. If you need any car repairs call Rick and team. Thank you guys!!!