Before today, I would have given five stars for this company. I have used others to perform a routine maintenance on my equipment and they came up with extra charges every time. This company did the requested work, without "finding" things to fix, and even went so far as to spray off my AC unit. I didn't know that's part of maintenance until they did it, prompting me to look up basic services on AC maintenance. The fee is somewhat discounted on maintenance when you have both AC and furnace checked in the same visit, versus seperately. I'm always for saving money. This is where the problem began. The entire company computer system was down when they were here, meaning I couldn't pay at the time of visit...as expected. I am beyond forgetful, as I'm ADD. If it's not part of my daily routine and not on a calendar for me, it won't get done or remembered. I received one bill about two weeks after the visit. I made the mistake of letting said bill become buried on my desk. I never received one phone call or another bill reminder, which I would have then paid. As I said, though, some of this is on me for not immediately marking my calendar at the time I received the first bill, as the mail was not checked until after nine at night that day. I cleaned up my messy desk this last weekend and found the first bill...the only one I received in all this time. I do check the mail every day and it's in a locked, combined neighborhood box. First thing, Monday morning...even before breakfast, so I wouldn't forget, I called to get the bill paid. She was pleasent but did state a late fee had been assesed. I asked if there was any way it could be removed as I never received another reminder or bill. Again, I understand this is partially on me. However, she says three other bills were sent out. I received the first one, so why didn't I receive the other three which supposedly followed? I checked that they had my address accurate so this makes no sense whatsover. In addition, they have my number. They called my number to let me know the tech was coming. I never received a call either. She refused to remove the late fee. So, the service was good. The customer service, a bit lacking...especially as this was my first time using this company and now I'm not sure I will use them again. read more
