If I could leave zero stars I would. If you are considering using this agency, please contact me…read morefirst and I will give you four years of horror stories, the last being: On Friday, Cindy from Ideal called me to state that she was sending a new aide to relieve the aide that had already been working 10 days straight 24/7. I stressed with Cindy the fact that the new aide be made aware of my father's condition since he is bed ridden with a catheter and is on hospice, and also the fact that I was working around the clock and would not be around to meet or instruct this new aide. Cindy assured me that the aide was instructed on all aspects of my father's care. She even went on to tell me that the aide had been in their employ for many years and was well trained. Then on Saturday when their new aide arrived, Margaret Clark at 8:30 am, she was annoyed because she found that my father was confined to a hospital bed and was not mobile. She claims she was informed by the office staff at Ideal that he. needed minimal assistance getting to the bathroom. She told all this and showed her disgust to the aide that was leaving his shift; he knew Ms Clark was not happy. Then 15 minutes later Ms Clark left too! She closed the door and walked out... Leaving my father unattended! She proceeded then to wait on my driveway and call an Uber. Amanda from Ideal Home Care did not call me until 10:06 AM to let me know that the aide on the case left my father alone. THAT IS ABANDONMENT!!! I was 5 1/2 hours away from my home and could not get there right away. Amanda from Ideal Home Care stated she was having problems finding a replacement aide; that in fact she called over 21 aides and couldn't find a replacement. I told her, "that's NOT my problem! Get the owner of your company, Nicole to my home to care for my father". Amanda said Nicole was out in field signing up new customers. I went crazy when I heard that comment... "You're worried about signing up new customers and you can't even take care of your existing ones." Ideal home Care did not send a replacement aide until 2:50 PM, which means my father was alone almost 6 hours, and that aide left at 10 PM. That meant my father was left alone again from 10 PM at night until the following day at 9 AM. My father is entitled to 24/7 care, seven days a week. By the time I reached my father's bedside, his urine was purple. My father then passed away on Wednesday morning. So if you are thinking of using Ideal Home Care for your loved ones, think again! Not only are they not trained properly or follow laws regarding abandonment, they are filthy! The aides do not clean anything, not even light housekeeping or even clean after themselves. I had a brand new apartment made and it now has mold and mildew all over. I even found a Subway sandwich wrapper stuck in a chair. I have pictures of how disgusting they left it. And now I could even tell you about the aide, Natasha that I found hitting my dad in the head with the showerhead, while cursing at him. I have stories and complaints that go on forever

From the owner: Ideal Home Care Services was founded with the unique mission of providing in-home care services to…read morenot just seniors, but to others who may benefit from them as well. Recovering surgery patients, expectant mothers, physically challenged individuals, veterans and car accident victims may all have a difficult time caring for themselves in the home. We understand how difficult it can be to meet a loved one's every need, especially when you try to do it on your own. Such a challenge can become even more overwhelming when you throw work, life's obligations and your own needs into the mix. We strive to help you shoulder the responsibility by offering in-home care services when you need it the most.

Family First is an unbelievable gem in the home health space. I needed some help while on crutches…read more (My laundry mountain was out of control. Errands were shot without the ability to drive. The floors, oh my gawd, the floors needed some love.) The person Jennifer, the owner, sent over delivered above and beyond anything I imagined. It actually pained me to say farewell to Louise. I found them by searching for "elder care" "help" in the Suffolk County, Long Island area. My late night call was returned promptly, with a (free) assessment meeting scheduled that very week. Having had experience with terrible home health aides I honestly didn't think I'd get much out of this service. But when you need help options seem limited. So here's the thing. Louise showed up the first day and didn't stop moving until she left three hours later. I had booked the minimum weekly time (3hrs 2x/week) for budget reasons. I figured we'd start to chip away at the massive to-do list. Nope. We finished my list in short order and tackled a host of other challenges. Everything and anything you'd like to do with an extra set of hands. Home Health Companions are typically something you'd book for older folks. They are a wonderful resource to keep an eye out on the elderly or infirm. (Note: They do not do heavy lifting like showering someone. They will be available to assist.) My parents eagerly looked forward to the smile Louise would bring, as well as her witty and very funny insight. If you're on the lookout for a trustworthy organization this is the one. Items will not go missing with Family First. As an example, we had been discussing my new favorite spray deodorant. As I was at the end of a bottle I offered it to Louise. Her expression was priceless. "Goodness, no! We never take any items from a client." (It never occurred to me how someone with dementia might start to give away important possessions.) I could go on and on and on about this organization. Big thumbs up!

From the owner: Welcome to Family First Home Companions, the Leading Home Care Agency In Long Island, NY, Proudly…read moreServing Seniors Across all of Long Island & NYC. Since 2005, our family-owned agency has been dedicated to providing compassionate, non-medical home care services that allow seniors to age safely in the comfort of their own homes. We specialize in creating personalized care plans that range from hourly companionship and homemaker services to specialized dementia care & 24-hr live-in support. Our experienced caregivers assist with daily living activities such as meal preparation, light housekeeping, errands, and medication reminders. What makes us unique is our commitment to quality and flexibility. We offer our CareMatch Plus program to ensure a perfect personality fit between client & caregiver, and we never ask you to sign a long-term contract. Serving Nassau, Suffolk, Queens, Brooklyn, & Manhattan, we are here to provide the support your family needs. Contact us for a free consultation!

We had had a good interaction with them previously, so we contacted them to ascertain if they had…read morean aide that was capable of working with a fragile elderly lady with advanced dementia and was on hospice. They said that they had a someone whose would fit our requirements. The aide that came would have been better suited for someone that was far less delicate. She could barely move my 85lb. Auntie and didn't know how to utilize the lift (which all aides need to know how to use when dealing with a bed-bound person). I feel that Ellison should've been more aware of the capabilities of their aide before stating that they could be of service to our family member.

We had worked with agency for 3 years, caring for my mom with cancer and dementia. We were very…read morepleased with the staff, and especially their personal concern for our needs. A special thank you to Jackie, who was our coordinator and helped us through some stressful times.

stay far away from this place. the aids like marta are lazy and just plain stupid,and they can…read morebarely speak english. they spend 95% of the day on there cell phones,and constantly complain about anything and every thing. the office staff are just as stupid as the aids,so in my opinion this place is just horrible,if i could give zero stars i would....

From the owner: Able Health Care Service provides high quality care at home…read more Able Health Care is a provider of care in the home, in New York, Long island and Westchester, including Home Health Aides, Personal Care Aides, Registered Nurses, and Therapists. We offer a quality service of tailored home health care visits from 30 minutes to full live-in support.

I became my mother's caregiver in 2012 while moving home and starting a business for the second…read moretime. After 4+ years of making it work, my mother became sick to the point that she needed more care and supervision than I was able to provide due to my work responsibilities. A friend recommended Kelly from Helping Hearts and she was wonderful. She came to my office for a meeting to explain all of my options for care, was immediately available by phone whenever I had a question about the program. Kelly constantly took care to make sure the aid watching my mother was the right fit for her. She accompanied the aid on the first day to supervise everything to make sure it was to mine and my mother's satisfaction. Very professional, courteous, kind, and understanding.

From the owner: Our business specializes in concierge companion care. We make it possible for seniors to age in…read moretheir own homes by providing homemaking, medication reminders, escort to appointments, socialization to maintain or improve mental acuity. Our caregivers cook, have clean driver's licenses, their own cars and are continually background checked. We also provide Bedside Companion Care at facilities like hospitals and rehabs. We are particularly beneficial for clients who are at risk of falling or suffer from dementia, Alzheimer's Disease or hospital acquired dementia. Owned and operated by a Registered Nurse who has decades of experience with the elderly population.

My mother has dementia and it was time we needed help to assist with day to day care giving. She…read moreis a very strong and stubborn woman which would make finding assistance a difficult task. We contacted Home Care Assistance who came and met with us to assess the level of care required and to find a caregiver with the required skill set to appropriately take care of my mother. They found 2 caregivers within a day and reviewed their qualifications and experience with us. We requested an interview with one of the caregivers which was immediately set up. After selecting the caregiver, our Client Manager accompanied her on the first day and stayed a while to ensure a smooth transition. Our Client Manager keeps in contact with us regularly to make sure things are going well and if there is anything additional she and the team can do to assist. It's hard enough deciding it's time to get a loved one some help, so choosing a home care provider is a very important decision. We are very happy with the care and interest Home Care Assistance staff and personnel have supplied with the care of my mother. In a fast moving world with numerous responsibilities to attend to daily, it's very comforting to know that there is someone there taking good care of my mother and to ensure she has everything she needs. In addition to finding qualified help, it was very reassuring to discover the honesty of our caregiver as well. With my mother's dementia and confusion that comes with it, she paid her caregiver $50 cash her first day. The caregiver brought it to my attention and handed me the money. I was so grateful for her honesty as many people these days could have easily kept it.

From the owner: For over 20 years, TheKey by Home Care Assistance has helped clients achieve successful long-term…read moreaging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Awesome staff easy and supportive. A friend recommended them and they've been great. we love our…read morecaregiver thanks again!

Could not be happier with the quality of staff and the level of care my parents received over the…read morepast 2+ years. Initially my Dad was very reluctant to accept help, Sr Helpers met with both my parents and they agreed initially to Mon - Fri 1PM to 5PM. The aide (Christine) who was assigned to my parents could not have been better. My parents really enjoyed having her in their home. Over time Christine became part of our family. On a daily basis we received written feedback on how our parents were doing. This gives great peace of mind with family in multiple states, the daily communication was so appreciated. Due to medical needs my parents needed 24/7 care. I reached out to Peg to let her know the date they would be released from the hospital. Peg was able to put together a very solid team of aides very quickly. Our family was so impressed with the quality of care received and how professional they all were. Covering a 24/7 schedule is not easy but never once did Sr Helpers leave anything uncovered. My parents have recently gone into assisted living and they truly miss the Sr Helpers aides who they got to know so well. I would highly recommend their services.

I am the caregiver and healthcare proxy for my cousin who is suffering from dementia. The Arbors…read morecame highly recommended by a friend whose opinion I have always trusted. It turns out that he was absolutely correct. My cousin has been a resident for over a year now and is very happy there. The sign over the front door states Welcome Home! . That greeting couldn't be more perfect. The staff there treat the residents like family. They are very warm and truly caring. I couldn't be happier for my cousin and for myself, knowing that he is in wonderful hands!

I cannot say enough about the kindness and caring of all members of the Islandia staff from the top…read moredown. Following our dad's death, my siblings and I placed my mom (who has moderate-stage Alzheimer's)here for temporary respite care while her house was being sold...with the plan of having her move to my home out-of-state. When the end of the respite care was near, our mom expressed how happy she was there and expressed her desire to stay as a resident. We were hesitant at first, but thought we would give it at least a few months to be sure she enjoyed it. Does she ever! Almost 6 months later, we have never seen her happier. She is in a unit with other residents who have similar difficulties (the "Transitions" unit) where she receives the assistance she needs, great socialization and numerous activities. She has even gone to several "field trips" to outside restaurants. The facility brings in wonderful outside entertainment for their residents, and organizes activities for the residents and their families. The shared areas and individual rooms are kept impeccably clean! I would encourage anyone seeking an assisted living setting for themselves or a loved one to make an appointment to visit. After seeking a placement for several weeks, I found that there was no comparison between this facility and others. There are several different units of care aimed at the level of residents' needs. In addition, I found the pricing to be slightly less than several others in the area.

My 95 year old mother recently moved into The Arbors after living alone for the last 15 years. She…read moreLOVES it! She's made tons of friends with the other residents and staff. Everyone is so helpful and caring. She's involved in the many daily activities. These include movies, cards, bingo, "happy hour", frequent outside trips and local entertainer performances. The Arbors are constantly looking out for her well being. They take excellent care of her physical and emotional health. It gives me tremendous piece of mind. She couldn't be happier, nor could I.

My father moved to NY after my sister, who was his primary caretaker passed away. I visited a few…read moreassisted living communities for my 88 year old father prior to him moving to NY. I signed a contract to a different location in Nassau County prior to him visiting what would have been his new home and community. Needless to say, my father father was miserable in the place I signed him up for. He stated that no one showed up for the scheduled activities and it lacked social interaction with his new peers. My father and I were still grieving the loss of my sister, he had been through so much in a short period of time, including the fact that he moved away from his friends and home in Florida by moving to New York. It was crucial that we found the place my dad could happily call home. I researched many communities, however, this time I had the benefit of bringing my dad on the tours so that he could decide for himself where he wished to settle in. The Arbors was his pick! Lisa gave us the tour and my father was warmly greeted by the staff as well as the fellow residents. The Arbors offers a plethora of activities everyday and my father is hardly in his room. It's a warm and friendly environment. The staff is attentive and my mind is at ease since I know that my father's medical needs are addressed. My father has been residing in The Arbors since 2023 and continues to tell family and friends that he is "living his best life" and has absolutely "no complaints". He has a beautiful apartment, which is cleaned everyday by the staff...it's as if he's living on a cruise ship, except it's on land! Big Thanks to The Staff and Residents at The Arbors, you've made my father and I so happy :)