Spring 2026 job. Contracted to install a 2-sided fireplace in our master bedroom/bath. Took longer than predicted to get the product (mostly because we found out they didn't order everything initially), then multiple attempts to install it properly (which they only ceded blame upon failing the county inspection, which they initially blamed us for, rather than owning up to the poor installation quality). The "finish" work on the drywall was poorly done, with seams and tape clear visible through the joint compound--"we don't do finish work". While the contract said they didn't do "finish quality" work, you'd really expect at least a decent coat of joint compound over the proper Durock board. In-house communications is also not their strong suit...they never knew from day to day who was coming to do the work on our project and they were NEVER on time. Had to get the primary regional gas fireplace vendor to come in and do a second opinion on what went wrong on the inspection failure, because these guys couldn't even answer the simplest of questions. HIGHLY RECOMMEND YOU TAKE YOUR BUSINESS ELSEWHERE. read more

Okay, this is my fault because I did not read the reviews on Yelp. Why, I do not know. And what did my bad decision cost me? I had to pay over $4,000.00 to have my gas firebox replaced. It is not working well. I will not call them because they are unreliable. The reviews here are horrible. My remote is not working. The replacement logs look like they got them at Dollar Tree. The logs are the ugliest logs I have ever seen. I'm out $4,000.00 and will have to find someone to replace the junk that Home Living Fireplaces installed only five months ago. Sometimes, I hate contractors and the advantage they take of their customers for greed. It's as simple as that. Homeownership is not for the weak. read more

We bought a 24" vented gas fireplace insert from this biz in 2019. The charge was $3100. Two years in and the remote died. We called for service repeatedly at the time and no one answered the phone. We found a reliable service man a neighbor recommend and who got high marks. He tried to resurrect it over two years but sadly the quality of the system was essentially junk. We're having a new system installed and total cost of system and installation is $1900. Bought from Lawn and Leisure. I checked mftr which got high marks for quality. With routine check-ups, a system should last 15-20 years. Avoid Home Life. read more

Was told parts no longer exist for gas fireplace in a home we just purchased. Was cautioned not to use until they could service it. Was not leaking into the room when I had another company assess it. Also, a seal could be made instead of having to purchase a $15K to $28K replacement. Great of selection of new fireplaces - and this is their area of focus-'find somebody else for regular maintenance IMHO. read more

Home Living Fireplaces - Older fireplace- that needed a replacement seal. - Fireplace Services Near Me - Chantilly, Virginia

If you're in the market for an outdoor kitchen design I would highly recommend HomeLiving fireplace! I prefer making big purchases in person. It was a concern they might not have tons of inventory to see but I was wrong. They have a tons of options to choose from. I was able to see different outdoor kitchen islands as well as grilles on display at the showroom. Beautiful beautiful display! read more

Home Living Fireplaces - Fireplace Services Near Me - Chantilly, Virginia

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Great upfront service. However when our gas logs failed after two years, they didn't back their product. We were hit with a service fee after they told us they don't know what's wrong and we probably need to replace the entire log set. read more

EXPENSIVE SERVICE AFTER THE SALE Last fall, 2018, I spend nearly $3000 of an outdoor fireplace. The fireplace was used only 3-4 times last year. This week, I had trouble with a valve and the igniter while trying to turn it on for the first time this season. The unit is still "under warranty " yet I was told a "service" call would be in excess of $300. After complaining I was told they might be able to get it down to $199. I would caution any potential buyer to have a complete understanding of this companies "service after the sale" policy. I have noticed other complaints of high service call fees.... BE WARNED... it appears to be the norm for this business. I am not a satisfied customer and I will never make another purchase at this business. A BIG RED FLAG I don't see anywhere where the company has responded to anyone writing a review.... tells me a lot about the company! read more

I would absolutely recommend Home Living. Incredible workmanship and craftsmanship. I love my new fireplace, and excited for many cozy nights in the future! read more

Beautiful installation and top quality installation. Price is stunningly expensive $19k for a basement non-vented fireplace with ridiculous up charge on gas line extension beyond 10 feet of $1700 at end of deal. Most definitely a monopolist gas company price gauging but they are the only game in town. read more

I really don't know why there are bad reviews. The first time I used them they came to install a remote control for my gas fireplace which my cheap home builder didn't provide because it was "builders grade" and they did a great job and now I dont have to turn on a light switch everytime to turn it on and off. Today, Bryan came to do a service on my fireplace and did a great job and explained everything thoroughly. I didn't remember the companies number so I looked on the remote that they installed. I will be using them again. Amar Singh read more

We were looking for a specific fireplace. The napoleon luxuria with an indoor outdoor kit. It's a $11000 linear fireplace. Peter said he would help us get it and install. After weeks and weeks of waiting and calling the office about pricing and ordering, he never got back with us. Great salesman trying to sell something they don't have. Kept saying it's in the warehouse. He's just waiting to hear back about pricing from the manufacturer. Weeks continue to go by with no response after multiple calls and emails gone ignored. He's a man with empty promises and we took our business to Bromwell's instead. read more

Real surprised and disappointed at the service. Had a fireplace put in at the end of the Spring 2019. Started using it in October 2019. 1st- a log fell out of place. 2nd*** the fireplace keeps shutting off. Have been trying to get someone to help. Called the customer service again and were told it passed inspection when it was put in and they are not responsible. Tried to explain to her that inspection only means there are no leaks. It could be a defective piece. Was told a manager will call and hung up. read more

We had a fireplace with gas logs installed (backwards) by the previous owners. We decided that we needed to renovate the fireplace. After visiting 2-3 fireplace stores in the area, we luckily found Home Living Fireplaces and met George. They HLF showroom is the best of any store we visited, and George was the most professional, knowledgeable and helpful of the people we met. HLF had a working model of every fireplace we could have wanted to see. After about 3 in-depth visits with George, discussing vented, non-vented, options for our home, we went with George's recommendation, the Mendoza vented insert. Next George came out and confirmed that the Mendoza would work. Before leaving, he walked us through the remaining steps, timeline and inspection process. Shortly after, the HLF operations/installation team showed up to setup the natural gas line for the Mendoza. That was a flawless process handled professionally, courteously and efficiently. The electrical setup was next and was handled with the same professional process. The Mendoza insert was delivered by another HLF team. They installed the fireplace and the vents - again a flawless, process. Before the fireplace installation team left, they spent as much time as we needed to get us started on the "cure" process for the new fireplace. We followed their verbal and written cure process to the letter. Not a problem. The county electrical and gas inspectors, inspected and approved the HLF installation. The inspector seemed impressed with the HLF process for ensuring we had hands on guidance on the curing process. The last step was to put the framing inserts on the inspected, approved fireplace. This was followed by a review and discussion to make sure we were satisfied, answer any remaining questions and discuss what to do if we had more questions or need HLF support. We are enjoying the new fireplace everyday. We recommend HLF for getting a beautiful fireplace installed by a professional, caring team. read more

Had them quote me on a fireplace insert to convert my wood burning fireplace to gas. Quote came out to around 3k which they explained would include the unit, installation, permits, everything. The day of the install they are a no show. I had to drive to their store front (because they also don't answer the phone or messages) to find out where the installer was. Turns out the guy knew he was going to be 2 hours late and decided a phone call wasn't warranted. My wife took off all day from work to be there in the scheduled appointment window. The guy ends up showing up that day and doesn't get done until almost 7 pm. No invoice, paperwork, nothing. just leaves and says there will be additional charges because the gas line was longer that what is included (which is only 10ft) and he would call me to give me for the estimate of additional charges. A couple days ago I was charged and additional $1500. No phone call, no email, no response just charged my card. Save your time and money and find another company. This fireplace that was quoted to cost $3000 is now right at $5000. Oh and still no word from the company. read more

We had a good experience with Homeliving Fireplaces and our salesman, Peter. They converted our old wood-burning fireplace to gas with a gas insert and did a great job. Their gas line installer came out promptly, gave us a proposal for running a new line, and installed it fairly shortly after we approved the proposal. The next day, an electrician was out to install an outlet in the fireplace for the insert. The installer for the insert did a nice job and explained all the operations to us. They arranged for all the inspections and everything went smoothly. The fireplace now throws off plenty of heat. read more

I paid $11,000 for two fireplaces. Fairfax County Inspection Dept failed one of the two fireplaces. Its four months later now and the company still has not completed installation of that fireplace. It looks terrible. Check out BBB.org for other complaints about them. I wish I had checked BBB before hiring them. I would never use them again. Totally dishonest company and poor quality work read more

I had this company work on a custom gas fire installation. I paid the $200.00 service call fee and then paid them almost $2,000.00 to replace the ignition/sparker which is controlled remotely. Their tech man, Vince, could not get the gas valve to open to ignite the flame and suggested that I might be low on propane. After filling the tank and confirming there is gas in the line it still does not light. I called the manager and I just got a message from Him saying they can't help us with the problem. Impossible to understand their position. DO NOT USE THEM. read more

I was hesitant to use this company because of negative reviews. Nevertheless they were quite open to addressing my concerns and I went ahead I had a fireplace installed - it was a replacement for the builders grade one installed when I moved in. I have no complaints at all. Arrived as scheduled and completed the install without any problem. The fireplace looks and works great. read more

One star because zero was not an option. They suck everything is a scam. I will never do business with them even if they were paying me to do so. read more

We recently had a vented gas log system installed by Home Living. I would highly recommend this company. Everyone I have had contact with was friendly and professional. They provided fast and efficient service. Our fireplace is absolutely perfect and we are enjoying immensely! Thank you Home Living! read more

This company is a total ripoff. Hired them to do the annual servicing of my gas fireplace. The tech was grumpy and refused to service the outside venting of the gas fireplace. Very expensive for an incomplete service. He set up the logs differently and they looked awkward and stupid. When I started using the fireplace, one of the logs fell down and knocked off the pilot light. I called and asked them to return to fix it, and they said they couldn't come for a week, refused to take responsibility for the problem, and said the charge would be $150. They are unprofessional, unfriendly and do a bad job. I had someone else come to fix the problem. They told me the Home Living people don't know what they are doing. Don't use them! read more

I saw this company at the Home Show in January 2019. I called to get them to come do a cleaning of two gas fireplaces. Vince came out and did a great job. Evidently, after 9 years owning these fireplaces, they weren't too dirty. He was professional and thorough. He actually lowered our total price on the two. You don't see or hear this too often. He didn't try to sell me things, seek a maintenance agreement or anything. I will definitely call them in the future with any issues that may arise or for another cleaning. read more

Home Living installed our gas fireplace 3 years ago and we were satisfied. They came for service 11/18 and then back 2 weeks later because the pilot/flame wouldn't stay lit. Problem continued, but service call was cancelled then return calls just stopped. Found a more responsive service provider. read more

Yep, I am one of those suckers who got one of those coupons in the mail. They never actually want to check to size of your room so they can advice to the right BTU necessary for your gas fireplace. We ddi not know this so we have a very high BTU that is not necessary for our small space. We were transitioning our wood burning to a gas fireplace. At first they told us we did not need a front part and carpet could come right up to it, then later in it did. Cha ching! Once it was done guess what it did not pass inspection. Aren't these guys suppose to be experts? How can the fireplace not pass inspection? It has only been three years and we have already had to have it repaired. Our fireplace literally has not low- it is strictly high so you are cooking in our small room. read more

I recently contacted Home Living Fireplaces to have our ventless gas fireplace inspected for the fall/winter season. Peter expertly arranged for my inspection service for my desired date/timeframe. On the day of the inspection, the technician John, (JD), arrived on time. JD did an outstanding job in inspecting/servicing our fireplace. He carefully removed all the logs, throughly vacuumed the fire box and components, replaced all batteries and tested the operation of the fireplace. JD was very helpful in explaining all aspects of the fireplace operation. My wife and I are very pleased with all our purchases at Home Living Fireplaces. From the purchase and installation of our new ventless fireplace, the installation of a floor to ceiling stone wall and now the annual fireplace preventative maintenance, Home Living Fireplaces has exceeded all our expectation. The professionalism and customer service exhibited by all Home Living Fireplaces employees are second to none. They do a GREAT Job! read more

For three units, one being an outdoor firepit and one being a wall mount gas unit plus our living room unvented system, we were charged a whopping $628. This was their rate for a service call! The firepit did not require service, just instruction on how to turn on properly (no break given for novice users, thanks a lot!), and the downstairs unit needed batteries in the remote. So you tell me, does a charge of over $600 sound justified? The main unit has a faulty valve and requires a replacement which we cannot do because the unit is too old and the part is not available. So we are out the money with no solution but to buy something new. All this and I had to chase them down to get answers. I called 3 WEEKS after their visit and they couldn't find my record so I had to email them my receipt. I was promised a call back the following day....nothing. I called again two weeks later and was told they basically couldn't help me said from selling me a $3500 unit. NO, NO, and NO! They are in business to drain your bank account NOT gain trust. read more

Home Living Fireplace in Chantilly VA. has so many beautiful and stylish gas fireplaces to choose from, and I was impressed with their showroom. I met with a designer that was very knowledgeable, and explained every detail of the project step by step. My fireplace was installed without any problems, and works perfectly. The fireplace has added so much beauty to my home, and Home Living Fireplace was wonderful to work with, and very professional. I would highly recommend their services. read more

I am really surprised at the other reviews because we have used these guys on two different houses. They installed a gas log set when we were getting ready to sell our old house and then about 8 months later they installed 3 gas log sets in our new house which has 4 fireplaces but we left one as woodburning as a preference for that room. Peter was Great and kept true to his quotes. Installation was seamless and we love the final products and are happy with all the choices they helped us make when deciding which log set to use in which rooms, how many btu's we may want etc. Remember they did the install at our old house and we didn't know we would buy a house with so many fireplaces so they didn't do a good job the first time knowing there was more work coming. They earned our business so we went back to them. As a side note look out for Woodburners 2- that place is really Michael & Sons in disguise and they are AWFUL in every imaginable way - expensive, long wait times, etc. I would definitely recommend Home Living for a gas log set for a fireplace it is their specialty. I also recommend staying away from Woodburners 2. read more

This is a delayed review. About 3 years ago we sought out Home Living Fireplaces to add a second fireplace to our home. We found that they had a great selection and knowledgeable sales staff. We felt confident with our selection and purchase. Construction (framing) and Installation of the gas insert went well and we were pleased. We thought at that time that the installation crew knew what they were doing even with the finishing work (painting, caulking and replacing of removed crown molding). Unfortunately, that was not the case. During this part of the process, they cut corners. How do we know. We recently repaired some water damage in the same room and had to remove the crown molding. When our current contractor took the molding down, it fell apart in his hands. He explained to me that when it was originally removed to build the fireplace, it got cracked. Instead of installing a replacement piece, Home Living used caulk to act like glue to put the pieces together to make it look whole. So unacceptable. We missed it! We would have asked for it to be fixed correctly at that time of the fireplace install. So be wise - stay on top of the finishing work. If it looks wonky - it is. read more

I have a gas log fireplace that was not turning on. After seeing an ad in the paper, I called Homeliving for their 22 point inspection and to have the unit repaired. The serviceman arrived, did the inspection and fixed the fireplace so that it was working when he left. He explained that yes, it was an older unit, but had at least two or three more seasons of use in it. He also said everything else looked great. That was in early December. When I went to use the log in February, it would not go on. I called and was told there was no guarantee. I asked how could I have possibly passed a 22 point inspection just less than 2 months before? The first man I spoke to hung up on me. When I called back, a different man answered and said the same thing. They would not come back to fix it, and again said there was no guarantee. Well into the conversation, he told me the conversation was being recorded. If that was true, it is against the law to record a conversation without the person knowing, and second, to what end? The people were horrible and rude, and they do not do a good job or stand behind their work. Do not use this company. NO STARS read more

CAUTION! Look elsewhere for a fireplace contractor! I do not recommend Home Living Fireplaces. We contracted with them for the installation of a new ventless gas fireplace and also the stonework on the fireplace wall. After the installation, we saw immediately that the stone was not installed properly - the natural stone we selected was a very "linear" stone and it was obviously not level from left to right. In general the work was also very messy - concrete seeping out on the sides, improperly finished crown molding, poorly placed stones with lots of gaps. It took multiple visits from various managers/employees to look at the fireplace and they still would not admit that the stone was done wrong even though I had two independent contractors' reports that stated it was installed improperly. After many weeks, a second manager agreed that "it needed to come down" (his exact words). It took several more weeks of negotiating with them to about deducting the stonework from our bill. We also expected them to cover the cost for the removal of their improper installation - which they would not (they sent their crew to remove the stone). A project that was started in mid-March 2016 was never finished with them until the end of May 2016. The worst part of this experience was their customer service. They were rude, disrespectful, and insulting. It took days for them to get back to us, they told us we were too picky, and they were insulting to me over the phone. The manager actually said he would not want to fix it for us because we were too picky and wouldn't be happy with anything anyone could do! Sometimes a project may not go as planned for various reasons, and it is the way that a company deals with an issue that really says a lot about them. This company did not stand behind their work in a professional manner. I DO NOT RECOMMEND USING THEM FOR ANY WORK. read more

Though I have used their service back in february, 2016, I feel compelled to warn others. After $800 in repair cost the fireplace still does not work and they had no idea why read more

i needed help with my fireplace, the remote wasnt working correctly. these guys came out and changed up the box and remmote quickly, as well as cleaned the fireplace. i would recommend highly. read more

I had written a earlier review, which the manager strongly requested that I remove. I did it to avoid his wrath. This is my follow up review, I could go into many details of how unprofessional this business is, but my primary reason for writing this review to save another family from possible health issues. BEFORE PURCHASING GAS FIREPLACE HAVE A WHOLE HOME CARBON MONOXIDE DETECTOR INSTALLED. Our family woke up to the Carbon Monoxide detector going off at 5:30 AM. IF not for the alarm our family would have had a tragedy. The cause: faulty burner. My recommendation is although CO has no odor, malfunctioning parts do give off smells. If you smell something insist they send out a licensed service tech to look it over. We had complained, but were told it was normal burn off. I am not saying they did this with bad intentions, but if they had sent the service tech out when the odor continued after the burn off it would have avoided the near miss. This is our personal experience, your's might be different. read more

We had our gas fireplace installed last December (2012) and have enjoyed it immensely ever since. The guys came when they promised, cleaned up after themselves, and were very professional. Their price was very competitive; we did have an additional charge of almost $400 a month later, and I was never quite sure what it was for. But all in all, we are very happy gas fireplace owners. We did have gas coming into the house already, and that kept the price down for us. read more

I received a coupon in the mail so I thought I would give Homeliving Fireplace Fashions a try. I called and explained my problem - my chimney cap was rusting and staining my siding on the house. Additionally, I told the woman on the phone the house is 20 years old and has never had a fireplace inspection. We set up a appointment for Thursday. She told me someone would be there between 9:00am and 1:00pm. The technician showed up at 12:40pm. I saw that he did not have a ladder on his vehicle. I pointed out the rusting chimney cap a the stain on the siding. His response - "we don't do this type of work and only work on gas logs". Talk about being pissed off - I took the day off and waited for the service guy to come by my home. What a waste of my time!!!!!!!!! Would highly recommend staying away from these guys given they did not even listen to my chimney issue. Not a happy camper. read more

I called Homeliving Fireplace Fashions to see if they could repair a broken glass panel on my fireplace. I spoke with Rick, who suggested I email him a picture of the fireplace to give him a better idea of the problem. I did so, and after not hearing back from him, called a week later to follow up. He quoted me a price for the repair, which I felt was high, and when I asked what the cost represented, he informed me that it was the price his manager had quoted him. When I asked if I could speak with the manager to better understand what the cost was based on (parts, labor, etc.) he replied that his manager would tell me the same thing. I told him I understood, but still wanted to speak with the manager, at which point Rick asked me if I was calling him a liar and hung up on me. If this company is actually a legitimate business, they need some serious customer service training. I would stay far away from this one. read more

Here is the thing, I am happy with my final fireplace but this is after TEN visits to get it right, an additional $3000 (total cost was around $5000 - $5500), and our time and effort on our own to complete the work. We initially went to get a basic kit to fit within our fireplace but due to their team not properly measuring or sizing, the kit didn't fit. The valve was crooked, hanging out, it was a clear misfit. They left it that way but when I sent pictures, they admitted it looked terrible. So, we went back and they did work with us but that resulted in purchasing a firebox. They tried to save us money by using the existing surround, but I would have rather have had a real estimate upfront with a total cost breakdown. We had to fix their poor carpentry related to reinstalling our mantel and we had to redo their finish work. They left without trimming and we had to get them to come back to trim. While they are a nice group of guys and did want us to be happy, the lack of detail caused the biggest issue. The lack of detail and attention prevented us from selecting the right solution upfront, caused massive scheduling issues on my end, and rework - which must have cost them money and certainly cost us. Their subs did an okay job but not worth the pricing that we paid. Again, nice but sloppy. I use the word nice because they did continue to work with us but they never followed up to ensure we were happy with the end solution. They also let my dog out despite repeated reminders to keep the door closed! If they had spent the time to actually find the right product initially, I would have been happy but poor planning resulted in too many mistakes and much rework. My husband will write another review because he is more frustrated than I am. In the end, I am happy with the final outcome but the initial mistakes cost us too much time and frustration. read more