These guys were very professional and did a GREAT job on our Air Conditioner while helping to…read moreeducate us about it They put some Freon in the unit and now everything works brilliantly CALL THEM FOR AC problems

I would recommend this company to anyone I know. The service quality was exceptional. What was a…read moremajor factor was the communication from the scheduling department. We ran into obstacles with the rain that set us a day back. However the whole time from start to finish and in between scheduled called to Communicate or check on how we were doing. Technicians were knowledgeable and informed of tips to us in the future. They were through and cleaned up everything. High recommend!

We had an exceptional experience with Andre Alonzo (Service Technician)! He replaced our garbage…read moredisposal switch, moving it from the side of our island to a sink-top air switch button. This involved drilling through a 2.5-inch granite countertop, reconfiguring the electrical system, and carefully working around existing pipes, including the faucet drain and RO filtration system. Andre's attention to detail is outstanding. He works with precision and efficiency, all while maintaining a spotless work environment. On top of that, pricing was very reasonable for the quality of work provided. 5 starts and highest recommendations!

I am super disappointed in this outcome of this sign and the service of this company. I had…read moreoriginally wanted it mounted on the wall and the contractors told me they couldn't do it and would make it look "nice" on a black backboard to be mounted. I agreed thinking I would get a product back that looked worth the $900 estimate. The wood back board is cheap looking with white streaks. The bottom row of letters are very crooked and one letter isn't the same color as the others. There's holes in my wall and wires showing. I was also no showed on the day we had scheduled for installation- Friday. I took off work to allow them the space to hang it and received no call or inquiry that they would not be coming. So I lost out on money for that day. This whole process has been very frustrating and I am now looking for new electricians to redo and mount my sign the original way I had wanted.

Genuinely cares to fix your system. Reasonable and sensible in all aspects. Thank you Eric.read more

will not return calls. installed a unit only to find out it was installed incorrectly only after…read morecalling another company did we find out mildew was due to inaccurate filters. DO NOT RECOMMEND!!!

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

At about 4:15 pm on 2/4/22 we discovered a leak on the side of the house. A section of PVC pipe…read morehad burst. The pipe was used for filling the pool. It had its own valve and connected to the copper feed from the street. I cut off the water at the street and then started calling plumbers. Schaffer, which I called about 4:45 pm, was the only one of three companies we called that could make it out the same day. (Everyone was very busy because of freezing weather). They said they'd be here between 5pm and 7pm. They were here around 5:45pm. They capped the copper that fed the PVC and we were done. They also did a number of other checks. The phone attendant was really courteous, and took the time to find an available plumber, after I explained that it was probably a 20-minute job at best (which it was). The plumber, John, was professional, courteous, and explained everything to us perfectly clearly regarding what we needed to do next, etc. I couldn't have been happier with the response and the service, especially with the prospect of going without water for anywhere from 2 to 5 days again (After the Feb 21 snow event/loss of water). The invoice we received in email was detailed, and included a number of high quality photos of the repair site. After a really, really bad experience with another A/C and plumbing company last year, Schaffer was a refreshing change.

Do not sign up for the $25.00 a month shafer services plus. I was told there was no cancellation…read morefee, But when I went to cancel after the men had been out for a "free ac and plumbing inspection" I was told there would be a $220. fee for the inspections due today. I never was told those inspections where chargeable should I cancel. I asked her if she would escalate my issue up the ladder she said the issue stops here and it would be of no consequence to bring it to mgmts, attn. That is poor customer service and am very disappointed in what used to be a great company, DO NOT SIGN UP FOR THE SHAFER SERVICES PLUS!

I cannot say enough about Cory and C&M Repairs. I was sitting here tonight when I noticed I was a…read morebit warm. I went to my Nest app and saw the AC was set to 76° yet it was 85° everywhere. Ok, we got a problem. I went outside and noticed that the fan was running but did not hear the compressor. I turned everything off, gave it a few minutes and tried again, nothing. So I came into the garage and called the number of the company that installed the unit 5 years ago. After 20 minutes on hold she took down some info, pushed a $30 a month maintenance plan on me and when I asked when they would be out she said tomorrow between 3-10PM. WHAT? I called for 24 hour service, no thanks. I then checked my neighborhood Facebook page and C&M Repairs kept coming up. I called and spoke with Cory. I told him my AC was down and he said he would be over within an hour, he was at another job. One hour later he shows up and begins diagnosing the issue. Within 5 minutes he finds a burnt capacitor, replaces it and I have air conditioning again. The whole time I was outside with him and he was chatting me up, friendly as can be. I told him I will be calling tomorrow to schedule a cleaning and regular maintenance. Companies like this are one in a million these days. I cannot recommend him enough.

If i could give zero I WOULD! This guy has caused my family so much stress and financial strain. I…read morewish i would have went with a different company! After taking my money and avoiding me, with NO REPAIRS DONE, come to find out the guy isn't even LICENSED to work on HVAC systems!!!! That's if you get a response from him. ZERO STARS - HORRIBLE.

Look no where else, this is where you want to purchase solar screens. First, great folks, enjoyed…read moretalking to them as much as I appreciated their great service. Second, reasonable pricing! Such value for my $$$! But perhaps most important to me is the quality of the materials they use. Beautiful, durable screen with warranty. Thick aluminum frames (much meatier than my neighbors), and they didn't just screw them into my windows. They use metal clamps to secure the frames, not plastic like others I've seen fail in the Texas sun. My screens really have an affect on the temperature inside my house. But I can easily clean my windows by just twisting the clamps and removing the screens. Shop around, find out what materials and securing solutions others use, then come here. You will be glad you did!

Starshade Solar Screens is a top notch family owned company. I could not be happier with the…read moreexperience I had with them and I highly recommend you give them your business. Ryan arrived promptly on the day of the estimate and walked me through all of my options for the project. He attentively listened to all of my requests and answered my questions. Ryan's timely estimate was very fair and came with a full warranty on both materials and workmanship. He arrived on time on the installation date and the work went smoothly. His mindful attention to detail was apparent from the very start. I cannot say enough about how pleasant it was to work with this company. We were referred to them by our neighbors who have had them work on a project on two of their homes. I clearly see why they continue to choose to do business with Starshade Solar Screens. With no hesitation whatsoever, I will call them for my next project. I highly recommend you give them a call today.

In the middle of a Texas summer, trying to get an AC technician to even come out can feel…read moreimpossible. We came home from a trip to find our downstairs AC blowing hot air and were already stressing. We had another company come out first and were given a pretty overwhelming quote, so we decided to get a second opinion. I am so glad we did. They were able to come out the very same day, within just a few hours, and had everything fixed by that afternoon. Our technician Tony took the time to explain exactly what was wrong, walked us through our options, and answered all of our questions without ever making us feel rushed or pressured. It's hard to find honest people who genuinely want to help, and that was our experience with Felix. We really appreciated the fair assessment, quick response, and quality work. Thank you so much for getting our AC back up and running so quickly. We will absolutely be calling Felix Air Service again if we ever need HVAC help in the future.

So far so good. Great job all around. Tony is an asset to the company. Keep up the good work.read more