Robert provided a step by step explanation of what he was going to do. This immediately made me…read morefeel like he was reliable and honest. He was very quick and professional. I will be coming back!

Robert was amazing! My air conditioner was blowing out musty air & wasn't working. Spoke to the…read moredispatcher & within an hour, Robert was here! He explained my issues & was very friendly & helpful. If you guys need your AC fixed in this hot Cali weather, I 100% recommend!

Great team and quick service! Very professional! They didn't push any sales. The technician walked…read morethrough all my options to repair or replace my HVAC system. I chose to replace and their team took care to make sure I received a great price. And they installed the next day! The install team were very friendly and professional. They made minimal noise during the install, made sure to protect my flooring, and left no mess after. They walked me through the system before leaving. I couldn't be more happy with my new system and the service NEXGEN provided.

Ryan A. Was great!!!…read more I pay monthly to be a VIP member. Till this day I still don't know what that entails. I was not happy with the customer this last time around, when I called. My air was not coming out cold. I called on a Friday morning was told oh we have to send the person who went to do your maintenance service just a few weeks prior. (Why? It was a maintenance!) in the case this rep might have done something wrong, which I doubt he did. Unless he did something intentional. So, I had to wait till Tuesday. I went days without air, no it wasn't extremely hot but I'm in menopause and not having air when it's warm outside is not good for anyone! Tuesday comes around and they cancel on me. At this point my blood starts to change temperature to warmer not yet boiling. I'm like oh hell nah!!! They reschedule me to Friday. I was not going to be home Friday morning due having to run into the office for a few hours. The service rep Ryan A. called me. I was rude yes cause at this point I was going to cancel my service with Nexgen after they came to see WTH was going on with my air. I informed Ryan I was not going to be home he asked what time would I be home, I said after 5. He asked if he can come between 5-6. I said ok. I explained to Ryan what was going on and what happened. He didn't even look at anything yet and explained to me what he was gong to check on. He didn't try to sell or tell me everything else that needs to be done or suggested to be done: Yes, I completely understand your air conditioner and maintenance is an investment to do the things to keep it running and intact. However, right now in this crazy world we are all having a hard time keeping food in our fridge and making sure we have money for gas to get by. I just needed to put this honest review out here! I am a female home owner and I make the decisions in my home when it comes to who I allow in my home to help us maintain what we have. Ryan didn't BS me. The service was not cheap but it wasn't something that would put me out till next pay period. I told Ryan I was going to cancel Nexgen due to the horrible customer service I had received, till the service he provided. He was patient, not trying to sell everything he could find on his lap top. He found the issue showed it to me, fixed it and explained preventative measures when we are able to financially. Not pressuring me. Thank you Ryan A with Nexgen.

Out water heater experienced a breakdown that needed to be replaced. The two women that took our…read morecall did everything to help arrange through their people at the office for someone to come and replace our water heater. The man that came out was outstanding. He gave us an estimate, very reasonable. We accepted the water heater experienced we needed. He installed it and cleaned up everything. We have been customers since last year. Initially we subscribed to their club or whatever they call it. The service was always great, and this episode just enhanced our appreciation for their work.

F this business. Called them because my dogs had chewed some wires and foam protecting it…read more The foam length was maybe 3 ft in length and maybe less than a foot to wrap around the cables. They said something around 75$ for coming down. Ok that's fine. Than when they get here they're like well it's gonna be 125$ for the wiring and 100+ for the foam they would wrap around. For only a job of 1 hour. $319 dollars. I could only imagine what something else might cost. This place is a rip off. The job was done good. But too expensive

"Angel was incredible! He went above and beyond, finding parts quickly and fixing my AC in record…read moretime. He even arrived ahead of schedule, which was wonderful. His professionalism, timeliness, and expertise absolutely deserve 5 stars. Thanks, Angel, for making my home cool again! I would highly recommend him to anyone needing HVAC work."

Angel arrived punctual for an estimate. Provided me with an ETA along the way. He was professional…read moreand relatable. Very nice man and highly recommend.

Adam was extremely knowledgeable, professional, and punctual. I needed both AC units inspected for…read morea listing, and he handled everything efficiently and thoroughly. Communication was clear, the process was smooth, and the work was done in a timely manner. I appreciate his attention to detail and reliability, exactly what you want when working on a transaction. Highly recommend Air-Approved Heating and Air.

Of course my A/C decides not to work last Thursday at the beginning of a 5 day HEAT ADVISORY!!…read more I am fortunate that I bought a home warranty for issues just like this...and there's more! The warranty company assigned the repair to: Air - Approved (Heating & Air Conditioning) As you could imagine, this time of the year and during a heat advisory, all HVAC companies are up to their collective eyeballs in folks needing A/C units fixed. The folks at Air - Approved were on it from start to finish. They provided me a heads up, via email and text, that they had been assigned the job. After our phone conversation I also received an email and text confirming the appointment date and timeframe for when the technicians would arrive. I even got a reminder the day before service they'd becoming and a message informing me they were en route day of service. (Also, the message instructs you to ensure the system is turned off at least 4 hours before they show up which is important. They can't work on an "iced up" system and would have to reschedule. Yes, the system can literally freeze up.) I love this - communication and being kept informed is so import - Well done! The technicians showed up well within the designated appointment time window. I briefly explained what I had observed the A/C system doing and the technician knew exactly what the problem was. He isolated a capacitor that had gone bad and it was the culprit. They performed the repair quickly and were on to their next customer. I couldn't be happier as a customer. I love supporting small and local businesses. Air- Approved has proven themselves through performance and they are now on my "Approved" list of preferred companies to continue doing business with in the future. They were courtesy, efficient, timely, professional, reliable and they followed up after service. If you need HVAC help or you want to be proactive with a preseason preventative maintenance check, Air-Approved has your back!!

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

Our A/C went out, we contacted several companies, and Fire-N-Ice was quick to respond and available…read moreto fix it. Our technician Jason was knowledgeable, professional, and efficient. We will be using them again!

This review is long overdue. I've been meaning to write it for quite some time, but life gets busy…read moreand I kept putting it off. After the level of service I've received from Edgar and his team, though, I felt like they deserved the recognition. I've now had two experiences with this company, and both have been outstanding. The first time, my AC wasn't performing the way it should after another HVAC technician had replaced my blower motor. The system was running, but it just wasn't moving enough air throughout my two-story home. Something still didn't seem right. That's when I called Edgar. He came out, took a look, and within minutes identified the issue. He told me, "It's your motor. It's not blowing strong enough." He explained that he could tell right away because the airflow wasn't what it should be, especially for a two-story house. He said I should really be able to hear and feel the air moving much stronger than it was. What really impressed me was his honesty and professionalism. After diagnosing the problem, I asked him what I owed him for coming out. To my surprise, he told me not to worry about it and didn't charge me anything. I ended up contacting the previous HVAC technician, explaining what Edgar had found, and requested a refund for the motor. I then purchased the same motor that originally came with my system and installed it myself. Sure enough, the moment I installed it, the airflow improved immediately and the system started performing the way it should. Edgar was absolutely right. The second time I reached out, I was having an issue with my AC condensate pump and drain line. I wasn't able to get an immediate appointment because they were booked up, but the technician I spoke with was still incredibly helpful over the phone. He took the time to answer my questions and point me in the right direction. Following his advice, I disconnected the hoses and used my shop vac to clear out the drain line. It turned out the problem wasn't even the condensate pump at all. Once I cleared the line, everything started working properly again, saving me from replacing a part that didn't need to be replaced. Both experiences showed me that this company genuinely cares about helping people, not just selling repairs. Everyone I've dealt with has been professional, knowledgeable, honest, and willing to go the extra mile. As someone who works in the trades myself, I really appreciate companies that operate with integrity. Edgar and his team have absolutely earned my business going forward, and I highly recommend them to anyone looking for trustworthy HVAC service.

Round 2 - Another 5 Star Review for Edgar's Air Conditioning and Heating. Service response was…read moreprompt and Hector showed up on time and took care of my issue with care and outstanding professionalism. Thank you - Hector. You are amazing. Will recommend Edgar's Air Conditioning and Heating to family and friends.

We originally had another company come out for a leak in our system in the attic. They told us they…read moreneeded to replace the plenum and one of the compressors so everything matches. Quoted us almost $9k for equipment and labor. We called AireTech for a second opinion... the technician found the leak immediately and replaced a pipe and fixed a loose section where the glue was nonexistent as well as flushed the system. Leak has been fixed at a much more affordable cost of around $400. Definitely recommend AireTech.

Fast response and great service. My repairs were done professionally and quickly. Mike was…read moreknowledgeable and helpful in handling the issues that we were dealing with. All concerns and needs met...