Always great customer service!…read more I came in today and was greeted promptly. However I knew exactly what I wanted so ran into grab it, was out in a jiffy!

The absolute worse experience I have ever had trying to return extra merchandise. I paid cash for…read moremy product, under the contractors name. If you return any merchandise worth over $10 they can't give you cash. They have to mail you a check. I was annoyed but accepted their ridiculous policy. After 10 days I called and asked about my check. A temp manager said he would check and call me right back. One week later, I called again asking about the check. An assistant manager informed me that the checks get mailed out to the contractor who's account it was purchased under and not the person who actually paid for it. He told me I would have to call them and ask for my money. Have you ever tried to get money from a contractor? Me either. They aren't in the business of giving money back, they're in the business of getting paid money. For their poor return policy I will never buy here again. I can find the exact same products online at a cheaper price. I went here only because I wanted to support a local business which costed me extra in the end. With politicies like no cash return in place I don't see how they expect to keep people happy. Most work i do on my house is cash.

Hoods is located across the street from Costco with a huge parking lot. They have several entrances…read moreand a vast assortment of flooring, tile, bathroom, fixtures, and accessories and even some home decor. Their prices seem to be very good.

If you want to prolong a kitchen model, this is your place! We thought Hood's was great when we…read morefirst ordered our KraftMaid cabinets. Kaiti seemed knowledgeable and the process was fairly easy. We made our original purchase on 12/27/25 and were told they would be delivered in about 4 weeks. Well, 6.5 weeks later on 2/10/26 they were FINALLY delivered. KraftMaid seemed like a good quality cabinet but their manufacturing needs major help. We had TWO different cabinets that only had shelf holes on one side. One cabinet with a HUGE scratch on the front frame. One cabinet didn't have the drawer face connected and was sent separately without the proper hardware to install (it wasn't just simply screwing it in). One cabinet that had the wrong door swing. One cabinet the shelf holes started at 7" from the bottom and the other side 7.25". Makes great for level shelves. Finally our end panels for our island were ordered too thick so they would stick out. We went back to Hood's with the list of problems and Kaiti was very apologetic and said she would have everything fixed. We had already installed the 2 uppers without the shelf holes because we didn't notice it until we went to put the shelves in. She said since we did that already she wouldn't order new ones and instead give us a discount. We were ok with that. She also said we would get some sort of reimbursement for the other issues as well, she just needed to contact KraftMaid. Moving forward, the upper cabinet with the large scratch was reordered along with the end panels. She said expect them in 3-4 weeks. This was on 2/18/26. We did not receive the order until 3/26 which was a whole fiasco in itself because they wanted to wait until the following week because they didn't have delivery drivers. Luckily, someone outside of cabinets, I think his name was Matt and the only helpful one at Hood's, got my call and personally picked them up from the local warehouse and delivered it to us. He was awesome. Here's the next best part, Kaiti ordered the WRONG end panels AGAIN!! We're going on 3 months now from our original order date. We go speak with the cabinet manager, Randy, and told him everything. He said he had talked to Kaiti about giving us some reimbursement but she never followed through. Her communication skills were terrible. They only thing she kept relaying is that she gets to retire in several months. She should have retired before we purchased our cabinets. Anyway, Randy only offered us a reimbursement of $250 after spending over $14k on our cabinets. We finally got $500 out of him. Should have pushed for more but we were fed up at this point. He went ahead and ordered the correct end panels and said he would have them expedited and we should have them in no more than 2 weeks. Ha! Ha! This was 3/26 and our end panels finally arrived on 4/22. We will NEVER return to Hood's again. It was an absolute shit show. Almost 4 months for all our correct pieces to come in.

Where to begin? Their selection is excellent and even better communication. We have used…read moreBoardwalk three times now and every time we are impressed with the service. My husband took the installation classes provided for free by Boardwalk and they really inspired us to try this ourselves. Ordering through our pick up process, they were great. Zero complaints!

If there were a zero star rating, this place would have earned it. If you're going to go work with…read morethese folks, be ready for delays and poor customer service -- especially if you're a woman and you have to deal with the man that works there. He drops patronizing comments around like crumbs from a donut. I imagine he's the sort that if someone tried to address it with him, he'd avail himself of responsibility because women are "over sensitive". I went in on Friday 11th August to inquire as to whether they could find a box of 4" X 3/4" Brazilian Cherry (Jatoba) flooring to finish about 15 square feet, which I am short. They took my name and number and said they'd call if they found some. About 45 minutes later, they called me back to say they'd located some. "Come on back in and we'll get that ordered for ya." Since I was already on the phone, I asked if he could take my credit card details so I wouldn't have to make the trip out there a second time. He seemed irritated and unwilling to do it, but I managed to persuade him to take my details, and remained generous and polite despite his dismissive tone. "Ok -- I think we'll be able to get that on the truck this afternoon for you." The following Wednesday (15th), I still hadn't heard from them. Since he hadn't issued a receipt or confirmation email, I checked my bank account to see if the payment had gone through. It had. Since nobody had called and he'd said the wood would be on the truck Friday, I figured it'd been plenty of time, so I went to the store. It hadn't arrived. The guy once again seemed harassed and irritated by the inquiry, refusing to make eye contact, and remaining slumped over his paperwork and computer screen, which were turned away from me. Turns out they didn't have it in the warehouse and they couldn't get it easily. He'd have to order a box from somewhere in New Jersey -- for which he explained I'd need to pay an additional $60. I wasn't willing to do that. I asked if he'd considered calling to communicate. He immediately wanted to talk about refunds. (!) Since I'm on a tight schedule of building, I suggested instead that if they normally carry 3&1/4" or 5" Jatoba, I could get my sample from the car and we could see which of the two would work best. When I came back in, his demeanor had shifted and he was suddenly friendly. It was clear that the 3&1/4" would work, I was willing to just move forward despite his inability to comprehend that I didn't need classes on how to install flooring in a house I'm building with my own two hands. Turns out they didn't have it in stock. It was going to take too long to order, so he offered a refund, but was unwilling to issue it directly to my credit card because there's a fee attached, and they normally issue checks to defray the cost. (!) Not long after I left, they called back and had located a box they could get to me the following day. It was a bit more expensive, but they offered to eat the cost, so I thanked them and moved forward. I showed up to pick up the wood first thing Friday morning the 18th -- a full week after first starting this and being promised different things that they couldn't deliver on. They loaded it in the car and sent me on my way in less than five minutes. At a stoplight, I looked down at the label on the box, which was poking through the seats. It said 5" Tiger wood. I called and told them that I was DONE, and they'd be issuing me a refund directly to my credit card right away, which they did. I was about 10x more rude to them than I would ever normally be. Ever. Naturally, they said that this "never, ever happens". And I'm really not proud of being so rude to them in this, but come on. They could've communicated or treated me with respect as a customer multiple times. Not only that, but if you've had a difficult interaction with a customer, you'd think it'd be in your best interest to double check the label on the box before it reaches the customer. So yes, it's the warehouse's fault for picking up the wrong box, but it's THEIR fault for not checking the box before following up with me. Additionally, being an empathetic, responsible human being in interpersonal interactions is not a super difficult skill to learn, and it goes a long way. Their mistakes have cost me over a week in wasted time, effort and energy during a tight building process.

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

First -the floors look great. Our installer was fantastic. The business part of this transaction…read morewasn't so good. First quote went up significantly (due to the measurements that I gave them) book, I'll assume that responsibility. Pick out another flooring so the wheelchair can go over it. Then the pricing starts really fluctuating. They've already started tearing out the flooring. Here comes Mr. Hometown himself. Another 2k for subfloor. Absolutely not. Decided to glue it down. No mention of price change. Floors done-look fantastic! Get a call from Mr. Hometown -they will be adding $400 to the second half so that they can pay the installer for putting down glue. Pretty poor business there Mr. Hometown. I really debated about writing this - $400 on top of $18k doesn't sound like much but such poor business Mr. Hometown.

I hired Rick in Jan 2025 to complete finish our unfinished basement. The 'team' of 3 men were from…read moreIllinois. I live in O'Fallon mo. These men didn't arrive until 10:30am to begin their day. They took a lunch break and left each day by 3pm! One day, I saw that they were using my extension cord that they'd taken from my garage without asking! Umm bring your own equipment please or at least ask to borrow. Only one of them could speak broken English. They were scared of my dog so I HAD to be home while they were working. It was ridiculous. Their drywall skills were pathetic and tape and muddying looked like my preschool kids did it. When I would show Rick their shoddy work he would had them correct it but it was over and over and over. Their paint work was poor. Parts of the floor tile had to be removed and replaced. We found The ductwork was left unhooked up and ceiling tiles right over unfinished ductwork. I would not recommend and I will never use again. DO NOT USE THIS COMPANY as they hire non English speaking men who do do not know how to do interior construction work. Egress window leaked too

Rick and his team at Premier 1 Properties did an incredible job finishing our basement and staying…read moreunder budget. We had a low, tight budget but big dreams. We received quotes from a dozen contractors and none of them could stick to our budget. Rick provided some solutions that would help us stay under budget and still have a really nice space. It is now the BEST space in the house. We will be calling on Rick again for our next renovation. We had a one-year-old at the time of renovation and it was in the middle of the Covid 19 Pandemic. Rick and his team were incredible with checking on us and letting us know in advance how our day might be disrupted by the work. They were considerate of sound levels when he was napping and so courteous of our home life, which we were still adjusting to ourselves. This showed us a lot about the character of Premier 1 Properties. They care about the quality of their work, but they also care about their customers and their experiences during renovations.