liars. I use the Hilton app for contactless check in and out. On this day, the card I associated with check in wouldn't take the prepaid $50 authorization (the room had already been paid for). so, I offer to give him a new number which he responds to with "we have to swipe the physical card" uhh... the app doesn't swipe anything. You can punch in a number, just like I did. nope. so I offer cash for incidentals, and he can just give it back when I check out. nope "we don't deal in cash" but they have laundry facilities which require quarters... so, they turned away a ten year Hilton honors diamond member. read more

Thank you Dennis for making my short trip and great experience. Your smiling kind face after a long drive was a great welcome. This hotel is beautiful and ecofriendly! Not only is the staff super kind and helpful but the hotel itself is beautiful! I love the room I had. It had a full service kitchen, fridge, stove, dishwasher, full size 4 seating dinette, 2 TVs one in the living room and one in the bedroom, sofa pull out sleeper, large bathroom and lots of plug in!! I mean WOW!!! Holy smokes I haven't stayed in a place so clean and fairly priced in a looong time. I can't wait for my next trip here! Thank you to the room service cleaners, you did a wonderful job. The room was spotless!!! Great job!!! Thank you to the security guard who walked me to the door late last night. I appreciated your kindness and you being a gentleman. I had a long day at an event and the only spot open was far in the back. Scary for a woman walking with luggage alone in the dark, I really appreciate you so much! Thank you!!! I wish I was able to grab your name. He's a young man, early twenties, I hope he gets the recognition he deserves! Update: I found out his name! It's Euriah (gosh I hope I spelled that right)! Thank you Euriah for walking me to the door! :) read more

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We stayed here 10-8-23 to attend a wedding close by. We had asked for early check in the day before and at 11 am on arrival day. Both times were told could not be guaranteed, which we understood. Took our number and called us at 130 to check in which was great. Room was very nice and the staff and breakfast was great. Would definitely stay here again!!!! read more

I stayed here for one night. The room was very clean and tidy. The staff was friendly. The breakfast food was the best of any hotel that offers complimentary breakfast. Will come and stay again. read more

If I could give this place zero stars I would. I try working with Hilton and the hotel directly to try to resolve my issues and they basically told me to go screw myself. Not only did they deny locating my baby blanket I left behind, which is actually impossible unless a staff member stole or disposed of it, but they promised late check out and then refused it the day off, the food was gross and the staff was rude and lazy. Do no ever stay here read more

I'd give zero stars, but that isn't an option. I'd never waste my money here again. Youre better off spending a little more to stay at the Pechanga Casino Resort. The only reason why I stayed here is because Hilton Garden Inn was fully booked. Our room was so filthy and smelled old and like pets. Breakfast was cheap. I've been to Temecula 10 times in 5 months, and this is the first time that I couldn't wait to go home. Spend your hard- earned money elsewhere. read more

I'm not terribly excited to write this review, but, it needs to be done! If you are a business traveler, a family, or anyone considering staying here, there's a few things you need to be made aware of. First - we usually stay at Bonvoy properties and have been for some time, out of a need to stay somewhere closer to our home that is being remodeled, we chose Home 2 Suites by Hilton, thinking it would be comparable to a Residence Inn, or Element, etc. Easy check in, card key on our phone, all seemed great....until we checked in to the room that had a sticker seal on the door frame stating it was thoroughly cleaned and sanitized. What did we find? A BROKEN CRACK PIPE in the dishes. Ok, so let's go to the front desk and get another room. YIKES. not clean, nope. Upgrade? no upgrade, no manager apologizing with a free night, or anything. Second room....dishes COMPLETELY filthy. We loaded them into the dishwasher and ran it on sanitize. (there was also a little sticker on the door frame of this room too) Fine, all good, we cleaned it up. Now it's evening....hmmm. There's a party in the parking lot, music, drinking (maybe drugs?) and hanging out on the hoods of cars, assuming they belong to the people that are using them. Ok, fine, but, really?!?! party in your room. So weird....I mean, this place is located in a business park area of Temecula. Next morning, I wake up and take the dog outside to do his biz...someone slept on the floor in the hallway in a sleeping bag. Oh yea, that's normal for a hotel. Right?!?! We are out all day at the house and we come back to the hotel and notice a "transaction" finishing up between a "lady of the night" during the day. I mean, it's a perfect hotel for that, as you can check in online and have a key on your phone....she might be the one that broke her crack pipe. OOOPS. So - not sure what's going on with this place, but, there's definitely some interesting unsightly behavior and I'm glad we tried out Hilton - just confirms that BONVOY properties are waaayyy more reliable, clean, and predictable. A few more things - little ones about the room. No conditioner unless you ask, a very weak hair dryer, no corkscrew, no full size coffee maker, and, apparently a nice toaster that works well as a doorstop per our neighbor. (We witnessed this - kinda funny) read more

I am so going to stay here again. The room, with a pet was clean and comfy. The staff is super friendly and very accommodating. The whole hotel is clean and friendly with a gym, washer and dryer and a pool for those warm days. If you need a nice getaway or a place for your business travels, I highly recommend this Home2 hotel. read more

This particular Homes 2 Suites was very disappointing. I was charged an extra night that I did not stay due to a booking error on their end. I did my best to try and get them to do the right thing and the managers of this location would not be moved. The room was hot. The hotel was not kept up. Dirty towels in the ice machine area trash in the hallways and over spilling in the cans. Blinds wouldn't go down and let to much light in. Only one paper towel on the roll. Two rolls of TP were only less than half full. Dirty spills that looked like puke on the carpet in the hallway. l felt like bc so many people live in So Cal that the individuals don't matter. read more

Needed a handicapped room and was told I could not have one. The couch in the room was torn, dirty and extremely uncomfortable. The air conditioner was loud and old. The mattress was so uncomfortable! Very poor consideration of guests and their needs. Is it legal to deny a handicapped room to a person with a heart condition and bad knees??? read more

The customer service by Ashley and the young man at the front desk was great, unfortunately the guests at the hotel made the experience terrible. Check in was amazing Ashley even gave us a map of wine county and passes for a discount on a tasting. She had a printed lists with restaurants their numbers, delivery or dine in etc. so helpful. The rooms seemed very clean and were sealed with a sticker to let us know Lysol was used to clean all surfaces. Our first night was terrible ... We went to grab our bags from the car people are congregating by our car and the hotel door smoking weed. I thought ok at least there outside not inside smoking. Wrong! The entire stay the elevators, hallways and room smelled like weed from neighboring rooms. It was so gross. An alarm started ringing in a neighboring room off and on for an hour starting at 8:30pm. The people right next door decided to have a party and had music on full blast from 9:00pm to about 3:30am. In between them fighting and yelling we couldn't get any sleep, even with our tv on it couldn't muffle their noise. At 12:45am I called the front desk to ask if they could ask them to turn it down just a little. The girl who answered said she would go check, 15 min later I heard someone knock twice at their door softly of course they didn't answer and continued to party all night. For $209 a night I expect to at least be able to sleep, we didn't even get an apology. I get covid changed things but your complimentary breakfast is a stiff cardboard Jimmy Dean sausage and biscuit, an artificial yogurt and muffin and a green orange. read more

What a pleasant surprise this hotel is small and brand new!! very quaint quiet and clean, beautiful pool, firepit, beautiful décor free parking free breakfast free Wi-Fi!!! Such reasonable prices!!! Will stay there again for sure looking forward to it! is near Old Town too, tons of restaurants, brewery, Pechanga, and fun nearby!! The staff is phenomenal!!! The rooms have a small stainless steel fridge, dishwasher, sink, dishes, pull out couch great TV... And I could go on and on! It is a little off the freeway so you do not have any mumbo jumbo!!! We had no idea the Room we stayed in on the 4th floor had never even been used before! Immaculate!! read more

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Wow! This is the absolute best hotel I've ever stayed in. Where do I start? The service, top notch! From the front desk personnel to the house keeping team, incredible. PET friendly! The rooms were PERFECT! A fully stocked kitchenette (they even provided some dish soap and a dishwashing pod)...yes there is a dishwasher! Also, they have a full size fridge with freezer :) The beds are sooo luxurious and comfy! They have a nice window with blackout curtains as well! Makes the room pitch black! This really came in handy as my daughter goes to sleep super early ! Complimentary breakfast provided, pool, gym, laundry room etc! So worth the stay! I would absolutely stay here again and recommend Home2Suites to anyone and everyone I know! read more

So disappointed in Hilton. I'm a Hilton rewards member and this is by far the worst experience i've had in a Hilton. We booked 3 rooms for an event that started 2 hours after check in so we called ahead of time to verify rooms would be ready by 4pm check in tome and on the same floor. When we arrived at 4 only one room was ready. It took another hour just to get the other two on a different floor ready. Horrible!!! For paying $300 a night a room this is below acceptable and I cant say enough about the breakfast, expired milk is out for breakfast and looks as if everything just came out of a storage room. read more

This is one of the newest hotels in the area, so it feels clean. The front desk staff were friendly and helpful, and the rooms were good size and well appointed (fridge, utensils, smart TV's etc). We weren't provided any toilet paper or shampoo, but they were quick to bring some and apologize on behalf of the new housekeeper who must have forgotten. Some other small things in the room, such as the ironing board, were broken - I don't know how this happens in less than a year of being open! I'm only giving 3 stars because it is a basic hotel/motel property, and it was overpriced at almost $200/night. It didn't include any housekeeping, breakfast, or use of the gym. Understandably, Covid has restricted these things, but pricing should also reflect these scaled back offerings. read more

Such a nice and clean hotel. Super close to everything. What sucks about staying here during covid its that they didn't have any hot meal, but we got a quick to go breakfast bag that include mini sausage muffin, fruit, yogurt, muffin and water. So not to bad. And Dennis was very helpful and friendly during our stay here at the hotel. read more

Dishonest management with terrible customer service. as a Hilton Honors member, I have never be treated the way this establishment handled my booking. They told me they are not affiliated with Hilton and are a franchise so basically they can do what they want. My complaint to Hilton customer service seemed to indicate otherwise and Hilton as a whole is concerned about the treatment by management. Suggest staying elsewhere while in Temecula. read more

This is by far the worst hotel I have stayed at. This establishment is located in the heart of old town Temecula yet the staff lack the basic common decency of dealing with individuals who have come from a late night out. Our room received a noise complaint for being too loud during quiet hours. Very fair in my opinion however in order to relay to us that we were being too loud (our first warning) we were immediately threatened by one staff member that if they hear another noise complaint we would have the police called on us instead of just letting us know weve been too loud. This was our first warning yet we were already met with hostility and unprofessionalism. Because of this after that warning we had left our room as to not cause a further disturbance and continue our night out elsewhere. When it was time to come back to the room to get a few hours of rest we turned the Tv on had a few laughs as we were settling in at around 7:30am. We hadn't even been in the room for 10 min before we have another knock at the door saying there's another noise complaint. As if it weren't obvious they saw us walk through the door and were already preparing to have an issue with us. Mind you quiet hours are from after 8pm to 8am. 7:30am we were threatened for literal laughs. Not only can these situations be better dealt with in regards to a different tone and different mannerisms but this staff was just obviously lacking fundamental training and patience needed to work in customer service. Mind you they didn't have rooms available at our 4pm check in and didn't allow us a late check out. Verbatim "No. Imma need you guys out by 11" The two ladies who checked us in at the beginning of the stay were wonderful however. But the white older lady with a vendetta and the younger gentlemen with an absolute ugly demeanor top the worst experiences I've ever had at a hotel. Retrain these folks. read more

Very clean, modern building and room. Everyone we came in contact with was very nice. BUT, the shower gel dispenser was broken, I called frint desk to fix, and the DID NOT come and fix it. Also, AC unit in room was very loud. read more

First id like to Thank Mr. Dennis for checking me in.. He was so nice and really made me feel right at home, after i had a bad reservations experience... 2nd floor a Young lady who cleaned that floor room 229 was on it.... Thank you frfr sis like you were sooooo nice. She gave me the last of her small bags and went down to get herself more. I was like omg THANK YOU!!! MRS.Patricia THANK YOUUUU for solving my reservations concern like i really appreciate it Lovvvvve the Location right by amazing food places and the Hotel Pool omg Super clean also had a Blue Crystal fire kick it lounge where i got to relax outside. The Gym i didnt use but it was nice it had a lot of room to workout comfortably. THANK YOU to all Staff @ this Location Home 2 Suits i really felt at home.. Oh and the kitchen i loved that the room came with everything cups plates silverware etc... Very clean!!! read more

Home2 Suites by Hilton Temecula - Loved the white soft sheets made a great photo shoot room thank you Super clean room - Hotels Near Me - Temecula, California

We booked a suite and got a regular room. They claim this was what we booked. $500 for a regular room in a 3 star hotel. This place is terrible. read more

Clean, large hotel room. No complaints except the only annoying part of our stay was having to listen to some entitled customer yell at the hotel staff because he was dissatisfied with the FREE breakfast. You see a new low in humanity when someone feels they can yell at staff about a free breakfast because one of the items he wanted was gone. Maybe he should wake up earlier or maybe he should go somewhere to pay for breakfast. Anyways, just writing this review in hopes he reads this. Last name starts with P. Checked out in 4/3. Be a better human, no one wants to hear you whine. read more

The hotel is awesome! It is extremely well decorated and everything has a new modern look. I stayed here for a water polo tournament and honestly I'm so glad that we chose this hotel. The rooms are extremely well designed and are very clean. It even has that brand new smell :). The sliding bathroom doors are kinda weird, not bad, just weird... but it was a very great place. "Say Yes to the Dress" was always on so that's a plus and their waffles are dankkkkkkkkkkkkkk:) (I couldn't finish the waffle tho haha) Book your stay here!!!! It's awesome! read more

Home2 Suites by Hilton Temecula - A really good waffle - Hotels Near Me - Temecula, California

I want to shout out to the Home2Suites crew that took care of us for the past 4 days when many other guests and we had been evacuated. Everyone was wonderful in helping with anything that they needed. The hotel was great to have a full-size refrigerator, plenty of space for all our stuff, and our kitty cat! They even had a washer and dryer! (LOL, yes, I even brought my dirty laundry!) I also want to say thank you for setting up the tables in the front lobby for our firefighters who were getting a chance to come in and get showered and get some decent sleep. Thank you cards and snacks were provided for them around the clock. The hotel is very nice, clean, and the breakfast was especially yummy with a nice selection of breakfast foods. read more

Expensive and not good for weekenders This hotel is set up for folks coming to work in Temecula area for a week or so. We got hassled at check in. Although online you can check in and just stop by the desk for the keys it was a lot more than that. Check ID, reswipe CC, list all guests and they cant find this on the computer. And not very friendly while doing it. It is not a suite. King bed and fold out couch. There is limited room service. Made up the bed but no new towels or trash taken out. 400 combo breakfast is OK but there are much better out there. No bar or drinks onsite. This is not a resort but just a place for workers to stay. We should have looked around for more accommodating vacation friendly hotels read more

The hotel is very nice and the staff was very nice. The bed and pillows are comfortable. I stayed here as it is pet friendly although I end up not bringing my dog with me. I took away a star as there is a spot on the carpet that should have been cleaned/removed and holes on the couch. read more

hello. When I first came into the hotel, I was quite impressed. Everything was going perfect. I had a wonderful night sleep. And then I went down to have their breakfast. I first went for the coffee after taking a few sips, I noticed that it was lukewarm. I went up to the front desk and told the young lady that the coffee was not hot. She proceeded to say thank you for letting me know. It's been 15 minutes and the coffee has not been changed. In the meantime I decided to get some breakfast. Since I am on a protein diet, I decided to get the eggs. I brought the premade vegetable omelette to my table and I took one bite and it was actually cold. Since I didn't see anybody behind the counter in the kitchen area, I proceeded to go to the front desk again. I told the same lady about the eggs and how cold they were. She proceeded to tell me again thank you for bringing it to her attention. That was 15 minutes ago again and here I am writing to you. The girl was very rude. Food is terrible and that's why I gave this a two star rating. Everything can be going wonderfully, but when you meet people who are very rude to you and don't really give a crap about what you're saying, it kind of ruins things. If you want a good night sleep, this would be a good place. But if you want a good all-around experience, this is not the place. read more

BOOK IT... based on other reviews i was kind of nervous to book and stay here however, i would stay here again. We were looking for a place that wouldn't break the bank but still be somewhat close to the wineries, specifically Wilson Creek. This place was about 7-8 mins from Wilson Creek winery via uber. The front desk was very welcoming and the hotel has curb appeal. The room is nice and roomy, it has a microwave, fridge (not mini, regular size), dishes, coffee maker, and dishwasher. It also has a mini living room area, closet and a spacious bathroom. I would stay here again. read more

This hotel is brand new and very nice. It's clean and shiny new. It's modern, comfortable, business friendly, family friendly, and nice to stay here. I will definitely stay here again! read more

This place was a good price! 24 hour gym. King bed & sofa pull out bed, GREAT free breakfast till 11pm. 2 kinds of eggs, fresh waffles, donuts, English muffins, toast, milk, 3 juices, Pierre water, coffee, tea, cereal, Looks Newley remodel and free coffee and tea 24 hours!! They have creamer and alternative sugar which is a plus for me. I would have gave this place 5-stars but I got bit 5-6 times on my body..from the king size bed. :( Bugs are so not attracted to me. Was bit in my head, lower stomach, foot. Not super bad, but itchy still. I hope it wasn't bed bugs. I'm just going to assume spiders. Idk but all and all I would go back. Minus the bugs. read more

They charge 125 for pets. This is not easily advertised in their website. You cannot find it at all on Hilton's page or a page about faqs at all. Finally found it way after booking and having to pay this fee. It cost just as much for the room. After having been to hotels in Santa area that charged 25, this is outrageous and a real scam to make money. read more

I came to check in late at night after speaking to a customer representative just 1 hour previously and asking what the incidental deposit would be. The representative at the number I called from the google search listing told me that the property doesnt have an incidental fee. When I arrived the person working the desk suggested that no such person works for the company, the manager wouldnt be in til morning, and she couldnt check me in without taking a $150 deposit. So I am now sitting in lobby with a 2 night non refundable stay and no manager to speak to. read more

This is a brand new hotel conveniently located off of Rancho California Rd. in Temecula. I had to stay here for several nights while renovating a home up the hill. It was so nice to have a kitchen with a dishwasher, we didn't have to go out to eat every night and felt at home. The hotel offered one of the better free breakfasts I've had. The staff was accommodating, and I will definitely stay again next time I need to be in Temecula. read more

Currently rented a room for a weekend because of construction in our house( TEMECULA ) The first night was very pleasant but the second night was awful!!! We had an incident with a rude partying druggies next-door to us.. my daughter had made the first call to the desk and asked if they would contact the room and tell them to keep it down.. The second time I made the call The front Dess lady said she would take care of it. She did not take care of the situation we had to check out in the middle of the night because of the situation I will not be using Home to You suites by Hilton anymore..My daughter should not have to listen to drunks cussing and throwing each other up against the walls and cursing all night!Disgusting terrible experience read more

Do not plan on staying here long term. I asked to be charged weekly and they will put a $1200 plus a daily rate hold on your card for a week, then charge your card the weekly rate. The first week it did not hold $3700 but every week after that it did. I talked to the manager about it (which she was rude) and said that's just the way we do it. She called me the second week and said my card is declined and if I do not pay, I will be locked out of my room. I explained to her that you are already holding $3700, she said it is not her problem and contact my bank. I contacted corporate and they were no help and said all properties are different. I checked out and went to Embassy Suites which they are not holding or charging until the end of the weeks. read more

I had stayed one night here at this Home2 suites Hilton. I had an issue with Kayla the manager there or I would of stayed longer. She was very rude and unprofessional. I have never dealt with anyone this rude there and I am diamond status and for her to treat me the way she did makes me to not want to ever go stay at this place again. She didn't want to help me and she seemed to blame me because I was asking for help. I hope she learns to treat customers with respect andwant to help them out. We had a very bad experience and it makes me mot want to ever stay there again. read more

There are some people that have a heart and some that don't. All I can say is thank you Ms. Kayla, Matt, the other desk lady and the awesome guest service lady Megan that brought us a brand new iron. it started off rough but they made it right. read more

I am not a happy camper. I have. 4 night stay and after night 2 I asked to have my room cleaned when I left in the AM. I got back to the hotel at 9:39 PM and the room was not touched. I had no towels, no washcloths and no TP. I went to the desk and was told they would bring stuff up. I need to go to bed for an early meeting in the AM and now waiting. Not sure what their timeline is but I need to go to bed. Really poor service. read more

From my check-in to check-out the service was terrible. I switched rooms three times due to the first room smelted mushy with a foul manly body odor. The second room smelt like dog urine with huge dirty spots everywhere next to the desk-table, couch and chair legs. After going into the second room, I called the employee who was walking down the hall to please come inside the room with me to view what I was seeing. She inspected the room with me and agreed that the room was disgusting. The third room didn't smell as bad but it still smelted like an animal. I was told that the hotel was dog friendly which I don't mind but the problem for customers who do not live with an animal should have a room that is dedicated to those guest. I completed the survey via online and sent an email and the managers replied and said thank you for your input and we hope to see you again. She did not offer anything to makeup for my inconvenience or offer a discount on my points used. Nothing for my inconvenience and 50,000 points. The management did not do anything to make my stay comfortable or pleasant. I do not plan on ever going back and I would have left if they would have refunded me my points. read more

Clean, great staff and great bag breakfast. What can you say about covid era!! Dennis made the stay enjoyable with his personality and great customer service. Highly recommend this hotel. read more