I just moved into this house, and you know how unpacking goes. Yup, trash everywhere They took care of everything! Susana was amazing! Thank you all! 5 stars read more

DO NOT RECOMMEND!!! -10s. The cleaner arrived 2hrs late then didn't stay for the full 6 hours that I paid $315 for. The amount of cleaning that was completed was much less than 6 hours worth of cleaning and the areas that were cleaned were not completely cleaned. In a 5 bedroom, 4 bathroom home, 2 bathrooms were partially cleaned and floors on one of two levels were partially done. Kitchen wasn't touched. Nothing was completely cleaned - my teenagers can clean better and that's saying something. I honestly don't know what she did for 5.5hrs After the poor cleaning, I contacted Homeglow for a refund only to find the company leaves all refund decisions in the hands of the cleaner to accept or deny. This resolution process is completely biased in favor of the cleaner leaving the customer out to dry. STEER CLEAR OF THIS SCAM!!!! read more

I purchased a Groupon for what I believed was a one time cleaning service discount, and I was more than happy to tip the woman who came and cleaned my home today, but I am absolutely furious. That homeaglow does not disclose that you charge people and trap them into a six month cleaning contract... I will be reaching out to Groupon and the Better Business Bureau and everybody I can think of and I'm starting here on Yelp, because I've been on this app for years. I have never been more furious with a business than I am right now and I have been to a lot of really crappy doctors who have screwed me over really bad. But I really don't think even that amount to trying to take advantage of a disabled woman who recently had a hysterectomy and needed some help getting her home clean... Please everyone who tries this service do your homework first if you can. This company is rated poorly Untrust pilot and on yelp and I've yet to find out where else, but I will be leaving reviews all over the Internet like this one. Because this is not OK! It's really ashamed that you have such predatory practices and such shady business ethics, because the young woman who cleaned my home today was delightful, and I would've loved to have hired her again, but I will not work with homeaglow again. I have reported that any further transactions that homo glow tries to make from my debit card or my bank account will be fraudulent, and I have canceled my debit card and I will go get a new one later today. So good luck trying the six month horses***. I would not recommend this company to my worst enemy, and I find it really suspicious and shady that I am unable to find the Groupon for this service and the HelloFresh service that also tried to lock me in to an extended contract and I will not pay $140 to you to cancel this! You have to be out of your ever loving minds! Please just look up somebody else who works for themselves hire an independent contractor. I don't know, but just don't work with this company. I'm absolutely beside myself at the deceptive practice of this company. read more

WORST company ever, for cleaning- fine if you get the right cleaner (had a great last one, so not to knock the staff). But their customer support is HORRIFIC. A cleaner broke an $800+ pot belonging to our family. they've offered max $170 to repair (mind you repairs range $1k-$3k) and does not cover to get a new one. they comped me a cleaning and gave a $75 refund, but its an antique family heirloom... not enough. In addition, they've done nothing but go back and forth about wanting additional documentation, to only change what documentation they needed 48 hours before the appeals window closes. Don't care how great the cleaning or cost is, the liability and risk of working with the greater org is not worth it. read more

The cleaning service was fine. She came she worked the end result was wonderful. I didn't need repeated services, just the one time cleaning. Homeaglow has called me repeatedly trying to keep my business. Told them im not interested and STILL persists on scheduling more services. I cancel, I decline, even cancel my membership. STILL they call and ask for my business. Dont understand why No doesnt mean No in this situation. read more

They sent a different cleaner and they keep charging your card. It's almost impossible to cancel. Do not fall for their scam

My last cleaning service that was rendered to me , was a lie ,gave good ratings and a tip , check after they left they rearranged and organized but never cleaned anything , dust and dirt was left in bathroom with shower running and bedroom not done with vacuum running , I felt being taken advantage of , don't no how to report the problem they knew it too, because I trust them with coffee and food , first time ever using cleanup service, why would they take advantage read more

Undisclosed fees, no cleaner reply for scheduled service, no response from customer support! Run!! 0 STARS

Buyer beware. Homaglow advertises an attractive discounted introductory cleaning, but what is not clearly disclosed upfront is that the promotion comes with a six-month membership commitment. If you choose to cancel, you're charged a $210 cancellation fee. My experience was incredibly frustrating. I paid $79 for the introductory cleaning, was then charged $59 for the first month of membership, and when I decided to cancel, I was charged an additional $210 cancellation fee. Despite paying for that first month, I was told I could not use the service because I had canceled. That means I paid a total of $348 and received only the initial cleaning. My biggest issue is the lack of transparency. The true cost of the promotion and the financial consequences of canceling should be made abundantly clear before customers sign up. Instead, what appears to be a simple discounted cleaning can quickly become a very expensive commitment. The cleaning itself was fine, but the membership structure, cancellation policy, and billing practices left such a negative impression that I would never use this company again or recommend it to others. Read every detail carefully before signing up, and make sure you fully understand what you're agreeing to. read more

We had a terrible experience with our Homeaglow cleaner. First she was scheduled for 10:00 and didn't show up until 10:30. We scheduled her for 3 hours when she got there we told her the things we wanted cleaned thinking it should take 3 hours to clean it. She was done within 2 hours and complained when we told her she was scheduled for 3 hours so we wanted her to do more. She only did 10 more minutes of cleaning and packed up her car and left. We work from home so we were busy working while she was cleaning so didn't check out her work. When we did you could tell it was a total rush job. Our dresser's still had dust all over them. Our floors were still dirty. No windows were cleaned. It was worse than when our 12 year old kid cleaned the house. We called customer service and they were a joke. Told us that we had to pay the $105 dollar cancellation fee. There was no way around it even though the cleaner did a terrible job. Do yourself a favor and don't use the service. It isn't even worth the $124 that we had to pay because we ended up cleaning everything ourselves. read more

The woman who cleaned our house was amazing but they're a scam they're telling you its $20 to clean no your next Cleaning is $20. Also you don't know that you're in a contract with them for six months and if you try to get out of it it's $100 get your own made service. They're not worth it. read more

Booked a cleaning 3weeks prior & they cancelled me 2 days in a row with NO explanation. Just sorry let's get you rebooked. Any company would charge a cancellation fee if it was last minute like that. Not worth the hassle or headache of corporate America. Do not recommend this company!!!! read more

Do not fall for their bait and switch scheme as you have to sign up for a subscription. We've had multiple cleaners cancel last minute, or switch the date of our appointments. The two that actually showed up were subpar, but more frustrating than that is we had to use a translator as they did not speak any English. There is absolutely zero customer service as everything goes through their website chats and what I assume to be AI as we have yet to get a response to several inquires and reported issues. read more

This was one of the worst service experiences I've ever had. I paid for 6 hours of cleaning to cover two full bathrooms, a half bathroom, kitchen, and living room--and barely anything was actually cleaned. The cleaner showed up 30 minutes late, took a 30-minute break during the time I was paying for, and then left 30 minutes early. That's 1.5 hours of time I paid for and didn't receive. Even with that, she only cleaned part of a half bathroom and part of the kitchen in those hours. That's completely unacceptable. On top of that, she falsely claimed that cake smeared on the wall by my 3-year-old was "poop," which is not only wrong but incredibly unprofessional. Instead of doing the job, she made excuses and misrepresented the condition of my home. I recently had back surgery, which is exactly why I hired a cleaning service in the first place. I physically cannot do this work right now, and instead of getting help, I was met with poor service and judgment. Customer service made things worse. They initially offered a 2-hour voucher, then took it back after claiming my home was "unhygienic" based solely on the cleaner's word--which is completely false. This service is a waste of money, poorly managed, and untrustworthy. I would strongly recommend avoiding them. I want my money back. read more

They do the $19 initial cleaning related to a deep cleaning of everything that you own. It's not a joke that parts actually real. You do have to subscribe to a subscription before you get the free $19 cleaning so just keep that in mind. But the main thing is that you get a $19 total cleaning of your house which is absolutely epic. The subscription is worth it in my opinion. To each their own. After they cleaned my 10 athletic shorts they were stacked neatly in my bedroom. read more

Homeaglow - Laundry - Home Cleaning Near Me

HOMEAGLOW IS A SCAM. DO NOT USE THEM. They have unreliable cleaners and TERRIBLE customer service. Don't let their advertising and website fool you. Seriously. They are really awful - do you self a favor and use another service. read more

Don't do it! It's a scam. They'll charge you hidden fees and then make it really hard to cancel when you find out you're paying triple what they advertised. It's over $100 to get out of the "service". The "vetted" cleaner ran up the bill by cleaning things I didn't want touched. Washed dishes by hand when have a dishwasher. Moved things around and didn't put back where they belong. I asked for floors and bathrooms, that's it. She wasted time washing walls and outdoor patio furniture. I'm sure they are told to make their time last longer. read more

When you purchase a cleaning voucher, they don't tell you up front that when you schedule the cleaning, you are agreeing to a SUBSCRIPTION cleaning service. That's in the fine print. And if you cancel before your 6 months are up, you have to pay a cancellation fee. Also in the fine print. And I've been fighting for a refund over email, which seems to just be encouraging me to schedule and not answering my questions, concerns or addressing the fact that I'm done with them and just want my money back for my unused voucher. Poor customer service and very deceptive marketing. read more

Homeaglow - Sad at the deception - Home Cleaning Near Me

Pretty sure this is just a scam to get you to buy a membership and have the cleaner cancel on you last minute so you pay another $40 in fees. Do not use this service. read more

STOP HOMEAGLOW. I just had insulation blown into my walls. Old house, leaky everything. So there's a fine coating of insulation dust on EVERYTHING. All I wanted from a home cleaner was dusting. Sadly, I fell for the $19 introductory offer on TV. From the get-go this business was a mess. 1st cleaner canceled. 2nd cleaner confirmed a time/date that I hadn't requested. I corrected him (via text). No confirmation of change, but he showed up at the right time. Didn't have his own tools, and used my vacuum. The 1st thing he touched was a Waterford crystal vase. Says He: It just fell apart when I touched it." sigh. I left him to his own devices, hoping I had hired a Professional. (cringing every time I heard something hit the floor.) The SECOND his time was up, he beat feet. Not a word. Just tail-lights in the distance. In 3 hours he had dusted 3e 5' shelves, and the top of the TV console. Checking later I found that he had only waved the vacuum nozzle at the front of things. This is what the back of things looked like. I am now fighting with them to cancel the secret hidden contract, that locked me into a subscription: $50 A MONTH + $50 AN HOUR FOR CLEANING. I hope this review can save someone from this horrible HORRIBLE service. (I am currently on hold with HOMEAGLOW. . . . . . . . it's been 15 minutes.) read more

Homeaglow - HOMEAGLOW: Dust on the back of a pitcher - that had supposedly been dusted by a Professional. - Home Cleaning Near Me

This company is a joke. They are a hub for cleaners to get jobs. Not sure how much they vet them. Based on my experience probably very little. They offer a monthly fee commitment for up to 6 months ($49-$55). They claim this gives you a $23/hr rate for any cleaner which is a big fat LIE. They add an extra hour for each of these if you want your fridge, stove, baseboards, or cabinets cleaned. Which is necessary in a short-term rental. They also charge an additional 15% fee which I was told was included. It is not. If you cancel they charge you $170 to pay for the first cleaning they gave you a voucher for. The cleaner I got was awful! Trying to get out of the contract. read more

Arrived late, Poor quality of work, One small galley kitchen, 11/2 baths front room I really enjoyed the person who came to clean. I just wish you could've cleaned the floor is worse now because now it smudged you know what happens when you mop before you sleep. read more

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Scheduling is chaotic. your picked cleaner text you day before and asks for postponement, when you try to reschedule they dont respond. Then they dont show up. then they reschedule it themselves whenever they want without noticing you...really terrible experience. They have unreliable cleaners and TERRIBLE customer service. Don't let their advertising and website fool you..."cheap" voucher you see on groupon will be charged full price as soon as you cancel subscription. Like in Vegas, house always wins..:) read more

Worst ever I thought I was being punked like on TV. The "professional cleaner" showed up with nothing nada to clean the house had to use all of my supplies etc...and after this the clean was terrible. Just awful and a huge waste of time and energy stay way clear of this agency read more

Quality of service was horrible. Read the fine print. There's a members fee that they've kept going 3 months after I cancelled. It's a scam.

This company is garbage. They scheduled a cleaning, charged me upfront and never showed up. Now they don't answer my calls as I try to get a refund. Stay far away from this company. read more

Don't get roped in! They are cheap, however, after asking for cleaners who could communicate with me in English, they kept sending me cleaners that couldn't speak a word of English and were unable to clean my house as I desired. They double booked and they REGUSE to call you on the phone. It's easier for me to clean my house myself. read more

I needed our home cleaned. OuR cleaners for 20 years retired and i thought I'd look online. Homeaglow was the WORST decision I've made. They are HORRIBLE, SCAMMERS and thieves and not very good at cleaning either. DO NOT use this company, they will dupe you into a 6 month membership and hassle you about it. It's a total RIP OFF and bad cleaning service, AVOID AT ALL COSTS read more

My 93 year old mom in law was duped by this company. Every cleaner cancelled yet she was still obligated to pay monthly and pay a $100 cancellation fee if she cancelled before six months. No consistency, no reliability. Don't use this company. They hire third party cleaners that have other jobs. The cleaners have no allegiance to this company. I've reported them to the attorney general for Investigation. read more

I told homeaglow on a recorded phone call that I needed a move out clean today and had no other availability. They booked with someone tomorrow at which point I do not live in this house. I also told them it was a one time clean and they signed me up for an every four week plan. They emailed me with the cleaner who booked me for the wrong date and gave me a phone number that is user unavailable. They have a link to clink to cancellation policy and when I click there is no policy issued. I have been calling customer help since I found out about all of this. I was told initially I would get a call back in five minutes which never came. read more

This company is a scam, im a nail tech and their cleaners stole half of my nail supplies, I would not recommend it, thieves!

The cleaner was OK, but the company scammed me. They sign you up for a membership of $49/month. This does not include or defray the cleaning! I used them for 2 cleanings in early 2024, and recently found that they had been billing me $49/month since then (20 months). My card is automatically paid every month, and I had no reason to review charges until recently. They hadn't communicated with me after the 2nd cleaning, so I had no clue (except my paperless credit card statements) that I was continuing to be billed. Their website offers no customer service number or email address, just a "support" link that says "we'll get back to you. read more

A continual nightmare with just one appointment. And no way to correct the problems. I had scheduled my first appointment and rearranged my work schedule to be present. Two hours before the appointment the cleaner scheduled and unilaterally rescheduled for the next day. I am an attorney and had a trial that day. I took off valuable work time for nothing and had to cancel the next appointment. the company actually called me to set a new appointment with a different cleaner. The appointment happened and the cleaner did a great job at cleaning but apparently had an accident and broker a glass item a friend had made for me but did not tell me. Accidents happened but I wish she told me it happened instead of just placing it on a vase and not telling me. I wrote her to see what happened - not that I was unsympathetic to her but just so I knew so I explain to my friend who made it and that in the future to please let me know if there were any problems. I made a new appointment with her for October. Yesterday (Friday and two days after my cleaning on Wednesday) I got an email from a third cleaner saying she was coming to my home on Monday to clean. I am to have one cleaning a month - not less than a week later. I wrote her my scheduled appointment is in October and she is not my cleaner. She wrote back indicating this my problem to resolve and essentially not hers. I cancelled it last night and it showed it was cancelled. But this morning it is back on. I have several court conferences and a trial on Monday and cannot be here and do not need her services. And I got an email this morning that the appointment is set and thanking me for scheduling it - which I did not. There is no one to talk to about this situation and clearly they do not give a damn. I did as I was required. They are not fulfilling their obligations to their clients. I gave them a chance but they keep making the service stressful. I do not understand what their issue is but I cannot help but believe no one cares - just so they can bill you and penalize you if you do not cancel in time. I feel like they think we are here to serve them and not that they are a service business who should provide services the client needs. read more

I got charged last month and nobody showed up. I scheduled for their service this month and Claudia asked to reschedule because she was too far away to get to my place on time and then she ghosted me when I texted to confirm the rescheduled appointment. So I got charged for this month as well and nobody showed up. It's a scam. Don't do it. read more

I paid for the service and no one showed up for 2.5 months and then without a call or any contact someone showed up. Luckily I was home. I then tried to get a hold of them and it was impossible. They did finally get a hold of me to let me know they were canceling my subscription as I asked because they were not professional in sending someone over with no notice also said they were charging me 189.00 for a service I thought I was getting for 49. I also worked with the cleaner for 3 hours because I thought I was paying that much so I just had her do the bathroom and kitchen. This is a disaster for a company to find a housekeeper elsewhere. read more

Terrible experience! While the cleaners themselves did a good job, I was constantly overcharged for things I didn't use, need, or request. On top of that, they automatically signed me up for a membership I never wanted--and when I tried to cancel, they hit me with a $280 fee. This business feels predatory and dishonest. I would never recommend it to anyone. FULL ON SCAM! read more

Do not let these people into your home. What you will get is set up to be robbed through their membership of 49.00 a month PLUS 2 cleaners came to clean for a total of 2 hours 15 mins and charged me 196.00 for the 2 hours. Beyond that they moved everything around did not put anything back in its proper place. I had to tell them to go back & clean behind the head board and behind & under the night stands. Shower floor was never cleaned. This company is a rip off read more

Never use this company, Not only is this service a scam, I had to file a police report with Denver Police. Afterward, they withdrew money, totalling over 500.00 from all of my accounts. I canceled with them, and Emma attempted to explain I needed to just request cleaning. I also complained to the BBB, as well as the colorado attorney general. Never use them for any reason read more

Scammers. If it sounds too good to be true, it is. I booked my first appointment and they did a decent job cleaning. The introductory rate was fine and I left a tip. But the guy was on the phone a lot cleaning one-handed, so I chose another crew for my cleaning today. I asked them to clean the windows, for which I paid and extra hour, but they said it wasn't on the order. I said OK, just clean the rest. They decided to leave without cleaning a thing, saying that they were afraid I'd ask for a refund and Homeaglow would not pay them anything. Now I will be having a party tomorrow with a house that never got cleaned, and nobody returning calls from Homeaglow. When I cancelled, they tried to charge me almost $200, but luckily my bank immediately classified this company as FRAUD. Stay away from these thieves. Wish I could give them a much lower review than 1 star. read more

I truly believe that this company generates profit from the cancellation fees. I wanted to cancel after having a no-show twice, but I'd already paid for six months. The only cleaner who actually showed up was a guy who could not process the direction I gave him. He was so slow and stayed in my kitchen for hours. I finally told him again that I didn't need to have my kitchen cleaned. I needed a guest bathroom cleaned and he went to the main bathroom, which we never use, and sprayed something all over the shower glass and floor. When I told him that was not the right bathroom, he left the spray all over the room and moved on to the guest bath. He mopped the floors and said that he's "out of here" after three hours, but charged me for four hours. I eventually was refunded for that hour, but he texted me requesting a tip. I obliged only because I felt sorry for him. Next three cleanings were all no-shows (one on a day I was expecting guests). Today's guy texted me at 1:20 am stating that he was in the ER with a broken femur. Later text said that he's rescheduled for two days from now. I responded, "How can you clean my house with a broken femur?" This is a very disappointing experience. Homeaglow is a joke that's not funny! read more