I love this store more than anything and what made it even better was Keith's exceptional customer service! He was very knowledgeable and helpful and made my shopping experience even better. I will be telling everyone I know to shop here and ask for Keith! read more

Lots and lots of items and they are everywhere and so disorganized. It's like a Ross or marshall's, but solely for your home. They do have some great items and good prices. I'm going to have to take a day off just to roam the store. Too much to look at. Better yet I'll make a list, so I'd get out quicker. read more

Inexpensive, fun things for the home. . Today I noticed Ralph Lauren plates and Oneida flatware. Well lit and organized, it's a great place to pick up throw pillows, towels, dishes, etc read more

If HomeGoods can't get with the times and have online shopping, they need to go out of business. You can't compete with Amazon, and who would want to bother going all the way to a store just to NOT find what they are potentially looking for? I have never shopped at a HomeGoods store, and I never will. And, I am posting on FB how incredibly stupid your business format is. read more

I LOVE THIS STORE. I'm addicted. Every year, I begin my Halloween and holiday decor shopping in August and I return to the store at least three days a week until New Year's. My biggest scores were Halloween- and Christmas-themed dinner plates for something like 70% off retail prices. I've found Nordic Ware holiday cake pans for $15 that cost $45 on Amazon. And you can't beat it for gifts. Best prices on everything and every visit is an adventure! read more

I used to come into this store and would have the WORST experiences with their employees. I came in last week to purchase a rug and they have really turned things around. A nice blonde kid, I think he said his name was Nick?, helped showed me to the area and even helped bring it out to my car after checkout. He literally pulled down multiple rugs and checked all their prices for me so that I could find the best deal. It took a while for me to come back to this store, but they have convinced me to keep my business. I love my new rug!! read more

I found an interesting chest of drawers at this store that fortunately went with the picture frame I had at home. Very pocket friendly price, did not feel the "pinch" at all !! read more

HomeGoods - Discount Store Near Me - San Rafael, California

I wanted to buy a rug but it had no price on it. I went to the register and the employee didn't want to price the item. I had asked an employee earlier on the floor and she said to bring another item up to the register that was similar. I did that. Since it was a half hour until closing, I'm guessing he didn't want to make a tag. If he didn't like my similar item, why not go get another to make a tag? I wanted to buy the rug. How sad for me. Why can't the employees put price tags on items? I went back the next day hoping to buy it but it was gone. NEXT TIME I will ask for a manager. I'm not sure that will help either. read more

It's sad that you give one star when there's such nice associates, though not all. So there's this older woman, a manager I guess, a clueless time waster uninformed woman! I had 25 minutes to be at an event, ran with my fussy baby, found a ride on toy car.. Seen it at toys r us before for almost the same price, 149.99 Unfortunately, the part of the car that makes music was just missing, taken out of it. It didn't cause a lot of harm, but it was a big part taken out. Because of the time and appropriateness of the gift, I decided to buy it in spite of the missing part, but I thought I deserve a break on the price. I asked an associate who sent me to an associates who called this manager person for me. She took her sweet sweet time coming, and then I was nervous about time. She came, looked and looked and looked, then disappeared in the back, then she came back and stood behind the cashiers forever doing something to a lil machine she had.. There I was holding the baby and waiting.. She finally walks in my direction which was great because now I am out of time.. This woman has taken 15 whole minutes trying to give me a break on the price.. Surprise.. She walks right by me and back in the back.. 10 more minutes she comes out, goes and prints a red clearance label.. Now I'm very late, but at least, got it cheaper, and she puts a new price sticker.. $148!!! This not too smart woman wasted my morning, almost ruined my event for $1.99 that's like 1.5%.. Now if I had the time, I would've just told her to keep her car, but I was stranded with time, she knew that and it didn't matter one bit,,. Terrible terrible manager, I'm assuming she's the manager that sold the pink car.. It is sad how service at home goods and th maxx is becoming like shopping at Walmart.. I never want to go there again.. Wasted my whole morning for $1.99 with the worlds worst manager, or associate, not sure.. They need people that understand the value of money, appreciate their customers and their time and in general walk faster and act smarter.. Fast forward, someone got me a Christmas gift I wanted to return, they also gave me a gift receipt that said home goods on the top. Went there again unfortunately, and had the displeasure of dealing with team stupid Bonita and Kathy. After much review and discussion, and putting their single IQ digits together, they came up with this: the department doesn't exist! Excuse me?! That is it has your name on it from another state?! They had no idea, and I left not having any idea why I would go there again.. Home goods, you don't need geniuses to work there, at least basic basic intelligence.. read more

HomeGoods - Really?! Smart people! Thanks smart manager - Discount Store Near Me - San Rafael, California

I have shopped here often since it has opened. Also, I have worked over 10 years in retail management. I was very surprised that some have given such low reviews. I never review, but really feel strongly that this store is doing a great job. I was in the store on Christmas Eve doing some last minute shopping. I was amazed how organized and neat this store was. Every aisle was organized by color and theme. Even though they were setting for their new set, associates made time to interact with every guest. The cashiers were friendly and helpful as well. So if you are looking for personal one time complaints believe the low reviews. But coming from a customer service background, I know statistically, Consumers are 2 times more likely to share their bad customer service experiences than they are to talk about positive experiences. I will continue to happily shop here. read more

Just had an unfortunate incident at Home Goods in San Rafael. I love the store and am so happy it's reopened. This morning when I went in to shop there was a child, approximately 4-5 years old walking through the aisles without a mask on. A bit later the child was with it's mother, still unmasked. When I went up to the front to speak to a manager one of the cashier's verbally attacked me, saying things like "what's wrong with you...that's just a baby, you have no compassion...etc" When I spoke to the manager she was great - let me know her cashier had been way out of line and would be spoken to. At the same time she let me know that the store's policy is to not enforce the mask laws inside the store. I understand how touchy the subject is but wanted anyone considering shopping there to be aware so you can make an informed decision. It's going to be many, many months before I'm going to shop there again. read more

Great store, good bargains, light and open atmosphere, with a convenient location and wide selection of items for purchase. Would highly recommend! read more

HomeGoods - Discount Store Near Me - San Rafael, California

Ok..i am a fan of home goods but buyers bewear if u find the EXACT SAME ITEM BUT THEY HAVE DIFFERENT PRICES YOU WILL HAVE TO PAY TWO DIFFERENT PRICES. It is ridiculous and that is also with talking to a manager. The reasoning for the two different prices is that if they come in two different shipments then they cam not change the price. I truly like home goods but i am very disappointed in the whole situation. The staff is always helpful amd i love thw selection, but there needs to be more consistency. read more

The employees have been very poorly trained and appear to be aimless and confused. They wander around the isles like nomads and appear to have nothing to do. Then you get in line and there is always just one cashier. I have never been in and out of this store swiftly, even when I am there to find one easily found item like a broom and dustpan. I was there today and one employee sighed sharply and said,"I sooooooo don't want to be here." That makes two of us, Cookie. That toxic energy spreads onto the customers. I left the store without purchasing a thing. read more

Not a fan of this chain in general. Most of its stuff is gaudy and meant for houses that are designed after museums. Seriously I don't need a six foot golden deer in my living room or a rickety set of microfiber orange and plum chairs in my dinning room. I get nervous I'll bump into anything here for fear I might break something (and I have heard plenty of crashing items in my three visits to this location to justify that fear). Also, their pillows, bedding, and towels are just way out of price (sometimes twice what you'd pay at Macy's or Kohl's just next door). This store in particular has very narrow and overcrowded aisles that often look unkempt. The employees are nice but I am scratching this place off my list even for window shopping. read more

I was in a desperate need for a pillow and a pillow case. My younger son is ill and he needed a new pillow. I thought of Macy's (wound up there) but I saw this store being built and needing something he may toss after he hopefully gets better I thought it was worth a shot. Think again as this place was managed by complete idiots. So one pillow one pillow case. Simple enough. All I saw in the section for these items were 2 pillows as a set. I only needed one. I found one. Great I thought and at a good price I would think, On the pillow case front, there were 2 to a pack but at a good price so I can always use another pillow case. I get to the cashier and she told me the one pillow I found was from a 2 pack at $19.99 for two. I told here I only needed one and this is how I found the item. OK, I asked for the "manager." This un trained and not ready for prime time friendly enough fellow told me it was 2 to a pack, even though I saw the pillow all by itself. I said I only need one and he said, well he can sell me one for $19.99 but he cannot break up a pack. I told him the pack was already broken up and he should sell me it for $10.00. He said no way. I said, you lost a sale, in an empty store that should learn from Nordstroms, Apple and others that wonderful customer service wins all the time and moronic concepts always loose out. Thank you KMart shoppers. O by the way, $59 pillow on sale at Macy's for $6.99. No foolin. read more

Love HomeGoods. So glad we have one in San Rafael. It's a great place whether you are looking for something specific or if you just want to browse around looking for fun things. read more

The San Rafael location is currently closed due to some roof damage from the rains. I hope when it reopens they do a better job of organizing their merchandise and keeping it organized. I have seen many items in the clearance section (and some in regular section) with chips and major broken pieces (item should not even have been on the floor), I am sure due to the haphazard way they have things in the store. They need staff to continually monitor the store and put items back in a safe and organized fashion. If it wasn't for the selection and low prices I would not shop there. read more

I like this place. I don't go here for the service (which I have never found to be poor, but I also keep my expectations low at discount stores), but I do go here for a great selection of home decor items that I sometimes can't find anywhere else. I love browsing to see what I can find and I have also been able to find exactly what I am looking for when I have something specific in mind. I would love a wider selection of lamps at this store, but otherwise I think this place delivers what it advertises. read more

Always full with inventory. If you go in the evenings rarely get stuck in any lines. Best thing-- employee's are always friendly. I watch to catch the go here vs going anywhere else read more

Ok I have always loved HomeGoods! Yeah I said it and yeah I'm a married man lol!! They have lots of great home furnishings at great prices. My wife and I love having nice things for our house and HomeGoods allows us to buy lots of great things without breaking the bank! They have a great selection of lamps, wall mirrors, end tables, wall art, pillows, kitchen accessories and much much more!! If you like having nice things to make your house look nice that won't cost you a small fortune then check out HomeGoods!! You won't be disappointed! read more

I really love this store! Here I can find great things (home decorations/furniture) for a reasonable price and Good quality! read more

HomeGoods - Discount Store Near Me - San Rafael, California

Love it! Go in on Tuesday or Friday because the new stuff comes in Monday and Thursday. I have dropped at least $700 there this month on furnishing and decor. The prices are not cheap but I would say very fair as I do a lot of online comparisons. Check out the clearance isles too. I love the brands, especially the "Well Dressed Home" line and the designer lines! I also like that you can find a lot of products that are made in countries other than China!!! Found some great "Made in the US" products too! They also have multiples of items so you are not searching in circles to match something. They embarrass TJ Max and Ross with there full shelves and clean isles!!! I have not had a problem with staff or packaging of my purchases? I have to make my first return tomorrow so shall see how that goes? read more

Great store, well stocked with many items. Employees were very helpful, items are affordable. It is a treasure hunt, their inventory changes frequently so you never know what you will discover. read more

I don't think I've ever been a store where the staff is as friendly as the staff at this store. My first time ever in a homegoods and I'm glad it was this one. The employees are very pleasant and helpful. The prices are great as well. read more

It took 1 phone call and a 3rd trip to the store and the actual store Manager, Corina to finally fix the situation. Very professional young lady who apologize for her rude staff. I understand holiday season is stressful, I used to work in retail and my husband does but, it does not excuse rude customer service. Both prior trips to the store we asked to speak to a Manager and we had to deal with the rude inexperienced younger staff. The store Mgr refunded my money and offered me a discount on a future purchase. Thank you read more

Horrible customer service. Called security over misplaced item dispute after I spent $300 there. Harassed me for making they own mistake to cover it up. Never again. read more

Its appalling to find unfriendly employees in a store and Lori takes the cake. She caught my attention with no smile, no offer to help in the aisles and being utterly unprofessional behind the cash counter. If you haven't realized it yet, this is essentially a CUSTOMER SERVICE position. She looks like she's mad because you arrived uninvited and stayed too long in her home. The younger employees are more helpful if they are not making you wait while they chit chat amongst themselves trying to figure out who's the coolest. Employees need serious work. They totally spoil the experience of a nice store. I hope they visit Tj Maxx for a crash course soon. Everyone there is super nice and helpful. read more

Just leaving the store I am furious, I had went into homegoods and got a dog crate which by the way the one that I bought was meant for 25-30 pound dogs and my 13 pound dog could barley turn around in it. So I called after I brought it home and told them my dilemmas asked if they could put the biggest one on hold for me and I would be back in literally 4 hours after work. I came in and unfortunately I did not have the leash for my service dog so I had to carry her in. I walked up to the register and said "I put a large crate on hold over the phone" the rude clerk turned around and said "well I don't see it" she then called the person I talked to on the phone and said " do you know where the dog thing is?" He looked and me and said "one moment" as he was helping someone else. I turned to the clerk that not only didn't make the situation easier by saying "oh it's not up here I'll go get it", she didn't offer to go get it the second time the offer was on the table, I looked at her and said "it's fine I'll go get it" in a seriously obvious sarcastic tone. WITH MY DOG IN HAND I though hm how can I carry this VERY HEAVY BOX to the front. So I looked at her put her on the ground and made her follow me to the front, I put the box on the counter and finished the return. At the end of my return this lazy employee didn't say "oh let me go get you a cart to take that to your car" she just stared at me as I struggled with the box. Homegoods your products are my favorite but your employees suck, not to mention the first time I was in there one of your other employees was talking to a friend saying that she was "tired and just angry at everything, wanted to punch someone in the face" SOOOOOOOOO UNPROFESSIONAL!!!!! Hire more happy, respectful employees. read more

Works with a really great and helpful sales person. Sephora is her name. We asked to see several rugs and she was more then willing to take them down. And it was 7 at night. Customer service is so important these days and she is a natural. Thank you! read more

I like this store but I avoided going there just because a dude, the blonde dude, that looks like the Manager, was so unfriendly. While lining up for the cashier, I got called in to the cashier window of which being attended by this gentleman. While he was scanning my items I realized that I left my wallet in my car. I told him that I needed to get my wallet first and asked him whether it was ok for me to leave the stuffs on the side for 5 minutes ( nobody else behind me in line, if he thinks that I am holing up the line) and he didn't answer anything other than showing unhappy face. I felt bad and but I forgot the wallet, what's a big deal. What I needed to do was just grab the wallet and pay. I could have left and never got back in and purchased the stuff that day but I decided to get back in. He looked so unhappy working there. To that Dude: if you were unhappy working, don't work in a store where customer service is the priority to keep people coming back. read more

This is for the service. First, why oh why is this Home Goods store so woefully understaffed? Or are they staffed adequately enough, but do not offer their employees any kind of direction in areas of need? I just walked out of the Home Goods at Northgate after waiting in line for over 15 minutes. There was one cashier and she seemed to be having a problem with one of the items she was attempting to ring up. She then pages for backup at the registers. Only third in line, I sigh with relief that I will soon be out of the store which plays horrid music fit for 12 year old girls. But the second cashier does not call the next person to the register. No, she joins the other cashier in the examination of the aforementioned item. There is much discussion but little action. No one even bothers to look up at me and the other customers to apologize for the wait or even offer a cheery note of hope by saying,"We will be with you shortly and sorry for the wait." Those aforementioned words of apology and acknowledgement, delivered with a smile can go a long way in appeasing an irate customer who was forced to wait too long due to managerial and employee ineptness. So today, on July 15 shortly before noon, I left my cart which was filled with almost three hundred dollars worth of merchandise, at the very line where I was forced to wait for 15 minutes. Yes, management, that was me and I am here to tell you why. I am now off to TJ Maxx which is always staffed accordingly and seems to have an organized and efficient team of customer service personnel. read more

Can you say "schlock"? lots of junk here. TJ Maxx has the same merchandise in linens, housewares, and kitchen items. very little furniture and lamps, and what's there is overpriced ($129 for barstools) and poor quality. read more