1. Homemasters - West PDX

    1. Homemasters - West PDX

    0

    Tigard, OR

    Homemasters - West PDX

    3.1 (60 reviews)
    Closed 8:00 am - 5:00 pm

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    Response quality

    Excellent

    Services - Homemasters - West PDX

    Gutter cleaning

    Homemasters - West PDX Photos

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    Reviews With Photos - Homemasters - West PDX

    Their accounting managers last reply.
    Little L.

    Homemasters showed up to quote my gutters and all went well. They had the best price by far, a great salesman, and within a week I was under contract. It all went bad from there. The install that would be a week or two out was more like three to four weeks. The people that worked on my gutters were great but didn't really communicate with me until the last day (after completing the work incorrectly). They left and I assumed my job was done. A week later a supervisor comes by to sign off on the job. He informs me that "due to my roof type and condition of roof they were unable to install flashing and felt as part of the gutter install". Not only was that part of their pricing but they just finished the job incorrectly! They didn't stop and ask or give me any options. This meant I had raw wood in many areas that water was leaking on every time it rained. After a long process of emails, phone calls and horrible customer service they finally agreed to credit us 1,000 for the lack of completed work. Then came the kicker - they provided a quote to come back and correct all issues and install the flashing and boards (that we thought they already had done) as well as replace a few tiles they broke. The quote was astronomical considering just weeks prior they could have done this as they were working and avoid it being an entire new job. After many discussions we felt at their mercy and agreed to pay the full amount - another 2600 which now made them far more expensive than the three other quoters. We had to fix the issues though! We also had to have them replace runs they had bent or damaged. Long and short they came back to fix it, told me it was as much work as the first time but somehow worked less than 8 hours total on this. The supervisor calls to tell me they can't fix the tiles because they are unable to locate my type of tiles. I say "don't worry I have some spares - I will put them outside and deduct 10 each from the invoice as that is the cost". He says ok we hang up and I'm finally done. Not so much. I get the invoice and the tiles are a line item for material I provided ! I immediately contact accounting and explain I provided the tiles and I understand that the labor is still due but not materials I provide. She gets back to me after talking to her manager and RAISED my invoices ! States due to location of tiles it was 25 each not 10!!! We go back and forth for weeks. A manager never calls me. To date hasn't called me. Finally my Husband and I decide we still owe them the majority of money. I send one check for labor and job and a second check for the tile install minus the cost of tiles. They cash both. No word. No email. 60 days later I get a late invoice for the balance of tiles only. I immediately email back again stating I'm not going to pay this and I have requested multiple times for a manager to call me. Today I get the response that "I have placed you on the Do Not Service list due to your lack of integrity to pay based on your contract". I have paid this company upwards of 5k and I'm on a do not service over 30.00. You think I'm kidding. I'm not kidding. I'm attaching the most recent email. This company is irrational- unprofessional and flat out non responsive to customers. When we were trying to negotiate the "change order" due to them not quoting the job right to begin with- my husband had to go into the location because they weren't returning our calls. I had to share my story. I'm currently refusing to pay the 30 and again requesting in writing someone reasonable contact me. I'm also going to file a complaint with the BBB today

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    10 months ago

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    3 years ago

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    3 years ago

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    Bill W.

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    12 years ago

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    8 years ago

    I sent these people an email asking if they did roof repairs in Government Camp. They never bothered to reply.

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    Page 1 of 2

    Ask the Community - Homemasters - West PDX

    Review Highlights - Homemasters - West PDX

    Doug at Homemasters and the entire crew of workmen and supervisors did an excellent job on our new church roof.

    Mentioned in 6 reviews

    Read more highlights

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    Moss Busters

    Moss Busters

    4.9
    (256 reviews)

    Moss Busters are great! The folks I had communicated with throughout the process (Keaton and Drew)…read morewere awesome. As a new homeowner, I appreciated their knowledge and help. They were friendly, too! I highly recommend them and I will certainly be giving them my business in the future. I hired them to do roof cleaning, gutter cleaning and moss-prevention treatment. And to me, the price was fair and affordable. Again, I'm a new homeowner and this was the first time I ever had to do this... so even if what I paid was too much (I wouldn't know), I don't care because their stellar customer alone was worth every penny. Thanks, Moss Busters! I'll see you again in September!

    The thing I like about Mossbusters is they don't just knock off the big pieces of moss from your…read moreroof and apply the moss inhibitor powder like the rest but they actually take care of 99% of the moss. When they finished the job, I could see only very tiny moss on my roof, but it was very very small. That's what sold me on them. You get immediate results after the cleaning rather than having to wait on the moss inhibitor powder from kicking months down the road. Having said that their prices were in line with 3 of 4 quotes I had gotten and I was able to call someone on the phone and ask several questions that they did a great job answering. The only issue I had was that they had to come back to my house two more times to get the job done right. The first time they had a miscommunication with my gutters that was stated in my quote but wasn't done, so they came back and did it. I managed to catch them where they weren't that far away. The second time, was because I requested it because they missed washing a gutter and the ends of my gutter on my dormer were not quite clean. I took pics and sent it to them for proof. They did call me back the next day and apologized and had someone come over in the afternoon to clean the missed gutters and double check all gutters. They did clean all the debris quite well, in fact it looked better than when they started. I really appreciated that. Roof looks great, gutters look great and I'm satisfied, however I was told I would get before and after pics and it's been a few days so far and I have not gotten any pics. I would use them again but definitely recommend double checking their work to make sure nothing was missed.

    Precision Roofing & Gutters

    Precision Roofing & Gutters

    3.9
    (31 reviews)

    This company made numerous mistakes on our project. We told them that we would pay once all…read morecorrections were completed; however, David, the Operations Manager, began threatening us with placing a lien on our home. We paid the full amount, but afterward there were continued problems with completing the work and repairs, along with additional damage caused during the project. We paid $47,000 for a large-scale job, yet they continued to make errors on a daily basis while attempting to conceal them from us. One of the most alarming examples was that they installed Window! flashing across the entire roof. (David's Idea!). I can't even count how many times I had to clean nails out of the street and garden, as well as oil stains from the driveway and street, after they left. One of the workers was pulled into the gutter machine right in front of my eyes. Thankfully, another worker managed to shut the machine off in time. The workers from this company are vulgar and aggressive. They reacted aggressively when I asked them not to damage my property, because they destroyed many things during the project. I was only able to learn the truth from the security cameras because they lied to me when I asked what had happened. The owner of the company did not respond to the aggressive behavior of the workers, even though we informed him about it many times. The company owner should ensure that workers have access to proper restroom facilities. At the beginning of the project, there were none, and one of the workers relieved himself in my yard--in plain view of me!

    The company owner requested that we remove my wife's online review instead of addressing the…read moreserious concerns we raised. After I pointed out a defect in the gutter installation -- a visible ¼" hole near a gutter seam that should have been properly sealed metal-to-metal -- Chris responded by calling me a vulgar name in a foreign language I understand. Unfortunately, this incident was only the latest in a long series of problems we experienced with Precision throughout our project. We hired Precision to replace our roof. On the first day, workers threw a 4'x8' plywood sheet into our front window casing, requiring repairs. We also found large gaps between plywood sheathing panels. Defective shingles were installed across the roof, but Precision disclosed the issue only after installation was complete. During installation, crews worked through heavy rain, and one worker fell off the roof before being caught by his harness. Ridge vents were also improperly fastened, with nails driven through random areas instead of designated slots. Nick and Alex supervised this phase. After a warranty claim for the shingles, David oversaw a complete tear-off and second roof installation. During this installation, rain entered our attic because the roof was not properly dried in despite repeated requests. We had to place buckets in the attic while the crew attempted to tarp the roof during the storm. David also installed plywood sheathing with excessive corner gaps, used window flashing tape around the eaves, which is not specified for roofing applications, and screwed a chimney cricket directly into the masonry, damaging the chimney. We then requested David's removal from the job, and owner Ben agreed to a second tear-off and third re-roof due to the severity of the issues. Jim supervised the third installation. By then, we felt forced to monitor nearly every aspect of the work ourselves. We had to ensure plywood gaps complied with code and discovered two skylights improperly fastened without adequate support. The gutter installation created additional issues. One worker put his weight against our kitchen door while holding a ladder in his arms while another climbed it, creating a serious safety hazard just as my wife was about to open the door. The installers also arrived without the correct gutter hangers and modified them on-site. It turned out they were using the wrong hangers. When we received the invoice, it contained multiple incorrect charges that required revision and negotiation, yet we were still threatened with a two-week payment deadline. After corrections, we paid on time. We later discovered additional gutter defects, including 4-foot hanger spacing, despite manufacturer requirements for spacing every two feet, violating both manufacturer instructions and Oregon code. We also found a blocked edge vent that had not been ventilating for 18 months because the roof opening had been cut incorrectly. Precision sent Jim back to add hangers, but he used the same incorrect hangers that visibly dented the gutters. Precision agreed to replace those sections and reinstall a misaligned and damaged fascia board. It took two attempts to reinstall the fascia correctly after we spent significant time sourcing and preparing replacement boards. We had to help install fascia boards because they did not have enough workers to help Jim. During the latest gutter replacement, we discovered improperly cut drip-edge flashing corners with visible gaps that remain unresolved, also a code violation. The crew also forgot to cut a hole for the downspout outlet, leaving water unable to drain from a long gutter run. Throughout the project, Precision never performed a walk-through or identified defects themselves; we had to point out every issue. My wife was also treated in a vulgar and condescending manner by several workers. Overall, this project, which cost $50K, involved repeated installation defects, safety hazards, property damage, code violations, billing disputes, poor communication, and unprofessional conduct from workers and supervisors alike.

    Tonys Roofing

    Tonys Roofing

    5.0
    (47 reviews)

    After receiving 3 bids for a new roof and gutters, we selected Tony's Roofing. We are so glad we…read moredid, they did an amazing job from beginning to end. Erick worked with us on the estimate and was helpful and patient with all of our questions. Marco is the onsite lead worker and is very knowledgeable and is perfect at getting everything done right. We chose Certainteed Landmark Pro (Cinder Black) because they make a very dark black shade that we wanted. Why Tony's stood out for us: * We used them before to fix a leak, so we kinda trusted them. * We knew we would get their "A Crew" (other companies we felt like we would get the B crew) because our home is smaller and one story. * No hidden cost or up-sales. The Crew - these guys were the hardest workers I've ever seen, (and I've seen a lot) they started at 7am - 6pm for 2 full days ! The cleanup after was great and they did a sweep with a magnet to pick up any loose nails in the yard. They were a pleasure to work with. All & All; I would hire Tony's again in a heartbeat. The hardest workers EVER. Erick and Marco top notch professionals. Thank you, Tony's Roofing !

    I needed a roof replacement so I looked around for bid and Erick came with a very competitive bid…read moreso I decided to go with his company. Before work even started, I had a leak and called Erick to see if he can put a tarp on my roof in the meantime. Erick had his crew out early next day to help me tarp my roof (which he did twice because I messed up the location of where to put the initial tarp, which Erick helped promptly with). During the installation, Erick was very communicative with whatever question that I had and made the process as smooth and painless as possible. The roof came out looking great and I would highly recommend Erick and his crew at Tonys to anyone in need of roofing services. Thanks again Erick, I wish the best for you and your company.

    Homemasters - West PDX - roofing - Updated July 2026

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