I called this company to obtain my HOA's CC&R document. This…read moreis the 2nd time within 3 days. On the 1st call, Sheela promised me she would email the docs, but they still hadn't arrived after 2 days. The 2nd call, Medelene told me that these docs are available in the homeowner's portal. I told her that I had a problem with that portal before, so she patiently waited for me to get my browser up and guided me to access the portal and also gave me a quick overview of several sections on the portal. Overall, Medelene solved my request. Thank you.

I am very disappointed with the level of customer service I received. A subpoena for Michelle New…read morewas properly delivered to the front desk, and an additional copy was sent by regular mail. Despite multiple follow-up attempts, I have not received any acknowledgment or response. I understand that processing legal documents can take time, but simply ignoring communications is unprofessional and frustrating. A quick confirmation of receipt or an update would have been appreciated. I hope management addresses these communication issues and improves their responsiveness to customers in the future.

I am sorry to add this negative review to a long list of negative reviews, but hopefully Helsing…read morewill read this review coming from one of their properties in Concord, California and will be inspired to improve themselves. In my opinion, at the core of their management problems is their poor communication skills. This company does not communicate transparently that well. This company does not communicate its expectations that well. It feels like this company does not like asking the necessary questions that will help them improve and help improve their properties. This company does not have a strong personable approach in their communication style. It feels like this company does not like communicating promptly when the topic at hand is not the easiest to address. Their communication style feels like they view their customers as inconveniences that need to be managed instead of high value assets that deserve to be cherished and fairly serviced. Essentially a fundamental understanding of customer service seems to be lacking within the context of being good property managers. In an ideal world, Helsing would take this feedback and work on improving themselves. Will that happen? I guess time will tell.

Practically from the day I moved into my home, one of the biggest complaints I had was that Roy…read moreHelsing and the Helsing Group were responsible for our HOA. You can read about some of the negative experiences I've had with them in my earlier reviews. Today I got in the mail a letter that was quite possibly the best surprise ever- it was a letter from another HOA company saying they are officially taking over as of 6/1/26. I'm too old to do cartwheels, but I did a little dance out of sheer exuberance. I don't know what this other company is like, but it's impossible for them to be even half as bad as Helsing. If you're in an HOA run by Helsing, you should bother the crap out of your HOA board to change companies ASAP. We did it...you can too.

One star is too generous for Willis Management, but unfortunately Yelp sets the scoring rubric…read more Pretty much every other 1 or 2 star reviews capture my experiences. Responsiveness is a negative 1. I have to email multiple times to get any sort of half baked tone deaf response. I'm starting to question how a company who does this core function has such bad customer experiences. Shame on my HOA for selecting Willis as the management group. I have no problem getting emails about increases to fees, and garage sales, but for some reason it's spotty getting meeting agendas, minutes, or any other questions answered. For some reason they don't send out HOA bills. I usually pay mine in bulk (a year at a time) and luckily I checked recently and saw my bill was due up and was dated April 1. Did I receive an email...nope. Did I get any mail...nope. I saw another review of a billing issue from someone, so clearly I'm not the only one. It's unfortunate that Willis has the reputation they do and no signs of improving. Makes me think they're collecting checks from neighborhoods and that's about it. Hopefully someday they'll wake up and provide the service dues paying members deserve.

I just received a call from Tony, from Willis Management Group. Tony immediately was yelling and…read moreinstructed me not to call "the Plumber". Let me give you a little context... The Plumber was scheduled to arrive Monday at 2pm. Apparently the appointment was changed by Willis Mgt Grp, unbeknownst to me or my landlord. At any rate I was available and home for the 20th plumbing inspection. The pipes are original plumbing and throughout the property "Amberwood" in Concord, all of my immediate neighbors have had leaks for the last 3 years of my residency. My unit had been inspected by numerous plumbers and other "men" only to find no leaks! As I had stated every time. Finally, this new plumbing company found a leak in the ceiling of my unit. So small was the leak that it fortunately hadn't started to show signs, and was repaired on this last plumber appt. Now, the plumbers created a large hole in the ceiling, which was patched with a Home Depot plastic bag and Duct tape!! I had texted the plumbing company who was last here and requested that they put up a professional patch for the ceiling. Mind you I had 4 other holes from plumbers who came 2 weeks prior, in the wall behind the toilet area. All four holes have now been unattended for going on 3 weeks! So I wanted a professional address my concerns with the open holes. In addition, the pool that is on the property and part of my rental agreement for use of the pool, has not been open for 2 years now. ALL due to a leak at the pump. They continue to pay for regular maintenance of the pool but not REPAIR for all tenants to use! I could go on about the unprofessional useless HOA attention or repair of their responsibilities here at Amberwood Condos in Concord. Tony has absolute no respect for me, maybe because I am a woman. I am an educated mature woman who takes excellent care of my rental and deserves to be treated with respect by any representative of this low rate management group. btw all owners pay HOA dues.

When it comes to Property Management Jeremy Irvin is my go to, his attention to detail, timely…read moreresponse, and his a rated service providers reference network is top shelf and I couldn't recommend him more. If you're a homeowner in the East Bay Valley area look no further the value of this man brings, Or will bring to your operation will greatly exceed your expectations. Thank you again Jeremy It's been a Pleasure to Deal with you and looking forward to Future Dealings. With Excellence, Val

I cannot recommend Valley Premier Property Management and Jeremy Irvin highly enough! We lived in…read morethe same rental for four years, and throughout that entire time, we felt incredibly lucky to have Jeremy as our property manager. What sets Jeremy apart is how exceptionally responsive and dedicated he is. No matter the issue, he is always on top of it immediately. He is not just a professional; he is a truly kind and wonderful person who genuinely cares about the tenants' experience. Another perk of working with him is the fantastic team of contacts he maintains. Whether it was a quick fix from a handyman, a plumbing issue, or something requiring a general contractor, Jeremy's team was always professional, efficient, and reliable. It gave us such peace of mind knowing that any maintenance would be handled quickly by top-tier pros. After four years, we were sad to leave and will miss the seamless, stress-free environment Jeremy provided. If you have the chance to work with him--whether you are a renter or a property owner--take it! You won't find anyone better in the business.

They took over our property at least 8yrs ago and it has been the worst experience. I've owned my…read morecondo for 24yrs so I know how we were managed before. They do not respond to anything , they force us to use a portal to make service requests or ask questions yet they never acknowledge them. You can never reach the manager of the property by phone, you can't leave a voicemail or send an email to the property Mgr. They make it extremely difficult to get answers to basic requests and if you need a service request good luck, it will take months if not ever. They cant even cha ge a light bulb in our common area at a reasonable time. I would give them zero stars!!

Extremely disappointed with the lack of support and transparency from the management company for…read morethe Shelbourne Association in San Ramon. Trisha is of no help and only provides canned, generic responses without addressing the actual issues. When pest problems arose, no inspection or pest reports were provided, yet homeowners are expected to "disagree" with board decisions without seeing any supporting documentation. There is also clear inconsistency in how responsibilities are enforced--areas defined as common spaces suddenly become homeowner responsibilities when problems arise, while homeowners are prohibited from taking any action in those same spaces. Overall, communication is poor, clarification is nonexistent, and the management company does not effectively serve as a bridge between the board and homeowners.

I was a first time board member and worked with FSR. The managers I worked with communicated well…read morewith me and were always courteous and professional. The prior management company took a week to a month to respond to my emails and I was a board member. FSR educated me and was always helpful. Mariana and Rigo were the ones I worked with and appreciated all their efforts.

Worst management ever with zero help, zero accountability and no transparency. Especially the only…read moresource of contact Bianca Ruiz, who's actively ignoring emails. First, there's the illegal towing due to a "system glitch", refusal to admit fault, deflect and attempt to shift blame. Second, random charges of fees based on violations with extremely vague descriptions, no proof, no photos, no dates, no records. Third, ignoring request for a full document of rules and policies. This management is straight up thuggery covered up with thick layers of bureaucracy. Quality of life and mental health under this management has been going downhill.

At ur property off center and Chatham Ct One of tenants kids has committed VEHICLE VANDALISM by…read morethrowing rocks at my car parked in my parking space. I am a homeowner in the pantano Ct location. My neighbor actually saw the kids throwing rocks and told me. It has been hard trying to talk to someone about this with your management. If I don't get a response to my email by 430pm today. I will be knocking on the board member door at 116 Chatham Ct. to speak to Anita Baroni. I'm not playing any games either.

I was about to sell my condo because of Williams Management when like-minded homeowners, just as…read morefed up, raised their voices to overhaul the HOA to finally bring this scumbag down. This guy doesn't do absolute jackshit and remains utterly unresponsive, even dismissive (the prick he is) until it's time for a project that's completely unsolicited and unnecessary - the contractor's obviously his relative/friend. Then he becomes this obsequious sob. He's a pro manipulator, targets condos where the board's largely old. He creates disharmony amongst the ranks, those who side with this low class scum (equally old, equally a redneck, equally an asshole, or might just have dementia and make bad calls) vs. those who can't stand him (younger, more educated, sensible, higher income, etc.). The guy also has anger issues, and apparently based on what several have attested is a full on creep. Any positive review is fake. You don't need to be a data scientist to know that it's his syntax. Stay away.

I've had the pleasure of working with Joanne, the managerat Silvergate Highlands with Community…read moreAssociation Management, and she is truly exceptional. In my 47 years in the real estate business, it's rare to come across an association manager who combines professionalism, knowledge, and genuine care the way she does. Joanne is always polite, responsive, and incredibly thorough. She returns calls quickly, communicates clearly, and goes above and beyond -- she even took the time to call me on a Saturday, which speaks volumes about her dedication and commitment to the community and the people she serves. She is an absolute delight to work with, and her attention to detail and calm, solution-oriented approach make every interaction smooth and stress-free. Silvergate Highlands is fortunate to have her, and I can confidently say she is one of the best association managers I've worked with in my career. Highly recommended.

If you're on the board of an HOA and are looking for a management company, do your community a…read morefavor and look elsewhere. They've just begun adding fees for online payments. Like cell phone roaming fees, such convenience fees are supposed to be a thing of the past and, with CAM they were, until recently; A new payment portal through a third party and...voilà...a new fee emerges. Your community residents deserve better. In 2026 online payment fees should be considered antiquated. *********************************************************** I'm editing my original review to respond to CAMs response. I think offering community members multiple ways to pay their HOA dues is great. What I find egregious is the discriminatory practice of singling out one of those methods with a processing fee. I've told one of your employees I'm simply not comfortable with any of those other methods and wish to continue to pay as I always have. It's the same way I pay all my bills and none of my other creditors see fit to charge me. CAM is the extraordinary exception. Anyway, I've made my case and I can only hope there are others who feel the same as me and will offer some pushback against, what I believe to be, a superfluous and unjust fee.

I found my place. I am so happy I moved to The Lake at Canyon Lakes this summer…read more Everyone is so respectful, caring and considerate. With regards to the HOA, I had the opportunity to talk to them via Zoom, VERY available and ready to work with me. Thank you! I can't believe I found such an amazing community, my return on investment, definite paid back. Great value, you can't put a price on safety

I am glad this HOA board is a group of old retirees that…read morestill doesn't understand technology or Yelp so i am going to comment about them very negatively. I knew what I was getting into when we moved into this community but they are certainly very difficult to work with in regards to home improvements. I have to get approval from them to improve my backyard yet they always deny our project for the most dumbest littlest minor things. I have questions yet I have to contact their customer service person whom's very useless too. Yes I am privileged enough to be living in San Ramon but dealing with these knuckleheads is difficult enough.