1. Homeowner Resource Services

    1. Homeowner Resource Services

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    Palos Verdes Estates, CA

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    Homeowner Resource Services

    5.0 (1 review)
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    2 years ago

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    Horizon Management Company - Playa Pacific HOA, Culver City CA.

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    Horrible management company. Ever since they've taken over, the quality has gone downhill. They run…read moreSummerwind HOA and evrything has gone downhill since they've taken over. HOA money wasted on "upgrades" like a new rfid/fob system where it barely works or people have to stop and get out of their cars to use. Nothing wrong for the remote entry system that has worked for years. Now it just delays people getting in. They added a fancy sign that shows useless memos or "fake" threats to tow or say "you're on camera." Cool, violators are on camera, but guess what, the violators who are breaking our gate bar don't live here. Landscaping was redone in certain parts and other areas just left alone. Not order or plan to anything. They can't even repaint parking lines that are completely faded, but let's remove old and plant new trees Ridiculous fees on parking. $100 per car monthly locked to individual car. On-site manager can't comprehend that some people need to roster cars to charge their vehicles. Needed to get a board member to accommodate us because we have multiple EV's and on different nights, a different car may need to be in the garage/outside. They threaten to tow cars, but I haven't seen any cars get towed or removed even though many cars don't have a permit. But let's charge the honest people paying an increasing amount.

    I am an owner in a development they manage. We have had multiple issues which require repair or…read morereplacement. The Horizon staff has not gotten repairs made as requested on issues which continue to occur, and is difficult to deal with. Rather than being of service to the property owner, they put up obstacles to getting issues resolved.

    G A Roofing & Repair Specialist

    G A Roofing & Repair Specialist

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    We just had Tino out to assess our flat roof for potential leaks, problem areas, and things noted…read moreby our home inspector. Tino was super polite, communicated everything clearly, took his time inspecting the roof, and was incredibly honest. So much so that he told me everything he was suggesting was a "could" and not a "must." He explained that the moisture issue we're seeing on the main floor of our house is common in many of the houses in South Bay that have a similar build style (tall and skinny, flat roof); no attic space plus heat humidity overload, and the house will literally start to sweat on the inside. In our case, he said addressing indoor temperature and humidity issues with an HVAC company should take care of the problem. Any home construction/repair company that openly shares all information with a potential customer--especially when it prevents an immediate sale on the work--automatically earns my trust. The willingness to put a homeowner's best interests above their own shows that they're invested in maintaining their good reputation. Now when the time comes and I do need roofing services, GA Roofing is who I'll be calling.

    GA Roofing in Redondo Beach replaced about 120 red-roof tiles yesterday that were broken. We…read morebelieve the tiles were damaged when we had our home tented for termites last year. I obtained three quotes, and even though this was not the lowest quote, I felt it would be the highest quality. The owner, Johnny, was always available when I called. I had numerous questions and all of my questions were answered to my satisfaction, and everything seemed very easy from the deposit to selecting a date. The workers arrived on time, and they were much quieter than I had expected. I wanted an old TV satellite removed from the side of the house, and they did not charge extra for that service. The job site was clean, the workers were friendly, and I could not have asked for more. I highly recommend this company.

    Gary Dempsey - Harcourts Hunter Mason - 8675 Falmouth, Playa del Rey, CA

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    When it came time to buy our first home, we were a bit unsure of how to start, where to start, and…read morewho to work with. I asked a close friend of mine and without a hitch he immediately referred us to Gary and Yvette Dempsey. After meeting with Gary & Yvette you could genuinely feel that they had our best interests at heart. Having worked in financial services as a profession for the majority of my career, I know how important it is to trust the person(s) you are working with. Beyond the trust factor, you want to work with someone who knows what they are doing, knows the market, and knows how to help structure and close your deal. Gary and Yvette held our hand through the whole process and helped us get into our beautiful first home. We are immensely grateful for their help, guidance, professionalism, and friendship. Thank You Gary & Yvette!!

    I had the privilege to meet Gary through the Homes for Heroes program which helps veterans purchase…read morea home using a VA loan. Working with Gary made the home buying process less stressful. Being a first time home buyer I did not know the first thing about purchasing a home. Gary really simplified the process by being extremely professional, honest about properties I was interested in, knowledge of the market and making himself available to answer any question I had (Which I had a ton of) during and even after the closing date. We had an unfortunate situation with renters still living at the home that I was interested in but Gary was on them everyday and got them out promptly, he was even able to get me some extra cash for the inconvenience they caused. Gary definitely went above and beyond all exceptions I had, I really do believe he had my best interest in mind. Not only did he make my dream come true of becoming a home owner, I also gained great friends in Gary and Yvette Dempsey.

    Scott Management Company - Permit displayed.

    Scott Management Company

    (86 reviews)

    First, I can't explain how great Scott Management team has been for our property for the last…read moreseveral years. I am really glad that I made the decision to go with Scott Management. The whole team has been so helpful and responsive to any of my questions or concerns. Our building is well maintained and any issues are always resolved quickly. Special thanks to both Margaret and Josie! I know at times I may not be the easiest person to work with but they are the most caring management company I have personally worked with. Scott is definitely doing something right with his company.

    I rarely leave a one star review after a single bad interaction. This review is based on…read moreapproximately five years of dealing with Scott Management Company as the management company selected by our HOA. My experience has been remarkably consistent: dated processes, poor follow through, defensive communication and an approach to homeowners that too often feels adversarial rather than service oriented. The distinction matters because homeowners generally do not choose the management company. The HOA does. That creates an unusual relationship in which the people living with the consequences of the company's performance are not necessarily the people deciding whether the company keeps the contract. After five years, my impression is that Scott Management understands that dynamic very well. Routine communication can be unnecessarily difficult. Questions that should receive straightforward answers can instead produce curt or dismissive responses. Problems often require repeated follow up. And when something becomes complicated, the burden of keeping the matter moving has repeatedly felt as though it falls on the homeowner rather than the company being paid to manage it. My experience during a mold remediation issue was particularly revealing. When you're dealing with a problem affecting your home, you don't expect a property management company to perform miracles. You do expect organization, timely communication, competent coordination and some basic understanding that the person on the other end of the email is dealing with a problem in the place where they live. Instead, I repeatedly encountered communication that felt procedural, defensive and at times needlessly quippy. The experience reinforced a pattern I had already observed over years rather than feeling like an isolated failure. That's ultimately my problem with Scott Management. It isn't one dramatic incident. It's the accumulation of small administrative failures, unnecessary friction and an apparent lack of urgency that eventually tells you something about the culture of an organization. Property management is not simply collecting assessments, forwarding notices and explaining procedure. The actual product is stewardship. It is maintaining buildings, coordinating vendors, communicating with residents, keeping records, anticipating problems and making an inherently complicated relationship between homeowners and an association function better. In my experience, Scott Management too often adds friction to that relationship instead of removing it. I understand that a management company works at the direction of an association and its board and not every decision belongs to management. I'm therefore deliberately not blaming Scott Management for decisions outside its authority. I am reviewing the things a management company does control: responsiveness, organization, communication, professionalism, follow through and the way homeowners are treated when something goes wrong. I would not voluntarily choose this company to manage a property I owned and if I were serving on a board evaluating management companies, I would strongly recommend doing extensive due diligence before hiring them. The most concerning thing isn't that mistakes happen. Every organization makes mistakes. It's how difficult this company can make it to get from the mistake to the solution.

    Homeowner Resource Services - homeownerassociation - Updated September 2026

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