I first signed up for the service about 10 years ago. They used to come inside my condo and spray and make appointments. In the last two years I have noticed they just show up. Sometimes they leave a note on the door saying they were here and sometimes they just send a bill and say they were here. I live in a condo upstairs. I have asked them not to do this several times. I said I want my unit sprayed inside it does no good for me to pay you to spray my sidewalk and driveway when my HOA already does that. They continue to show up when I'm not home don't make appointments and again I don't always know that they've actually been here because they don't always leave a note. They increase the price and renewed my year without asking first if I wanted to renew at the new price. If they increase the price that's not a renual. They need to ASK. Again someone showed up at least they say they showed up and sprayed my sidewalk... However, the invoice has my signature on it although I was not even home. So how do I know they were even here? Saturday at 730 AM, they aren't even open on Saturday! I am working on canceling my service with them and I don't feel I should have to pay $77.50 when I can't even prove they were ever even here. Also I did not ask to renew at the higher price. Completely ridiculous that they come over here spray my driveway And sidewalk and expect $77 for not even five minutes of work. This company is a complete rip off and now they are threatening to send me to collections. I have sent a complaint to the Better Business Bureau. If I owe any money, it should be at the rate I signed up, not at the new rate that they decided to impose on me that I did not ask for or agree to. I don't like how they just "show up" and bill me and it's supposed to just be OK. If I end up paying this bill it's only going to be because reading the other reviews. I can see that this company likes to send people to collections so watch out. If I'm expected to pay $77.50 they need to do what I pay for, come spray inside my condo. I'm trying to pay this bill just to be done with them, by the end of the month as they stated when they called. Today is Feb 26, a Saturday and not only are they not open but they have already sent me to collections. I'd like to know how they completed a service at my home on a Saturday Dec 3 if they were closed? read more

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Raised price and I was not interested in continuing with their services, which have not worked. Even though i did not renew or pay bill they preformed a service and want payment. Would AVOID this company read more

Excellent. Completely removed the problem. Always ontime and very pleasant. Worked very hard on the problem would definitely recommend

Had an appointment this morning with Hometown Pest. The tech was supposed to arrive today between 8:00 AM and 10:00 AM. It's now after 11:00. We called and were told they would contact the tech & let us know when they would arrive. Still waiting. Wasted my time and day sitting here waiting! read more

Mr Klinger just left my home. We have a real problem with ants and he came back and sprayed the outside and hopefully, we will get some relief. He is a big asset to the company with his attitude and desire to help My name is Ben B. and I live in Boca Raton, Fla. read more

Extremely unprofessional! Leaving toxic chemicals that my dogs, children, and self had to be careful not to step in. If I could give no star I would! Now seeing bugs though I seen one here or there now seeing them constantly since this company came into my home. Didn't go anywhere other then my kitchen! If I can figure out how to share the video from my ring camera I will definitely attach it in an update to this review..unfortunately it won't allow the video but I have it! 36 seconds long read more

As. A new home owner I called a company that I knew from a place I had rented for two years. Twice they made appointments and did not show during the appointed window. The office staff was no help. They couldn't contact the technician and twice tried to get a manager to no avail. I asked why I couldn't have an early morning appointment and they told me itwas reserved got regular customers. I was planning on being a regular customer. sorry,but you lost a potential customer read more

Where to click for negative rating? Ever since the company changed ownership, the service fell to amazingly low standards. Skip service visits and try to get away with it. If you ask to talk to the supervisor or manager, it takes weeks and a few more calls to finally get a return call. And then they are annoyed with you and also rude. read more

We have used Hometown Pest Control for years now and they have always given us excellent service. Michel comes to our house and does an excellent job. He is concerned about making sure everything is done perfectly. He is friendly and efficient. I highly recommend Hometown and Michel. read more

Unprofessional, Unreliable, Ineffective Would give no stars if I could. Bought a yearly contract. During that time had an ant infestation that they were unable to resolve. Delayed sending someone and when they did, never saw the same person more than once. Never returned phone calls over a three week period and the infestation became increasingly worse. We finally canceled our contract and hired someone who solved our problem in a matter of days! read more

No respect for human nor animal life. They refuse to notify me when spraying my condo and do not flag properly. My dog has seizures from their spray and I've had breast cancer 2x. Horrible, horrible, apathetic monsters. read more

We have been customers of Hometown for several years. I have always had to contact them to take care of what they should have taken care of. The most recent is for a lawn issue. I have tried calling for over 5 days and left numerous messages with no return call. We are finished with them. There is a reason they have a 2 star review and I am not sure why it is so high! Do your research before hiring them!!! read more

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This company has TERRIBLE customer service. They do NOT honor their time windows. Every time, they are hours late and DO NOT CALL to tell you. When you call them, they get snappy with you. The last tech told me he had three 8 am appointments booked simultaneously in Boynton, Jupiter and Boca. Impossible to be in 3 places at once. And they just raised their prices over 60%! And the last tech who was 2.5 hours late, did not even spray one window sill. Stay away from this company. read more

Having owned a home for over 45 years, I have dealt with many contractors. None have shown such ill regard for their customers as Hometown Pest Control. Aside from their ineffective pest control process they exhibit no degree of customer service. Having called repeatedly with issues I never received a call back until I told them to discontinue my service. There are too many exterminator companies out there to be saddled with a dud the likes of Hometown Pest Control. DON'T WASTE YOUR TIME OR MONEY!!! read more

I have been with Hometown Pest Control since 2016. My current technician is Klinger, I can't say enough good things about this gentleman. Klinger is very courteous, timely and thorough with his duties. I've given at least 3 referrals since I've been with this company. All around I give Hometown Pest Control But if I could give my technician Klinger 10 I wouId read more

Unfortunately this once good business has gone down hill. They have been billing me for over a year despite not being at the address. We've called multiple times and they keep billing us. read more

They used to be good but now they can't seem to protect our home against flying ants! Can't get comprehensive reports on yearly contracted services and clarity on what has been done. read more

Our services man Joshua does an excellent job on every visit. He always asks if there are any areas that require special attention. He is very curious and could not ask for a better person to handle our pest control larry and Sandy Wernick read more

We were having a cockroach problem after we discovered that an area in our garage wall left our house with open areas so that cockroaches could just walk right into our house from the garage. We fixed that, but this garage issue led to a terrible cockroach problem in our home that even involved nests... Yuck! We had been using this company for some time and despite a bunch of problems with them before, we had hoped that by telling them about this, that we would be able to solve this problem with our regular yearly fee. But...after discovering that that wasn't the case, we opted to pay the fee for what they call a "roach cleanout". It costs more than their yearly fee, it's $400, but it is supposed to get rid of 99% of the cockroaches in your house. It's to be done in two treatments within a few days of each other. Now, besides the fact that the man never showed up for our second appointment and we had to call and tell them and then he was sent after that weekend, on the following Monday... We began to realize that we still weren't seeing much of a difference after paying that $400... We patiently waited over 2 weeks, still hoping to see a difference... But if anything, we saw more from the nests than before! This company has a policy where they say you could call them if you see excess bugs in between visits. We called and they came and they left some some baits around, but it definitely wasn't enough and I began to see even more babies, so of course considering that we had just paid them $400, and we were due another $350 for the yearly fee soon, I called one more time to see if we could get another maintenance call in, because I really wanted to see a difference before paying their yearly fee again. We are so lucky what happened happened before we paid our yearly fee!!! The man that they sent to our house, Paulo, showed up on June 29th and we very politely told him that we needed some more bait and spray. After he rolled his eyes literally at the request and acted super inconvenienced, we did remind him, just in case, that we paid the $400 earlier that month for the cockroach "clean out", but after weeks believed we needed some maintenance. He looked incredibly annoyed and muttered profanities to himself while doing a horrible messy job spraying, more in leaks than spray too. My husband was very surprised but as the man went to leave, my husband reminded him that we really needed more upstairs as well, not just downstairs, because that's where we were seeing a lot of the problem now. The man flat out said, "No, I am not going upstairs!" My husband, shocked by this response, reminded him "hey, you know our yearly fee is due this week right?" just kind of reminding him that with this kind of service why would we keep them? To which the man responded in a scream , "F@!* you!" And LEFT!!!!! We have course called the company and the lady that answered the phone told us that the manager will call us back in response to this... this was almost a week ago now and we still have not heard from the company at all!!! On top of this terrible experience, I believe that they water down their products and we have had multiple experiences before this where they have missed appointments or been hours late. We have tried to be understanding, as we know stuff happens... But this was absolutely the final straw and still in shock that this was their customer service and that this happened!!!!! I feel that we were robbed $400 and we will be looking for a better company for the future. Save yourself the time, headache, and money! read more

Twice these people did not service my yard. Once, the guy started the job but left because it started to rain. He promised to come back but didn't. The other time they just didn't show. Both $135 charges were not paid due to lack of service and they hounded me. I finally agreed to pay ONE of the $135 charges as an act of kindness to an obviously struggling small business. Now I find out they have reported me to a credit agency. I had many other issues with them - but these are the major ones. read more

After being a costumer for 16 years I had to cancel this service. Since being taken over by Terminix there customer service became completely unacceptable. They made changes to their service with no notice to me and also change dates of service without consulting me and finally stop spraying inside my home. read more

Hired HomeTown based on a referral by someone I knew. The sales lady was very nice. I signed the 1 year contract (cancelation at any time) and paid for the year up front. We scheduled our days for service at that time, too. Within 1 week of signing contract, the pest control server came on the wrong day. Then, they came back on the correct day but wrong time (we specifically told them on day 1 the times we were NOT available and needed first service of the day). The following week, the issue arises once again. After several phone calls, things were finally straightened out. A few months later, same time issues we're happening yet again. This time, a pest control man came, rang the doorbell (with video/ring), we weren't home and stated it on ring, he sprayed the front part but never went around back. We called management and the worker lied. He said he sprayed all around the house. We had video to prove he was lying. I refused to sign another contract. Now, the year is up. We said No to another year. Fast forward 8 months later, we were out in collections for not paying $112.00. FOR WHAT?! The company said we refused to sign a worker's invoice for service and they came out. So we should pay without proof? Piece of CRAP company. Poor service and Poor Customer Service!!!! read more

Be warned: this is a totally UNRELIABLE company! For the THIRD consecutive time over a couple of years they have failed to show up or call for a scheduled appointment. My appointment today was a window between 4-6 p.m. Having been stood up twice before, I called just prior to 4 p.m. to make CERTAIN I was on the schedule. I was assured that I was. Of course, 6 p.m. has come and gone with no technician showing up. No phone call, no apology. Regrettably, my condo complex has a contract with them so I'm obliged to use them, but after this ineptitude I think I'll pay out of pocket to get a professional company to do the job. Don't waste your time with these amateurs. Oh, one more thing... the customer service lady should find employment that doesn't involve dealing with people! read more

I never like bashing a company. I have to as 2 no shows in 3 days and refuse to give answers. Waiting 2 days without luck to be able to speak with a supervisor. Worst customer service I have received in Florida which is hard to believe but true. I had to give 1 star but deserves 0 read more

This is by far the worst experience I have ever had. I started using this company when the one I was using sold to them. Horrible service. When I originally spoke to the office manager she advised that she would remove the charge from my account. Almost a year later I receive a collection notice from them! I called to discuss with them and as their usual customer service No response. I will not pay and will fight this. They have notes in my file I'm sure. They are liars land thieves read more

Not sure how this place is still in business. After 3 months of no shows and always 2-3 hours late without the curtosy of a phone call. I finally got rid of them. read more

Update to previous review- I reported Hometown to the Better Business Bureau. After a great deal of haggling ( and lies), they agreed to refund my money in 6-8 weeks! ( They don't wait to get your money but apparently you must wait when they owe you.) The 8 weeks has passed. No refund. Another lie. read more

I called for an estimate and they were supposed to show up between 2-4pm. They never showed u or called. I honestly don't know how this company stays in business when they treat potentially new customers this way. I then called a smaller company that received excellent reviews on Yelp and they showed up within the hour. read more

Dont use this company for any type of contractual pest control services. Like many others stated they will show up unannounced, spray the outside and leave a statement by your front door without knocking or ringing the door bell. My renewal was up, and I received a phone call from a sales representative asking if I wanted to renew my annual agreement. I declined, only to receive a past due invoice for a new annual agreement via email and mail. I called in and spoke to a receptionist that told me the invoice would be voided. Come today, I received another invoice via email today. They are trying to trick customers who do not want to renew their contracts by sending invoices for services they did not request. I would recommend going with a more reputable company. read more

Excellent service. Although I have a monthly service schedule, they work with me on short notice to change a time or day to work around my schedule. Excellent customer service. Techs are thoughtful and polite! Always arrive on time, and even call me if they are early or late due to bad weather. Great pricing! Love this company. read more

I was very pleased with the quality of pest control services provided by Cicero at Hometown Pest Control. He rectified the insect problems we had at our home in Seven Bridges including numerous ant mounds. Cicero is very thorough and comes frequently to service and ensure the insects don't return. We pay a reasonable fixed fee and appreciate the high quality consistent service coupled with a phone call from Cicero each time before he renders the service. read more

We have been using Hometown Pest Control since we bought our home two years ago. Their representative who services us, Tedson, is always reliable, professional, courteous, alert to our needs, and does a very thorough job. We have had no pest problems. read more

It should be 0!!!! I called last Monday, July 12, 2021 to report that I had ants all over my kitchen counters. I was told that Hometown couldn't come out until Sat, July17, 2021 between 11:00. and 1:00. As the ant infestation got worse and spread to my bathrooms and drawers I kept calling and was told Saturday was the earliest they could come. This was really unsatisfactory but I endured. THEY NEVER SHOWED UP ON SATURDAY I waited all day. I have been a customer for 7 years I called today at 7:30 a.m. There was no response I called again and spoke to Jennifer. Her attitude was, we'll get back to you. You can have an appointment tomorrow. I asked to speak to the manager or owner She said the company is owned by Terminex . The managers are Peter, Richard and Daniel. No response from anyone. DO NOT DO BUSINESS WITH THIS COMPANY!!!! Service is bad and attitude is worse. This is not the first time the office staff has been rude and unaccommodating. DON'T THEY KNOW THEY ARE IN A SERVICE BUSINESS| Anne K REVISED REVIEW 5 STARS AGAIN I had the good sense to ride down to Hometown in Delray to complain. I found Richard. He is one of the managers who Joanne lied about not being able to reach them She didn't try. Both Richard and Peter knew nothing about what had transpired. I told them I had called last Monday and what poor service I was getting. In fact NO SERVICE Within an hour Peter was at my house inspecting and doing things to get rid of the critters. He told me to stay in touch if that process didn't work. Once again I will give Hometown 5 Stars. Actually I have to take off one for Joanne's lack of good service and her lies She should be a garbage collector.She knows nothing about customer service. Hometown's mottosays: FAST SERVICE FOR THE TIMES WHEN IT'S NEEDED That's what I have had for the last 7 years Thanks guys Anne K read more

I've been using hometown pest for 10 years but twice recently I waited all day for the service person to come and was told repeatedly by customer service that he was on his way. Then at the end of the day I get a call to say the truck broke down. So basically customer service lied. I asked for a call from the supervisor but she never called. Very very poor?. read more

Friendly, reliable, competitively priced and effective. What more could you ask for for a service related business in South Florida. Been using them for many years. Junior is regular exterminator. Does a great job. We even use them for pressure cleaning. read more

While feeling desperate to get rid of a critter problem on a Saturday Hometown came to access and find the solutions needed. Signed a contract and have been checking traps and bait boxes. Thank you to the techs/Cicero read more

Hometown Pest Control is in it for themselves, they have no concern for the customer. When I signed up with them I wasn't given a schedule and when they did come out no one was home, so they sprayed the outside and not the inside. When I called to complain Play simply keep reading their so-called agenda as far as service is concerned if they sprayed the outside they consider it a full job even if they did not spray the inside. I told him I wanted my inside sprayed and they said it would be additional charge because the services had already been performed. I don't believe that I should be paying for a full service and only getting half of it. I canceled my service with them and found someone else that was more customer service oriented and concerned. I would not recommend Hometown Pest Control to anyone! read more

I tried working my issue out with Hometown Pest Control including having the Better Business Bureau try to help resolve. During this work out period, the owner dropped me from the schedule and wrote off the money in dispute, according to their office. Talk about double dipping (IRS), I have not received the disputed money back. I also informed them they were out of contract without properly giving me 30 day notification that they were cancelling my service. It is clear that Hometown Pest Control would rather drop you, violate a contract, than work out a dispute. NOT A HOMETOWN type of Business. I still hope for a resolution from the Better Business Bureau, but is clear that Hometown Pest Control does care about their Better Business Bureau rating. read more

Poor service. Never on time for appointments, when you call because they are late time and time again they dont care. Dont use this company.

Very disappointed in this company. I used them several years ago and they were great. The last few months have been horrible. All the technicians are nice, but they do not arrive at the scheduled windows. My ant issue is not getting any better. read more