The robo answering service is terrible. It will not let you talk to a pharmacist and there are not…read moreenough category's to answer your questions. You have to wait hours for a call back. Very frustrating!!!

HORRIBLE customer service. Very rude, unhelpful, and unprofessional. Will never return. I wouldn't…read moretrust these idiots to fill a hole with dirt let alone a prescription.

these guys are the best, generally will fill your scripts with very short notice. Best of all no…read morelong lines and very friendly I the people who give low ratings are also the people on pain meds. ?????? maybe they need to find another dealer?

This is my favorite pharmacy here in Mason, they really are fast. The owner won me over when I was…read morepicking up some OTC items while I was waiting for a script, where she told me that I could get an item cheaper at another store in town. They really look out for the customers, it makes me pretty loyal to them.

Love the employees and wonderful customer service. The delivery service is always on time and the…read moredrivers are great. Would recommend Schmidt and Sons for all your medical needs

I had an excellent experience at the Tecumseh location today. I went there to get my Covid booster,…read moreand was impressed that the pharmacist/owner Sam was the one giving the injections. He took the time to sit and talk with me during the 15 minute waiting period after the injection. Not only was Sam friendly and personable, he gave very helpful counsel on some pharmaceutical questions that I had related to side effects and compounding. My wife and I are going to see if they are in network for our prescription insurance.

Today I had a dental appointment and the dentist prescribed a medication for follow up. I didn't…read morehave the address of this pharmacy and couldn't look it up. This was during the very vast cell coverage outage. Could not make call, navigation , text, anything. I showed up and it was an hour from the dentist. No prescription there. I would have called the dentist but no coverage. I asked the girl if they could call. She went to the female pharmacist and she abruptly said "no". Looked at me through the glass. That was it. Sorry! The girl said. I drove 20 min home and awaited the system to come on-line. Called and even had a voicemail from the dentist about the prescription. 15 seconds and and address and it was on the way. What has this world come to? I have used this pharmacy for 9 years. I will never set foot in there again.

My family always gets excellent service here. The Pharmacists are helpful and knowledgeable and the…read moreother staff is great too. we have used them ever since the Pinckney Pharmacy closed and will keep them for our family pharmacy forever. Thanks for all your hard word and great service.

I am new to the area and prefer privately owned pharmacies vs. the big chains. I was greeted on my…read morecall by the kindest lady, Nicole. The pharmacist also was so genuine and caring; was truly interested in my health condition. When I called they answered; no callback recordings. I love the Apothecary feel and the suburban charm. We look forward to a very healthy journey with Ann Arbor Drugs

I hate to post a negative review about this pharmacy because I used to LOVE it a few years ago, but…read moreit has gone downhill to the point where I've now switched back to the dreaded Walgreens. I loved having a wonderful small pharmacy option so I hope they can get it together and go back to how they used to be. I have a few big problems with AA Pharmacy and they keep being an issue lately, unfortunately. First, they have a major issue with what they leave out spread across their counter. The last three times I was there, there were prescriptions with names of the person and names of the medicine in bags sitting right out on the same counter where you pay. Not only could I see confidential info, including about one person I knew, I also could have just taken some of the bags had I wanted to. It's so odd and they don't seem to care that confidential info is just cascading out on the same countertops where people are checking out. It seems so disorganized and careless now, which is disconcerting when I'm trusting them to manage medications for my family. Second, in the beginning, the pharmacist was always there and he was so friendly and helpful -- now there are several rude and/or inattentive people who will finish eating their sandwich before coming over to help people waiting at the register. If you have a question for a pharmacist, there often is not one there. If I ask when one will be there, they often aren't sure. I assume the prescriptions are still reviewed by a pharmacist (?!), but I have had two recent ones where they gave me the wrong amount, and both times they barely seemed to care. I'm not surprised to see all the good reviews from them are at least a year old. Sadly, the whole feeling there has changed so much and it's a huge disappointment. I've transferred away from them as of this week but I hope they improve!

They always explain meds and are helpful and friendly They fill your meds when Doctor sends them…read moreover and contacts you per text or email to let you know they are ready, Always help with any questions on insurance or medication

I wanted to go here to support the local Fowlerville businesses and I regret it. the man working…read morethe pharmacy with the giant mustache was extremely rude to me. I told him I was there to pick up a prescription and he gives me a judgmental look and says "annnndddd?" that threw me off so I just said for Caitlin. He then proceeded to roll his hands at me instead of just asking what my last name is. I work in healthcare and thats on him to ask me and lead the interaction between us. I wasn't able to pick it up the day the medicine arrived because I was working and my fiancé made it there too late. he had the audacity to ask if I got the text the day prior and that I was suppose to pick it up right away. What a jerk. I'll never go back and hope no one else does.

There was a 4 car wait for the pharmacy drive through this sunday afternoon. We were the 4th car…read morewaiting for about 20 minutes. All 3 cars in front of us were helped and when we finally pulled up, they slammed the window in our face and played an automated message that they were closed for lunch now from 1:30 to 2. It was 1:29 and they knew we had been waiting for 30+ minutes, with no cars behind us anymore. A total lack of respect and care for their customers, incredibly immature, especially when dealing with prescription medicine that people depend on to live. I have nothing but bad things to say about this pharmacy.

Zero parking with misleading signage resulting in $30 parking ticket. DONT put a sign up saying…read morepublic parking if you're going to ticket your customers. Won't be back to Lansing ever!

Great little pharmacy and store front in downtown Grass lake. I had to call around to source my…read moreprescription and though they are not near me, they have what I need which makes it worth the drive. The store front has a good selection of healthcare items, quick shop necessities and even toys for the kiddos. I let my little pickup a math game. Getting setup in their system didn't take long. The counter staff was very nice and efficient. I will happily keep making the trek out to Grass Lake for my scripts as long as they have my items in stock.

Excellent customer service. I wanted some drawing suave which is difficult to find. They ordered…read moreit for me called when it was in the next day and even offered curbside service.

The staff is very friendly and courteous and go out of their way to help you find what you need…read more Some the of merchandise is unique and one of a kind. It is not your ordinary pharmacy. I ring the counter bell every time just for fun

When my friend had a severe injury burning himself with scalding water, this is the place I went to…read morewhile other friends were calling the doctor. As I rushed in, I asked the pharm techs if the pharmacist was in and I was so lucky she was. She was professional and helped calm my nerves as she told me what would be the best medication she could provide me with while figuring out if he needed to go to the hospital. The people at the counter were quick with the transaction and wished my friend well, which really meant a lot. He ended up going to the hospital, but I cannot thank the staff at Chelsea Pharmacy enough. I saw some really cute home goods, but had no time to browse. Definitely going back!

Poor internal controls and apparently overwhelmed. I received the wrong vaccine, and the pharmacy…read morewas more hostile than helpful when I tried to talk to them.

"Alena" was incredibly unprofessional with an even exchange of broken glasses. Also refusing to…read moresell me a new pair until the patron behind me called her out. Should NOT be in a management position! Zero customer service skills!