I highly do not recommend this dealer. Saw a listing for a used Civic and immediately called to inquire about the vehicle. We were coming from an hour away. Spoke on the phone to "Dana" who assured us the vehicle was available and ready for us to test drive. We arrived there, got some cold stares until someone decided to help us. Clearly, there was no sort of communication going since the people we needed to be in touch with weren't there. The vehicle was not even ready and no one knew what was going on. After a few minutes of waiting around, the guy comes back and says "the vehicle was literally sold an hour ago." Really? That's strange, I called an hour ago, you couldn't tell me then? And if it sold within the time frame it took me to get there like you claimed, you had my contact information to call me so I didn't have to waste a trip and gas to go all the way to Danvers. That is called bad business. read more

My dad took his car there because his alarm kept going off in the middle of the night. After two days and four hundred dollars later they told him all set. That night the alarm went off again, he took it back and they told him he needed to buy a key for another 120 dollars. My dad cant afford that because he is on a fixed income he is elderly. They told him they would unplug the alarm. That night the alarm went off again. He took it back and they said they unplugged the wrong alarm. They pretty much scammed my dad, I tried to reach out to the manager and the service manager, and guess what no response. They must not like to talk to anyone they scam. read more

Bought two Hondas from them. Would not buy another one. I moved to Colorado recently and was having trouble finding a document that I needed to register my car in Colorado (was lost in the move). I called and left about six messages asking them for help, but no one would return my call. So yes - friendly and great if you are spending $20,000+ on a new car. Just not very helpful otherwise. read more

I was referred to Honda North by a friend who purchased a vihecle there. After spending 2 hours of my time, I sat down with the sales person and sales manager and negotiated a price down for a new 2018 Accord Sport. Everything went well and I accepted the deal. Few minutes later, sales manager comes up and tells me: "Time's up, we gave you wrong price, the model you want cost substantially more." I was in desbelief and in shock because I have never encountered such an experience in my life. Once two parties agree on a price and you can't go back and say that the deal is off. I understand people make a mistake but you catch $2k mistake prior to sitting down with the client and negotiating a price. The sales manager (Steve) told me that he was sorry and there was nothing he could do. The guy who gave him the quote is new and works there for 3 days apparently (lame excuse and prob not true). But that is unacceptable regardless. This was prob a good example of false advertisement. Never again I will go there or refer anyone to purchase a vehicle from Honda North. Only if they double check the MSRP before they sit down. Poor service, unprofessional and unethical. read more

I just bought a brand new CRV from Honda North in Danvers. I narrowed it down to three dealerships based on reviews and customer satisfaction scores: Prime Honda in Boston, Rockingham Honda in Salem, NH, and this one. I started at this one because it was closest (technically Boston is closest but it's a pain to get to). I worked with Tim and originally took a glacier blue EX for a test drive. He was great to work with, no pressure at all. We talked about different car options, he asked what else I was considering and we discussed the RAV4. He didn't bash Toyota whatsoever, said they were both excellent choices and I wouldn't be sorry with either, and that people have a couple of personal preferences that either make them RAV4 customers or CRV customers. He was exactly right and I was truly torn until I walked out of the Ira Danvers dealership so disgusted I wanted nothing to do with Toyota whatsoever. I ended up going back and taking another test drive, and from there my decision was made. There was minimal haggling, I knew what I could put down and what I could afford for a monthly payment. The finance manager Paul lowered my APR from 8.24% to 5.99% to keep my payment in the range I needed. All was well until I woke up the day before I was supposed to pick up the car feeling dissatisfied with my monthly payment and my extended warranty. I originally accepted Portfolio (First Extended Services Corp) but after reading reviews when I got home yesterday I definitely made a mistake. Tim told me to come on down and they would take care of it no problem, and he was true to his word. They honored the Honda Care warranty competitive pricing at $850 for 7 years/100k miles comprehensive with zero deductible. I saved almost $800 and it lowered my payment $12/month. My finance manager was off today so another manager named Dave handled the contract changes. He wasn't very friendly and seemed slightly annoyed, but I don't really blame him. The dealership also does your first three oil changes for free and then every third oil change is free from there on out. They also extend the powertrain warranty to 7 years/100k miles standard for free if you do all your maintenance at their dealership on time. Their service pricing is also competitive. A remote starter including labor is $400 less there than from Herb Chambers of Boston. One thing I would say is be careful to ask all questions before you sign. Tim asked me to sign the P&S and initial the deposit box before we negotiated on price, which I refused, and he accepted that without an argument. The finance manager did not tell me everything up front about the extended services such as price and what's covered. I should've asked more details about the warranty and asked to see brochures, but that was my own fault. The only other thing I noticed is that the finance team and sales team tended to shift responsibility to each other for little things that weren't done. I walked out of there with everything I needed in the end, so I consider that to be minor. Everyone I interacted with was respectful and responsive, and the staff truly seemed to enjoy working there. Lots of interaction and joking/laughing. Overall, I would rate it a 4.5/5 and if all goes well I hope to buy again in four years or so. read more

Saw a good deal for a Honda Fit online. Called around 3 to make an appointment for a test drive. Appointment was at 4:30, but I showed up at least a half an hour early. When I finally got in to talk to a salesman, he had told me that the car had already been sold. He then proceeded to try to get me to look at some other more expensive cars. If the car had really been sold, why could no one call me within that hour when they knew that I had an appointment to come in for a test drive. This dealership is scammy and fishy and something tells me that there had been no Honda Fit there to begin with. They pulled the bait and switch and frankly just wasted my time. I will never be coming here again and neither will any of my friends or family. read more

Use caution, do not buy a car from the salesman Peter Anderson. Unfair and deceptive practices. Agreed to sell a family member trade in car after dealer certification. Lied and the dealership sold the car the following day. read more

I want to give zero stars to this place. I purchased a vehicle here, that was my first mistake. I put a down payment on it, then I was told I could pick it up either the following day or the day after. No one got in touch with me. I tried email, and then a phone call asking to speak to a manager, after being transferred 3X, once to service dept. left a VM. No response. Got out of work, called again, woman I wanted to speak to a manager and not VM, she put me through to VM. Called right back and told her again, no VM, I wanted a person. After 3X again it went to VM. Drove down there, was left standing at reception desk as salesmen saw me standing there, not 1 person came over to me. I finally said out loud, "what am I invisible?" then someone asked if I needed help. In the mean time, the salesman that sold me the car, walked by the desk, looked at me and kept walking. Told the person who finally came over that I wanted a sales manager, he came back and said she would be out shortly. I stood there for another 10 minutes before he went and got someone else. I proceeded to tell him of my dilemma, he apologized, told him apology not accepted. How dare they treat someone who is spending thousands of their hard earned money? Then "my" salesman came in the office to apologize, told him I didn't want to speak to him, please leave. They asked what I wanted to do, told them I wanted my money back and the title to MY car that they took 2 days prior. Well, they don't want to lose a sale, so he took $500.00 off. When I mentioned the gouge on the back lift before the sale, my salesman said they would touch it up. Well the problem I was dealing with was the title, no one explained to me why I couldn't pick up the car until 5 days later. This info should have been explained to me before I even put money down on it, not 5 days later. Is this how we do business, really??? Finally got the call the title was in and I can come down. Went in, and was told I would have to come back to pick up vehicle. No, either I get the new one, or deal is over. Then was told the vehicle needed to be detailed. Seriously??? It's been sitting here for a week, what about the gouge? I was told when I bring it back for the inspection sticker (which I was charged for in the loan), they would give me a tube of touch-up paint. No, you are going to do this. Went back the next day for sticker, told it would be about an hour, when the service tech saw I was in distress, she told me they would take care of me next. She left, and I was left sitting there for an hour. I had to go and ask if it was ready, and the tech said, yeah it's all set. What? I had been sitting there for no reason! Forgotten again. Unbelievable! read more

on thursday may 23, 2019, i brought my grandson car for a oil change, i went to the service man, when he called me from his seat, i told him what i wanted done plus i told him i had a slow leak in front right tire, he never wrote it down what i wanted just said yeah i got it . when someone called grandson the car was ready so i proceeded to go to honda, i called back my grandson and asked him, to call back and see if they looked at the tire, he said they didnt look at it but they will before i get there. when i got there i said to the worker that told me how much i owned, did they look at the tire, e said yes but make another appt. we will check it better with more time we are to busy to go further investgate the tire. so i said to him . are you telling me you never looked at the tire , he saaid no we did, pressure is fine. so i decided to go home and see if it leak air. next day the tire was low again,i was furious that they would let my grandson go to school( st. john prep) all highway driving, so knowing i couldnt trust them . i took it to firestone and they removed a large nail from the tire. my whole family buys there car at honda danvers. we have to decided to go to another honda dealer read more

I purchased the extended warranty and my heater went in my Element in its third year. After spending hours and hours on multiple days pleading my case to management they finally replaced it under warranty. I went without heat that winter for three weeks though, which made driving very difficult and sometimes impossible. Ridiculous that it took as much effort as it did on my part. A quick google search of heater problems on the Element (my year) backed up my case. The folks working in the service department at the time were extremely rude to me. read more

Unhappy with Honda North. Prices are higher than independent dealers, but this is expected from a dealership. My main problem was I spent almost 4 hours just to have a simple brake job performed. I was told the job would be complete in about 2 hours, and it took almost 4 hours. They need to improve how fast they serve customers and how well they communicate with them. read more

Worst service department ever .looked at many cars found body panels hanging dings and bad tires .many things wrong they wont budge on any price .they were down right rude and talked a lot of BS .salesmen knew nothing about the cars he didnt even know how to sell a car .he sat there and talked about the honda buisness .im not there to buy your buisness there to buy a car.they were trying to sell me certified cars that had a lot of flaws and breaks that were draging and he said ill have mechanic look at it.the front breaks were shot.and ge went on saying they checked everything over to be certified. Thats bs .they just detailed it anx looked it over and puched it out the door for an extra 2k calling it certified .you could see the gouges in the rotors and while driving check engine light came on , vsa light .there scam artist trying to take advanage of people .i even went it with paper work on certified honda cars they had from other honda dealers that were selling same car cheaper certified with 10k less miles they still said there was no negotiating on price horrible service and even waited 25 min for salesmen standing around with hands in there pocket joking around doing nothing THEY ARE A HORRIBLE DEALER RUDE ARAGGANT DONT NEGOTIATE AND DONT LOOK AT CARS FOR SERVICE FOR SAFTY.found out from a friend that works they lost 8k because no one bought the car went back to auction. He said they dont negotiate and the keep loosing money read more

Been doing business with Honda north for over 8 years! Today went in to see a 2015 pilot. We've received multiple emails for a certain sales manager for several weeks now regarding our Honda Odyssey which they've been begging for months because they have people waiting for used odyessys with low mileage. Upon walking in the showroom we where mauled by 4 differant sales personnel. The 1 that mauled us 1st was completely clueless on stock. The sales manager that written us multiple times was too busy to step out of his office and assist us. Between the finance person low balling us by about 4500 on the trade and not wanting to help us at all was appalling. We've had every oil change every maintenance issue solved up there and we will not be stepping foot in that dealership again. Also we wanted the ex-l with navigation I was told they could get it once I got there that story changed also and they wanted to charge me to go get it. read more

As promised, here's my update since post purchased. The staff I interacted with at this dealership has been great. It was the hassle free car buying experience I expected. I highly recommend it. I will continue to post updates from time-to-time. Next one will come after I bring the car back for service (hopefully not of a while). read more

We leased a Honda Accord for 2 years at Honda North Danvers. Gus in Sales was great and easy to deal with. However, This being our first lease ever, Financing was stressful. That was compounded by the demeanor of the loan officer. He may have been having a bad day and I think he was frustrated with something or someone, so I will cut him some slack. Service experiences throughout the lease period were quick and pleasant. I really like their clean, comfortable and cozy service waiting area and I appreciated their complimentary beverage. Returning the vehicle was quick, easy and seamless and surprise, the salesman did not pressure us into another lease or purchase. I would recommend Honda North to friends and family. read more

Service? More like Scam! Well today is exactly two weeks from the day I spoke with the sales manager at Honda North in Danvers, and he assured me that he was going to investigate what happened with my car and get back to me. Still waiting for that phone call Steve. We have a 2001 Odysee that needed repairs on the AC unit which cost about $1,000. when we got home the doors would not open so the service manager told us to bring it back and it was most likely a fuse that was blow when they disconnected the electronics for the AC service. We finally got around to going back, my wife spent 4 hours waiting for the car and they then told her that the doors had all sorts of problems that needed to be fixed. It was going to be about $1200 per door. She decided to leave and we started looking at new cars. We did not want to sink another 2-3k into an 11 years old car. My wife decided to take it to our local repair shop, Phil and Sons in Newburyport because they have always been reliable and honest. The mechanic reset the codes for the doors and charged my wife $40 dollars. He almost felt guilty charging for it. I now have 2 perfectly functioning doors that took less than 30 minutes to fix at my local shop. Juxtapose that next to the actual dealer that created the problem in the first place, lied about the needed repairs and then refusal by the service manager to follow up. I have always liked Honda cars because they are very reliable and would likely buy another, but it will not be from Honda North. There is a lot of talk about a law that will prevent local car shops from receiving manufacturer codes to do repairs on newer cars; I submit my story as exhibit A for the little guys. read more

I just bought a brand new Honda Pilot. I love the vehicle, however I am disappointed with the pick up experience. I was told to pick up the vehicle before the registration and sticker were ready. I was told to come back and wait for an hour and a half to get a sticker! I am not happy to take this amount of time out of my day. This should be done before the vehicle is ready for pick up. read more

DO NOT lease a Honda!! At least not from this dealership! I was talked in to leasing a Honda instead of buying, because my fiance was on his second lease with Volkswagon and absolutely loves it! Volkswagon actually includes basic maintenance in their lease for no extra charge, such as oil changes and tire rotation. Honda on the other hand makes you pay or buy a service plan. I was talked in to paying 25-35 extra per month for this plan and then found out that not all dealerships except it. Furthermore, my fiance and I have called the finance person we dealt with, Jameel, 4 times now in a several week period and he refuses to call us back. Neither of us were given a copy of the lease (which is our fault for not thinking about at that time), nor were we given a copy of the service agreement. Since I leased the car back in June, not a single person has called me to make sure I am happy with the car either. If you are looking for a dealership that cares after they have closed a deal with you, this is NOT the one. read more

I was in the market to buy a new car and Honda North was on my list of places to visit. I went and met with a salesman and he was nice...I planned on returning. A couple of days later I found a better deal on the same car so I called and canceled my appointment at Honda North. This is where the trouble began. As soon as I hung up with the salesman I got a call from one of the sales managers. He stated he could offer us an even better deal and to come back. Long story short as soon as he realized I was buying from another dealer and not coming back his tone changed. He made comments such as "Maybe if you keep going to different dealers someone will give you the car for free." and " You made Josh wait around thinking you would be here" ( mind you I canceled my appointment around the time I was supposed to arrive) I then asked him to please stop trying to make me feel bad and told him he was out of line. He started to make another rude comment and i hung up the phone. I could not believe this had just happened. The head of sales did end up calling me and apologizing after I gave them a poor review but honestly it did not matter much knowing those are the types of people they have working there. I would never go back or suggest anyone ever buy a car there!! read more

I bought my car here in 2011 from the best dealer Gus! I was so happy and still am with everything! Great deal, great car, wonderful service. I couldn't of been any happier I recommend all my friends and family to go here! read more

Garrett (my salesperson) was great. Outside of him, this place is a joke. I initially signed up for an extended warranty but decided against it after doing some last minute research. Jameel told me not to worry that he would take care of canceling it. 2 months later, it still hadn't been canceled. After a bunch of phone tag, I get Jameel who says he'll look into it and call me back. Never hear back from him. I call and talk to Eric a salesperson because the manager was busy. He said he'd look into and get back to me. Never heard back from him. I cant count the number of times I've called to get it canceled and it has been 3 weeks now and my balance hasn't changed and not a single person has gotten back to me. I had to physically go in to speak to the manager to get things taken care of (when I didn't even have to sign anything). Do yourself a favor and make sure you take care of everything before you leave here because they don't care about you after you drive off the lot. Wouldn't recommend here to anyone based off my experience after the purchase. I wish I never gave them my business in the first place. read more

I had a very great car buying experience here in April of this year. It was my first time buying a car here and I had met Sean Geyer, the first time I walked in. He was very polite and didn't try any aggressive tactics, he really just asked me what I looking for in a car and showed what options I had based on my response. Decided upon a he showed my a Black 2015 Honda Civic EX-L and I immediately fell in love with the vehicle. A few months later I came back in and it was time to buy the negotiation process with Honda North was very painless they they were very willing to work with my price range and I was about to get the at a price I thought was fair. What really impressed me and makes recommend this place to others is the friendliness of the sales staff, we all expect car salesmen to be sharks and they have to due to the nature of their business but the people here at Honda North make you feel comfortable. I came in for a oil change today and Sean immediately remember me and came over and found me to say hello and he remember my name and my parents which really shocked me. If you're looking to buy a Honda I STRONGLY suggest buying a car from Honda North of Danvers. read more

For both the sales and service department. Go to the Honda Gallery in Reading, MA instead! If I could leave a review for 0 stars, I would. It is very obvious here that there is intense pressure to meet numbers and maintain their status as the biggest Honda dealer around- but in this case, bigger is in no way better. They take that pressure to an insane level, to the point where the rep we talked to was twitchy and showing some anxiety when we said we were just there to test drive and wouldn't buy our Honda until next month. I went with my boyfriend to look at HRVs, and it took 30 mins to get a sales rep to even talk to us. He then proceeded to walk us through this terrible looking slide show, and basically sped-read every single word on the slide. All he did the entire time was rattle of the list of specs and did not really engage with us at all. We each took a test drive, and then he was like, OK sign here... um, excuse me? I'm not going to spend 15 minutes with you and just buy a car. ESPECIALLY when we told him upfront that we were looking to purchase next month and this was just shopping around. Terrible, he would not take no for an answer. After we repeated our statement for the millionth time, he brought over the sales manager who was SO SLEAZY. He said we couldn't leave without it and tried offering more on the trade in, and wouldn't let it go even when we said absolutely no way are we buying today. We spent more time saying "not today" than we did actually talking about the car. They called my boyfriend the next day while we were out to lunch, and I could hear the service rep LITERALLY YELLING at him about how he couldn't say no, and that they refused to lose his sale to another Honda dealer. He couldn't shake the guy off the phone and finally just hung up. That sealed the deal, and now he will never go there again. My father took his car there for service (since he bought it there, used), and had a terrible service rep. The quality of the fix was good, but it took 2 appointments for them to actually listen to him. Something was wrong with his blinker lever, it wouldn't stay up, and they told him it was all in his head, even when he drove around and showed them. The rep was uppity and rude, literally was like "Do you even know how this works? See? Click up for right, down for left," extremely rude, especially considering my father has been driving for more years than that rep has been alive. The next appointment a different rep replaced the lever and wiring for him. Go to the Honda Gallery in Reading instead! They're small, but the service, both sales and service, is MUCH better. read more

We've bought several cars from Honda North and the experience has varied from Awesome to Okay. The first time was incredible. It was a long time ago when they were in the other location. After convincing my mom that she did not need an SUV, we negotiated a price on a Honda Accord. It was a very busy day and the staff was overwhelmed. Last minute she changed her mind and wanted a CRV. It was near closing time and the salesperson gave her the key and told her to take it home and come back the next day to complete the paperwork - we did. Second time, the salesperson was rude because I had a better price from another dealer, he was not happy at all. Third time, first time we bought from a woman, it was very smooth and she even drove the car to us the next day - to NH. However, I hear you on the service. I was driving down 128 with my car when it veered across the road on its own - my life flashed before my eyes! I took the car in and they told me that the throttle body was dirty and built up with carbon. Given the terrifying experience, I did not buy the explanation and spoke with the service manager - he was very rude, mind mindbogglingly so. Within a few days the car had another major meltdown and needed to be towed back to Honda North as it was shaking and bucking. Back to Honda North and upon further inspection, they found acorns in the throttle body which caused the malfunctions. Not sure why the did not find them the first time. It does seem like service is overwhelmed. read more

OK...finally have everything in order for the 2013 FIT. Had to have the back headrests replaced as they had put the headrests from my originally 2011 onto the car, but they didn't fit right. Tim, from Service, was instrumental in making sure that I got the correct headrests. Thanks, Tim!. He alone is enough to make me think twice about my really bad review. read more

Worst experience ever. I cannot even talk about this dealership or my car without getting a horrible taste in my mouth. The employees that I have dealt with either do not fully understand what they are selling and what it includes or do not care and just want to make a sale. read more

After a terrible week where my engine blew on my 4 year old SUV and my 13 year old backup car just wasn't cutting it for my 35 mile one-way commute, I spent a Saturday car shopping. After a morning at various dealers, I walked in Honda North around 1pm without an appointment and asked to test drive both a Pilot and a Fit. Our sales associate, Sean, brought me two cars that exactly matched my specifications. He gave me the very fair pricing information and I had both cars purchased by 3:30. It was a breeze, no pressure, they quickly took care of the registrations and inspections. It was an awesome experience, and my first time car shopping without my spouse. It was so much smoother than anything either of us have experienced in the past and we highly recommend Honda North! read more

Excellent experience. I would strongly recommend it based on its service. I also appreciate the professionalism and kindness of Paul Desrosier, Nada Sehovic and Joseph Tegan. They were nice, considerate and efficient. I think North Honda is worth of recommending to my friends or others. read more

This was my first experience buying a car on my own and I have to say it went pretty well. There was some of the typical haggling over the price, but they were reasonable about the negotiations and generally kept a pretty low pressure approach. They weren't super knowledgeable about the vehicle, as it was a used car and not a Honda. They had a very reasonable price on the car and I feel that I got a great deal on it. read more

I will keep this short. I had a terrible sales person experience. Rude and belittling. On top of it all they will not take me off of their email list no matter how many times I unsubscribe or call. Their "4 Star" rating is a joke. Please read the 50 "unrecommended" reviews at the bottom of the page. It will give a much clear idea of what to expect. read more

As a former customer of Honda North I repeatedly receive emails and letters urging me to trade in my 2009 CRV and save money at the same time. The latest letter sent directly to me and signed by the Sales Manager, Brian Raskin, indicated that I would receive 0.9% financing on any trade in through 12/31/2012. I also went online to their site to find out what my car would be worth in trade and their own site gave me a range between $15,000 and $18,000 so I went to test drive a new CRV. Upon inspecting my vehicle, I was given a trade value of $13,500! (Kelley Blue Book is $16,800 in very good condition, which mine was). The sales rep, Chad, admitted that there was nothing wrong with my vehicle as it didn't have a scratch on it. He then asked the old "What will it take" question, and was about to go back to his manager when I mentioned my letter promising 0.9% financing. He asked to see it because he said that they were only offering it on Pilots and Odysseys and not CRVs because they "fly out of here". He looked at the letter then excused himself to talk to someone else. Upon his return he just said "I can't defend this letter" and that was the end of our conversation. Obviously I expected them to honor their own letter but apparently they feel that they don't have to. This was more than disengenious, it is dishonest and fraud. If anyone receives promo's from Honda DO NOT BELIEVE THAT THEY WILL BE HONORED!! read more

My wife purchased her newest car from salesman, Ken, a couple weeks ago at Honda North in Danvers, MA and had an unbelievable experience from start to finish. She has been raving about the quality of service ever since. The staff was friendly, efficient, and attentive. Ken never came off pushy or "salesman-y", and never lost patience, even though we can both be difficult and quite indecisive. Our family will never look at another dealership, and we will certainly tell all of our friends about our recent car-buying experience. Thank you Ken and Honda North for making our holiday/winter season easier and safer to get around! read more

Great place to buy a new or used car. Large selection of cars, great sales team, excellent service team. Ed our sales rep. was great. Highly recommend this dealership. read more

I had a great experience here. I had been shopping around and visited many dealers and I feel like I was treated extremely well here. The sales staff was honest and not pushy at all and the buying process was quick and painless. I told them what I wanted, what I wished to pay, and what I wanted for my trade-in and they accommodated me in all aspects with no questions or without trying to push any add-ons. I'd definitely recommend checking these guys out! read more

This is my second vehicle purchased at Honda North. Buying a car is never fun but this dealership is better than most. Reached a fair price after negotiation. The salesmen were polite and easy to work with. The only thing I would change is that I purchased the service plan for $651. After reading the details of the plan I should have skipped that purchase and just paid for my service as I went. I would have saved a couple of hundred. Not a big deal overall. Should you be tempted, read the coupon book in its entirety. You will notice that roadside assistance is covered (only up to the first $50). Lost keys are replaced (you are reimbursed after you buy your replacement). Service discount coupons are included (if you follow an unusual service plan). $250 off your next vehicle purchase, only if you serviced your car thru them. And so on. Overall it may prove to be convenient but certainly not a savings. I will buy from then again should we get another Honda. This is our third Honda so it is a good possibility. read more

I have always received excellent service at Honda North. I am trying to get the most out of my car and they are definitely helping me extend the life! They are accommodating, helpful and friendly. read more

I went in for a 100,000 mile tune up, and they told me that they didn't know what I meant by a tune up. They kept redirecting me to B or I level services. I paid for a series I service, which included checking, cleaning, and tightening the battery. Two weeks later my car died, and I had to get towed back to Honda North. They indicated it was the starter and replaced it. Now I wonder. Yesterday, I looked at the battery. It was totally corroded, and the positive terminal bracket snapped from a light touch. I paid over $100 for the I service, and they clearly didn't do one of the main things on that list. What else on the list didn't they do? read more

Greatest 1st time buyer experience. Jameel is your #1 guy for approvals & Ben did a great job of showing me cars. Highly recommend them.

Had a wonderful car buying experience at Honda North of Danvers. My salesperson Vicky Migos was wonderful, she was very patient and knowledgeable about the automobile I purchased, a 2014 Honda Accord EX. From the sales manager Gus to Peter and Jamal in finance, I had an easy, stress free car buying experience at Honda North. And I got the best price around. If you are in the market for a Honda, I recommend Honda North and ask for Vicky. read more

Update 4/14: I received a check in the mail today from Honda North identified as goodwill reimbursement. I appreciate the check and feel it was a gracious response to my concerns. Update 4/12: As suggested in Richard D's response I called and spoke to Brian Laskin, General Sales Manager. He listened politely,and said he would research my concerns and get back to me Monday 4/7. I am still waiting his response. I just bought a car here yesterday and would never again. Sales person very pleasant to deal with but sales manager very high pressure. After receiving an internet price went in with that price, and was given a trade in value for my car for my car. Then we learned that the price was only for in stock cars, and cost would increase by $500, and that in addition the offer for the trade in would be reduced by $500. Could I have walked away? yes but at that time we had already spent considerable time and I did not want to start the whole process over. I am left with the feeling that I wish I had purchased the vehicle from another dealer, less inclined to engage in high pressure bait and switch tactics. The joy of a new vehicle has been reduced by the lingering sentiment that I was pressured into paying a higher price in an unpleasant environment. Of the new car purchases I have made over the past 40 years this is the low point. My advice is to take advantage of the internet and telephone asking specific questions upfront and steer away from this dealer . read more