I have been coming here for almost 15 years and the service has always treated me well, however, today I went in for a quick inspection and to change the oil filter since the cap was screwed on too tight and my dad and I could not remove it ourselves to change it ourselves, which is something we have done many times before. When I walked it, they were friendly and helped me with the inspection. The trouble and awfully rude service started when the front lady came up to me and told me the oil filter housing cap was broken. When I tried to example that we didn't break it since we couldn't take it off and didn't want to break it trying, but before I could even finish, she cut me off and wrote me off as a naive girl who had no idea what I was doing. She wouldn't let me finish or talk, and dragged me to the back to see the damage. The damage was not bad but I had been there for almost an hour and after discussing it with my dad, we came to the conclusion to just change it there and have part brought back to the dealership to show the damage they had done. They told us $95 for the part and labor. That's ridiculous, the part itself is around $36, they wanted to charge us almost $60 on labor for screwing off the cap and replacing it. After my dad negotiated with David, he dropped the price by $10, which was still too much, but we had been going there for so long and trusted David. When it was time to pay, I asked why they charged so much for the part. A harmless and curious question. The lady in the front responded with a snarky remark of how it was from the dealership and that I already paid so I shouldn't be complaining. Both front ladies proceeded to talk crap about me saying something about me finding the part online and that's so silly of me. That's extremely rude, you can do that when I'm not around but right in front of me with the assumption I don't understand you, that's absolutely ridiculous and extremely rude. Right before I left, I asked once again why they charged so much for future reference, the first lady that assisted me, snapped at me saying I need to stop complaining and that if the part online was cheaper why I didn't just buy it there and bring it to them to change. First of all, how rude of you, secondly, I didn't even know the part was broken to begin with, so how would I know to buy the part? It was such a rude and awful experience, is this what 15 years of loyalty gets me? Rude and snarky remarks with a sprinkling of ripping me off? No thank you. And how dare she tell me that she doesn't want to lose a good customer but I need to stop complaining. Needless to say, I never want to go back there. read more