I don't know what I was expecting here since it's a chain and I don't ever go to chains so my rating is just comparing to a regular restaurant. PROS: 1. The seafood tasted pretty good. We got the garlic butter sauce 2. Prices are fair. 3. Able to customize your boil CONS: 1. They gave us the wrong beer on tap twice. 2. Never got any basket of whatever they gave everyone else who sat down 3. Waitress never provided plates or utensils but the nice guy who delivered our food provided them when he saw they were missing. 4. Corn was waaaay over cooked. read more

Hook & Reel Cajun Seafood & Bar - Customized our boil. - Cajun/Creole Near Me - Orange, Connecticut

It was ok. Nothing great, nothing bad. I had a mini shrimp boil, with traditional sauce. Had a little kick. Wife had flounder basket. Again, it was serviceable basic fried fish. fine for a quick lunch stop read more

Horrible service. We waited so long to get service that never came; we had to leave and find another restaurant!

Hook & Reel was a pleasant experience! All the staff were kind and explained the menu and options in detail. Food was really good. Fried items were crispy not soggy. The boils we're tasty and the clam chowder was tasty. Interior decor lends itself to a goofy marine vibe. Would be a great place for families. read more

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I came with a friend during their soft opening and was impressed with how large the restaurant was. There seems to be three separate dining areas with one area with a bar. The interior is pretty "hip" with plentiful decorations and large flat screens. We ordered a fried fish poboy and 1/2 lb Australian mussels, 1/2 lb clams, 1/2 shrimp lb, and 1/2 lb of calamari mixed with their special sauce. The seafood wasn't particularly impressive or fresh and the sauce was a bit too salty. We did however really enjoy the fried fish poboy, which should be named "catfish poboy" on the menu. They offer catfish sliders and fried fish poboy making it seem like the poboy is made with a different kind of fish. The catfish was fried well with the outside being really crispy and juicy on the inside. It was the best part of our meal. I was disappointed at the fact that they didn't serve Cajun fries when their online menu for other locations do offer it. Cajun fries are such a staple at most Cajun restaurants and people usually order it as an appetizer. The service wasn't that bad. They did have a sign saying that they were training their staff so I was acceptable of some delay. Our server also seemed really exhausted from a long day. Near the end of our meal we did get checked on by multiple "managers/assistant managers", which may just be due to their soft opening. This also seems to be a reoccurring problem, but their waiters seem to forget to offer silverware after serving the meals. They should have the silverware wrapped in napkins and have the waiters stuff it in their apron so they can readily offer after serving the meal. Overall, I will come again but just for the Poboys and cajun fries(if they start offering it). read more

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Many things need to be improved! This was by far worst visit. I drive usually half hour to come here and today was a regret. Waitress asked my order but yet didn't put it in. My husband was almost done then to come back with the perfect storm with no sauce as I asked. The manager was very new his first day. Order should have been taken off considering I didn't eat once I realized he gave me wrong sauce. Waitress never came back to make sure order was correct. read more

Terrible experience. We ate here on a Saturday for lunch, the place was relatively empty and we chose to sit at the bar. The bartender was rude and unfriendly, not sure if he was having a bad day but clearly took it out on us. The food was just ok, we ordered po boys which consisted of greasy seafood served on way too small hot dog buns. The buns were actually comical, not even close to a proper po boy roll. We could have tolerated the food but the rude service made it worse, we couldn't wait to get out of there and will never go back. read more

I had to go because someone I know was raving about it and I never heard him recommend a resteraunt before. It was nice, not over priced and the bag boil was just awesome. Lots of scallops. In the future I will be carful and not order the "fire" rating on the sauce though! Apparently these Cajuns are people that can out fire me! read more

I was really looking forward to visiting this place after looking at reviews for seafood restaurant close to me. The restaurant is rather large with several areas to dine in. They had a bar area and two other sections to dine in. We were escorted to a dining area with booths and several tv's. Our server was Sophia and she did a great job of explaining how the seafood boil was and what dining options we had. For starters I had the lobster bisque which was very spicy a bit too much for my liking. For our entrees I had the shrimp (heads off) and scallops seafood boil. My girlfriend had the scallops boil only. Both of our entrees were off the charts! My only disappointment was the fact that they were not flexible with the other options in the boil. Because of dietary restrictions I did not want the corn and potatoes and instead I had the broccoli option which I had to pay as an extra. Essentially I would have thought if I was not able to have the potatoes and corn; I could be able to substitute it with the broccoli. I had to pay extra for it, but regardless it was so damn good! Two thumbs up good! I will definitely be back for more!!! read more

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Been a repeat customer for years but the last 3 times the service was horrible. Sauce wrong. Order wrong. Turned away at 855 when they're seating til9 for seating. I always order the most expensive meal n don't need a menu. Today. They messed up my order once again. I wanted two clusters of crab and they gave me one with a lobster tail. I also ordered another boil. Total bill was $140. I told them they did it wrong and they insisted on taking the lobster tail bk. It has to go into the garbage. Therefore to put up a stink to tht point means they are reserving food. ThTs gross and I will nvr return. I can't stand returning food. But right is right This was wrong. He even tried to put his hand in my food. Don't go here. Find somewhere else read more

Went here tonight my daughter for a Saturday night dinner. It was kind of a special occasion because we had not been out in a while. We actually were very excited to go to drinks because they had some delicious sounding drinks for six dollars each ( I had 2) . We had to ask the waiter how we ordered our dinners. We could not understand the menu. I ordered shrimp and crawfish and my daughter had shrimp and scallops. The meals came very quickly. She ordered hot spicy. And I ordered mild. Both of us start our meals were extremely spicy. When the manager came over to check on us and ask how we like their food we're literally in the middle of having a meltdown for both spicy air food for us. It was definitely an experience read more

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I ordered a mini boil maybe a hour before closing & they gave me anything ... I order a Cajun boil they gave me a garlic butter boil ... I will be calling in the morning to give my review you guys literally rush me off the phone & gave me whatever !!! read more

Legit seafood boil, the food was so spicy I lowkey almost died. Would definitely go back though, pretty good for the price.

Now this is a Seafood boil that does it right. Fresh seafood, amazing spicy house special sauce drenched on everything. It's time to get messy here and I'll do it every time bc I'm coming back here read more

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This was a very disappointing experience all around. Ordered take out online. A seafood boil consisting of clams, mussels, lobster tail, crab legs and shrimp. The seafood boils come with potatoes and corn. First, when I arrived to pick up the take out the guy (I think he was the owner named David) insisted on seeing a confirmation email even though I confirmed my name and the order. Like I have never experienced this before. This guy must be paranoid or nuts. Long story short, everything in the plastic bag was severely over cooked and mushy. This includes most of the seafood and the potatoes and corn. It was really quite bad. Not inedible but certainly not something you'd ever want to eat again. I'm addition, the bag is loaded with about 6 cups of butter. The whole thing was unappetizing and disgusting. Yuck. The hush puppies were ok. Not the traditional hush puppies that I remember from Long John Silvers and Arthur Treachers but sadly they were the best thing we ordered. read more

Hook & Reel Cajun Seafood & Bar - Mushy Overcooked Seafood and Veggies soaked in Butter - Cajun/Creole Near Me - Orange, Connecticut

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My niece took me here in the spring time 2022 it was my 1st time plus first time having seafood boil. I have seen so many people doing seafood boil mukbang it always looks good. The service was great from entering to seating to the order. I enjoyed the atmosphere and food. It's a definite recommendation for me read more

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I must say , Hook & Reel is very much underrated and should be talked about more ! Was greeted by friendly staff and the manager even checked in on my 2 friends and I during our meal. I really appreciated that. The food was tasty and the ambiance was very nice. I would highly recommend ! read more

Best seafood boil I've had in years,the service here was amazing,decor was amazing and it fit the place perfectly.

We had a great time, though the waiting list through yelp didn't really help they were kind enough to sit us quickly on a Saturday night. The food was good. Didn't really love the butter garlic sauce but I've had the old bay seasoning at another location and I like that much more. Everything tasted fresh. I would recommend you try for yourself read more

Hook & Reel Cajun Seafood & Bar - Cajun/Creole Near Me - Orange, Connecticut

Its sad this place used to be good service. The server was slow, unapologetic and i understand shes pregnant but to wait 15-20 minutes for service? I refuse to spend my hard earned money for this. Teo'Linda is the best waitress they have and im not sure if she works there still but i would definitely go back if she is there. If not, then im good with this place. Slow service, unapologetic attitude and i left because of it. read more

I don't have too much say about this establishment. I've been wanting a crab boil for some time, and I'm glad I finally was able to visit this restaurant. I ordered one cluster of crab legs, a lobster tail and mussels. They have a signature sauce which is a combination of all of their sauces and I ordered it spicy. I believe there were three heat levels, mild, spicy, and hot. I'm not sure how hot the hot is but spicy was definitely SPICY! So beware lol. The meal automatically comes with potatoes and corn. I also had a Mai Tai. Service was great, the food was good and I definitely want to try other local restaurants that offer the shellfish in a bag meals. With all of the shells, the sauce and corn on the cob it can get messy. Not really a first date type of place, but I was with my best friend so it didn't matter. read more

Wow ! What a great first experience with this nice place to eat. I was greeted by a great front door staff , introduced to Haley sue? Sue Haley ? The bar keep. She hooked me up with a green apple martini. I ordered boiled / steamed clams in house sauce ? I had no clue what I was in store for! Great Spicey sauce with corn and potatoes in a bag??? Unreal . I'm not a huge fan of gulf clams but these were excellent. I needed bread to soak up the sauce . Can't wait to try something else there . The manager stopped by Shantel ! She was cool friendly just a great place . Looking forward to my next meal. I'm not easily impressed but to be honest this place made me happy ! If you think you can handle Cajun , you can't pass by this gem ! Thank you all for a great dinner ! And my drink was spot on!! Bravo ! read more

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Amazing service Sweet T was so energetic, engaging and accommodating. She made our experience memorable as a second time patron we will be back for regular date nights! The food was fantastic! The Cajun boil is where it's at!! Definitely worth every penny! read more

We stopped in to check out the new joint after the holiday season. I was with one other to try it early Saturday night. There was no wait and we decided to sit at the bar where we were greeted and served by the friendly bartender. After a through review of the menu and a few questions we placed our order of steamed oysters and a fried oyster basket with red potato fries. The fried oysters and red potato were delicious! The menu has lots of fried seafood and chicken choices including baskets and po boys. There are many choices for steamed seafood that comes with corn and potatoes in a bag. You choose the sauce from about five selections. There is a Happy Hour Monday through Thursday from 3 to 5:30 with limited specials. The decor is a lodge theme. Seating is varied with several different areas that have free standing tables that can be rearranged for large parties, there are booths, a bar and a large dining room. read more

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Horrible. I wouldn't recommend this place to anyone who enjoys fine dining. It's like a fast food of seafood delicacies. But if you like butter & grease this may be the place for you read more

The customer service is the best shout out to Lina she's the best the food is the icing on the cake definitely five stars

I love this place, I think it's overpriced but I enjoy it anyway. Crab fries were a revelation to me, fries topped with crab meat and a sauce I can't describe-everyone should try them. I usually get a boil with snow crab, shrimp (heads off please) potatoes and corn. I couldn't get into the spice, so I just get the lemon, it's messy and takes a while to eat it all, but it's good. My M gets chowder and the shrimp basket, which makes him happy. I usually bring food home, he eats everything, we're both happy read more

From the second we walked in the door Hook & Reel was very impressive. I have been to this building before when it used to be Bear & Grill and I always like the look of the building and double sided fireplace but Hook & Reel made it much nicer. From the greeter when we arrived all of the staff was super friendly and accommodating. Ryan was our waiter and he was great. He explained the menu very well, answered our questions and was very personable. Daniella was the manger and she stopped over to chat and ask us about our experience. Really impressed as I saw her asking many guests how their experience was going. David the owner came over after our meal and asked us our thoughts as well. Super nice guy and we let him know how happy we were with the food and staff and definitely will be back. Ok the food that's what you want to know about right? Right from the rip we were off to a great start with the Prawn flavored chips which were Rainbow colored bright beautiful and delicious Old Bay Seasoning that come on the table when you arrive. I got a Lobster , Scallops, Sausage Broil with and White Rice as a side their custom seasoning Extra HOT Wifey got a Lobster and Shrimp Broil with a White Rice Side with the Custom Seasoning Mild. Both were incredible!! We shared a bit and every bite was bliss. I highly recommend the rice as a side and dumping it right Intro the broil it soaks up the juices so good and really compliments the broil. Also the potato that comes with the broil was incredible. So good swirled up in that custom seasoning I could have ate a dozen of them. The corn piece was nice as well and soaked up some of that magical seasoning. We both ordered dessert. I got a pistachio one and wifey ordered the lemon one WoW both we're super tasty, not too sweet and a good portion. Great presentation as well. Super awesome experience. We will be telling friends about this place and can't wait to come back again. It was fantastic 5 Stars all the way read more

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The crab salad is very good. It has lettuce, tomato and crab meat. There is no mayo on the crab salad. I have ordered this several times and it is always good. read more

Hook & Reel Cajun Seafood & Bar - Crab Meat Salad - Cajun/Creole Near Me - Orange, Connecticut

We did delivery today. Food was excellent. It arrived about 10 minutes early so was still hot. We had two different boils with different splices and level of heat. We could tell and fell the difference. Garlic bread is great. Portions were generous. read more

Alright. Where should I start. Normally I do not bash places but I really really hope my feedback gets this place in line. We were told to sit in the bar "area". We took a table and the wait staff took almost 15 minutes to greet us. She was attentive when she first got to us but as the night went on, that got less and less. I ordered a "bowl" of clam chowder which was $7. When It got to me about 35 mins into our visit, I burst out laughing as it was a small cup togo container filled about half way. My whole table looked at me and begged me to say something. Especially watching the table next to us get a heaping bowl at the same time. I ordered hush puppies as an appetizer. They came with my food and one of my table mates could only relate the texture to an "owl turd" (hes a good ol boy from down south. He would know) They were so dry they cut the roof of my mouth but the flavor was ok at best. This restaurant's saving grace was the dinner meal. I ordered the make your own combo of scallops, clams, and sausage boil with garlic butter. This part of the meal was fantastic. The clams were great, the scallops were perfectly tender, and the sausage was wonderful. All in all. We were here about 2 hours and $54 later on my end i dont think id come back here for anything but the actual dinner meal. Key note. Do not order clam chowder. You get a sip and it tasted like cheddar broccoli. Edit: it is great to see the owner reach out. I am not posting this to complain as I fully plan to return for another meal but the only thing I really need to express is that the soup portion was unacceptable. For $7 for a clam chowder, the portion should be more than 8oz. I paid for it and even still tipped well. Just be cognizant in the future and we wish the best of luck to your establishment! read more

Hook & Reel Cajun Seafood & Bar - $7 "BOWL" of clam chowder. - Cajun/Creole Near Me - Orange, Connecticut

The atmosphere is really nice and the decor is lovely. The cocktails were mid. But not bad at all. The same goes for the raw oysters we ordered. The clam chowder was mid at best. But it was a great time. The staff are super friendly and accommodating. read more

This is a place where I see myself coming at least once a month. The food was great and exceeded my expectations. I love seafood and this place did not disappoint. The price was also very good and I love the seasoning. Great all around service. Our waitress was Olivia and she made our experience amazing. Cant wait to share this place with everyone so more people can come and enjoy this new place that just opened up. read more

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The crab boil was very good and the service was even better. Our waiter was very accommodating especially since my husband is extremely needy and will run a poor waiter to death. I really feel like I got my money's worth. I couldn't even finish. I had to take my boil bag home. I'm excited to hear they are looking to open in Hartford. Now I don't have to drive an hour to get to them. They were worth it though. read more

The service is outstanding, so nice. They remembered us the second time we came in. The seafood boil is amazing and out of this world delicious!!! read more

Surprising tasty first visit. Customized food section and combinations. Local beer. Service was attentive and the setting very cajun!

Great food great flavor. The only sad thing is that the don't have coffee. I had the headless shrimp med spice with corn. I would definitely go again. read more

Great service, delicious food and super pleasant staff. I would return if I hang out in Ct again. My mussels with the house seasoning was spicy like I wanted.. maybe too spicy on the corn and potatoes but manageable. I enjoyed 2 of their awesome $6 cocktails; sadly don't remember the names . My only issue was many empty tables when we went to dine yet the next 2 parties were sat at tables directly next to my friend and I. All parties had different waitstaff attending to them so not sure why that was done when we still need to socially distance ourselves from others. Anyway I did like everything else so will return and just ask to be moved if needed. read more

Hook & Reel Cajun Seafood & Bar - Small spicy house blend mussel boil, shrimp chips and yummy $6 drink that name was forgotten but flavor will always be remembered - Cajun/Creole Near Me - Orange, Connecticut

Service okay. Food average except for ridiculously small crabs. See photo had audacity to charge $19 extra for 2 of these crabs - bland and dry. Would be illegal to catch these in Connecticut. Would not go back. read more

Hook & Reel Cajun Seafood & Bar - a man holding a crab - Cajun/Creole Near Me - Orange, Connecticut

Came for lunch at 12:30 on Sunday with the family. Greeted at the door by 3 people and sat right away. Our waiter Jeffrey asked if we'd been there before and explained the menu to us. We ordered our drinks and meals. Drinks came quickly and he brought over a Cajun spiced snack. Not sure what it was, but it was good. My son had the chicken tenders basket with fries. He said it was okay and didn't eat much of it. The fries were good. My husband and I both ordered the shrimp boil. He had the Cajun Sauce and I had the hook and reel sauce. We argued over which was better. They were both delicious! My daughter had the crawfish with the hook and reel sauce in the side. The sauce on the side wasn't good. Too thick. The crawfish were huge and good. We also ordered a side of Cajun fries. They were very good, but a very small serving. Less than what came with my son's meal. All in all, great service (granted the restaurant was close to empty) and excellent food. We realized when we got there that our coupon expired the day before, but we asked if they would still accept it and they did. We will be back and often. read more