We were recently on a road trip from our home in Worcester County Massachusetts driving to Buffalo…read more We had rented a Tesla as my son wanted to test drive one before a commitment to purchasing one. As we were driving on the highway my son noticed we were losing tire pressure fast so we exited the highway and found a gas station/convenience store to add air. We checked with a local garage and they weren't available (nice way of saying they couldn't be bothered). At this point we already needed more air and I started googling tire centers nearby and found this place 6 miles away. My son immediately called them and they said to come on over right away. This place was amazing, they patched the tire and we were on our way with only a small amount of time lost. This could have been a bad situation if we hadn't found them when we did and they graciously helped us.

Fast and professional service. If you have any tire needs, these are the people to see!read more

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

I bought a sporty little car that came from Florida and the low profile tires/rims that were on it…read morewere awful in wintertime weather. I contacted Big 4 for a quote on snow tires, and the low profile snow tires were quite expensive. So I asked for another quote, but for some normal sized steel rims + normal sized snow tires. The cost difference wasn't much so I had them order the necessary the rims, tires, and tire sensors for only $300 more than the set of low profile snow tires. Not only did they give me a good price quote, but they were able to get the parts the same day and was able to get them installed the following day! Every time I've bought tires from Big 4, they offered competitive price, knowledgeable staff, and fast turn around on their work. 5 out of 5 stars every time!

Fast friendly & stocked with Nokian's! Quickly fixed brand new punctured tire for ... Not much $$…read more Way better than Dunn Tire.

If you are looking for a shop that will be upfront, dependable, honest, and overall good people…read more.. this is your shop. I have struggled with dealerships and chain repair shops not being transparent and trying to take advantage of me. First time meeting the owner and staff I knew they were genuine and care about their work. They took the time to listen and care about my cars needs. To sum it up, great people, quality work, and fair

I had just moved to Auburn and needed brake work done on one of my vehicles; I asked one of the…read moreauto parts stores who they'd recommend. They said to try Xcelerated Auto and I did. And I could not be happier with Joe and Angel's attention to detail with everything from customer service to working on my car! Honest and true, they are my choice for all my auto needs! Don't run, drive to Xcelerated.

I had a flat tire that I had already taken off the car and investigated myself - ran over a staple…read morelike those used to hold large cardboard boxes closed. Empire Tire was quick and efficient at doing an internal patch for me. The name brand tire place I went to before said, "Oh, that's too much damage, you'll have to buy a new tire." The Empire guys were common sense and got me back rolling. I haven't had any problems in 2 weeks, so I think I'm all right.

They lie about what my car needed. I put new brake pads on my car, took it to ET to be inspected,…read moreand one of the things they said it needed was brake pads.

Had a very bad experience there with a transmission issue a few years ago…read more They said they did some work and charged me over 450 dollars and never fixed the issue and would not refund my money! My transmission ended up going less than a few wks after! I would never recommend Stevensons!!!!

I hit a pothole and had to replace that tire. The other ones were worn so replaced all four. They…read morewere helpful and friendly. I ordered through tire rack and tires were sent there. Things went well until I drove away. I think there are new scratches on my rims but I can't prove that so I will give them the benefit of the doubt. I should have photographed all four wheels prior to the work. The biggest problem was that the tires were not inflated properly. I got warnings right away that three of the four tires had low pressure. To me this is a very basic requirement when replacing tires. All 4 should be inflated to the proper pressure. I feel like this is a very basic service that they neglected to do.

Easy scheduling, helpful, very reasonable pricing, particularly pleasant service desk people for…read morethe auto repair industry. Have had multiple visits for different issues and each experience has gone very well. Second hand information from a friend who has also had amazing experiences with this business are the reason for my having visited in the first place.

My car's AC has been broken and the windshield antifreeze both haven't been working for a few…read moremonths. Chris's was able to do an oil change, fix my AC, and replace the antifreeze tubing and get everything in working order all in one day. Would definitely recommend them for anyone in the Syracuse area in need of automotive repair. I had called a few other repair shops around the area and they had told me they don't work on ACs, happy I found a place that could do it all! Price was very reasonable as well.

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.