We unexpectedly had to purchase a car after mine broke down, and walking into the dealership we…read morewere honestly stressed and overwhelmed. Thankfully, we met Doug "Pops," and he completely changed the experience for us. Doug made the entire process stress-free and even fun. His comforting, kind energy immediately put us at ease, and he truly went above and beyond to make sure we felt confident in our decision. He was patient, genuine, and never once made us feel pressured. We loved getting to know him and hearing about his family -- by the end of the day, we felt like we were family too! We can honestly say we would not have bought this car if it weren't for Doug. He made all the difference. Doug is amazing, and we are so grateful for him! If you're looking for someone who truly cares, ask for Doug "Pops." You won't regret it!

I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership

I had no intention of buying a new car. I went to AutoNation Honda Chandler for routine maintenance…read moreon my 2024 Honda CRX. The dealership is spotlessly clean. The 2026 Honda CRV on the showroom floor caught my eye. I was warmly greeted by Jeff Wiest. Jeff was very knowledgeable about the beautiful car on the showroom floor. He convinced me to take the car out for a drive.What a difference this model had compared to my 2024. this dealership I met the Dealership manager and felt confident that I was making the right decision. Lots of paperwork with the finance officer. The process went smoothly and I was happy to drive my new car home. Without any hesitation, I would recommend this dealership.

They never gave me a figure. I sent them a quote from near Las Vegas , and instead of working with…read moreme, their manager actually told me to just take that deal. For context, I recently bought a Subaru from AutoNation Subaru and received excellent customer service. Comparing that experience to AutoNation Honda Chandler, it's night and day--Honda could definitely take some lessons from Subaru on how to treat customers. Of course they will answer the review, and then ghost me once I call . Their GSM has my number I made multiple attempts to follow up--emails and phone calls--with no response. Eventually, I did get a call back (from the service side), and we had a pleasant conversation, but nothing moved forward on the sales side. Then Abel, the used car manager, reached out and told me that if the near Las Vegas deal didn't work out, he would make me a deal. Based on that, and wanting to avoid the long drive to Vegas, I canceled my deal with Henderson and decided to move forward with AutoNation Honda Chandler. Since then--nothing. Abel stopped responding completely. I reached out again multiple times, including calling the GSM twice and emailing him, with no response. Then, 24 hours later, I received a brief email from the GSM stating that the numbers didn't make sense and that unless I increased my offer, there would be no deal. No follow-up. No acknowledgment of what was previously promised. No communication during the process. Because of this, I lost the opportunity to secure the deal I already had in Henderson. That's not just disappointing--it's unprofessional. At the end of the day, if you're going to tell a customer you'll make something work, that should actually mean something.

I just bought Subaru Outback from this dealership, and I truly couldn't be happier with the…read moreexperience. This has been my dream car for so long, and driving away in it felt surreal. The whole process was honestly better than I could have hoped for. I worked with Dan Falls, Josh Stiles, and Thomas Darby, and they were all incredible. People always talk about car salesmen being pushy or shady, but they were the complete opposite. They were genuine, kind, and totally transparent throughout the entire process. Since it was my first time buying a car from a dealership, I had a lot of questions, and they were so patient and helpful explaining everything to me. At no point did I feel pressured or like I was being taken advantage of. Instead, I felt like they were truly helping me and making sure I understood everything. I left the dealership insanely happy and confident in my purchase. I can't emphasize enough how positive this experience was. Because of them, I'll absolutely be recommending this dealership to all my friends and family. Thank you Dan, Josh, and Thomas for making my first car-buying experience such a great one!

My family and I have been coming here for years and it is always great customer service in the…read moresales and service department. If you're getting your car serviced they offer free wifi, water, coffee and snacks. Adam, who is a Service Manager always provides us with fast, friendly and professional service each and every time, including a visit this past week to service the breaks on my mom's car. Highly recommended.

Buyer beware here! My sister tried to buy a car here and they tried multiple different ways to…read morecheat her in the deal. She put down a deposit in order to get a car while they were doing the "touchups" to the car. The paint needed to be polished, there were 2 holes in the seat they said they would repair and the clips on the bumper needed to be replaced. She picked up the car at night, only to come out in the morning to see the entire clear coat had been ruined. The seat had been replaced by one that didn't match and even some of the clips hadn't been replaced. When she brought it in once she had seen it, the dealer spoke to her as if she was a child, gaslit her and even told her boyfriend to "stay out of this conversation because he had nothing to do with it". All of this had been recorded so if the dealer tried to refute this review, I may post that as well. He tried to keep the money she had put down on the car but she insisted on him signing something saying he would give her the money back. Andy does not do business with honesty or integrity, hard to hear that he says he's a Christian.

Lure you in with a "fake contest" The contest says no…read morepurchase necessary..but they will not tell you what you've won until you commit to buy a car ..they want to pull your credit ..won't give you a price on a vehicle Very disreputable. Buyer Beware

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

Jacob, thank you for your help in helping my wife get an SUV she has always wanted. You never…read moreshowed negativity the whole time while she test drove multiple variations until landing on the 2026 Honda CR-V hybrid trailsport. Thank you for going above and beyond and being so patient with all the different decisions

Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

They addressed and resolved my concerns immediately upon reading my review to my satisfaction.read more

Purchased a 2026 F250 this month from Earnhardt Ford. My sales person Ron "Q" made sure I received…read morethe truck I wanted and added extra details to the truck . Ron made sure to keep the purchase was within my budget. Ive Purchased several vehicles at Earnhardts Ford and Ron has always been my go to sales person. Thx Ron.

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

My advisor Tyler is amazing. I went above and beyond to get…read moreme right I appreciate all the hard work you do.

Chapman BMW provided great service. My service writer Lily was great keeping me informed on the…read moreprogress of my car and provided me with updates on expected completion. Keith the service manager provided me with a dosgnostic so i knew what was wrong with my car. Only reason there isnt a 5 star, unfortunately the key part of my fob is missing but thry said theyll work on finding it.

They were so amazing! We were in a tough spot and they still managed to help us get the right car…read morefor us. They were also very knowledgeable, helpful, flexible, and friendly! Would definitely come back and conduct business again.

My experience with Goldie's has been amazing since day one. Barry was really helpful and made…read moreeverything easy for me when purchasing my car. Now, after having my car for 2 years I have experienced some problems but Dave, the service manager is the best hands down! He always takes care of business and is on top of things no matter what! It's honestly such a pleasure being able to count on him and his service team. Everyone at Goldie's is such an amazing trustworthy team overall. Thank you Goldie's!