We had an outstanding experience with both the dealership and our service advisor. After dealing…read morewith vehicle repairs and insurance claims for more than a month, our PHENOMENAL (!!!!!!!!!!!!) service advisor - David Nagel was professional, responsive, and incredibly helpful every step of the way. They kept us informed throughout the process, coordinated directly with the insurance company, and worked diligently to ensure everything was handled properly. The dealership's service department demonstrated a high level of customer care and commitment to quality. What could have been a very stressful experience was made much easier thanks to their communication, attention to detail, and dedication to customer satisfaction. We are truly grateful for the exceptional service we received and would highly recommend both this dealership and its service team to anyone in need of vehicle service or repairs. Thank you for going above and beyond!

I am not one to give bad reviews for simple issues. I feel this is something that needs to be…read moreaddressed immediately: I bought my 2026 Honda CRV Hybrid Touring Sport at the AutoNation Honda dealer on Gilbert road. I just broke 10K miles since i bought it 2 February. I had an appointment and told Mike I'd wait at the dealership because I live in Queen Creek. I was told it was a free service, so they would do a LOF, change rotate the tires, and do a multiport inspection. But... my rear differential needed to be serviced. I confirmed that Honda recommends a fluid change due to machining, which made sense so I had it done. about two hours in, I got this video https://www.autonation.com/my-account/servicetracker/?id=0x1oz8jnr9 which I thought was great! The tech recommended changing the engine and cabin filters, but I had ordered new filters before the service appointment, and fully intended to change them myself. Shortly thereafter, my car was ready, I paid the fee for the differential fluid change, and drove home. As soon as I got home, I grabbed my filters and went to change them, when I discovered that one of the bolts securing the engine filter housing was MISSING. I did an inspection to see if I could find the bolt and had no luck. I also inspected the throat of the engine filter to make sure the bolt hadn't fell inside the filter compartment. I didn't find anything so I called my service rep, and explained the situation. He told me he would have a bolt waiting for me when I showed up. This is a big concern to me. I served in the Air Force for 24 years as a master mechanic on Fighter aircraft (you have a copy of my DD-214) but I retired as the Superintendent of the 68th fighter Squadron. I know maintenance, and even in my senior years, I enjoy working on cars. I have a 1990 Volvo I bought new and it still runs. After the Air Force, I worked on multi million dollar tools at Intel Corp. My concern here is that changing the engine air filter is a very simple task, and in my world, if you can't get the simple tasks right, you're not going to be assigned the more difficult tasks. The issue here is I would bet that most of the people who bring their cars to you, wouldn't know a engine air filter housing , from a fuse box. Most people would be driving their car with missing hardware, until the next service, which could cause bypass and allow particulate into the engine. I don't write this with any joy, nor do i want anyone to loose a job over this. But attention to detail is incredibly important, and the dealership needs to be aware of this. I would suggest a second set of eyes to check the maintenance performed moving forward. Most likely I'm going to go elsewhere for service needs to another Honda dealer.

I just bought Subaru Outback from this dealership, and I truly couldn't be happier with the…read moreexperience. This has been my dream car for so long, and driving away in it felt surreal. The whole process was honestly better than I could have hoped for. I worked with Dan Falls, Josh Stiles, and Thomas Darby, and they were all incredible. People always talk about car salesmen being pushy or shady, but they were the complete opposite. They were genuine, kind, and totally transparent throughout the entire process. Since it was my first time buying a car from a dealership, I had a lot of questions, and they were so patient and helpful explaining everything to me. At no point did I feel pressured or like I was being taken advantage of. Instead, I felt like they were truly helping me and making sure I understood everything. I left the dealership insanely happy and confident in my purchase. I can't emphasize enough how positive this experience was. Because of them, I'll absolutely be recommending this dealership to all my friends and family. Thank you Dan, Josh, and Thomas for making my first car-buying experience such a great one!

I brought my Subaru in for a routine service and was told the technician believed the oil pan was…read morebeginning to seep oil. They needed additional time to determine whether the leak was coming from the upper or lower oil pan seal, so I scheduled another appointment several weeks later. When I dropped the car off, I was given a loaner but was never told my vehicle would simply be placed in a queue waiting to be diagnosed. There was no expectation set regarding the timeline. It has now been 8 days, and I have received zero proactive communication. No status updates, no diagnosis, and no estimated completion date. Every update has required me to reach out first. Delays can happen, but a complete lack of communication is unacceptable, especially from a dealership. I've escalated the issue to Subaru of America because this experience has fallen well below what I expect from a Subaru service department. If you need anything more than routine maintenance, especially a repair that requires diagnosis, I would recommend taking your vehicle elsewhere. Based on my experience, this dealership does not communicate with its customers or manage expectations effectively.

Lure you in with a "fake contest" The contest says no…read morepurchase necessary..but they will not tell you what you've won until you commit to buy a car ..they want to pull your credit ..won't give you a price on a vehicle Very disreputable. Buyer Beware

Buyer beware here! My sister tried to buy a car here and they tried multiple different ways to…read morecheat her in the deal. She put down a deposit in order to get a car while they were doing the "touchups" to the car. The paint needed to be polished, there were 2 holes in the seat they said they would repair and the clips on the bumper needed to be replaced. She picked up the car at night, only to come out in the morning to see the entire clear coat had been ruined. The seat had been replaced by one that didn't match and even some of the clips hadn't been replaced. When she brought it in once she had seen it, the dealer spoke to her as if she was a child, gaslit her and even told her boyfriend to "stay out of this conversation because he had nothing to do with it". All of this had been recorded so if the dealer tried to refute this review, I may post that as well. He tried to keep the money she had put down on the car but she insisted on him signing something saying he would give her the money back. Andy does not do business with honesty or integrity, hard to hear that he says he's a Christian.

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

Had a brand new civic with a slight rattle. David got me all sorted for a repair the next day, Eric…read moreidentified the rattle and fixed it. I know that was not an easy fix to identify but they went above and beyond!!

Tempe Honda was one of the most frustrating customer service experiences I've ever had. My brand…read morenew Honda lit up with every warning and check-engine message imaginable. I brought it in expecting answers and support. Instead, I got neither. They don't offer loaner cars, so I had to spend $350 on a rental for just three days. After all that, they told me it was just a "glitch in the system." No real explanation. No accountability. No compensation for my time or money wasted. To make it worse, they left my car with 7 miles in the tank because they "had to drive it to get a read." That should have been clearly explained upfront. It wasn't. When I asked for a ride home, they told me the shuttle was closed so once again, I had to spend more of my own money. The whole place feels cold and robotic. No empathy. No effort to make things right. When you buy a new car, you expect support -- not to be brushed off and left paying out of pocket for their mistakes. I would not recommend Tempe Honda to anyone who expects real customer service.

Purchased a used 2024 Ford F-150 from Ron "Q" and it was an awesome experience…read more Hopefully they can continue the good customer service addressing the few small issues I'm having with the truck after purchase. Updates to come. :)

We had an outstanding experience at Earnhardt Ford in Chandler, and a big part of that was thanks…read moreto our salesman, Fadi. From the moment we walked in, he made us feel comfortable and completely at ease--no pressure, no pushy sales tactics, just genuine help and guidance. Fadi truly went above and beyond to make sure we were taken care of every step of the way. He was knowledgeable, patient, and attentive to what we were looking for, which made the entire process smooth and stress-free. What could have been a long and overwhelming experience turned out to be quick, easy, and actually enjoyable. We're so incredibly happy with our purchase and couldn't have asked for a better car-buying experience. If you're heading to Earnhardt Ford, definitely ask for Fadi--you'll be glad you did!

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

My advisor Tyler is amazing. I went above and beyond to get…read moreme right I appreciate all the hard work you do.

I have been a loyal BMW customer over 8yrs years, and I've always appreciated the top-tier service…read moreI received when purchasing a new vehicle. Unfortunately, my recent visit left me disappointed in how the dealership handles long-term customers. I came in to have my washer fluid topped off and requested a wash. While this is a minor request, I was shocked to encounter unnecessary drama from an employee, who not only reacted rudely but also gathered other staff to comment on the situation in a way that made me feel embarrassed and humiliated. This was completely unwarranted and unprofessional. There is a respectful way to communicate policies, and this employee's approach was not it. On the other hand, Brandon, Stanley, and Jordan went above and beyond to ensure I was treated with the courtesy and professionalism I expect as a loyal customer. Jordan immediately addressed the issue without hesitation, and all three demonstrated exemplary service, professionalism, and care. They are true assets to the dealership, and I believe they deserve recognition, raises, and consideration for management roles. It is disappointing that after years of loyalty, the customer experience seems to diminish for older vehicles. BMW prides itself on excellent service, and I hope this incident serves as a reminder that all customers new or long-standing deserve respect, efficiency, and care. With proper training and attention to professionalism, the dealership can ensure that every customer leaves satisfied, and the outstanding employees are recognized and rewarded as they should be. My stars go to Jordan Stanley and Brandon