My husband and I stopped in at Toyota to look for a Rev 4 hybrid. Sales person Eric met us at the…read moredoor and quickly treated us like Royalty. The whole experience made us feel like we were important. A car for my husbands 91st birthday. He is So happy with the new car proudly parked in our garage. Sharon Kraupa

Whatever you do, don't schedule at their service department. I've been sitting here for 6 hours and…read morewas just told it's not going to be ready for another 1.5 hours at least. I now have to leave without getting the service I was scheduled for because I have other obligations, and they refused to give me a vehicle for the evening. Phenomenally bad customer service. Absolutely no heads up about how long this recall would take. An entire day wasted. We had originally used Costco to buy the vehicle, and it took a year for a Highlander with the camel colored leather seats to come in, and then they still took up a day of our time going back and forth, which is exactly what the Costco route is supposed to avoid. I'm beginning to see why everyone says that Toyotas are great cars, but the dealerships are horrendous.

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

BUYER BEWARE: A good…read moremajority of the trucks on their lot have been imported from Canada. If you don't already know, Canadian roads are VERY hard on cars/trucks and often have rust problems. I almost fell into this trap. I was very close to buying a truck from them, but wasn't made aware the truck was imported from Canada until I was almost done signing for it. There must be some sort of law that mandates dealerships to disclose imported vehicles. I stopped the signing process and went and looked at the under belly of the 3 year old truck I was about to buy and it was completely rusted out. No deal! It would have been nice if this dealership was more up front about this. It felt sneaky. I should have done a better job of looking at CarFax instead of trusting the inspection report that was provided to me. It felt like the finance manager was trying to get me to rush through the signing process so I wouldn't notice or question anything. Later that night I went on their website and saw that almost every one of the trucks listed have been imported from Canada.

Honored my appointment time and car was ready to be picked up at the time given. Honest business…read moreand prices are more reasonable than that of similar shops.

Super professional and friendly, very reasonable turn around time, and charged me a solid chunk…read moreless for brake replacements than a dealership would have. I will be coming back here for any future car repairs or maintenance.

Although they did not take care of it in the first time, I brought it to them, they did repair an…read moreissue with the right passenger front window that was making noise, but unfortunately, they did not repair the back taillight until I brought it to them second time, but they did do it under warranty for which I'm grateful. Thank you. You guys for helping out.

Brought my 2023 Chevy Bolt EUV in for the 1st time today for a multipoint inspection, tire…read morerotation, rear wiper blade replacement (all listed as free services on the web site) and cabin air filter change (listed @ $110). Decided to also replace front wiper blades while I was there. Burien Chevrolet charged me a WHOPPING $141 to replace the front and rear wiper blades! Front: $63.83+$48.71, rear $27.46! They also charged $113.44 to replace the cabin air filter, not a big deal. I left feeling uneasy at the high cost. After paying, I'd asked the tech, MIke, if these GM blades came with an add'l warranty given the astronomical price and was told "No," just the standard 1 year warranty." When I got home, I went to Burien Chevrolet's web site and saw that the cost to replace front wiper blades was $69.95 (see screenshot) so I called to ask why I was charged 2X what their web site listed. Mike said I need to come in to resolve the issue with the Parts Dept as he "'doesn't control parts pricing." #1: I don't understand why I have to make another in-person trip (and deal with freeway traffic) to resolve a simple parts pricing issue when the Service and Parts Depts are right by each other. #2: There is simply NO excuse for parts pricing that is double what the company list as its prices, both on the web site and over the phone. Note: I'd called Burien Chevrolet 3 weeks ago to compare service pricing among nearby Chevy dealers then left for a trip out of the country to deal with a family health emergency. I just found my notes after stewing over the outrageous wiper blade price I paid! #3: After reviewing the bill at home, it looks like Burien Chevrolet didn't do the tire rotation either as it wasn't listed as a line item the invoice

The staff went above and beyond to make the deal happen! The finance manager was great and super…read morepatient with our bank who was being frustrating. I was kind of shocked when I came on here to leave a review and I saw all the negative reviews because we had such a positive experience. We have only had the car a couple days, and will update the review after having it awhile.

The labor charges in the service dept are so expensive :( I…read morewill need to review labor charges else where especially these days when everything is going up, especially gas, so need to stay on a budget.

Promised and they delivered on time!…read more I recently purchased a 2011 Lexus IS 250 from Auto's Only on Saturday and part of the deal was to get the brakes replaced as I was informed from the beginning by my sales rep Shahin they needed work. I worked a deal with the manager Chris who contacted General Manager "Han Nguyen" and the Service Manager "Cuong" to replace my brakes in a short 3-4 days notice with a "Due Bill: Worked Promised To Be Performed". Monday I dropped off my car at the Burien location and was holding my breath that they would actually get this done timely with a good job. We called in to get the status updates and the sales rep "Herschel", I hope I got his name right, was super helpful in relaying that my car would be done Tuesday and the things they are replacing to make sure it is braking top notch. It's Tuesday and we get the word that my car is done and go to pick it up. At the door was "Herschel" who greeted us and asked how he can help. We let him know we came to pick up the car in which he took us to meet the GM Han and service manager Cuong who were both friendly and informative of the work that they got done. I can't say enough how happy I was with how fast they got the work done like they said they would and how great my car not only looks but drives like brand new! They replaced all the rotors, pads and one of the calipers. I am super impressed with both locations from the quality of my vehicle, sales process and service department. They delivered on all aspects which is rare from my past experiences with other dealerships. I highly recommend to give them a shot if they have a vehicle you are looking for. Thanks Auto's Only from me and my happy wife!

In December, I identified a vehicle that my son was possibly interested in purchasing and, prior to…read morecompleting the sale, requested that two issues be addressed: a hanging headliner from the sunroof and a concern related to the trunk. On December 16, I received a text from Noel confirming that the trunk had been cleaned and dried. On December 17, I received another message stating that the headliner was being replaced and that the part had arrived. On December 31, I returned to complete the paperwork and noticed that the headliner had been completely removed but not replaced. I was told the issue would be checked on, and it was noted on the due bill. However, when the vehicle was later picked up by my son, the headliner issue had still not been resolved. I followed up with Noel to schedule a time to have the repair completed and was initially told they were unable to do it but would check again. After following up again, I was ultimately informed that the vehicle was being sold "as is" and that the repair would not be completed. I then contacted the manager, Anthony, who said he would speak with Noel and get back to me. I have not received any follow-up communication. At this point, the concern is less about the headliner itself and more about the principle. Commitments were clearly communicated prior to purchase, documented, and then not honored. Following through on agreed upon repairs is a fundamental aspect of good business practice and customer service.

It is really good and the customer service is great Valentina Lopez is recommended she had the…read morebest customer service and was able to help us get everything settled quick and easy

Bad customer service by Darryl. He made an offer for $16k. We agreed on 17k then claimed the next…read moreday 2 tires were needed. I said that's about $400 he claimed a $1k difference in price for 2 tires. He never wanted to offer the $17k only the $16k but wasn't a honest enough employee to just say that. I said this sounds F up to be changing it after I have signed all the papers-- he immediately said no deal & walked off rudely. Completely unprofessional & sensitive behavior from him. Do business anywhere but here.

The dealer is family owned and they truly try their best to keep their word when it comes to any…read more vehicle issues. They are honest and I would buy from this dealer ship again!

Worst auto buying experience of my life. Everything seemed all fine and dandy at first. Nice,…read morepretty, average cleaning job (there were blunt roaches in the ashtray and a juvenile court date notice in the back, but I digress.) after a several hour year drive, I waited around for the receptionist to get to work for the day, to do the paperwork. All the t's were crossed, i's were dotted and I'm out the door. Of course the next day my check engine light comes on. I naturally go to oreillys to get it read, and it's the catalytic converter sensor. So I arm myself with that info, call the Kerrie and he says to bring it in. Swears it's the gas sensor and he'll fix it. I pick my car up that same afternoon. No light? Check. Next day? It now blinks EVERYtime I drive the thing. Smh. I've bantered back and forth with the owners, and he won't budge on allowing me to trade it in, get my money back, nothing. Lovely. I'm paying on a car that I'm scared to drive and am taking the bus in the wintertime. I gave them one star just for the receptionist and her bubbly personality. She seems nice enough, but even she gripes about her boss and job. Dually noted. Would I trimmed anybody come here? No. I would likely give them a bus pass and tell them save their money.

The customer service here is lacking. They try to force you into their financing. If you want to go…read morewith your bank they refuse to let you wire money, and only accept cashiers checks. Here's the best part.. They won't hold the car for a few days for you to get that cashiers check. Wouldn't recommend wasting your time. Additionally, thinking back, while we were looking at cars, the one we were looking at didn't even have papers posted in any of the windows or anywhere else in or on the car. That should have been our first red flag.

This dealership has a sell-it-and-ignore-it attitude. Be aware. Their sales also lack training for…read moreselling EVs (which is now a problem after Hertz announced dumping EVs for cheap). I purchased a Kia EV6 from here. After the purchase, no matter how many emails you write, they don't respond. You try to call, they will say they are busy. Washington state has a sales tax exemption act when buying used EVs under $30k. And the tax exemption process has to be initiated from dealers. My purchase is eligible for this tax exemption (I checked with DOL/DMV. They looked at this VIN in their system and told me that the dealer is supposed to refund the sales tax). I called and called and called the dealership. And they told me "we don't deal with that. You have to deal with it by yourself." which is different from what DOL and DOR told me. I checked online and Department of Revenue ALSO states clearly that dealers have to be the one who initiate this refund (attached images in this review). I know this not only because I asked DOL and did my homework, but also because I purchased another EV in WA before and I got the WA sales tax refund from another dealership. The process was directly from the dealership. Unlike what this location told me. Furthermore, the sales staff Kyle Gaylor lacks training even to their own company's policy on EV sales. I asked "what does your Hertz 12-month warranty covers on EV" and he said "well you know what, our 12-month warranty only covers mechanical breakdowns. EVs don't have engine nor mechanical components, so if you didn't buy our additional warranty package, your vehicle isn't covered by our included 12-month warranty". It was a shocking response. I then checked Hertz Car Sales company website and it clearly states "Hertz also covers EVs with their 12-month warranty. Not only covers the battery but also the motor and related components. WHAT? YOU DON'T KNOW WHAT YOUR COMPANY DOES and you are a sales? They are just NOT PREPARED and NOT EDUCATED to sell EVs. Perhaps because no EVs were under 30K for a long time so they just didn't care. But now with a lot of used EVs priced under $30K, PLUS that Hertz's new CEO strategy on dumping EVs, you can't just ignore all this and pretend you are selling traditional ICE cars like before. I am a local reviewer, and I cannot recommend buying cars from this business.