Daisy, Carlos, and B took amazing care of me! I was always afraid to take my car to the dealership as I was worried that everything would cost an arm and a leg and I would be taken advantage of. Daisy assured me and proved to me that my experience would be the exact opposite and it really was above and beyond what I had imagined. In fact I decided to come in regularly and get my car serviced at Burien Nissan from now on for all my needs. Carlos and Daisy went above and beyond to help figure out my technical issues on my 370z. I had gone to various other shops and had been charged lots of money yet no one had fixed me transmitter/controller issue. I recommended this car to my brother who was also went in to service his car and came back with amazing things to say about Carlos and Daisy. My fiancé also went in and got an oil and filter change as well and had an awesome experience! read more

Don't take your car here for service. I made an appointment for maintenance, brought it in early and they only pulled my car into the shop 2 hours after my appointment time. Once they did it only took 12 mins to service it. When I complained about my wasted time to the manager and his manager, they didn't even care. No remorse and full of excuses. Shouldn't they at least apologize? Nothing-full of excuses and no accountability. read more

I've never been so frustrated with a car in my life. After 2 tranny's and yet needing another one. I'm now in need of another tranny. I know my car is 10yrs old but who needs a tranny after 2other ones? read more

Burien Nissan - I'm without a car due to my transmission once again. - Auto Parts & Supplies Near Me - Burien, Washington

I scheduled a 7:30 a.m. appointment for an oil change and arrived on time. At approximately 7:35 a.m., I observed ar associate walking inside while the gate was still locked. Once I was finallv able tc enter, I waited for over an hour and a half pefore noticing that my car was parked outside in the area where vehicles ready for pickup are typically placed I approached the front desk and asked the service advisor, Rachel, how much longer it would be before I could pay and leave. She did not respond, but another employee, Mckenzie, answered on her behalf, stating that my car was ready but that the paperwork still needed to be completed, Twenty minutes later, I returned to inquire aaain. Mckenzie told me that she could not ocate me and that the dealership does not call or text customers when their vehicles are ready. I requested to speak with the service manager, but my request was refused, even though I was informed that the manager was on the premises I then entered the dealership to seek assistance, but an employee named Tony stopped me from proceeding further Eventually, a woman named Daisy Ramirez identified herself as the service manager and offered to help. Although she assisted me with completing my payment, it was clear that she lacked proper control and training over her team In total, I spent two full hours at the dealership for what should have been a simple oil change. I strongly recommend reconsidering your visit if you value your time and expect efficient, professional service. read more

Burien Nissan - Burien Nissan Service Shop - Auto Parts & Supplies Near Me - Burien, Washington

STAY FAR FAR AWAY. My mom and I purchased a vehicle from which took over 4 months to register. They provided a check to register the vehicle but the DMV messed up and sent the money back to them which caused us to pay out of pocket for. We've been trying to contact the finance department for a week now and we are completely ghosted. I have never dealt with a more unprofessional dealership. read more

We stopped by on a trip home and wanted to grab lunch and we saw they had a charger so I asked Brock if we could plug in while we went to eat. It was his first day, but he was very friendly and professional as he showed me to the charger. It required a code that he didn't have so I plugged in the car and asked him to enter the code so it could charge while we were gone. We somehow misunderstood each other so I called them as we walked to the lunch place since I could see on the app it wasn't charging at all. I talked to a female receptionist and she took my number and said she'd have him call me but he must've been busy for awhile since no one called back and we walked back after picking up lunch and let him know it never charged. Trey who was also nice went in to get the code for us but came back with the message from the manager that he would charge us $10 but then Trey added "are you looking to trade in"? I actually was going to look at what they had, and had planned to come back and do that and even let Brock know that was my intention, but after the $10 request I knew this was not the place. Now that I see the other 239 reviews, which are mostly 1 star, this sadly seems par for the course. My hope and prayer is that they will use this as an opportunity to make intentional efforts to improve their customer service. We really like the leaf and the Ariya and we're looking forward to trying it, but not at this point. read more

Serious Safety Oversight & Poor Customer Service I brought my tow vehicle in for service and was shocked to find it returned with rear tires set to 50 PSI--despite the manufacturer's sticker clearly calling for 80 PSI in the rear. Towing at 50 PSI is extremely dangerous. Thankfully, I caught the mistake before hitting the road. This kind of oversight could cause a serious accident and shows a troubling lack of quality control. I also requested a tire rotation only if it was complimentary--after spending $1,600 on a 4-wheel brake job. Instead, I was charged $33 for a service that was apparently mishandled. On top of that, I scheduled in May specifically to use a $60 oil change and 15% off coupon. Staff represented to me that the discount was applied, but my invoice shows no such discount, and I was charged over $100 for the oil change! Worst of all, I've spent 7 days trying to get a callback about the tire pressure issue. Calls go unanswered, texts ignored, and even a scheduled call with the manager never happened. Disappointing experience across the board. I gave them a chance to fix this but they don't seem to care, given the lack of a courtesy call back. read more

Needed to get new tires and was able to get in very quickly. Service was great, price was more than reasonable, and the turnaround was great. They also realized I had a recall that needed doing so they informed me and handled that as well. read more

Everything went very well. Landon was very pleasant and professional in every aspect on the transaction. He took the time to show me several models of vehicles as l changed my mind several times. He took my price request to the manager and upon successful negotiation I got the car I wanted at the price I wanted I suggest that you ask for Landon when you visit Burien Nissan. read more

Burien Nissan - Me and Landon. - Auto Parts & Supplies Near Me - Burien, Washington

Yup, I understand why this place has such low ratings. From purchasing a car to servicing your car. The advisors were very nice, but had very little knowledge of what to do and how to answer my basic car service questions. The service is very slow, and you will not be getting your car by the time that was promised. Add about an extra 2hrs to the time that was promised. Bring a full battery phone or something to keep you entertained. They will try to upsell you many things you clearly do not need. And for the stuff you do need, I suggest doing it on your own or go to a mechanic shop. For a key fob battery replacement, they are charging $20. And they love not telling you the price for anything nor explain anything on the bill. def understand the upsell game and call me cheap but I can easily get the battery at target for $6 - open the fob to replace the battery and still have an extra battery for next time. Positive side is the lounge was empty, and I enjoyed the coffee machine while waiting. Many options to choose from and great part is, it's free. read more

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All started on the phone w Shelbi my sales assistant. We talked for about 2 weeks mainly me deciding if this was the right way to go. Pretty much got an approval and making it over today 11/29/25 what a great decision. ShelbI the Manager the finance mgr and Valentina made my decision a i left w my dream vehicle 2025 Nissan Pathfinder SL w premium plug and blackout.... wow. Christopher read more

I received via mail a letter saying that Burien Nissan wanted my 2021 Sentra and would pay "up to $6000 above blue book value". I kept the letter and then decided that I was ready to sell my car. I called on a Monday and left voice mail asking for a return call, that I was interested in meeting with them about selling my 2021 Nissan Sentra, left my phone number and asked for a call back. The next day I still hadn't heard from them and so called again. I made an appointment via Valentina for Wed to speak with the man whose name was on the letter at 2PM (I was told that he was in a meeting when I called). I arrived on Wed on time for my appointment and was told that Irene would help me ("he" was in another meeting). I showed Irene my letter and we had a discussion about what kind of price I wanted. She went back and forth to a cubicle (speaking with another man). I asked her for an offer in writing. She went back to the cubicle and came out with a paper that listed a blue book value of about $15,2K minus $3,200 in reconditioning cost for what looked to be an offer of $12K. (I didn't realize that the dealer pays the reconditioning cost). Eventually, she verbally gave me a price of $16K and asked if we had a deal. I said that I had another dealer appointment on Friday that I wanted to honor, and would be selling the car to the dealership that gave me the best price. I asked her to please ensure that the offer for $16K was in the computer so that if I came back when she wasn't available that it would be there. She said that she would and gave me the business hours for the sales department. The next day (Thursday), I received a telephone call from "James" asking me if I was going to sell my car to them. I reiterated that I had an appt with another dealer the next day (Friday) and that if their offer was the strongest, I would call back and make an appointment to bring my car in to sell. I asked him to verify for me that he could read in his computer the offer that Irene gave to me of $16K. He scrolled in his computer and said that yes, he saw her note to that effect. I went to my Friday appointment and the offer of $16K was the strongest and so I called Burien Nissan at 4pm. I was asked if I could come in that day but was unable to do so and so I made an appt for Monday at 10AM to meet with Valentina to sell my car for the $16K. I arrived with my title in hand, both sets of keys and my car emptied out. Valentina sat down with me to do the paperwork. She kept the price section empty and I commented on this and mentioned that Irene told me that she would put the $16K in her notes and that James had verified that it was there. Valentina told me that the man in the cubicle needed to sign off on the deal. When he got off of the phone she took him the paperwork for him to sign off on the $16K. She came back to me and said that he couldn't find the offer for $16K and was only willing to give me $15K. I asked her to have him look again as neither Irene nor James were physically in the office at that time, nor were either of them scheduled to come in that day. She went back and then returned to me and said that he couldn't find it. So, I had her give me all the paperwork that we had been working on, took my title and my keys and WALKED out the door. Clearly: office communication is an issue. I felt very abused by this process. To receive a letter offering "up to $6K over blue book value" that was clearly designed to get me in the dealership, then have the letter writer not respond to voice messages, not be physically present for an appointment etc all screams customer disrespect to me. My car was 5 years old but only had $14K miles on it, so I should have been a candidate for an offer over blue book value. The time it took me to drive back and forth to Burien Nissan (twice) was a complete waste. I felt manipulated, disrespected, and abused. I will not do business with this dealership again and I suggest that anyone else think twice about trusting an offer that is "in the computer". read more

Came in today for a specific car and had the good fortune to work with Landon on my purchase. He was professional and got the deal done in a way that was a win all the way around. If you are looking to purchase a car - Landon is the guy to make it happen! read more

AVOID AVOID AVOID: DO NOT BUY FROM BURIEN NISSAN My experience with Burien Nissan was shockingly unethical and deceptive. Here's what happened: 1. Price bait-and-switch: Negotiated $40k out-the-door price for a 2024 Nissan Rogue. At dealership, price increased to $41.5k, then $43.5k after 3 hours. At the end we learned they billed us 45k through deception. They kept claiming either the general manager or finance manager kept computing the price incorrectly. 2. Predatory financing: Despite 2.90% approval from Nissan, finance manager (Michael) pushed 12% interest loan and was disrespectful throughout the process by resorting to gas lighting and incendiary statements. 3. High-pressure tactics: Kept us waiting for 6 hours, using exhaustion to force a deal. After 6 hours of not getting to a deal, we left but got a call that they would honor out the door price of $43k for 2.90%. 4. Hidden charges: Final price jumped to $45k by sneakily including deposit in sale price. I unfortunately did not catch this until I contacted Nissan Consumer Affairs at corporate. 5. Surprise fees: They tried to charge an additional $466 for registration fees (which were intentionally under represented during the sale). Charges were magically dropped when escalated to the Sales Director at Burien and Nissan Consumer Affairs. 6. Widespread practice: Learned they routinely send a bill a month later for registration for $400+ when customers purchase vehicles from this dealership. Finance manager showed me 5 customers who they are actively doing this too when I went to pickup my plates/registration. This felt very wrong and unethical, the finance manager made me feel very uncomfortable so I left without my registration. I left and escalated this to Nissan Consumer Affairs, the charges was dropped immediately by the Director (Andrea) of Burien as they realized they would be investigated for this malicious practice. 7. Service: Based on speaking with the service staff, I will never be brining my vehicle here for servicing. They were unable to answer simple questions on vehicle maintenance procedures along with after service part install in which they provided as options to me during vehicle sales. Staff seems severely incompetent. I will continue to use any other Nissan dealerships for all my servicing needs and avoid Burien Nissan at any cost 8. Fake reviews: I was offered a full tank of gas for 5-star rating, do not trust the reviews on Google, seek other review source. Protect yourself: - Demand detailed, written out-the-door price breakdown (if they refuse or only provide in white paper, walk out). They pulled my credit and still refused to give me a out-the-door price breakdown. - Verify all fees, especially registration, are included before signing. Confirm you will not be billed a month later for additional charges. - Ensure down payment/trade-in reduces principal, not added to price. - Don't trust their reviews! I reported them to Nissan Consumer Affairs. This dealership's practices are not just unethical - they're potentially illegal. Save yourself the headache and financial loss. Save yourselves the trouble and go to a dealership that will work in an ethical manner. Please do learn from my mistakes above and avoid taking your business to this dealership. read more

This dealership has poor communication skills. Only want to take your money. I never got a call back from Jimmy C in the finance department. They were quick to try to sign deals read more

I placed an order over a week ago for a part [2011 Versa oil pump dowel]that was listed in stock. I have not gotten the part yet. I attempted to call their parts department today and the number that was listed was answered by their billing department. The person in billing attempted to connect me to parts and all I got was a recording. The week I've waited so far is time that I will never get back. This part is holding up an entire engine overhaul. read more

I was initially reluctant to come here based on previous reviews, but I decided to give it a chance since it was conveniently located. I made an appointment for an oil change, and my advisor, John, was excellent! He wasn't much of a talker, which I didn't mind since I'm not either, but he was knowledgeable and efficient. I waited about two hours, which I'd say is pretty standard, as I've been to other Nissan dealerships for oil changes. This time, I also had my engine air filter replaced. Communication with my advisor was timely through text messages, and I was able to conveniently approve any work from the waiting area. Overall, it was a great atmosphere with friendly staff. The amenities in the waiting area weren't much different from other dealerships, but it was clean, including the bathrooms. read more

Burien Nissan - Auto Parts & Supplies Near Me - Burien, Washington

Scam. Complete scam. Said my car was in need of $5000 in repairs. There is literally nothing wrong with my car other than needing breaks done. Minor scratches. $5000 is BS. UNREAL read more

Great service and really kind mechanics. Really helpful with explaining what was happening and what my options are.

Great Service! Landon was very helpful and understood what I was looking for. Very happy with my vehicle and experience

Major ripoff, or at least attempted ripoff. Our 2011 Nissan Leaf, which we bought elsewhere, has been super reliable, but started having some intermittent charging problems that our wonderful West Seattle independent shop, Foreign Car Workshop, couldn't handle. So we took it to Burien Nissan. They said we needed a new on-board charger, for which they wanted to charge us $3100. They also said our car needed 8 other things, to bring the total, including shop fees and tax, to $5028, which is more than the car is worth. We were stunned, took our car to High Road Automotive, and independent shop in Ballard, and they repaired the charging port (which they said was scorched from a short) for $1100, which fixed the problem. We then went to Foreign Car Workshop for the rest of the flagged areas, most of which they said weren't even necessary or had clearly already been done, and paid $326. So less than $1500 vs $5,000. I know dealerships have a reputation for high fees, but this is really unconscionable, and I wonder whether it was because my wife brought the car in and they thought they could take advantage of her. Needless to say I'll never take another car to Burien Nissan again. read more

i found a truck I liked and it had just come on the lot. They told me the lowest price was $30,500. Not 2 days later it was online listed at $27,000!!!. It kbb at 24,200, and they low balled me on the value of my trade in. They also said that a GPS tracker "option" was mandatory for all their cars at a markup of $799.00 so I went online at amazon and found GPS trackers at $89.00 dollars! Doesn't "option" mean its a choice? These guys are liars and cheats and belong on Aurora aves "rip off row". Dont do business with them! buyer beware! read more

Landon Casey was excellent and helped us a lot through from choosing to help us purchasing a car for my brother. He was very patient and helpful through the entire proces. Overall great customer service. Thank you for what you do.! read more

I was very unhappy with the person that helped me get checked in for my car servicing. She seemed annoyed with me and didn't answer my questions. She seemed unsure of prices or tasks that could be done on that day. I had a positive experience upon check out with Krista. This representative was thoughtful and took the time to explain things on my service report. Everything is very expensive at the dealer and I expect high quality help, i will not be back to this location. read more

They wanted to buy my car and I agreed to bring it in so they could take a look. I made an appointment and showed up. The person I was meeting with wasn't there. A guy then shouted across the floor If I was selling. When I said that I didn't have a great feeling and would rather go to another dealer. He shouted at me that he was the person who made the decision on whether to buy the car or not. He then turned around and walked into his corner office. This place is a great example of arrogant abysmal lack of attention understanding of service. I suggest that you avoid them read more

I looked at a car but did not drive it. I called the next day to verify they had it and told the sales guy I wanted to drive it. I am told the car is there and come on up. Drive 45 minutes from Gig Harbor and when I get there, the sales guy tells me they do not have a key for it but I am welcome to look inside. Never apologized, just acted like it was no big deal. read more

They did some really janky and questionable things to my battery. Less than a year later it needs replacing

I haven't had much experience with them before other than they did some warranty work which isn't the best way to make service judgments. I had coupon for $20 off on an oil change. I usually use Firestone but thought I'd give them a chance. I had an 11:00 am appointment, dropped it off then caught a bus to see my tax preparer. A couple hours later back on the bus and they still hadn't even started on it. Finally I get it back a bit around 3:15 pm. On top of that they charged extra for using a credit card and for rotating tires that I didn't ask for! I was thinking of buying a new car but so soured on the experience no way. read more

DO NOT GO HERE. Save yourself the stress and drive the extra mileage and just go somewhere else! I cant express this enough. You pay for any service here and you'll leave with high blood pressure due to the run around and stress this dealership gives. Certain employees that work for the service department at this location, have TERRIBLE CUSTOMER SERVICE yet have been working here 7+ years. If you scroll down a bit from the other reviews, one of their employees thought it would be a good idea to leave a bias review of herself. That should tell you what the credibility at this dealership is. read more

This place have gone downhill. There was only one service agent working on a busy Saturday. Estimated wait time is not available. The waiting area doesn't even have the tv on and the sofa chairs looks beyond their lifespan. Probably this will be my last service visit here. read more

Went in on Saturday September 10th 2022 and was referred to a young lady named Cindy I purchased a car very friendly Mike the sales manager and Cindy the salesperson was very very helpful and treated me very good if you need to buy a car go see Cindy. And for the service department go see Valentina AK Tina very very helpful have nothing but good praises about burying Nissan I recommend if you are going to buy a car go see them first read more

Never have I ever had a representative in a dealership yell interest or probable payment options from across the showroom. Being experienced shopping with dealerships, they don't want you to know the ways they rip you off which they got mad about me pointing out and after having someone so unprofessional yell out our personal conversation, that was enough for us to get up and leave. Please please please try any other dealerships besides this Nissan location! Do not let people be-little you or talk down to you. It's scary to think we were about to pull the trigger on a big purchase and pay commissions to someone who was indecent and just lacking in professionalism. If they talk/ treat you a certain way their service when needed on the vehicle will be equivalent. read more

So I decided to go look at a Truck today, one that I have been eyeing for awhile now. Truck on their website was listed at $55k, however on Truecar.com it was listed for $52k. I was met almost immediately by a lady, in which she was quick to show me 3 different trucks, when I expressed interest in one of them she became very pushy, and then she dropped the bomb on me, a SECOND sticker price!!!! When I asked about it, she hurriedly ushered me inside to go over numbers... We got inside and she kept asking me if I wanted to finance or pay cash, damn I haven't been on the lot for more than 10 min. So I figured let's play the "game" took truck for a test drive, during the test drive I made a comment of the truck seemed bouncy, she almost immediately became angry and said what you don't like it? Back to the dealership, we got my appraisal for my trade in, which they would give me fair market value, sweet, that's a plus. Now here is where it gets good, the truck was a 2023 Titan SV lifted (factory) and they wanted me to pay an ADDITIONAL $20k for the lift and tires that came from the factory!!!! So now the truck just went from $55k (they didn't honor the truecar quote) to $80k minus my trade in, which would be a finance of $39k.... Talk about sticker shock, yes the other 197 reviews on this place absolutely 100 percent correct and those who stated it was a 4-5 star should be ashamed!!! read more

The service team literally has no clue what they are doing. I'm receiving the quality of service one would expect from a teenager on their 3rd day on the job. I was just scheduled *twice* on a day when their one, single, solitary diagnostics guy doesn't work. Guess who's needed to do the diagnosis? So I called, told them the problem. They scheduled me for a Saturday two weeks out as that was their closest Saturday with an opening. I show up early and notice their OPEN sign isn't lit so figured they aren't even open yet. I waited in my car until my appointment and went into the dealership to wait for the service people to open and notice shuffling around inside the service area. They're open but didn't turn on the sign. Weird. Whatever. Talk to someone at the desk. They have me bring my car in. He then notifies me that the one, single, sacred and holy, his highness, master mechanic who runs diagnostics has called out sick and no one else can touch his grace in excellence. We'll have to reschedule. So we book out two weeks which happens to be Christmas eve. I have plans for Leavenworth the following week so I want my heater to work for the cold, so I'll deal with the errand on a Holliday to get it fixed. A week passes. I get a call 4 days before my appointment. She says, they decided afterall that they were going to close on Christmas eve and they're going to need to reschedule, oh and also our, single, lone, solitary, Master Mechanic, diagnostics guy, hero, Lord and Savior doesn't work weekends so you'll have to come in on a weekday. This means, first guy at the desk lied to me, or was lied to about the health of our sacred messiah and fed me a line to get me out of the building. Also, they wrongfully scheduled me *TWICE* on a weekend when His Majesty Who Is Most High doesn't even work. Honestly, what kind of operation is this? Am I supposed to trust this place with my car? Obviously I'll check with a different dealership and drive further out if this is the culture Burien Nissan operates under. The car is supposed to be under warranty, but I'll deal with my mechanic and pay for quality, convenient scheduling and prompt service over this run around, but I'll check with a neighboring dealership first if it works out. I've been to plenty of mechanics and they've never needed a special diagnostics guy. It's not some crazy esoteric language this computer reads out. You can even get tools to do it at home. Maybe it's their policy. Fine. Nothing happens on Saturday without this guy first diagnosing a car. Fine. But why doesn't the team know this and why did they schedule me *twice* without this guy looking at my car first? read more

I purchased my Nissan Leaf 2019 from you November 2020. I got a great deal on the car. I got a greater deal when you sold me a car w/ awesome tires. I'm sorry for not noticing how spectacular a tire can be worth.... Your car's tires saved me from the brink of not being able to deal w/ electric. They were enough to bring me through the transition from gas to electric w/o a charge port nightly. I love your dealership! I wish that I knew the model as the paperwork didn't say. I had to ditch Les Schwab last Nov 2023 bc of massive tire failure... then I got 4 more better tires at Discount Tire...then had tire blow up to 59 PSI and took to Nissan Kirkland. You had a higher end tire; I wouldn't mind knowing the model, and yah-no! Not looking now - what a learning experience. PS: Don't endorse EVGO. They charge by time vs. kWh. You Can spend $10+ dollars for 45 min at 1000 kW at EVGO. You will spend about a $1.00 for the same amount at Blink. read more

In the past year I have been in for service twice. Their service department is sorely understaffed and on the first visit the promised 1 hr oil change took three hours. On my second visit, I waited 1 1/2 hours and my car wasn't even on the lift yet. There were around 6 cars in the service bay and only two service techs. I cancelled my appointment and left. Oh yeah, I had a scheduled appointment in both cases. Don't waste your time unless you want to leave your car for even the most minor service. read more

when looking here ask for Landon really helpful guy made the process quick and easy and for a first time buyer I couldn't Ask for a better experience read more

I purchased a truck from this dealership and from the very beginning it was all lies and deceit. To start with they represented lifetime oil change as a warranty that covered tuneups oil changes and such. They then promised to touch up some scratches on the paint. This they did but the problem is they used orange paint on a red truck. It looks like they used nail polish and globed it on. When I test drove the truck, there was a sound coming from the tires or wheels. When I inquired, they told me that it was just because of the type of tires that they were. They assured me that all of their vehicles go through a safety inspection. This again was a lie. After 14 phone calls that didn't get returned. I finally took it in to a different dealership. I ended up spending $2000 getting the wheels and tires repaired. they put me in my family in a very dangerous position. If you're going to purchase a car from these people do your due diligence. Assume everything they say is a lie and get the car checked out by an independent shop by far the worst car buying experience in 40 years read more

DO NOT GO HERE!! There's a reason their ratings are so low. Their service representatives are money hungry and follow unethical practices. A family member of mine was conned here by a sales reps named Izzy and Luis who refuse to come to an agreement with our family which included terms of a 30% interest rate. We are now having to get a lawyer involved. Disgusting. I read more

I have had multiple bad experiences at the Burien Nissan service department over the years, but gave them another chance because an oil change and tire rotation seemed pretty straightforward. I called the day before to confirm their shuttle availability, and was told it was available on weekdays and wouldn't be an issue. I asked about the shuttle again upon arrival because I needed to get back to work and live just 3 minutes down the road. I was told by the driver it would be just a minute while she got the shuttle vehicle, but was left sitting in the waiting room for over an hour past my appointment dropoff time. When I inquired after waiting for 20 minutes, I was told that the driver was instead washing a car for the Sales department and that was more important, even though I only needed a ride that would take less than 10 minutes round trip and had explained I needed my work computer. Clearly, they only care about making money off selling cars and once you have purchased, maintenance and service are no longer important to provide. Mike was very nice and apologetic and gave me $10 off, but I still had to make up for nearly 2 hours of missed work and ended up having to take my car back again the same day because my tires were still low. I had told them one tire was 3 lbs less than the others when I dropped it off, but it wasn't properly addressed the first time unfortunately, which cost more time and gas to go back to Burien Nissan again. Previously, I had paid for an alignment but my car was still pulling to the right. I brought it back and they said it was fine. I then took it to Hi Line Frame, who found that my alignment was majorly off and was able to correct it. I then had to send the paperwork to Nissan to get refunded for their failed alignment service. Nobody should have to take their vehicle to multiple places to get a simple alignment, and arguing with customers when the issue has been clearly demonstrated isn't a good look. I had an even worse experience here in 2020 when I brought my car in to have a transmission leak repaired. I had called and scheduled the appointment and also a shuttle ride back to work. However, they told me there was no shuttle when I arrived. I rescheduled my appointment for another day, only to arrive and discover that not only was there nobody to drive the shuttle again, but the 60 miles I had driven during the week put me over the transmission warranty and they wanted to charge me hundreds of dollars for an issue that had started weeks before. I ended up taking it to Burien Japanese Auto, who fixed it for less. This claim is now submitted to the Nissan class action lawsuit regarding their transmission warranty issues, which doesn't reflect well on the vehicle quality. I highly recommend buying and servicing your vehicle elsewhere, as I will be doing myself going forward. read more