Great place to by a car I've even been alike to refer a female friend that got hooked up. Great…read moreselection and not far from my house customer service was solid I'm sending another friend to pick up a Kia. Ask for Carlos that's my guy.

Let me start by saying I work on cars on the side. I purchased a 2015 Lexus rx350 120k miles from…read morethem at the beginning of the year took it out and ran it a bit everything appeared to be sound so I thought!! Bought the car 18k plus didn't even make it home and the low tire pressure light popped on turns out they cleared all the codes before I bought it takes a bit of driving before coming back on!! 350.00 for new tire sensors. After driving for a few days noticed the coolant level was dropping cracked radiator 300.00 and I installed while replacing the radiator I pulled the plastic cover off of the engine and found a rats nest and chewed wires!! I also noticed a slight shudder thank god that was only a transmission service 300.00 I did the work next I was told my center brake light was out so bought a new one didn't fix it turns out the rat found his way inside the spare tire bay and made his way up above into the headliner. Not only did the little bastard eat the center brake light wires but also the satellite antenna and both rear seatbelt straps. Also the brakes were down to almost nothing another 350.00 I installed. I called them up about the seatbelts this is a serious safety issue they told me they will talk to the owner and get back to me still waiting!! I've since bought used seatbelts at 150.00 each and installed them. All cars are not going to be perfect this I understand but these guys are pros at covering up issues and dodging responsibility!! Would I recommend buying from them again tough question no if you want a turn key car. Just be prepared to spend a couple grand servicing it after you get it home.They polish there cars up and from what I found no repairs or maintenance.

K I cannot thank enough for being so patient and understanding with me when working with getting me…read morea car. Very loyal to his customers, even when others had offered him more which showed true care and thought for his customers. My experience over all was exceptional and I am happy with the car I had gotten. A beautiful Toyota CamryHybrid. Extremely satisfied with how taken care of I was and how everything was handled. Amazing experience and customer service. Thank you again K!!!!!

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.

There are a lot of car dealers up and down Aurora, and of the used car dealers, Lucino of Super…read moreAmerica is the only one I trust. I cannot speak for a dealership I did not do business with, but have read Yelp and Google reviews. I bought a good used car here three years ago, and outside of oil changes and a few added fluids the car has gotten me to work and back home every time. Lucino and his family hand pick every car they sell. Although they are higher priced, they are worth it, because you can count on them. And should something go wrong, Lucino is quick to offer a free fix or at worst, charge a reasonable labor fee at cost, which would be rare if it should happen-- in other words, Lu is a cherry picker, and he likes cream puffs, both of which you will find here, but at this "grocer" of cars, there are no lemons. Lucino also finances in house for those who cannot go through the banks like me, and for that I am very grateful because nobody really likes taking the bus, and often the car will get you there four to five times faster. Thanks Lu and to the whole family!

Smooth transaction, bought a solid 2005 Honda crv. Smooth transaction. Overall great experience,…read morewide variety of vehicles to choose from.

BEST..BEST...BEST!!! Used car lot ever!! I plus family have bought at least 6 cars over the many…read moreyears. Greg (the owner) is more than words can explain, and when I think of him I think..Family!. Greg has always gone above and beyond for my family so I would NEVER go anywhere else for a used car. Psst...and guess what! If he doesn't have what you're looking for he will do everything possible to get it!

This car lot really goes above and beyond and works with all circumstances and are compassionate so…read moreif somebody has a issues with them it may help to show up and make payments when you say you can and if unable to communicate immediately as this business has a family bills and situations like the rest of us and driving their vehicles and hard work for free isn't right honest and you only hurt yourself because they will go above and beyond if you treat them right they treat you better than you will ever be treated anywhere else these people saved me more times than I can count I respect and care for this family business immensely and I will never buy a vehicle anywhere else so they are stuck with me till I pass away God bless you Washington cars family you are doing Gods work in every way and I will always support you

Sorry in advance for the essay review but I think it's important to share my experience with Sal at…read moreSNS Auto. I am based in California and purchased a 2006 Dodge Dakota SLT TRX4 with a 4.7 High Output engine in February of 2021 from SNS Auto. Communication- from start to finish Sal has been responsive, communicative and professional. He was open and honest with me regarding all issues, inspections and maintenance and very detailed when negotiating price. As a potential out-of-state customer, Sal also took the time to set up a virtual (FaceTime) to allow me the opportunity to thoroughly inspect the vehicle (as much as possible through FaceTime). It took roughly an hour and half but Sal showed me every single good and bad detail (scratches, paint condition, vehicle idle, engine compartment) about the truck and anything I asked him to show or hear he complied happily. He even crawled on his hands knees to show me the undercarriage of the vehicle for like 10 minutes while it was running so I can observe if any leaks, heavy rust, etc., etc. His level of honesty and overall communication has been amazing. Customer Service- Sal is a natural and humble servant to his customers. At no point did I ever feel uncomfortable or taken advantage of. I've worked in sales before and have had many interactions with car salesmen/saleswomen so I am quite familiar with sales techniques, language and practices. Sal is straight up and honest and sincerely wants to satisfy his clients. In some instances he went above and beyond what any sales person has ever done for me. Product- I purchased/shipped the vehicle and the price (plus shipping) was under KBB and I was satisfied. Sal worked out some magic to get me an incredible rate for shipping that was well under other estimates and shipping only took 2-3 days. (The delivery driver was also incredibly nice and communicative). Upon receiving the vehicle, it was apparent that there were many issues that were not observed during our virtual test drives. I took the car for a test drive and as mentioned, I observed some issues that I needed to address with Sal. Before I could reach out to Sal to discuss the issues, he was already calling/texting me to confirm that the vehicle had arrived and that I was satisfied. We had some lengthy conversations about the issues I observed but if you're still reading- THIS IS WHEN I WAS BLOWN AWAY WITH SAL'S EXEMPLARY CUSTOMER SERVICE- Together we investigated and addressed every issue. We even spoke to the SNS in-house mechanic to iron out details of the issues. I also took the vehicle to my personal mechanic for diagnosis and to write up estimates as needed. Sal offered to help cover some of the expenses and even found parts needed and shipped them to me. I truly believe that if I lived closer to SNS auto, Sal and his team would have addressed all the issues for me but because I am an out-of-state buyer he worked with me in EVERY WAY POSSIBLE to make sure I was satisfied and that the vehicle was in the condition as advertised pre-purchase. It is important to note that I purchased the vehicle with an "AS IS WARRANTY" which typically means no warranty and the vehicle is sold as is- but Sal is a family oriented and honest professional and went the extra mile to ensure the vehicle met my standards. Overall Conclusion - it is now been about a month and half since I purchased the vehicle and I have finally completed all work needed to correct/fix issues. BUT I COULD NOT HAVE DONE IT WITHOUT SAL- He has been incredibly supportive and helpful to making sure the vehicle met my standards. As mentioned, sourcing parts and helping cover expenses while maintaining high levels of communication is more than I could have ever asked for. Some of you reading this might think that this should not be a 5 star review, but I am honestly incredibly happy and beyond impressed with Sal and SNS team for all they have done to make me a happy California client. Thank you so much Sal for everything you have done and for proving to me that there are still good, whole-hearted, honest and professional people in this world.

I bought my Ford Escape from Sal a few months ago, and he was great to work with -- patient,…read morehelpful, and fair with the price. He really worked with me to make sure I could get a safe car for my family, and I'm so grateful for that.

My son is very happy with his Subaru. John was very helpful & patient, as we live in the south end…read more& where looking at many cars after we visited their lot. Car was priced right in great shape & had some recent maintenance work done that made the car even more desirable. John made this deal painless and actually enjoyable. Very nice guy! Enjoy your trip back to the homeland John! If you get the time off;-)

I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I went to Five Star with something in mind that I wanted. I told them what I wanted, they listened…read moreintently, and did not try to upsell me or change what I wanted. I say this because most places I visited looking for a car treated me like a sale rather than a person. All of the crew at Five Star are personable and genuine. They listen to one's wants, desires and needs and deliver. I would recommend Five Star to anyone wanting to be satisfied with such an important purchase such as a car vehicle for one's life and family. A crew of very nice and authentic people. Very rare this day-in-age! Thank you Five Star! I give you a Golden Star for your service. Sincerely, Purchaser of a sweet BMW!!!

Absolutely the best used car buying experience ever! These guys are complete professionals. I am…read moredifficult to deal with regarding large purchases. These fine people were patient and friendly the whole time. They not only helped me find the exact vehicle I wanted/needed but they were willing to negotiate, and helped me with my financing. Keep in mind these are used vehicles: After purchase, the vehicle had an O2 sensor go bad, no big deal. When I phoned to tell them, they were adamant about me bringing the vehicle back for repair. Not only was the bad sensor replaced but both sensors were replaced for good measure as well as an oil change, and engine test, NO CHARGE!! I was in and out in an hour. They legally had no obligation to repair anything after I left the lot as per our agreement but nonetheless... never had a dealer actually show that much care and decency. ...TRULY EXCEPTIONAL! I will go to Five Star Auto and only Five Star Auto for all my vehicles from now on. Thank you gentlemen! You are the best!

I just bought a Cadillac Escalade from Jeff at Supreme Motors in Auburn. It was the most…read morenon-stressful car purchase I have ever had. No Bull, No Bullshit! I am telling you that this is how a car buying experience should be. After an easy conversation with Jeff, I took the car out for a test drive. I actually left to test drive a different car but after a typical smoke and mirrors, sleight of hand experience that you usually get at a car dealership I came back and purchased the Cadillac from Jeff. Everyone's defenses are usually up when you walk on to a car lot, but I am telling you friends... you won't have that experience with Supreme Moters. Even if it's not the car for you, I believe you still will walk away friends with Jeff. I could not be happier with my purchase!

Never been in, and don't intend to due to FALSE ADVERTISING!!…read more They post vehicles on AutoTrader as "One Owner, No Accidents" then CARFAX reveals multiple owners and accidents. Classic sleazeball used car lot.