Horrible experience! I went into look at a Telluride and met with Aaron. He provided me his card and explained when I was ready to make a deal to text him and he would get everything lined up so I wouldn't have to spend all day at the dealership. I week later I text him I was ready to move forward. He was very slow to respond and we had little movement on a deal over 3 days. By day 3 the vehicle I wanted was gone, he told me he could get me to my desired payment in a similar vehicle and once I agreed told me he still had to run numbers to try and make it work. A few hours later told me his manager was gone, he was off the next few days and to come into talk to someone else if I still wanted to work on a deal. 3 days completely wasted! read more

The worst! I made an appointment for 8:30am a week ago. They said it would take up to 3 hours on the phone and today. It's been 6. I've called 6 times with no response. Left 2 messages for service manager to call me back about an hour ago. Still no response. I text and tried calling Shannon (the employee that told me I could follow the progress online or call or text anytime for an update) and got no response from her either. App says my car has been checked in but hasn't been looked at yet. I live in Queen Creek. Do I drive the 30 minutes and get my car or will they have it taken apart by now (they know I've been calling upset) I'm stuck with no vehicle for the entire day. The 6 calls got me no where. I'm just stuck with no help and no one calling me back. I will NEVER be back and do not recommend this business to anyone in the surrounding area. So very unprofessional. read more

Horne Kia - Dropped off at 8:30. This is my status at 2:30pm with no response back from service manager Drake! - Car Dealers Near Me - Gilbert, Arizona

Had some routine maintenance done yesterday and was very happy with the experience. Dustin went beyond expectations to make it easy and fixed an issue that was overlooked when I purchased the car. Because of the extra work and time involved arrangements were made to provide transportation and the driver (Buttons) knew exactly how to get around the road work on the way to and from my home. read more

Matt with the cool beard and JoshG the Internet Director are the utmost professionals at their jobs, they go above and beyond for customers! Please ask for big Matt he will help you find the right vehicle and shows patience in the process. read more

They didn't tell me my work would be an all day thing. Had to pay for replacement parts that they had previously not put back onto my car when they last changed my oil. Drivers side inside door handle is now messed up. I think they break things or make things worse so you have to go back to get the issue fixed. I will be taking my service/automobile issues some place different. read more

Service Drive!!! So I went to another dealership close by on Thursday when the CDK hack was full bloom. They said they couldn't help me unless I was getting an oil change and sent me packing. I then took it to Horne Kia, I was greeted by Crystal in the Service Drive and she told me what was going on which the other dealership didn't and told me she was hopeful. She took my car in going using old school paperwork and off I went. The next day I got a call from Crystal telling my warranty company sucks and how to fix it. I did exactly what she said and since then, things are looking up. She ordered all the parts and said I'll have my car back by Friday. When she told me about my warranty company and their preferences, they (warranty company) told me to take it to the original dealership. I called them and told them what was going on and they are still in oil change only mode. Unbelievable!!!!!! Horne Kia and Crystal rock! read more

I would like to share one of the GREATEST car buying experiences my wife and I had at Horne Kia! We were looking for 2023-2024 Kia Sportage SX Prestige, and after getting jacked around at Germain Honda of Surprise, Ken Garf Kia of Avondale and Sands Chevrolet of Surprise (see my google reviews). I contacted Lisa Brawner at Horne Kia to inquire about a similar car I saw on Carfax. It was late in the evening and she told me to come in anyway. We got there about 8:00 in the evening and Lisa was with another customer, closing a deal. Well I don't even think we waited 15 minutes and she was back with us, working on getting us the vehicle we wanted. I hadn't realized they were closing at 9:00! But no worries, Lisa and Harvey, in finance and all the Horn Kia team stayed overtime till 10:00 to get us out the door in our new car!! Excellent customer service! Please do yourself a favor don't go anywhere else! go see Lisa at Horne Kia. Thank you, Lisa, Harvey and the team! read more

Well for start, do not sell people things that they don't need! Like extended warranty, gap insurance extended services!! And do not tell customer that the bank is allowing you to sell those nonsense services, let the customers decide whether they want or need it! But don't tell them the bank allows you to put it on the deal Because is not True! A finance guy name Harvey he's very sneaky and he will tell you, oh we work with that bank all the time and they allow us to put it on your contract! Shady business from this guy! read more

Everything went well from the time I was in line for service I met with my service advisor Dustin McBride it was Great he understood my issues and concerns he said I was in good hands and he was right I would highly recommend Horne Kia of Gilbert my car was done the time was quoted to me and they washed and cleaned it too and if your lucky enough Dustin will take care of you Thanks Horne Kia RobSom 2020 Kia Optima read more

Just when I thought I could trust a dealership...never have I EVER had a dealership to refuse to send my loan application to my credit card company after being PRE QUALIFIED!! They said they KNOW my score is low so they KNOW they will say NO! Excuse ME!! Never again and I would suggest you to RUN from HORNE KIA! read more

I bought a BRAND NEW Kia Niro SX Touring Hybrid with 38 miles on it. This is a GREAT car and I have NO issue with Kia itself, just Horne Kia the sub-par dealership. Within days, I discovered the car was delivered half a quart low on oil and with all four tires 10 pounds underinflated. That's not a "minor oversight"--that's basic negligence on a new vehicle. Checking that stuff before delivery is MONKEY level quality control! When I told Lisa(sales rep) , she acted surprised, but there was no apology, no accountability, and no attempt to make it right somehow. Horne Kia shoves overpriced, sub-standard and non-cancellable extras like "Lifetime Tint" and "Smartshield" into your deal whether you want them or not because they are already installed on the car. Obviously, one would assume the item was QC'd to some extent before delivering to the customer, right? WRONG! (Why would they ? They didn't even check tires/oil!) My "lifetime tint" looked terrible from day one. After the first wash I noticed many bubbles and scratches on multiple windows. When I pointed this out, Lisa gave me the predictable "bring it in and we'll fix it" response. That's not acceptable on a $37K brand new car. I don't have time to be leaving my new car at the dealer for stupid things that should not be, I have bills to pay. That is why I bought a NEW car. Give me my $700 back, take the tint off and I'll go get BoBo the tint monkey to give me a $250 no-bubble tint job. I admit I didn't see the problems initially because my car was also delivered with etched hard-water stains on all the glass so I didn't even notice the tint defects until after the first wash. Lisa was made aware of this as well. But here's the real scam: I canceled several service contracts and warranties directly with JM&A, the warranty administrator. JM&A refunded everything promptly to my lender except for one contract that was refunded to Horne Kia and was supposed to be credited to my lender account. The one and only refund Horne Kia is responsible for? Still missing as of 9/14/25 , more than two months later. JM&A confirmed multiple times that the refund credit was sent to Horne Kia and the issue has now been escalated to a higher level at JM&A. Alicia, the person responsible for refunds at Horne Kia, flat-out lied to me, saying they never received the credit. She promised to follow up with me but never has. Could this simply be yet ANOTHER example of Horne Kia's proven general imcompetence and indifference to customer issues after the sale? I think so. Meanwhile, I'm still paying interest to my lender on money Horne Kia is sitting on that does not belong to them. In short, Horne Kia is a perfect example of what's wrong with shady dealerships : * They don't inspect new cars before delivery. Oil level and tire pressure checks are bare minimum, and they couldn't even manage that. * They force junk add-ons you may not want and can't cancel, and then deliver them with defects right out of the box. * They lie and dodge responsibility when it comes to refunds. * Their smiles and "customer service" vanish the second you've signed the paperwork. If you enjoy giving up your hard-earned money just to be robbed, lied to, scammed, and ignored Horne Kia will be happy to take your money and make your dreams come true. If not, do what I wish I had done: go to literally any other Kia dealership and STAY AWAY from Horne Kia. read more

this place is a joke stay far away! i left a very poor rating on our experience, and received a reply from the general manage who indicated to call if we wanted to discuss our visit. i called and would you know he was not available, i left a message to call us back and we never received a call back! once they get your money they showed no interest in finding out the whole story! i would bet that the entire staff has never read the statement that the horne family has put out to work hard to instill the same trait of honesty and integrity through ethical business practices in each of there locations.. its unthinkable how they take advantage of people who are trying so hard to help better themselves!! if the horne family knew exactly what they are doing i'm heads would roll, read more

I had a flat tire on my Kia Sorento. Brandon from the service department told me to go in the next morning. I drove the car with the spare wheel on it to the dealership. They installed a brand new tire in a short amount of time. Brandon kept me informed on status and time the car would be done. To my surprise they even washed my car and it was super clean. I didn't have to wait long and they were very nice!! My warranty covered the price of the tire and installation. Highly recommend their service department. Thank you Horne KIA. read more

I purchased a 2020 Ford Escape SEL from Horne Kia that had been on there lot for 88 days. We went back and forth with the pricing and were given multiple pricing sheets. On the "final" pricing sheet there was three additional items added, Smart Shield, Road Hazard and Window Tint. When we stated that we did not want these items we were told "those come standard on all vehicles sold by Horne Kia and are not items that can be taken off because they are already on the vehicle" (a complete bait and switch tactic). I really liked the vehicle and was exhausted from the back and forth so I said fine. Well after further review of the CarFax report the tint was added to the vehicle when it was sold by the manufacturer. Additionally on the "vehicle services" that Horne Kia reported to CarFax they did not put a new tint on the vehicle. When I looked at the Smart Shield contract it states that it was "optional". I will never ever buy a vehicle from a Horne dealership again and it is absolutely disgusting that they participate in these types of sales tactics which are also against the law in some cases. read more

Very disappointed with our service. We took our car in after our fuel pump broke. It took over a week to get our car back. Then had to take it back in because it caused the check engine light to come on. We took it in again and all they did was quickly tell us we needed a new gas cap. Bought and replaced that, but then our gas sensor was broken and wouldn't fill our tank completely at the station. Had to take it back in and now they have our car for another two days. The back and forth because the job hasn't been completed is causing my family to miss day to day things that I need my car for. My husband says they haven't been unfriendly which is definitely good but the dealership is far for us so nothing has been convenient. read more

This place is just downright awful. I called about a specific car they just received; they didn't have any pictures yet, so I spoke to a gentleman named Jeremy. He went on about how clean this car is and that it was in good condition, then sent me some pictures. I looked at the pictures, and the car looked okay--nothing too crazy. So I made the drive, which is about an hour for me, and finally saw the car in person, along with my sales guy Jeremy. The car was absolutely disgusting; the exterior was caked in dirt, looking like it had just been off-roading. Exterior cleanliness wasn't a big deal because that's always washable, but the inside--oh my God--was terrible. There were sauce stains everywhere, rips in the leather, trash in the glove box, and an unknown water bottle with yellow liquid in it on the driver's side door. Needless to say, I was pissed because I was told this car is very "clean". I had my time wasted, and when I asked him about all this, he seemed completely indifferent and didn't even try to work with me on the price. It didn't even look like he wanted to be there, and on top of that, he lied to me about the car. Absolutely a waste of my time, and I wouldn't recommend this place to anyone for anything. read more

I purchased a vehicle from Ron, and among the staff we met was the most responsive to our questions, and our vehicle selection during the process. Despite his busy day, (and a lot of customers) we were made to feel special. I would recommend him to others as a representative. read more

My wife and I have recently bought two new cars from Horne Kia - a Sportage and a Seltos. Very nice cars, but that's not why I'm writing this review. We recently had our first scheduled maintenance for our 2023 Sportage. Unfortunately we had an issue with the oil change which resulted in a substantial oil leak. Turns out the drain plug wasn't fully tightened. But I'm not writing this as a condemnation, but instead as a compliment and a salute to this dealer's outstanding service department. The leak wasn't all that serious as it was discovered early. I called Horne service the next morning after the discovery, and I was immediately put in touch with their warranty covered roadside assistance for a tow. Within an hour the tow happened and their service grouped immediately addressed the issue. The service representative with we deal (Mikey) called us to take full accountability for the issue and within three hours the entire the car was back on the road. Every business that we deal with can make a mistake. We're all human. The real test is the manner with which a company deals with a mistake. Horne's response was exemplary. We've bought a total of three cars from them, and we'll continue to give them our business. Accountability and integrity count bucketfuls, folks read more

Walked away from the deal. Every time they presented numbers they were different. Case in point, floor mats (add-on) on one paper in the car was listed for 200, but was then presented as 250 in the first set of paperwork, then later told as 299, then later as another price. During the negotiation phase they tried to switch numbers around so my cost would actually be a little higher each time. Since I was paying cash, they could not hide the numbers in the financing, so everything was transparent. Nothing was ever right. If you go with them, be sure to check everything each time they present numbers. read more

Not impressed at all with this dealership. My sales people were knowledgable about the car I was interested in, which I appreciated. Their dealer incentive they advertised on the website was what brought me in the door . Their dealer added items are $2395. While dealer added items are pretty common in this market, $2395 is way above the average. Doc fee is also higher than average @ $699 vs median $499. They told me in writing they would 'work with me' on the adds if I came in person. I spent 4 hours there in person over two days, and they wouldn't budge on the add ons. So that was a bait and switch. I also know for a fact they charged crazy market adjustments during covid shortages, while (some) other dealers in the area did not. I will not be giving this place my business now or in the future (which is too bad because they're right up the street from me). Yes all car dealers kinda suck, but this one is in the upper echelon of deceptiveness. read more

Horne Kia - Car Dealers Near Me - Gilbert, Arizona

KIA Horne far-and-away offers THE WORST car buying experience of my life. My wife and I went there because she was interested in test driving/purchasing the EV6. We were greeted right away and asked what brought us in and we explained we were interested in the EV6. We were never asked any questions as to what specific features we were looking for so we were basically just lead around the lot for 25 minutes having to check every window sticker for the trim models before we located the ONE car that wasn't the base/bottom line model. Maybe it's just me but a competent sales person/department probably should have done an inventory search of their system to identify their inventory but I'm sure they would say something along the lines of "inventory changes rapidly" or some other used car sales person lingo to justify their laziness. Either way, we found what we wanted & drove it... eventually. My wife liked the vehicle and we decided to go home for the night and decide what we wanted to do regarding a purchase. They told us to check KBB since we were planning to trade her vehicle because that's what dealers use to assess trade value. We return the next day (with her vehicle to trade). We sit down to discuss numbers and they start by offering us 66% of the KBB trade value for her 2022 Land Rover. I immediately asked how they arrived at this number they said the KBB value is what they can sell it for - not what they give us in trade. I should have walked out right then and gone elsewhere! We didn't - regrettably. So eventually we move them off that ridiculous offer for our trade and we're getting close to hitting a point of comfort with negotiated price when I asked for a complete printout of charges. They bring the information and they trying to charge me over $3400 of dealership add-ons. When I asked why I'm being charged "$899 maintenance fee" for an EV they told me "it's to perform necessary maintenance and software updates". I asked why an EV needs additional maintenance & software fees if there is a 10 year/100,000 mile warranty on the battery already they said the vehicle has to be brought to them for updates. Which is actually incorrect and they didn't even know this doesn't need to be done at the dealership but since it's an EV they want you to come in so they can find additional issues/charges. So things continue to get heated because they refuse to budge off the dealership charges because "this is our profit margin" (I was told). I finally told them we're leaving and good luck selling this scam to others. We continued to go back and forth and eventually they moved off a few charges and we agreed to purchase the 2024 EV6. I have to say, I just bought a 2024 Bronco for myself and after picking up this car for my wife I loved my experience with my vehicle purchase and regret giving KIA Horne our business for my wife's vehicle. Do yourself a favor and just go elsewhere if you want a KIA. This dealership represents everything that is wrong with the car buying industry. No sales knowledge, low ball trade offer, dealer add-on charges, upsell and overcharge because they feel you're a captive audience. YOU'RE NOT, walk away, find a reputable dealer because KIA Horne is not it. read more

They don't return calls, they lie about financing, and the broken promises. Sales DOESN'T know how to read at all. Managers are sorry excuses for ANY management team. And the communication!! There is none! Definitely take business elsewhere. Forced to give 1 star, absolutely deserves zero... read more

We just purchased a Kia Carnival yesterday and had the BEST experience with Barbara Bloss. Buying a car seemed so intimidating, but she made the process so wonderful and was so knowledgeable. We felt very confident in our decision after speaking with her and getting our questions answered. She's so kind and it honestly felt like working with a friend, even though we had just met! In the middle of the process, I needed to get home to our kids before everything was completed and she truly went above and beyond to accommodate us and our family. We couldn't be more grateful and would recommend working with Barbara to anyone! Thank you Barbara and Kia Horne! read more

**I would NOT RECOMMEND HORNE KIA!** Went to buy my daughter a Kia Soul, last Friday. The vehicle was listed a little over 18000. Meet with the Internet Sales guy and told him we will be trading in a 2016 Ford focus and possibly putting 3000 down. We told him what we wanted our monthly payments to be. He said sure that would get us to the payment. He went back ran numbers and brought back Al Burton,the Internet Director who stated we needed an additional 2000 down as the price listed on the window of the vehicle did not include Kia factory upgrades totaling about 2500. So with taxes, documents fees, delivery fees, and upgrades, the price of the car would be a little over 24000. Putting us well over my daughter's monthly payment budget. It should be noted this would have been the 4th vehicle my family would've bought in the last two years from Horne Kia. Al was unwilling to work with us, so we left. My wife found the same car at Tempe Kia for the same price of 18000. We went down to Tempe Kia and bought the vehicle and got the Platinum maintenance service package and still was in my daughter's monthly budget. I would NOT RECOMMEND HORNE KIA! DO NOT BUY HERE!!! read more

Don't waste your time! Drove over two hours to buy a car from Horne Kia. The sales men were nice but would not budge on their prices. No negotiating. They wouldn't honor online pricing or past sales prices. Even though it's the end of the year when they might want to get rid of some old inventory they didn't seem like they really wanted to sell any cars that bad or cared about making a sale. Was told they could get us in a car around what we wanted our payment to be only for them to come back with almost double, not even close to what we were comfortable paying. 2 and half hours sitting there for nothing. A complete waste of time. Left disappointed. Don't waste your time. read more

Reply to Horne Kia's Non-Response: Your response completely misses the point. This wasn't about market conditions--it was about a broken agreement, lack of communication and zero accountability after we had a confirmed deal and shared personal information. You ignored multiple phone calls, canceled a scheduled delivery last minute, and then changed the vehicle's price online--raising serious concerns about your business practices. Ironically, your public response was more detailed than the brief, dismissive email I received privately, which only reinforces the lack of genuine customer care. This experience was not just disappointing--it was insulting. Do better! Btw, the car is STILL listed for sale online. read more

Terrible service department. I scheduled an important recall. Could not park in my garage until it is preformed. Good thing I called ahead before I wasted my time driving there. I called to see if they have a loaner for me. They said they do not even have the recall part! This was at 12:07. My appointment was at 1:30!! read more

This dealership is horrible, worst experience at a dealership I've ever had. I started with trying to get information and a quote through email. I saw from their online inventory they had two cars that were the model and color I was looking for. I also filled out an online form to get an additional $500 for my trade in when I buy a new car. I instantly received a phone call from Al (I let it go to voicemail) and an email from Rachel. I wasn't ready to talk to anyone over the phone so I responded back to Rachel via email. I asked several times for an out-the-door price on the vehicle I was looking at and finally received something. The quote included $2395 worth of dealer add ons, wow they must have added gold wheels. I asked for a price break down of those adds and I finally received the copy of a flyer showing what was included. Wanting to understand what each items were I responded with a list of questions. That's when I received an email from Al, the Internet Sales Manager, trying to get me into the dealership and an email from Rachel asking if I'd had a chance to look at the quote. Yes, I'd looked at the quote and responded with questions, where are my answers? I finally did receive some very cryptic answers from Rachel. For Al and Rachel being on the Internet Sales Team they sure had terrible email communication skills. Rachel also sent me a list of their inventory and it still showed the two cars I was interested in. We finally decided to drive down to the dealership for a test drive and an actual physical inspection of the vehicle. This dealership was quite a ways from our house and it's been 110+ outside so I was hoping to get a lot of the negotiations done online, but that was way too frustrating. We got to the dealership where parking was limited. We were eagerly greeted at the door by a salesman and I asked for Rachel (that was a mistake). Rachel came out to greet us (I use that term loosely), she had no personality and acted like she couldn't care less whether we were there or not. There was a car in the showroom floor, not the exact model we were looking for but one of the higher end models. I tried the doors and the car was locked. I mentioned this to Rachel and she said probably someone accidentally locked it, then she just stood there. I asked if she could unlock it so we could look inside....dah! She went and got the controller pointed it at the car from a distance, it beeped, and then she walked away. She never told us it was unlocked or attempted to show us the car. Finally Joshua, who I believe was the General Manager, came up to see what we were looking for. He had no idea what inventory he had because of a recent data breach, so he had to physically go out on the lot to scope it out. As it turned out the two cars that were the model and color we were looking for they no longer had....that would have been nice to know before making the trek down there. Then amazingly there was no attempt on Joshua's part to try to find that vehicle at a different dealership for us, he never even offered us his card. How they sell cars, I don't know. We left immediately and decided to try Courtesy Kia which is actually closer to our house. They were awesome, everything Horne was not. We ended up driving home in a new car that was the model we wanted but a different color. read more

My car didn't have all the items from the window sticker. The dealership sent me a fake window sticker (that doesn't match mine at all). Wrote google review and still no help after calling several times. Purchased the vehicle said the maintance was done for 75,000 being it's 78,000. No service was done (EVER) tires were 5 years old paid over $2,000 to get this corrected still no HELP read more

My recent experience at Horne Kia has been awful. In July, my 2017 Sportage began having a very stiff brake pedal before starting the car. This has never been an issue in the 5 years I have owned this car. I made an appointment to get it inspected and worked with Crystal. The technicians found a vacuum leak in my brake booster and "thought" that might be the issue but "weren't exactly sure." Crystal informed me that in order to get this repair done under my extended warranty, an inspector from Fidelity would need to look at my car and diagnose the issue. I was told the inspector confirmed the stiff brake pedal was definitely a problem that needed to be repaired. A new brake booster part was ordered but the part arrived damaged. Another brake booster was ordered and installed. By the time my car was ready for pickup, it had been there for 3 WEEKS. After it being there for so long, I expected my car to be fixed. When I picked it up and took it home, I discovered that night that it had the EXACT SAME issue I brought it in for. A stiff brake pedal before starting the car. There is no difference whatsoever. Either the brake booster that was installed was also defective, or the issue was not the brake booster to begin with. I brought it back to Horne Kia the next day and worked with Josh. Josh informed me that since it was a Friday, nobody would inspect it until the following Monday. Josh called me on Monday and said the technicians found nothing wrong and now I am being told a stiff brake pedal before starting is "normal." With no explanation as to why this is suddenly normal when the car has never done this before July in the 5 years I've owned it. I arrived on Monday to pick up my car and I requested to have the technicians who worked on my car to explain to me face-to-face why this would be considered "normal" when the inspector from Fidelity confirmed just a couple of weeks ago that the stiff pedal was NOT normal. They had no answers for me aside from "we inspected everything and can't find anything wrong." I was also told by them that another customer with a Sportage just dropped hers off with the same complaint and they can't figure out what the issue on hers is either. Why would this issue be considered "normal" if another customer suddenly noticed something wrong with the way her Sportage operates? I am left with NO answers, no confidence that my car and brakes are fully functioning, and the same exact problem I brought it in for in July. Nothing has been resolved and the technicians and service advisors are telling me nothing else can be done. I have been a loyal customer of Horne Kia for years. I purchased my car through Horne and have continued to bring it back for regular maintenance and any issues I've had. Customer service at this location has gone way downhill over the past year and this was the last straw for me. I will never bring my car back there again. read more

Still waiting for a $439.00 rental car claim from August 2021. Supposedly I just approved it. I'll be over here holding my breath for "the check in the mail." Do not buy a Kia. Ever. If it is a Kia or a horse and buggy - buy the horse and some hay. read more

My first time at Horne Kia to get some manufacturer updates (vendor recall) installed. NOTE: I had purchased my Kia elsewhere, so I was only here to get the recall software installs done. I dropped off my vehicle and had my hubby drive me back home. Job took a couple of hours as they had estimated, and I do like their "real-time" status link they send me once they take in the car for servicing. The service rep even sent a separate text saying the service was complete. I also do like that they did not give me any high-pressure sales to purchase any additional packages. One thing that was suspect was the completed customer satisfaction questionnaire that was included in the back of my service summary....a questionnaire that I never filled out myself. I do not know where this questionnaire actually goes, but I really do not appreciate someone speaking on my behalf without my consent. read more

Horne Kia - Customer satisfaction questionnaire that I never filled out. - Car Dealers Near Me - Gilbert, Arizona

Scheduled an appointment for an oil change at 8:30. I showed up at 8:25 and checked in. I asked how long it would take and he told me two hours. I asked if it would be two hours even with an appointment and he told me "well they are piling up". I sat in the waiting room for two hours with no update. I finally went to track someone down to get a status update (they should actively be letting me know status) and was told that it would be another 20 minutes. I'm assuming they overbooked appointments and under booked staff or they don't have experienced staff Either way this is indicative of poor management and customer service. I would expect more from a big company than this. Not a good look. I will definitely be taking. Y business elsewhere read more

A DISHONEST DEALERSHIP! OK, now I get it, very low sucky ratings. I went there to buy a USED (2019 Stinger) car on Tuesday 1/25/22 at noon. The price for the car I was given included $899 for paint protection... Paint protection on a used car? OK so anyway $899 for paint protection however, the paint was going south, with clearcoat was already peeling off in two different places, AND NO CATALYTIC CONVERTER! The car was obviously not garaged and the Arizona son had taken its toll, but still, even though the car had horrible pain, they wanted to charge me $899 for paint protection or a used car with bad paint... What the hell? I BLAME THE SALES MANAGER, He made the price and he worked this crap into the deal. If your paint protection was so good, worth $900, why don't you contact the company that makes the product and make them pay for the paint job since their product obviously as crap? (BTW, I've sold cars in the past and I know for sure that Paint protection from dealerships is a joke, it's nothing more than common wax and it does not do what they claim, obviously, these pictures of proof) DON'T BUY YOUR CAR HERE, crooked there are other places that won't treat you this way Anyway, I purchased a car that day and it ended up being a better car so in spite of them trying to cheat me I came out on top! And JOSH, I did call and I left a message (my name, number, and what the call was about) the day after you posted your reply to my comment BUT you never called me back https://www.hornekia.com/used-Gilbert-2019-Kia-Stinger-GT2-KNAE55LC1K6056553 read more

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Highly remember Bryan Dillard and his manager Daniel Rodelo. Bryan went over and above to help us get the vehicle we really wanted. We had some issues with a car we chose, Bryan and Daniel went to bat for us. We chose another vehicle and the rest went very smooth. We purchased a top of the line Sorento and are very happy with our purchase. Thanks Bryan and Daniel. I recommend chatting with them if you're looking for a Kia. read more

Not sure why this place is rated so low! I've been coming here for years & everyone goes above and beyond for their customers! We've purchased 3 cars in the past couple of years & wouldn't choose anywhere else! Eric is absolutely amazing! He was extremely attentive from the second we stepped onto the lot. :) He once again proved why we love to come to Horne Kia! read more

We took our Kia in because there was a noise. They told us we needed new motor mounts. $2800. Went to get a real mechanic to look at it. No motor mounts needed. Something Loose in trunk closure was making the noise. Are you kidding me? read more

So I'm in the market for a new car but no rush see a Kia horne email on the forte Gt. Perfect. I go in there spend 1.5 hours waiting around and this is after numerous texts from slower individuals on their team. Walk out with a quote mind you on a $23999 car. For $41000 at a 6% interest rate. Between the forced car ads and this and that I've never seen such a deplorable non consumer friendly market. Just wait and don't waste your time. read more

Horne Kia - My final quote. - Car Dealers Near Me - Gilbert, Arizona

This dealership was extremely nice and let me test drive any available car. I don't remember the name of nice man who helped us. He answered all of my questions. I liked how the car looked, handled, and steered, however, I found the braking a little tricky. I didn't buy a car that day. read more

Me and my fiancé were in the market for a new car, I initially wanted a Honda Civic but of course with the car market being scarce it was difficult. The Honda dealership looked at us with disdain, as if we didn't belong. It didn't take long for us to feel unwelcome and leave. My fiancé suggested we go to the Kia dealership and I agreed. When we first arrived I suggest we go look at the car lot and to our surprise the Kia dealership was LOADED. WITH CARS. So we got to looking and not a minute later Damian came up and introduce himself and he gave us a grand tour. Long story short, Damian and Tommy from finance made our first car buying purchase an awesome experience! 10/10 we will be back and will recommend Kia to anyone! Go Kia family! read more

Horne Kia - Car Dealers Near Me - Gilbert, Arizona

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