Gorgeous outdoor cushions just got delivered to our new home in Tennessee. They are nicer than we…read moreever could have imagined. Later, we will post more pictures.

I've been using Backyard Billy's for cleaning and service on my pellet stove for 7 years. My stove…read morewas serviced/cleaned by them in October, as we have done every year and now it's not working. I called for repair service and had to wait 3 days for a return call only to be told there were no appointments available until January. Terrible customer service and no way to treat a loyal customer.

Thid heating and air conditioning company is excellent. On 2 visits so far they could have stung me…read morewith a large bill but surprisingly only corrected a small problem. The technicians went over the issues with me before they left. They were very detailed in their explanation and asked if I had any questions.. I recommend them highly.. Prompt professional and reasonable..

Bad service. Install of new unit not wired properly at unit. Would never cut off heat or cool…read more They replace mother board , and wanted to do again a 2nd time within months saying bad board. Never return requests to call and explain. So we called another lical service person who found the issue immediately. Fixed the wiring at unit and all is working properly finally. Dont recommend Velocity. Bad customer service and installers.

Wow I have mixed feelings about First Class Chimney. Let me start off by saying. We rented a…read moretownhouse and used them as a final move out Chimney cleaning and inspection. They arrived on March 17th. They charged us $180.00 for the service. When the tech arrived he cleaned the fireplace and he broke one of the glass doors with his equipment. He said he would replace them at the warehouse within 3 days. I told him we had to turn in keys by the 31st. He promised to have the doors back in 3 days max. Ok I gave them the whole week. No word from him or his manager Josh. Ok so now we are 10 days out and no response and I called Josh and explained that if we are charged for the doors during our walk thru I will be taking this to small claims court. It wasn't then that I was told the doors were available for replacement. Really so you had the doors but didn't intend on replacing something your tech broke until I called again. If you break something it's your job to replace it. Simple as that. If this company had been straight up with me. I probably would have used them for our new house we bought that also has a fireplace. Now I can't trust their services. We'll Josh eventually made sure he replaced the fireplace glass doors two days before the final walk thru so I'm thankful for that. Overall 2.5 stars. Since they finally replaced the doors.

When you work jn DC, or anywhere in this region, you work long hours and have a demanding career. I…read morescheduled this appt THREE WHOLE weeks ago. It involved taking days off and moving shifts around. This morning I had an 8-10 window and after waiting an hour, (it was 9:10 when I had to reach out) I should have known better. At 9:10 I called them bc they never bothered to contact me! I left a voicemail about the unprofessionalism and inquired as to were they still coming. Then all of a sudden, Josh calls me saying there was a problem with their vehicle. What a joke/lie! Had I not reached out, they would have never called me. Quite a coincidence that when I left my voicemail, his tech just so happened to call him, to let him know that he was having issues with the vehicle.(All in a 30 second time frame from when I hung up) I asked if they could come out tomorrow and he told me they are closed on Sundays. Well, it's a good business practice while you are still growing to accommodate the CLIENT being that YOUR COMPANY messed up! I have a Groupon which shows they are still trying to gather up business. Well this is not how you do it! Super shady and unreliable. Again, I had this planned for weeks and had to make maneuvers in my schedule. This is a mom and Pop amateur show. Don't waste your time. You do get what you pay for. Spend a bit more $$ and go with professionalism! People that show up on time, and early to get the job done. Not companies that offer lame excuses. I was asked if I wanted to schedule for next week. Maybe Josh did not understand how being that I had to schedule this 3 weeks in advance, that no, I cannot just "Schedule for next week." Total waste. Go with pros that value the consumer's time!

I highly recommend First Class Chimney. From the start to the end we had wonderful experience…read more Reasonable price, fantastic customer service, timing, even better workers! We are so grateful to Javior and his team, Josh others teams i didn't get the names. We can not be more satisfied.

I called this company for cleaning and inspection of my chimney. I selected them for the reviews…read moreand I wasn't disappointed. Tony was very professional and thorough. He and his team ensured my living room remained clean before, during and after the job. They took pictures showing me all the missing mortar and deterioration. The team that made the repairs was just as professional. They left my living room cleaner than before they started and the chimney looks perfect.