Todd is amazing! Love him. Best customer service ever!! He is friendly, knowledgeable, honest and…read morenever pushy. Always a treat to stop in and shop with him!

Amazing customer service at this location. An associate noticed that I was looking around for…read moresomething and asked if I needed help immediately. She was very friendly and personable, and even offered suggestions on what she thought would work best for me and why. I'm not super into makeup other than the basics, so it was nice to have someone explain things to me at a beginner level.

Huge supply of hair extensions. Different textures, colors, lengths…read more Owner is at the store and very helpful.

Came in for some braiding hair and left with a lot more. Small shop, but very reasonable prices for…read moreeverything and helpful owners who helped me pick the correct hair. Happy to support a black owned business. I will continue to restock my items here in the future.

I got the Anti-Aging facial with Erin and she is amazing! I can't recommend her enough!read more

This must be the worst facial I have had in my (pretty long) life. While the products seem of good…read morequality (the brands they sell are good ones and I assume they are the ones they use), the esthetician I got seemed to be a trainee who just did not know how to do a proper facial. In particular when massaging around the eyes, she would touch the eyelid and get cream onto the eyelids and thus eventually into the eye. She was also wearing a stained uniform and frankly did not seem to want to be there. I am well aware that a single, insufficiently trained employee does not mean there aren't really good ones working there, but there should be a minimum level of competence ensured by the franchise especially for a $180 50 mn service. I certainly will never return to any silver mirror.

During a recent visit, I tried to purchase two items; one was unavailable in-store. The associate…read moreoffered me a free shipping card with a code to order the item. I thankfully made it a point to make sure the free shipping code actually worked while attempting to make the purchase via the Ulta App before leaving the store, and that's when I discovered it was expired--dated January 2026, while it was now the end of April 2026. The fact that these cards had been expired for nearly four months stood out to me as extremely alarming--no one had noticed until I flagged it. There were apparently no other shipping cards to provide me with and so I departed the store after 15 minutes of wasted time of them trying to sort this out only for them to tell me that there is nothing they could do. I contacted customer service upon leaving the store. After my first call, the associate disconnected the line. On a second call, another associate kept repeating internal processes, but eventually proposed a solution: I would pay for shipping upfront, and then they would reimburse me after the fact. Unfortunately, this is not isolated; previously, a few months prior I went to the store because a product I was looking for was listed as in-store, but the associate told me I couldn't buy it--even though it was right there on the shelf. I verified availability online, and still, I was misled. She stated that although it was on the shelf it was erroneously placed there and listed online as in store but could not be sold until a couple days out and that I could return when it is available for purchase or simply purchase online. These repeated failures--both in-store and with customer service--reflect a troubling pattern. In a market with competitors like Amazon and Sephora, Ulta has been falling drastically short. There has been a noticeable shift where basic customer expectations are simply not being met. I tend to go to Ulta because it is very close to my home but will not be returning as my first option/ go to any longer. I made this same commitment after my experience at Best Buy and I have only been there 1x in 20 years to buy something worth $6!

If you're looking for quality makeup services, book a session with Khamani. She's very well versed…read morein skincare and skin types and can offer an array of recommendations worth purchasing. This is my second time meeting with her and I'm happy to say that I leave satisfied every time. She is available for a full glam as well so book her if you're looking for a beautiful beat before a night out!

This is my favorite place to buy men's grooming products. They have a great collection from face…read morelotions to beard oils, deodorants, shampoo, conditioner, colognes, hand pomade, and shower gel. Absolutely great quality! Price - this is definitely on the higher end. Most of the products cost between $35 to $50 for small size bottles. Colognes can cost around $300. Absolutely worth it! I have been using their product since a couple of years. Highly recommend it. Staff - very friendly. They even let your pets in this store. My dog loves coming with us and just hanging out and gets lots of attention. Gives me plenty of time to test a lot of their products without worrying about my dog being tied to a bike lock area outside.

I stopped by to smell some of their candles and fragrances, and I was pleasantly surprised. Every…read morescent I tried was amazing, and I honestly had a hard time picking a favorite. The staff was incredibly friendly and welcoming. They took the time to share the history of the store and explain the different fragrances, which made the experience feel more personal and enjoyable. I ended up purchasing three fragrance samples to take home. My only complaint is that the samples cost $7 each. In my opinion, samples should be complimentary, especially when customers are trying to decide on a fragrance purchase. After testing the scents, I ended up ordering a fragrance for my wife's birthday, and she absolutely loved it. Overall, I had a great experience and would definitely return to explore more of their fragrances in the future.

Marco, thanks for making my visits fun. I usually find everything I came for and then some. Marco…read morewill stop whatever he's doing or call someone to assist me when needed. No one stalks me and I stay longer than planned because I feel a good vibe in this store. Although the store is a bit crowded, the variety is on point. I appreciate the comparable pricing and convenience. Thanks again!

what kind of store stops letting people in before the closing time? I tried to come in because i…read morehave a wedding tomorrow and i needed something last minute and this place failed me.

Great service and location here. The salespeople offered selections based on my preferred scents…read moreand encouraged me to try out different combinations and scents. The prices are pretty steep, but it is always nice to leave with something that feels luxurious.

Really great products and the team working at the store is fantastic. 10 out of 10 highly…read morerecommended

I'm absolutely clueless when it comes to most makeup. When I had a laser treatment to my face that…read moreleft me with dark and obvious bruising, I went to the Blue Mercury on P Street to try to find some serious makeup to cover up the bruising. I wish I remembered the name of the ladies who helped me, but it's been a couple of months. The staff were so friendly, helpful, and understanding. They sat me down and analyzed my face and skin tone, and listened to other needs I had (like withstanding sweat, as I teach fitness) and matched me with all the things I needed to cover up the bad bruises - a good sweat-resistant primer, color corrector, concealer, setting powder, an SPF setting spray to protect everything from the sun, and even some basic tools for applying these things that I just didn't have. I felt seen, listened to, and helped. They even applied the makeup for me, which was so nice! After the stress of the bruising, and feeling clueless how to cover it up, it was so nice to be helped with such expertise and understanding.

New to the 'hood and so happy I stumbled upon this location. First things first - management NEEDS…read moreto add the name to the sides of the awning or boost visuals. I didn't even know the store was there and go to Starbucks every day. I don't even want to write this review because I think Alex is the secret weapon. He's so knowledgeable and personable and helped me with not only my make up for my head shot but I came back for an every day summer look tutorial. He is super patient. I can't sing his praises enough.

This is the real deal!…read more Korean highly elegant and scientifically engineered cosmetics! Very interesting and not so expensive! Worth a visit!

A friend referred me to Beauty City for a place to buy authentic Korean skin care products -…read morehowever, the lady working there told me "I'd be better off shopping on line". I showed her a photo of a Korean product I had previously used - although they may nit have had that exact product, she had no interest in selling - or even taking the time to suggest something that she sold. It took me 45 minutes to get there for no help at all. I'm sure there are other Korean skincare boutiques in Annandale. If you want someone to educate you on the excellence of Korean Skin Care - then this is not the place for you..... Or me.

I visited this location because it's the closest Sephora to my job. I stopped by to pick up my…read morebirthday gift and, of course, check out the new Fenty Body Butter--which, by the way, is amazing! This store is always clean, well-stocked, and welcoming. The staff is consistently friendly, but one employee in particular really stood out to me. She had pink hair and the cutest outfit on the day I visited. She greeted me as soon as I walked in and later checked me out at the register. I'm so disappointed that I forgot her name because her customer service was exceptional. What impressed me even more was that I returned the very next day, and she remembered me. She was just as helpful, friendly, and welcoming as she had been the day before. To be honest, I don't always enjoy shopping at Sephora because some locations can feel a little unwelcoming. That has never been my experience at the 14th Street location. The staff here genuinely make you feel comfortable. Even when I ask for samples, they never make me feel awkward or like I'm inconveniencing them. They happily assist and continue the checkout process with a smile. Because of the outstanding customer service, this will always be my preferred Sephora location. If you're in the area, definitely check it out!

This is my favorite Sephora! I always visit right when they open because things can get hectic in…read moreDC. Despite the chaos, the customer service remains excellent. I've discovered so many amazing products here, and I really appreciate the staff for introducing me to new items and helping me achieve a natural makeup look.