Marco, thanks for making my visits fun. I usually find everything I came for and then some. Marco will stop whatever he's doing or call someone to assist me when needed. No one stalks me and I stay longer than planned because I feel a good vibe in this store. Although the store is a bit crowded, the variety is on point. I appreciate the comparable pricing and convenience. Thanks again! read more

what kind of store stops letting people in before the closing time? I tried to come in because i have a wedding tomorrow and i needed something last minute and this place failed me. read more

Customer service, cleanliness of the business, and it was bright and pleasant inside.

Update: I was instructed by staff to purchase more items because my total was under $5. This is because I chose to use a credit card. Based on my research, I learned that some merchants cannot require a minimum. I then left the items behind because they truly wanted cash. This is predatory in nature due to the proximity to Howard University. Based on my analysis, so many college students are "strapped for cash". A beauty supply store should not be predatory in nature. This is why I chose not to purchase anything from this store and I will never return. Often as a reviewer, one will have to allow the company and the representatives of the company to try again. But after being, what I feel, "in my opinion" as scammed with predatory practices, I will absolutely never return. read more

Marco and the owner are very patient and knowledgeable about the products . I'm a regular and they always take the time to make sure I get exactly what I need. read more

I don't typically write reviews, but if you have the means to avoid this place, definitely avoid it. Terrible customer service, marked up prices (found all the items I purchased on Amazon for cheaper), and poor selection. I came here to buy products for a new hair endeavor, but decided against it and re-did my usual braids. I ended up not using any of the products and came back to return them as they were no longer needed. I came back within the 14-day return window, and they would not accept my items. They accused me of opening and using all of them - even though I had not touched the products since the day I bought them. I brought them back in the exact condition that I purchased them along with the original receipt, and they refused to refund me. They almost gaslit me into thinking that I had used them and forgotten, but I bought these products for a wig I did not end up purchasing! So I am definitely sure that I did not use them... Shocked and confused, I decided to check the items on the shelves and saw a few products that had broken seals just like mine. I told them this, and they still would not accept my items. I simply left the items there because I had no use for them, and I will happily take my business elsewhere in the future. I am sure they put the items right back on the shelf, and as a warning to future customers (if you unfortunately decide to come here), please make sure that the items you are buying are actually new so you are not scammed like I was. However, I strongly urge you to go elsewhere! read more

In order for me to write a review I had to give them a star when I think they deserve nothing. We bought 3 hair and scalp moisturizer (brand we use all the time) because we go through them fast and don't have the time to keep going backs to Beauty Island. However, the ones we got was a bad batch. Tried to return and they gave us run around by saying they could not give us refund without the Owner. BS. No refunds or replacement. Yes we can alway go to manufacturer but why when the store sold it us. Beware ALL sales are final! And store staff DISHONEST! read more

Absurdly expensive products. Sadly with the flux of investment in historically black Shaw/U st corridor there's the precipitous decline in stores catering to African Americans. It's awkward for all the new residents. If you're black, distressing, when you can't get the essential/niche products that make you look "proper" for said residents. Beauty supply stores used to be a dime a dozen but now I have to pay a whopping $19 for shampoo that I can get from Amazon for $10. It's sad that beauty island has to pay god-knows how much in rent to justify their products pricing. read more

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Great selection of African American hair care products at ok prices! Yes, for some products they are a bit more expensive than big box stores, but they literally carry every single product that I've needed! Supply store is located on the second floor up a flight of stairs, usually with a security guard standing at the entrance to prevent theft. Although I hate for someone to stop and check my bags after making a purchase, I've never had that problem or seen this happen here. The manager is literally always here and very sweet! He remembers your face and if you frequent he'll usually slide you a few shampoo and conditioner samples :) The young ladies are also very helpful and knowledgeable with the products and offer recommendations for stylists. read more

"Closes in 5 minutes," yet 5 minutes would be 8pm and apparently this place actually closes 10 minutes before closing, because that makes sense. Terrible. As much money as I've spent in this store, you can best believe that won't be happening any longer. read more

Beauty Island - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

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I've spent hundreds of dollars in this store and I'm normally someone who gets what I need and keep it moving, so I previously ignored the reviews! I'm telling you please do not give these people your money! Unfortunately it's too many that make money off of blacks and don't know how to coexist and feel that customer service isn't needed. This place is a joke and I won't step a foot in this establishment! Also, this lady at the register today was very rude with not only myself but other customers... I'm just happy I was able to leave my stuff on the counter and politely walk out of there! Because they expect us to just deal with it, but not me! read more

I called this place twice to confirm that they closed at 8 pm. I spent $45 on an Uber, only to arrive and a sign in the window said they closed at 7:50 pm. Why not tell me that over the telephone? read more

This place is extremely unprofessional. The posted closing time is 8:00PM and I get there at 7:50PM and there is a security guard outside of the door who will not let me in. Apparently they close at 7:50PM and refuse to let customers in. WTH you come and open a business in our neighborhoods and don't respect the residents. Today is May 17, 2014.. If you are looking for a business that will respect your time and dollars. This is NOT the place. read more

Beauty Island - Cosmetics & Beauty Supply Near Me - Washington, DC, District of Columbia

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Stores like this are the main reason people shop online. There's a huge lack of transparency at this store. I went there yesterday for the first time and a woman helped me pick out clip-in extensions. I explained that I'm unfamiliar with extensions and I'm not sure about the purchase. I asked her "What is your return policy?" She simply told me not to use or open the product to compliant with their return policy. I got home and realized I would never use it and reached for my receipt that was stuffed into the bag to see that they don't offer refunds or exchanges. How convenient to state that on the receipt once the purchase is made and never speak of it when a customer is asking. I called the next day and explained this incident with the person who answered and the manager, Maria, who then brought over the woman who helped me. She lied through her teeth and told her manager that she explained the store policy in detail. I can't explain how frustrating it is to deal with people in retail with no regard to their customers. Sneaky place. Be careful. It's unfortunate that they won't take the product back because I have not and will not use it and I've already disputed the charge. I suggest using one of the many online stores that offer returns and exchanges and actually treat their customers with decency. read more

I will just shop online. This has been my go to for beauty supplies since moving to DC area, mainly because they more accessible. Truth be told I use to travel to NYC to get products because the stores out here are terrible but the pandemic stopped that. The store has an outdate debit/credit card system, half the times I'm told their machine doesn't work and they don't take cards. For the brands they have , they carry a lot, which is mainly ORS, Taliah Wajd , Creme of Nature and very limited Carol's daughter . But They are missing key brands including Camille Rose, TgIn, limited Shea moisture , TCB, Alikay , Jane Carter, Melanin, uncle funky's daughter. They definitely limited on Black owned hair companies. So i usually end up picking up 1-2 products, its not worth the visit. And the attitude of the ladies working there could improve . read more

This business should set and stick to operating hours that it is comfortable with. It's not respectful to announce to your customers that you need to close the register 10 minutes before closing time. Nor is it professional to deny customers entry to your store 10 minutes before the posted closing time. I inquired with an employee about this, and basically they just really want to shut down and have everyone out of the store by the posted closing time. I suggested that her manager post their closing time as 30 minutes earlier - preventing new customers from entering while continuing to service customers that may still be in the store. She wasn't unpleasant, but she was clearly annoyed by the conversation. It seemed like I wasn't the only customer to have brought this up. Oh well. Other than that, I've had positive experiences at this store. read more

Loved this store. As I mentioned when I checked in the staff was helpful guided me straight to the store. I was able to successfully get everything I needed. read more

I love this store. I usually come here for the adore hair dyes when I'm dying my hair crazy colors and they have all the supplies you need. The wig girls in the back are super helpful too. Such good prices! I wanted to buy a black wig to hide my pink hair for and interview once and the staffer helped me look through different wigs and even told me how to wrap my hair so I could fit my hair under my wig. Very professional and a really great place! read more

There aren't alot of beauty supplies in arlington where I live and I ran into this one after getting my hair cut down the street. I think it's okay. they don't have a huge selection. The did not carry the dye I prefer to use but they have everything a black woman needs to survive in this world. I even like their cosmetics section for my LA Girl Pro Concealer. They also have a beauty club for you to earn points! I will say I bought the 2L jar of eco styler for about $14 and today I went to sallys for my dye and saw the same huge gel for $8... that kinda did annoy me a bit but I'll just remember to go to sally's for those two items. I won't go out of my way to come here but if I'm near by I will certainly slide through for my essentials. read more

They gave me a default bag, it bust as soon as left the store it bust open , I called to tell them what happened, they told me it was nothing they could do, after I spend almost $50 in that store...don't recommend this store to anybody, their customer service sucks & they could be better at their service, always room for improvement read more

DO NOT PURCHASE ANYTHING FROM HERE. THEY DO NOT TAKE RETURNS. I purchased a $65 shaver here on Sunday, which seemed like the going price at local beauty supply stores. Amazon sold it for twenty dollars cheaper. I went to take it back the next day, unopened and they said "no returns unless its makeup." That information is not posted at the register, you only see it on the receipt, AFTER YOU'VE MADE THE PURCHASE. What a rip-off. There are other beauty supply stores in the area, don't give this one your money. read more

Worst experience of my life they are located on the corner of Florida and 7th where a lot of blacks live I just moved to the neighborhood and entered the store I was followed around even though i looked far from broke but I am African American so they just thought I was going to steal I got what I needed and when I got the register I asked the cashier what was that about she ignored me and mumble some shit that sound like " for safety " I went off and said I pretty sure I make more money than you and I'm the customer if me and every other black person stop shopping your done she didn't say anything. Than I asked for the owners number and name. This female gave me the store number and wrong name never again!!!!!!!! read more

I love their wigs . I buy my hair care products for my salon there too . There are a lot of steps before you get there .

They closed the door right in my face at 7:50 and they're not supposed to close until 8. It's hard to park in that area but I drove way across town and circled the block 5 times before finally finding a park. I won't be going back. Clearly they don't my money. read more

I went to this store on Sunday and bought some hair. After the cashier handed me my receipt I noticed she had charged me for an item that I did not purchase. She apologized and admitted it was an accident. It's okay, accident happens. The issue I have happens after she calls the other cashier over to help. They both inform me that they could not give me my money back, even thought they both knew she charged me for an item I did not have. They offered me a store credit instead. I asked to speak to the manager, but they said the manager was not available. They said my only option was the store credit because they could not put the money back on my card. I accepted the credit, but I would have much rather had my money back considering the cashier admittedly made the error. read more

This place has the worst customer service. The store hours posted show a closing time of 8pm. I arrived at the store at 745pm. I was told the store closes at 750pm and was not allowed to shop. If it's true, then please update your posted hours on the entrance door. I will never come back. read more

DO NOT WASTE YOUR TIME GOING TO THIS LOCATION! I went in Saturday and experienced the worst customer service from a Hispanic woman working behind the weave counter! She was aggressive and rude when I asked for the price of an item she said she wasn't going to look up the price and if I want it I should go to the Register and just buy it! I immediately left the store and called to speak to a manager! Of course she answers and says they don't have a manager! Bottom line is this place sells hair you can get off line for double the value if not more and the establishment does not respect black culture or customers! Please be wise on where you spend your hard earned money! This store is not it don't let it ruin your day like it did mine! read more

Had the most wonderful service and experience there today! A wonderful young woman name Makayla spent ample time with me finding the right fit, color and length for my new wig! I have alopecia, so being bald and going wig shopping can be stressful! She made it fun! I left feeling like I had spent the afternoon at the hair salon!!! read more

Why do folks come on Yelp and review on everything BUT the nature of the business? This is a BEAUTY SUPPLY STORE and their inventory is excellent. They have almost anything the average person who takes care of their hair could want. I've noticed other reviewers mention that they don't hold true to their hours (but mention nothing else about the actual store). That hasn't been my experience, but this is Yelp not the Better Business Bureau. I travel a bit of a distance, passing several other beauty supply stores, to get to this one because I know they are likely to have what I need. read more

This beauty supply is the worst I've ever been to. I've called in advance on 3 separate occasions ahead of time to confirm they had in stock the product I needed. Over the phone there response would be "Yes we have the product your looking for. When I would go to the store the same day I called the item was not in store. In all three scenarios they gave me the same excuse. Either inventory was suppose to come in that day and it didn't OR they have not yet unpacked there inventory. This is the closes beauty supply store near me and I refused to EVER go back there again. read more

I'm not sure why there are negative reviews for this place as it seems like any other beauty supply you would find in America. The prices are very reasonable considering its located in the city. I was so happy to find a store that had everything I needed in stock. The workers in the store were friendly, the downstairs neighbors not-so much. Which brings be to this: the beauty supply store is upstairs. The workers at a craft store located in the same building took one look at me a apparently "knew" that i was looking for the beauty supply; how rude. Any way, that's neither here nor there. If you need African American hair essentials, this is the place for you. read more

Bought my first wig here and I am really happy with the service I got. The young lady who helped me (never got her name sorry! But I know she was Salvadorian) was incredibly patient even when I asked the same questions over and over again. She gave me great suggestions on what to buy for my price point and I ended up finding a wig I love. read more

This place has every single product I need and their weave selection is extensive and fair priced. Loved it. Only issue is that the guy who helps with the weave selection can be a bit too flirtatious. But other than that, awesome awesome store. read more

This location sucks no parking customer service not that great and the policy on returns (smh)shaking my head not to mention if your handicap or have a baby stroller you cant get access to the store way too many steps read more

I love this store this is my number 1 beauty supply store. The people that I work there are so friendly and they want to help you the best way they can with all your needs. I have. Even going to this store for the past 4 years and the standards have not dropped. read more

My go to beauty store. I come here quarterly when I get my hair done at my salon nearby. Where I live we don't have real beauty stores like this one, so I have to wait until I come here to get sleep caps, black castor oil and other beauty products you won't find anywhere, but at niche stores like whole foods (in the whole body area). they have literally everything you want here,...including weaves, wigs, every hair accessory you can imagine,...although some of their stuff is cheap. They do carry all the name brands you also use. read more

Ok store but not as big of a selection that I needed for pre-twisted hair.

I guess people parents did not teach them not to do things last minute. they close at 7:50 oh well come at 7 next time but ANYWAY! I love the store period................................... read more