Disappointed with the customer service at this store.. I had my screen fixed at this location a three times. On the third time replacing my screen I also decided to replace the battery with a new battery. I went home everything seemed to work fine until I needed to use my flashlight on my phone. Come to find out my phone light does not work anymore... I also checked out my phone more thoroughly. Under closer inspection both cameras on my phone stoped working along with the flashlight (they worked just fine before I gave let hotspot work on my phone). I went back 6 weeks after replacing the batter to tell the store my new battery was not holding a charge and before I could explain the rest of the problems. The store manager Teressa was very hurtful telling my it was my fault the battery didn't hold charge. All because I should have not updated my phone. I told her I did not update my phone so it should be working fine. I requested a refund or a new battery and she denied both. She said I could have came back to return the battery with in the 30 day warranty. I told her she never gave me a time period nor did she explain about any kind of warranty when I paid for the services. You bet I will never ever recommend any one to go to this HotSpot. My phone is in worse condition than the day I brought it in. And now I need to go somewhere else to get it fixed. Zero stars!!! read more

Phenomenal customer service from Donald and Mary here! Had major LCD issues with my iPhone. Got it fixed here and was back in business in an hour. Problem came back later in the day. Went back in and Mary troubleshooted with new battery and such. She really took the time and didn't shove me out the door even though it was a headache. In the end she ended up fixing an old iphone of mine and giving me a deal for the time. Will return to give them business and will recommend to everyone. read more

Came in to get my charging port fixed, I was helped immediately she fixed it super fast at a great price any issues with my phone I'll be back read more

With a family of 5 phones, I've been here several times to get new screens. I've always had a great experience with good customer service and competitive pricing. read more

I love Hot Spot!!! Mary ALWAYS does an amazing job and works with you on the price and she is very sweet I highly recommend Hot Spot you will not be disappointed I mean the stars say it all Thank you Mary! read more

Do not patronize Hot Spot. Everything from screens to accessories are trash! Every time I go there I end up w junk! What's worse is the owner tries to get you to join her Amway team with promises of becoming a millionaire working 5 years. No thank you! I go to the repair place in downtown la verne now. Much better! read more

The owner Mary is very helpful. I brought in 4 devices with cracked screens. The prices were all very fair and her work was fast! So glad my friend recommended to come here. Support local businesses and trust your electronics to be well taken care of here! Very happy with her services and although I don't want to come back with a cracked screen again, with kids and accidents that happen I'm sure to be a repeat customer! Once again Mary took great care of me. Don't trust your devices to anyone else. Hot pot is the best around read more

Mary, the owner of Hot Spot Wireless, is amazing. She is welcoming, helpful and super knowledgable. She is so great with my children and they want to always go see Miss. Mary. Thank you for being so professional!!!! read more

I needed to get my iPhone 6 Plus fixed quickly as it is not only my personal phone but my work phone as well. I messaged Hot Spot Wireless to see how much ch it would cost and if they would be able to fix it today. They responded to my inquiry very quick. Around 2:30pm when I took my phone to the shop, I was greeted by Mary, who was very personable and friendly. My phone was ready for me when I w not to pick it up after work. My phone looks brand new. Plus the repair shop is conveniently located down the street from where I live. Thank you Mary, great job... you are awesome!!! I would highly recommend their services to others and will be a returning customer if needed. Also affordable. read more

I hate having a cracked screen. Who doesn't? But I've always hesitated to get it fixed. It's expensive and pain. I finally was fed up and decided to bite the bullet. I am so glad I did. Not only was it affordable but the service exceed all my expectations. It was fast AND she went the extra mile by cleaning my extra dirty phone and even charging it for me! I feel like I have a brand new phone! Thank you so much! This is definitely the place to come:) And the cute phone cases they carry is the cherry on top! read more

Hot Spot Wireless - New case too!;) - Mobile Phone Repair Near Me - San Dimas, California

Mary and her team are the best ! She's fixed all of the iPhones I've had. She's the only person I trust with my phone other than myself. She's knowledgeable and has good customer service. I highly recommend her service and shop ! Also her rates are affordable and saves you money. Nothing but good reviews about this place from myself :) read more

Mary is FANTASTIC!! I have had several screens replaced with her. Every time I go in she is so helpful and goes out of her way! Don't go anywhere else! read more

This place was amazing , mary worked on my iphone 5s and gave me the best deal, she had my phone done in 30min and even hooked it up, the service here and the prices are cheap compared to alot of other spots. I normally dont write reviews but she definately deserves it. Not to mention she was very kind!!! Thank you mary Harleyxo read more

Teresa spent nearly an hour with me helping me with the Cloud for my smart phone, and wouldn't even let me pay her for the time invested. This is the place to go. read more

My whole family is an Apple phone family and with over 15 Apple devices, something is bound to crack or break. We LOVE hot spot wireless! The owner is a sweetheart and she always goes above and beyond to help us out with any problems we have. She's fast and has the best prices I've ever seen. My family and I will continue coming to Hot Spot Wireless forever! read more

I called in and asked for a quote to fix my iPhone 7plus. Was told it would be $70. Came in about 15 minutes later. Was told it would be about 20 minutes if I waited around. I didn't really want to wait. So I came back an hour later and my phone was ready and perfect. The owner was nice and professional. $30 less expensive than any other spot I shopped in the area!! Very highly recommended. read more

great place friendly great prices and fast. dropped mi ipad off at 4:45 done At 6:30!! WOW!!!

This place is amazing we have been getting our phones fixed for years excellent customer service it's so refreshing to get your phone fixed within an hour of having it shattered wet etc to get back to your life and business as usual many other places try to rip you off but I ended up getting a free cell phone case which I love my phone works perfectly I'm so blessed to have this place I recommend this cell phone repair shop to everybody instead of going and buying a new phone and spending your weeks paycheck you can be up and running again for a really reasonable price within an hour read more

Theresa did me real good...I know for sure I would go back to her if my phone ever needs a repair.. I'll start with this my iPhone 8 Plus was broken front and back... and my camera lens as well.. when she fix all of it i was shocked because she did it the same day.. fast and efficient!!! The one thing that made me more happy is how she goes above and beyond for customer service. Knowing she didn't have to and she even fix my charger port and gave me a screen protector knowing some places I know wouldn't even do that. All an all would so recommend her!!! Thank you!!! read more

I want to review the awesome customer service from Hot Spot Wireless. I walked in with no hopes of getting anything for my old phone and Theresa was kind enough to pay me more than I anticipated or even asked for. Theresa stated she had to be fair in her pricing and even assisted me with erasing all the information off my phone. It's so rare to come across honest people these days that I'll definitely return to give this store my business. Make sure to check them out! read more

I took my sons iPhone 7 in after he dropped it and broke the screen. The lady that helped me was super nice. She asked me if she could have an hour to fix it. I was pleasantly surprised it wasn't going to take all day. When I picked it up she offered me a free screen protector. I also purchased a new protective phone case for only $14. The entire bill was right at $100. I thought that was reasonable for a new screen, screen cover and case. I don't usually write reviews but when a small local business steps up I feel responsible to spread the word. read more

Mary as usual, is AWESOME! She took care of my iPhone 6 Plus last year, Christmas. Her prices are reasonable & she gives great deals on accessories. I took my sons iPhone 5C in & thought it was severely damaged. It was cracked really bad. 20 minutes later they called to tell me it was fixed! Tatiana took care of me today. She was very courteous & very knowledgeable about everything! I will always come here for my phone needs & highly recommend her! read more

Replaced battery on an old iPhone 6s. Quoted a great price. Phone delivered at the time promised. Nice location.

Another satisfied customer! Mary replaced the battery in my iPhone in just few minutes. Every time I come here I get fast, friendly, affordable service. I have no need to go anywhere else for cell phone repairs. If I could give Hot Spot Wireless 10,000 stars, I would. read more

I brought my cell phone in today as I thought I cracked my screen. After examining my phone, I learned I had only cracked the screen protector. I was not charged anything for this. Super nice people. Highly recommended. read more

Mary was awesome! Not only did she fix my camera, she did it quickly with precision and at a great cost! I highly recommend going here.

Very courteous and prompt with her quotes and replies. Also does great work. And great prices without skimping on the work quality. Would recommend. read more

This is good place to repair phones. Timely service, fair price and good customer service

This place is super quick, the people are kind, and the prices are the best. Places in the area charge 100$ or more for a shattered screen, and usually take a few hours. These guys finished my phone in less than one hour, and my iPhone was only 77$ after tax. The guy who helped me even threw in a glass screen protector for free. I was worried the screen might not work perfectly like at other places, but it is like brand new. Highly recommend read more

U dropped my phone and shattered the screen. I called and talked to A friendly, helpful Beth. She said it would take about a half an hour, and cost $79. It did. Fast, friendly, and fair. I'd recommend them to everyone, read more

Brought my iPhone to Mary after dropping it in water. She was able to look at it immediately and take it apart to dry it. She was very thorough and very affordable. I will be back with any phone issues from now on. Great convenient hours too! read more

For the first time I was a victim of a cracked screen. Found this place on yelp and gave them a call. Mary set time for me during my lunch break and now my phone is as good as new. she gave me advice on the proper cell phone case without trying to push any sales on me from her own store. I told her I as ready for a new phone and just wanted to fix the screen to get me through my current contract and she told me it was a great phone and it will last a long time if I take care of it. She even put a screen protector for FREE to help with the longevity as long as I gave her a yelp review, but honestly, I was planning to do so anyhow :) THANK YOU for your great customer service. read more

My phone was pretty messed up and I found this place on yelp. It's hard to find a place you can trust with your phone but I was very happy with my experience. The lady in there was really nice and she fixed my phone in a convenient amount of time. Definitely would recommend this place. read more

Theresa was very professional, appointment was available at the time I needed, the time it took to fix my front screen was fast, the price was reasonable. Great service! read more

She fixed my phone in less than 30 minutes! Affordable price! Such cool phone cases! The manager Mary is awesome!

Best place to come and get your phone fixed! Mary is awesome!!! Great prices, fast service, did I mention that Mary is awesome?! Great great great customer service. Has a variety of cases, screen protectors and many more gadgets for your phone. I love coming to The Hot Spot. Highly recommend coming here. read more

Awesome service. Very help and inexpensive. My iPhone screen was completely shattered. Took it in and had a brand new screen within a couple hours. I would definitely go back and recommend my friends to Hot Spot Wireless. read more

This was the best iPhone repair experience I've ever had!! My phone was totally cracked and thought it was probably not repairable but After Mary fixed it, it looked like a brand new phone!! She was seriously the sweetest person and price was amazing!! Can't say enough about this place! I won't go anywhere else!! read more

Omg Mary saved my life today ,once again !! Such a great place to get your phone fixed super quick ! Had no clue what had happened to my phone and she fixed it in no time ! Totally need to check her out ! read more

took my little brother here to fix his cracked screen on his i phone and since then my phone has had issues. the touch screen no longer works it also didn't seem like the lady knew what she was doing read more