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    Hot Tub Superstore

    5.0 (1 review)

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    2 months ago

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    Mission West Pools & Spas

    Mission West Pools & Spas

    4.3
    (50 reviews)
    1.8 mi

    We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the…read moremid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools.

    Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.

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    Mission West Pools & Spas
    Mission West Pools & Spas
    Mission West Pools & Spas

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    Triton Pools

    Triton Pools

    4.0
    (34 reviews)
    1.1 mi
    Locally owned & operated
    Certified professionals

    The team at Triton Pools were wonderful and very easy to work with. I was very nervous about the…read morewhole process and Christy made me feel at ease about the process from day 1. They designed and installed a beautiful new pool in our backyard. Christy kept me up to date on every step of the progress of the installation and that was very appreciated. The Triton Pools team handled everything from start to finish. The new pool installation went smoothly and quick. It turned out better than we expected. Triton Pools also worked with my landscaper and the entire project was done efficiently. I couldn't be happier with the result of our new pool and I highly recommend working with Triton Pools. Thank you so much for everything!

    Quiero expresar mi más sincero agradecimiento a la compañía Triton Pool y especialmente a sus…read moredueños, Christy y Omar, por el excelente trabajo que realizaron en la construcción de mi piscina. Desde el primer día, con el diseño inicial, hasta la finalización del proyecto, fueron extremadamente profesionales, responsables y organizados. Me explicaron cada paso del proceso con claridad, siempre estuvieron disponibles para responder mis preguntas y cumplieron con todo exactamente como lo prometieron. El trabajo fue realizado en el tiempo acordado, con mucha limpieza y orden durante toda la construcción. Realmente demostraron compromiso, experiencia y dedicación en cada detalle. No podría estar más feliz con el resultado final. Mi piscina quedó hermosa y superó mis expectativas. Recomiendo a Triton Pool, Christy y Omar con total confianza a cualquier persona que esté pensando en construir su piscina. ¡Gracias por hacer realidad este sueño! I would like to express my sincere appreciation to Triton Pool and especially to the owners, Christy and Omar, for the outstanding job they did building my pool. From the very beginning with the design process all the way through completion, they were extremely professional, responsible, and organized. They clearly explained every step of the project and were always available to answer my questions. The project was completed on time, and the entire process was kept very clean and well organized. Their attention to detail, commitment, and dedication truly show in their work. I could not be happier with the final result. My pool turned out beautiful and exceeded my expectations. I highly recommend Triton Pool, Christy, and Omar to anyone considering building a pool. Thank you for making this dream come true! Ana Melian

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    Triton Pools
    Triton Pools
    Triton Pools

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    Build Your Own Pool

    Build Your Own Pool

    4.2
    (5 reviews)
    2.7 mi

    The Best Pool Company in Las Vegas! This company takes care of their customers! Both Cathy, Mike…read moreand the rest of the crew at the main office are very helpfu! They don't pressure you in anything. Great pricing! No sugar coating of the process or price! I definitely will refer them to future companies.

    We had been shopping around for pool contractors and no one could keep us in our budget for what…read morewe wanted. We had all but given up until a friend had mentioned build your own pool. I was skeptical at first because I thought it would me a lot of work on my part but that was not the case. We live in Los Angeles and Las Vegas so I am only here every other week. They handled everything. How it works is they get a flat fee and bid out the subs on your behalf. You pay the subs directly. This is where you save money. There is no mark up on the subs and the subs are all licensed bonded and insured. Doug the owner has been building pools for ever and knows his stuff. Bridget the designer has been designing pools for 17 years she comes to your home and lays it all out on the computer. She listened to what I wanted and made the design even better than I had imagined. All in all we got a bigger pool and a fire pit for 10,000 less then every other bid. The pool will be complete in just about 7 weeks. The only delay was with the Summerlin HOA, not the pool company. Please do yourself a favor and talk to these people before you make a final decision. You won't regret it.

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    Build Your Own Pool
    Build Your Own Pool
    Build Your Own Pool

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    Hot Tub Superstore - hottubandpool - Updated June 2026

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