We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the…read moremid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools.

Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.

Staff has been amazing. Always helpful when go in for our spa (which was a pleasant purchase). Had…read morea tech come out to repair siding and he was great and very informative

Very easy purchase experience, they coordinated delivery and took away my old hot tub. I've been…read moreenjoying my bullfrog hot tub for a few weeks now and I'm very happy with my purchase.

We like this indoor facility because it is clean and offers what we need to get our aquatic in…read more Bootcamp class Wed 6:30-7:30 was a stretch and tone class, taught by a young man. It was great and different than the cardio classes we take at Multi Gen pool. Check in easy, reception goes pretty smooth. Getting an open lane during open swim is a bit tough sometimes. Locker Rooms are FREEZING. Lots of parking available. Pool water is said to be between 81° and 84°! Too cold for me!

Horrible professionalism! Horrible communication! Horrible workers! The list goes on! DO NOT PLAN A…read morePARTY HERE! I planned my daughter 2nd birthday here, her birthday is in July. I inquired since February. I was told verbally by a Marisol, I get a private classroom, to decorate to set up, to place food in. I also discussed how that is perfect, because the elderly will not be in the pool. Guess what! When I arrived the managers claimed oh we don't do that for after hours. A room they gave me was basically a janitor room, as you can see in the picture. I also was told different times to submit the docusign forms by a Michelle and Perkins to submit it this date. All different dates, as you see in the email. Also was told a different estimate. Whitney Ranch 2hr for $200? So why did I pay $600? I submitted my payment in April. The amount of times I called in person to confirm to the facility. I even went in person 7/20/2026 after 2pm and an employee showed me the classroom. I asked who will be the manager during the event. She said, " oh you have to call a day before, because I don't know the schedule". Train your employees better! Do better! The amount of emotional distress this place has brought me is crazy. I put in a claim for a refund, because nothing was promised, everything was unprofessional. I work 6 days a week as a single parent, no you don't "understand my frustration". You don't know how much decorations and food I bought. I work my butt off for my girl and I. No, I did not get rest before, because I closed at my job and I stayed up for this. I spoke with adults when I was planning it, and now only teenagers answer. Like where did all the adults go? Vacationing?

The team at Triton Pools were wonderful and very easy to work with. I was very nervous about the…read morewhole process and Christy made me feel at ease about the process from day 1. They designed and installed a beautiful new pool in our backyard. Christy kept me up to date on every step of the progress of the installation and that was very appreciated. The Triton Pools team handled everything from start to finish. The new pool installation went smoothly and quick. It turned out better than we expected. Triton Pools also worked with my landscaper and the entire project was done efficiently. I couldn't be happier with the result of our new pool and I highly recommend working with Triton Pools. Thank you so much for everything!

Quiero expresar mi más sincero agradecimiento a la compañía Triton Pool y especialmente a sus…read moredueños, Christy y Omar, por el excelente trabajo que realizaron en la construcción de mi piscina. Desde el primer día, con el diseño inicial, hasta la finalización del proyecto, fueron extremadamente profesionales, responsables y organizados. Me explicaron cada paso del proceso con claridad, siempre estuvieron disponibles para responder mis preguntas y cumplieron con todo exactamente como lo prometieron. El trabajo fue realizado en el tiempo acordado, con mucha limpieza y orden durante toda la construcción. Realmente demostraron compromiso, experiencia y dedicación en cada detalle. No podría estar más feliz con el resultado final. Mi piscina quedó hermosa y superó mis expectativas. Recomiendo a Triton Pool, Christy y Omar con total confianza a cualquier persona que esté pensando en construir su piscina. ¡Gracias por hacer realidad este sueño! I would like to express my sincere appreciation to Triton Pool and especially to the owners, Christy and Omar, for the outstanding job they did building my pool. From the very beginning with the design process all the way through completion, they were extremely professional, responsible, and organized. They clearly explained every step of the project and were always available to answer my questions. The project was completed on time, and the entire process was kept very clean and well organized. Their attention to detail, commitment, and dedication truly show in their work. I could not be happier with the final result. My pool turned out beautiful and exceeded my expectations. I highly recommend Triton Pool, Christy, and Omar to anyone considering building a pool. Thank you for making this dream come true! Ana Melian

We hired Echelon Pools to build our pool, and initially the process went very smoothly. Each stage…read moreof construction was completed in a timely manner. However, during the final stage, we began experiencing issues. There were unexpected delays, the stucco work was left messy, and the pool heater has still not been activated. I have made multiple attempts to contact the company by both email and phone but have not received any response. At this point, we have paid the full cost of the pool, yet we are unable to use it because the heater has not been turned on.

Echelon Pools and Spa are amazing. They did our dream pool and we love it…read more The owner Sagi is exceptional. He walks you through step by step. Sagi is always available day or night (within reason) to answer your question or to shoot ideas. Echelon is definitely one of a kind. Unbelievable work. If you are looking for your dream pool. I would recommend hands down go with Sagi at Echelon Pools and Spa.