We always enjoy our stay here. A lot of restaurants that are walkable and the view of the water…read moreand Bay Bridge is from the Rooftop patio is so beautiful. Place is always clean and organized with great decor.

First time here and it's a cozy, clean and really nice place to stay with a deck on top to see the…read moreentire Fisherman's wharf view and Alcatraz island. Maybe the parking just need improvement for vans or give vouchers to park somewhere else to get a discount for inconvenience

I hired Guesthop for about 4 years solid from the Pandemic of 2020 up until recently. Michelle and…read moreMisha were my contacts. Guesthop was always professional. And we had very few problems and whatever small problems there were, were quickly resolved. For any Airbnb hosts in the Bay Area I would highly recommend Guesthop as a great choice for Airbnb management.

I would not recommend this company. We unfortunately signed an extensive contract that we needed to…read moreread over more carefully. Here are some things to know: Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that's right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500...ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that's excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop.

Had a great experience. Needed a short-term rental with literally a few days' notice, the agent was…read moreable to help me find one that was perfect, and also work with me to get the lease I wanted. Anytime we had an issue in the building she would get it fixed immediately. Overall a very smooth time living in a great building in SOMA. They make it easy, too - you pay rent, they take care of the bills, including utilities and TV/internet, at least where I was staying. It's great to write a single check each month and have everything else handled.

One of our vetted housing providers on LocalBigwig.com and the entire IERSF team is very…read moreprofessional and responsive. It's very easy to reach them for whatever we may need for our Guests. We have been working with IERSF for a few years now and they are great! The rental units are as described and they are clean, comfortable... ideal for the busy professional or a family in need of furnished temporary housing.

This is a nice property. It is a city property so don't expect a bunch of amenities. They do give…read moreyou a voucher for parking if you agree to sit through the timeshare presentation.

Very nice place to visit in San Francisco. Restaurants nearby to walk too along with shops. Nice…read morearea.

Beautiful entrance. Single rooms are very nicely done but a bit small. Not having parking on…read morepremises or closer is a disadvantage for single women but the Inn is a dream. Every amenity, except parking, is available. The staff is unreal - kind, knowledgeable, patient and caring.

Our weekend stay was excellent everyone was so nice. I will definitely staff her again.read more

So many good things about our stay at The Donatello. I'll be organized:…read more The positives: AMENITIES: The game room is located on the first floor by the front desk. You can use the pool table for free for an hour, just ask the staff for the balls. There's also a foozeball table - hours of fun - for free as well. There's a lounge area on the top floor marked "C" on the elevator panel. It opens at 630am. They don't serve breakfast but they do offer coffee, decaf and Swiss Miss hot chocolate from then onward. The glass windows allow an unobstructed view of the city. It's a beautiful space with bathrooms as well. We watched the World Cup there while waiting for our room to be cleaned. CLEANLINESS: Rooms are cleaned every three days unless you request a different arrangement. I loved how thorough housekeeping was when tidying up our space. SPACIOUSNESS: Our room had a kitchenette area equipped with glasses, cups, plates and silverware. The fridge space was massive and our microwave was strategically angled to make opening it easier. I appreciated the dishwasher (although we didn't use it other than for storage). There was more than enough space for us three, which was surprising even with the sofa bed pulled out. So much room to walk around. LOCATION: This hotel is centrally located. Can't beat that. And what I noticed is that everything I needed to get to was downhill and walkable. So many good restaurants in the area - Bota (tapas), Halal Guys, à ramen place, a pizza place, a convenience store. Easy to get Ubers and a few blocks away you can catch a bus. STAFF: Warm and welcoming. Every time we returned from the city they would say "good evening, welcome back!" and it just made our hearts flutter. They are sweethearts and genuinely wanted us to enjoy our stay. After realizing we were celebrating my husband's birthday, they immediately sent up a gift basket containing apple cider, chips and pretzels. Very kind gesture. The negatives: NOISE If you can, get an odd number room so that you aren't street-facing. I don't know why but in the even numbered room we could hear everything - the homeless folks talking to each other, the sound of plumbing, cop car sirens - it woke us up from our sleep so many times that I had to go down at 2:38am to request a different room. I was accommodated. But I also asked for a refund of the payment for the first night since we got no sleep - it was honored. It's an old hotel so it's possible that it didn't provide the required soundproofing to ensure quiet in the room. I recorded everything we heard during the night and was incredulous at how thin the walls were. Why could we hear laughter and the sounds of glass breaking outside? What I didn't appreciate was the staff member handling my complaint showed absolutely no empathy. It's why I took off one star. I was not rude and I did not raise my voice, and while I was telling her what noises we heard she rudely interrupted so that she could just offer a solution. I get it, she wanted to be efficient. But at the very least acknowledge that the most basic thing a guest needs is to be heard. The hotel failed in this regard. CONCIERGE Another reason I took off one star is that immediately after check in, you are ambushed by a guy who offers something like a timeshare lecture. He didn't even listen to us when we said we go to SFO many times a year- he just went on his spiel. I get that this was his job and we couldn't fault him for it. But if management is reading this, know that your guests oftentimes are tired after a long drive or flight, and the last thing we want to do is to linger around and listen to a guy say things we already know. All we wanted to do was shower, poop, and get a bite to eat because we were hungry. However, all in all, it was good value for money (after they deducted the first night's fees). We got solid sleep after the room change and had absolutely no complaints after. Very grateful that management was reasonable.

Pros: friendly staff, quick room deliveries of supplies, well decorated, large room, great location…read more Cons: takes 10-15 min for shower water to start to run hot (not kidding), elevators are slow and there are just 2 (during busy times expect a wait), no breakfast options in the hotel, bed has a soft topper (if you like firm or have a tempurpedic it'll be an adjustment), could hear neighbor's tv clearly in my room on a Sunday morning. Overall, not the worst in the area, but there are other options nearby like Parc55 that offer more for the buck

Centrally located within 2 blocks from Chinatown. The 1-bedroom suite with a kitchenette beats…read moreanything you can hope for in a hotel. The place was clean and well stocked. Staff was helpful.

Small, smelly, uncomfortable , other than that typical older building by wyndham , sf standardread more

We love this hotel. Whenever we wanna do a stay vacation here in the city we always stay here. It's…read moreessential to everything that we like to do in San Francisco. A quick Uber ride takes us anywhere in the city. Plus the rooms are always clean large and they have lots of hot water. Service is always great. The staff is on point. The hotel lobby bar is amazing. And just the whole aesthetic of the place really works for us.

In the heart of Japan town, the mall is attached to this hotel and the lobby itself is modern and…read morehas a campy lodge feel. The gym is well equipped and there is a complimentary latte machine. My room was the corner king and is in the same tier as a Hyatt place in terms of the layout and feel. The bed was comfortable, but the acoustics are terrible. I could hear closet doors opening everything on the street dogs barking from several rooms away etc. The hotel had air plugs in my night stand so this must be a well known problem. Breakfast is not included, and the dining options within the hotel are limited.

this management company is a scam...don't ever use they will cancel you last minute and it takes…read moreforever to get any money back. They avoid telling VRBO they have canceled you in order to avoid paying fees then won't credit your credit card, they end up eventually sending a check after your "trip" that they canceled. Sketchy company

My home was being rented out in 2016 and 2017 while I was in a nursing home…read more People stole items from my kitchen, used my drapes as napkins (which the cleaners did not catch, so they never paid to replace them). The cleaners used the wrong cleaner on my wood floor and I had to pay someone to clean, the floor was filthy and put more finish on the floor, they would not pay for it. They use substandard help. If you call them, the call is for sales only not for helping.

This hotel has charm, older but still nice. I liked that it…read morewas walkable to China town, north Beach, and Ghirardelli. The hotel has two restaurants, one for breakfast and one for bar and dinner. But there are so many good restaurants nearby as well. Convenient. I checked in late in the evening during a holiday weekend, and it was busy. The front lobby had two people checking in guests. When it was my turn at the counter, we were checked in pretty quickly and given a run down of the layout and weekend activities. Fresh water is provided right by the elevators so you can fill water bottles before heading to your rooms. And in the morning, hot coffee is provided right before you head out for the day. Pretty thoughtful. My stay was two nights, and the first night the street music and sounds came thru loud and clear. But the second night, it was quiet outside. So it's unpredictable if my stay would be relaxing or nerve racking. The room for 3 was a good size with a large bathroom, large windows of street view, and sizable writing desk, and arm chair. I got to use the gym once and it had all the general equipment and fairly large room. Upon check out, we received the kid welcome gift which was supposed to be at check in, but check in was chaotic so it was better late than never. And the staff were all very nice and friendly during our stay. We would come back to this location if we get the chance again.

I've stayed at this hotel multiple times. Always enjoyed the location, staff, and amenities. I…read morebooked through Priceline to stay again this weekend. Unfortunately, my dog had to have an emergency surgery that prevented me from being able to use my room. I called the hotel then Priceline then the hotel then Priceline. Back and forth trying to see if I could simply reschedule for a couple weeks out while paying the additional amount. The Omni refused. No reschedule. No refund. The ~$200, when I called well in advance of check in, was worth more to them than the customer. I've spoken to them employees at the hotel who expressed dissatisfaction with the management; I can see why. In a moment of distress for my family, the GM personally declined the refund. I learned a valuable lesson about booking non-refundable and will be looking for a new hotel.