Billy, the hotel general manager, is a GEM of a human. He approaches customers with the utmost hospitality and processes each concern with urgency. I have never seen a hotel manager cultivate SUCH a positive experience. read more

Such a hidden gem! Tucked back in a grove of trees is the Hotel Alice. Dog friendly with dog biscuits at front desk. We were given tickets for drinks in bar, but we dont drink. We checked out the free bikes and explored. Beach access was steps away. Lotion, shampoo, conditioner and shower gel were attached to the walls. Towels provided for pool. It is a true gem! read more

See all

My mom brother, grandma, and I stayed, Mom made the reservation as our usual spot had some renovations going on. Only stayed here two nights, can tell that the hotel is dropping in quality, looking at their past amenities versus their current ones. Nothing was outright disgusting but the beds were as hard as a rock, the floor didn't feel clean, and the bathroom had rust spots. Staff were fairly nice. Hotel was easy to navigate. Didn't dare to try the food, seemed like all of the breakfast that was served was going to be microwaved food. Probably won't be back! It's a shame really, considering what a beautiful area this is. read more

Hotel Alice - Grime in bathtub edges - Hotels Near Me - Pine Knoll Shores, North Carolina

See all

Our first visit to this part of the Nc coast. The hotel was tucked away, and in a very convenient location. Easy to visit the aquarium, local restaurants, and walk across the street to the beach. We went off season, and the prices were great!! read more

Hotel Alice - Hotels Near Me - Pine Knoll Shores, North Carolina

See all

I searched for a hotel on hotels.com for the same evening in the Southport, NC area. I came across Hotel Alice and made my reservation. When I entered the address into my gps it was 2.5 hrs from Southport!!! I immediately phoned hotels.com who stated that there was a cancellation fee of one night. They could only wave the fee if the hotel agreed to cancel my booking free of charge. They phoned and had to leave a message for the manager. I phoned the hotel and was told that the manager is in his office but he didn't answer his phone. I phoned right back and was told he's in a meeting. When they phoned me back, 10 minutes later, the manager had clocked out for the weekend!! This was a Thursday afternoon. The staff attempted to assist me and contacted the manager. I explained to them that the booking was made in error, in under 10minutes form first contact with them, and the manager refused to assist me with a cancellation. They charged my card regardless. This is pure greed!! read more

Room floor was so dirty my feet got dirty walking on it. I complained and asked them to mop. They said they did while I was gone but when I came back it still had grit and sand? on it. I spilled something on the bed so I pulled the sheets up from the mattress. When I came back later they just laid the sheets and blanket back down. I again had to go to the desk and ask for service. Went to the pool and some substance was floating in the corner. It looked like vomit. I alerted the staff and they said it was just pollen and suntan lotion. Pollen in late July? Was informed by other guest that 2 days prior someone had been vomiting in the pool and they never cleaned it. A guy came out with a paper towel and skimmed the water but it is very much still there. read more

See all

clean room friendly but uninformed staff - front desk staff needed assistance with both check in and checkout a discrepancy on my bill has taken over a month to resolve really poor customer service. read more

Nice and clean place. The staff was very friendly and they are pet friendly. We will definitely be returning.

The room was frankly just gross. Filthy ceiling with plaster falling apart. Noisy rickety beds. Hair and dirt and stains on everything. Lampshade with mildew all over it. Also a 4PM checking with $25 early fee is absurd, especially for the low quality. read more

See all

Reasonably priced room, clean, great for a weekend getaway. Bar has great drinks if you wanna decompress a bit before going to dinner. read more

Hotel Alice - Great bar to hang out at if you're staying here. Good drinks! - Hotels Near Me - Pine Knoll Shores, North Carolina

I'd give 5 stars for ambience and Christina the bartender! But, it's just a band aid for other issues that need to be addressed.one elevator down. 4th floor ice machine down. Pool was shut down. People could not order breakfast or bar bites as listed on menu and hotel info as they were waiting on trucks to come in with supplies. The menu has approximately 6 items on it for breakfast..not many items kids would enjoy for $9.95. All items listed fruit w meal...as soon as customers came, they were told they have no fruit and are out of numerous other items. Disgruntled vacationers walked away. There is no chef on site!!..premade items! Disappointing! read more

Hotel Alice - Of course they were out if fruit!!!! - Hotels Near Me - Pine Knoll Shores, North Carolina

I just want to start off by saying, I was only this hotel for less than half an hour. I unpacked my car, settled my dog, and sat on the bed - which squeaked terribly. When I first walked in the room, it had a slight smell of ammonia or cat urine, and at that time was unsure if I needed to call and get a different room, but I wanted to get myself and my dog out of the car. I then received a phone call from the front desk, asking if I had an animal on premise - which I absolutely did. The reason I chose this establishment is because it was pet friendly, or said so on their website. I was informed that I needed to come down to the front desk and pay $100 non-refundable pet deposit. I asked where this information was on their website. I was told the pet policy is printed out up front and I would receive a copy after paying the $100. It was then I packed up my belongings and my dog, and went and stayed at the Hilton down the road. I was refunded the $10 parking fee that they don't tell you about, and the $25 early check-in fee if you arrive before 4:00 p.m.. A few days later my card was charged $100 pet fee, which was not authorized by me. I emailed the general manager, who said it was being taken to the operations manager, and the $100 fee still has not been refunded. I had to email the general manager twice to even get a response. And I've heard nothing back about $100 refund. Communication from them, has just ceased. I found nothing attractive at this hotel during my brief time there. You must cross the highway to gain beach access, the pool is 80 style apartment living quality. And the rooms are not up to par. I'm working with my bank to stop the unauthorized $100 charge since management has completely avoided me at this point. read more

Yes I stayed there in past it was one of my chosen vacation places The staff were good would recommend it to anyone Fran read more

Stayed here on a couple of occasions in October .. the staff is very friendly.. rooms are well cleaned and inviting. Would definitely recommend this place a a must stay in the MHC area read more

Great atmosphere and local PKS bar. Great customer service and friendly people. Hghly recommend

Experience was great. Fantastic location but could use some renovation. Shower head was broken, ice machines not working, etc.

I wanted to love the hotel but definitely needs some work. Location is great but the hotel needs to be renovated and cleaned better. The beds are very small and squeaky. Pillows were poor. They need a no smoking policy. Marijuana smell permeated the hotel. read more

I had a meet and greet with a new client and this was the perfect spot.The newly renovated public spaces offered many elegant areas to have a conversation. I look forward to bringing more clients for dinner once they open the restaurant! read more

Hotel Alice - Hotels Near Me - Pine Knoll Shores, North Carolina

Pool not working an only 1 elevator working. Great interior, but kids are extremely upset not being able to swim in the pool.

Hotel Alice was very accommodating for our vacation. The hotel is clean, smells great and have very friendly staff! Would stay there again. read more

Renovated lobby is nice. But, hotel rooms are dirty & no hot water. Hopefully once the rooms get renovated they will be nicer & fit with the lobby. read more

can I offer more than 5 stars? Hotel Alice is starting to be on my main list of hotels you MUST stay at when in the area. not only has the cost been more desirable, but Sue has gone above & beyond as well. She always remembers me when I come and she even got me into my room earlier than check-in time so I could nab a few more hours of sleep. The hotel is clean, the pillows are incredibly soft--as is the bed (but firm!) you'll have no issues getting to sleep here. The rooms all have small kitchen areas equipped w a sink, microwave and dorm sized freezer. Theres even a living room as you come in, with a sofa large enough to accommodate 1-2 of your friends if you're expecting company. I've not yet tried their breakfast but staying there is probably one of the best kept secrets left on the island for accommodations. Let them roll out that red carpet for you sometime! read more

We had never been to Pine Knolls Shores before and decided to go see what it was like. We selected the Alice hotel and were impressed with the property but even more impressive was the customer service that we received from Sue. She went above and beyond in her interaction with us to ensure our stay was a pleasant one. It is rare to find someone that is so friendly and willing to make sure the customer is happy with the accommodations. We enjoyed our stay at the hotel and truly appreciate the polite, professional and courteous customer service provided by Sue and the hotel staff read more