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    Hotel Indigo Brooklyn

    3.0 (198 reviews)
    ModerateHotels
    Open Open 24 hours

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    Bret K.

    My room was TIIIIINY. The attached pictures show the ENTIRE room. Literally 10" around the bed and a small bathroom. That's it. I couldn't believe how small it was. I had to crawl down to the foot of the bed to get off in the morning. There was also construction next door which sucked. I know they can't control that, but it was not great. They did offer "complimentary" ear plugs. There was some mold in the bathroom and the tv reception was awful while trying to watch football. There are a few other much nicer hotels right outside this hotel that I was envious of.

    Catharine C.

    *This review is for May/June* This hotel has the WORST customer service I have ever experienced. Not only did they damage/throw out my items, they ignored my many messages. DO NOT come here! Here is my story- I am an RN and my hospital was amazing enough to provide accommodations for us while working during COVID. Initially, the stay was fine. I would've given this place a solid 4/5. Small space but had everything I needed. However, during my birthday weekend, I decided to return home to celebrate with my family. When I returned, I found that my room had been given away to another guest WITHOUT MY KNOWLEDGE. Keep this in mind - it is currently 9pm and I just finished a 12.5 hour shift from the hospital. I am exhausted, in my disgusting scrubs AND I have a shift early next morning. My personal items (electronics, clothes, toiletries) were still in the room. The hotel attendant tried to call the manager, but to no avail. I was told that I can stay at their sister hotel for now and that they will look in their storage to see if my items were "stowed away". I wanted to be understanding so I stayed at their sister hotel for the night. Keep in mind, I had to find new toothpaste, pajamas, phone charger, scrubs for the next day and more - things that I had LEFT in my room that they "stowed away". The next day, I received a phone call from Stefanie, who apologized and told me that I can go back to the hotel to retrieve my belongings, which were placed in storage. I was fine with that, but when I went to look at my items, I realized that I was missing my apple charger outlet and wire ($29 and $18). Also, my bottle of face toner was not fully closed, meaning it completely poured out onto the rest of my items ($18). I told Stefanie about what happened and she suggested I reach out to Robert, the general manager. I reached out - 4 TIMES. He did not respond to me and I even tried to contact Stefanie again after, but SHE STOPPED RESPONDING. What kind of customer service is this!? They gave my room to someone else, damaged/lost my items and stopped responding after? There are no words to explain how rude/inconsiderate the managers are here.

    Tv which is located in front of the bed..
    Alethia R.

    Hello everyone who's interested in staying at hotel indigo , all I'm going to say is yesssssssssssssssssss, I should become a hotel/food critic lol ..love nice hotels & restaurants. I arrived @ approximately 12:45pm early check in , which it's not guaranteed they will have a room available, literally 15mints or maybe 20 mints later the young lady at the desk came and gave me my keys to my room ... ahhhhhhhh, awesome. I forget her name , very polite , service was outstanding . I also requested to be on a high floor and my room was on the 14th floor... Entering in the lobby I was expecting a more "GRAND" appeal , however overall nice hotel , comfortable and clean.... Location is perfect , there's the Brewhouse downstairs and also many other restaurants within walking distance ... Few things I wasn't happy with tho! 1-Shower was the hand held piece. 2-I had to request towels due to just one towel was in the bathroom. 3-There wasn't a refrigerator in the room, I had to request it. 4-There's no microwave at all to warm up food. 5-Ice machine is not on all the floors. (17th floor) 6-valet parking is $45 every time you leave and not per day.... Although I had to request several items , it took about 10 mints to receive all items .. Turn around is great... enjoy you're stay..

    ceiling art
    Mariella S.

    Our recent stay was enjoyable at this small and clean boutique hotel. Check in was smooth and the staff were so friendly and informative. The following morning I ordered pre-paid delivery and the front desk called me when it arrived. PROS: well appointed space (although our room was small), prime location downtown near plenty of shopping and dining, valet, CLEAN! and comfortable bed, and again the staff. Aveda toiletries. CONS: $45!!! valet, wifi was not working at check-in luckily I had great connection so I did not try to connect again, I could hear someone coughing in their room (luckily after I woke up). I mention this because I am a light sleeper. I also feel like this is the case at most hotels. No fridge. Valet costs $45!!! dollars however there are self-park garages a few blocks away per the front desk. We personally didn't feel like driving several blocks away (and possible never finding said garages). For valet, you park in the front of the hotel and cross the little street to the valet booth and they will provide you with a ticket. You pay when you pick up your vehicle. Per the valet ticket call or text 1 hour before to request. I texted and my car was available before my requested time. A plus in my case! No in/out privilege. Overall, recommended and I would most definitely stay again.

    This was the ceiling of our room. Pretty cool! They wallpapered a photograph on the ceiling. The room was great.
    Richard R.

    This was the third Hotel Indigo location we have tried. The Hotel Indigo Brooklyn is located right in down town Brooklyn. It is very close to shopping areas, Subway, Barclay Center and several other attractions. The hotel is across the street from the Sheraton and the aloft hotel. There is construction currently going on in front of the hotel so the street is tight. We parked using Vic's parking, which has an agreement with the hotel. We self parked but you can also have Vic's valet park your car. The cost is $35.00 per 24 hour period and you can pull the car out one time more time per day with no additional charge. The front desk was very helpful and checking in was fast and easy. The customer service was excellent at this hotel. As with the other Hotel Indigo's we stayed in, the lobby is small but hip. The hotel has 20 floors serviced by 2 elevators. The wait was never to bad but if the hotel was busy this might be an issue. Our room was super clean, cool and funky. We had two double beds as there were 3 of us in the room. There was more then adequate storage space and the room was a decent size, especially for NYC. There was a little refrigerator, safe, ironing board and a decent sized desk. The beds, pillows and linens were very comfortable. The room was also very quiet and in the daytime had a lot of natural light. We had a flat screen, good size TV mounted on the wall with several complimentary cable channels. There was wifi also, the hotel provided the log in name and password at check in. The bathroom was pleasant also with a very nice walk in shower and modern, funky tiles. The hotel provided soap, shampoo and conditioner. There was a big sink with and plenty of counter space. There was also a hair dryer. A restaurant is alongside the building, which basically serves as the hotel's own. We didn't try it, but it looked good. The restaurant serves beer and wine and drinks also. I booked with a no refund policy and and using AAA, and the price was still similar to comparable hotels in Manhattan. At a base race if $290.00 plus taxes, etc. we were in the $340.00 range at check out. Not a bargain rate even in NYC. I would have to call this hotel moderate/pricey based on my rate. All in all, this was a very nice hotel and location. If your looking for a comfortable, smaller hotel in downtown Brooklyn, Hotel Indigo hits the mark.

    Where to start? Just a terrible experience in every way imaginable. Relatively clean, but held together by shoe strings and bubble gum. Great location, but needs a huge overhaul to improve the experience. See photo for poorly formatted/more extensive review.

    high floor standard room view
    Kenny W.

    Stayed one night at their standard king size room. I understand having a small room in Manhattan but in Brooklyn!??! Not acceptable for a brand like Indigo. Even my prior night at the Holiday Inn room in Manhattan was a bigger room than Indigo. Also, the room looks a bit outdated. At least this hotel has floor to ceiling windows that offer great views and the bathroom was pretty nice but only has a walk in shower. Also, the check in process for the free night that my co worker had given me took almost 20 minutes. Won't be coming back to this independently owned property.

    Moldy dingy tiny bathroom.
    Christopher R.

    Size: Claustrophobics, stay away! The single queen room--which goes for $300+ per night--is extraordinarily small. To give you a sense of scale, a queen bed is 60x80 inches; there was literally only 24 inches of space between the bed and the walls at the sides of the bed, and at the foot of the bed there was only 36 inches of space between the bed and the wall. I accumulated an impressive cluster of bumps and bruises from trying to navigate the furniture, doors and walls in this tiny space. Temperature: People who like comfy temperate rooms, stay away! My room was VERY difficult to climate control. It was either swampy hot and humid, or frigid. Cleanliness: Germaphobes, stay away! The bathroom was dingy and mildew ridden. These are struggle accommodations.

    Brandt S.

    Nice hotel in a great location. Very small rooms but that's nyc for ya. Cool bar located with the hotel. Elevators were having issues when I was there and couldn't get up past the 8th floor.

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    Great location. Nice rooms. Excellent staff. Tawanna was extremely helpful in ensuring our stay was amazing!

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    Omg near Brooklyn heights near shopping and the roof the view. Brooklyn as far as you c an see

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    Page 5 of 5

    Ask the Community - Hotel Indigo Brooklyn

    Review Highlights - Hotel Indigo Brooklyn

    Brooklyn Brewhouse serves breakfast, lunch, and dinner with awesome drinks right off the lobby of the hotel.

    Mentioned in 6 reviews

    Read more highlights

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    Hampton Inn Brooklyn/Downtown - Guest room bath

    Hampton Inn Brooklyn/Downtown

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    I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me…read moreclose to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York!

    This is a long overdue review! My fiancé and I stayed here for about a week in October. Shout out…read moreto Kat at the front desk for welcoming us at check-in and making us feel right at home throughout our stay! She was great! My main concern when looking for a hotel in NY/Brooklyn was having a microwave and fridge, and thankfully our room had both. I was also told you can request them if your room doesn't already have them. We stayed in a room with a window facing an extremely busy intersection, with honking going on all day and into the night, but thankfully, the windows were thick enough to block out most of the noise. The AC sound also helped drown it out. The room and restroom also felt spacious for what you get in NY. There was daily breakfast, which was your typical hotel breakfast with a variety of options that changed daily. It's about a one-mile walk to get to DUMBO, which wasn't bad at all, even when we had to do it in the rain. The subway is about a 10 minute walk, and there are two corner stores down the street. Honestly not a bad location! Just be careful when crossing that crazy busy intersection! I would stay here again!

    EVEN Hotel Brooklyn - 2026 April stay.

    EVEN Hotel Brooklyn

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    This place was awesome! Everyone who works here is super nice. From the front desk attendants who…read morechecked us in and checked us out to the folks who took our breakfast orders - everyone was super nice and seemed to really love working here. The place itself was cool. We got a patio with our room and exercise equipment inside the room. We used the patio for eating and getting ready so we wouldn't dirty the inside but definitely didn't work out at all. Its also located in a nice spot in brooklyn. Enough subway stations nearby and its super close to the city point food hall. Their breakfast is good and they have a 24 7 market with snacks which works out if youre feeling snackish and dont want to deal with how early a lot of bodegas close. I highly recommend this place for a new york visit.

    The good things about this hotel are that it has a nice location: you can walk to a number of bars,…read morerestaurants, landmarks and the sub way is close. The staff are friendly and professional. The room is well soundproofed. I'm a light sleeper and did. Or hear any noise so that was a major plus. The things that need to be improved: the rooms and the common spaces feel tired and in need of updating/renovations. You do not get the feeling of comfort. The mattress was a little too soft for my liking. Overall, the room is of a decent size and not a bad place for the size. It's clean enough and if you're not looking for luxury or great comfort, this is a good option.

    The Brooklyn - Random ass hangers, fine. But no iron?!!!

    The Brooklyn

    (106 reviews)

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    Crown Heights, Bedford Stuyvesant

    When you look at this hotel online - you only see the front of the building... Because there's…read morenothing to the left or the right or across the street but traffic. If you're walking here at night... *shrug* you might feel unsafe. The front desk area is encased in some type of bullet proof glass/thick plastic... And the security guard sits across from the front desk. So they either have been robbed or own a bodega cause it has that same feel. (IYKYK) front desk guy barely said anything beside "ID and credit card" they make a copy of your ID, you sign a form that you're ok with them charging your card for incidentals, and they send you on your way. He didn't tell me what room I was in. He just wrote it on the key card. O_O. Grade A customer service. Ok. Cool. There are taped up print outs about noise, a smoking fee you'll be charged X amount if they catch you... PEOPLE ARE ABSOLUTELY SMOKING IN THIS PLACE. They may rather you not but that fee ain't stoppin nobody. (Someone randomly walked down the hall last night spraying spray to rid the smell -- it didn't.) There are Rules about how many people are allowed in what type of room. Which gives the impression that it probably gets wild during the spring/summer. The room it's self is cool. Everything seems clean. Everything has wear/tear and seems/is worn. The walls are INCREDIBLY thin. (The guy in the room next to me is currently talking on the phone about doing shrooms, bougie b!tches, and his mans needing to get his drivers license) is he in the room next to me or is he sitting in the couch in this room? The volume is about the same, might as well be a 3 way call with all of us. Would I stay here again? Probably not, but I wouldn't throw a fit if someone else booked it for me/us either. It's a bit further down on Atlantic than I'd like to be. It's like 1.5 miles from Barclays. Closest train is the A/C - Nostrand. The 2 train is like a 17 minute walk away. All in all... It's giving... We used to be a motel, but got a PPP loan, did some renovations, and we're a hotel now. Not knocking it. IJS those are the vibes.

    ONE OF THE DIRTIEST PLACES I'VE EVER STAYED. I booked this hotel sometime in 2025 when reviews…read moreappeared to be favorable. I stayed in this hotel for two nights, May 19th and May 20th of 2026. What I encountered should NEVER be allowed in the hospitality industry. Immediately when you walk in to check in, you are met with the staff members behind bullet proof glass. The girl who works in the daytime has a very hard to hear voice and shows 0 emotion. The pictures show the front is decorated which is NOT the case any longer - it's just dirty and deteriorating. The lobby is out of order - chairs everywhere, the bar wasn't open the entire time we were there, and they tour down the TV that was once there. The elevator is deteriorating like the rest of the building, and you can hear it each way up and down. My partner and I walked into the room, which at first appearance looked nice. Once you sat down and looked around, things just became more unhinged by the moment. - DUST covered everything. - The floor was nasty and had dirt, scraps of food wrappers, and food crumbs everywhere. It was clear the floor had not been vacuumed in days. - The hallway was also covered in grime, and had an added stickiness to it which you felt each time you took a step forward. - The large door to the bathroom was off its hinges so it could no longer slide shut. - The shower had visible black mold. Only a few of the water spouts had water come out. The rest were either clogged or just didn't work any longer. - Paint was pealing on the wall. - The couch in the room was covered with a cheap, ripped, couch cover that had stains on it. - Visible cigarette burns showed in various areas of the room. - They only gave us one pillow and one towel. I had specifically booked the hotel for two guests. We used the hotel to quickly get ready for the rest of our night, and asked the man working at the front desk to bring up a few pillows and towels, as we explained we only had one of each. When we returned, they had brought two towels up to the room, but no pillows. My partner went downstairs to ask the man once again for pillows. He told us they would be right up. 15 minutes passed and nothing. We called again and he said the same thing - they would be right up. Another 15 minutes - nothing. I called once more, and said we needed them because we wanted to go to bed soon - I was clear my partner did not have any pillows to use as we only had one supplied to us. I was told they would be right up - they never came. When we left the next day, I was very straightforward with the girl working at the front and let her know it's unacceptable that my partner had to sleep on a "decorative" pillow from the touch which smelled. She told me they would be right up - but I told her they already said that to us -she needed to make it a top priority for us as we've asked many times. Not one apology was given for their lack of service. Fortunately, when we came back they had given us two pillows however, both of them stunk and were stained. When we woke up the next day, we realized the sheets had moved around a bit while we were sleeping, and my partner slept on a giant brown stain that could have been anything. NEVER staying here again - I hope they shut this place down soon what a joke.

    TownePlace Suites by Marriott New York Brooklyn

    TownePlace Suites by Marriott New York Brooklyn

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    Gowanus

    Stayed here during the BLIZZARD of 2026! LOL During our annual birthday visit to NY for my…read morehusband's birthday, we spent 5 days in mid-town Manhattan and the last couple of days here. So glad we did! We love Brooklyn and this area in particular. This TownePlace is right around the corner from the Subway station, literally 3 minutes. We take the Subway everywhere we can when we visit, so we were happy. This is a great location! There are lots of restaurants in the neighborhood and the people are so friendly. There are lots of fun locally owned shops which we enjoyed as well. If you don't mind the walk, you can head to the shops next to the Barclay center which have Target and Marshalls and other shops but those are the only two we were interested in at this time. You can take the Subway over there, but we like to walk as much as possible when in NY. In the hotel there is a washer and dryer which cost $6 a load. The hotel sells laundry soap in the little lobby market. The complimentary breakfast is just like the regular Marriott breakfast for a TownePlace. Eggs, bacon/sausage, oatmeal, bagels/muffins, yogurt, dry cereal, coffee. Not much fresh fruit at this location. We checked in and checked out without any issues. Our room was spacious and clean. Great view to watch people shoveling snow and watch the snow fall. Big windows to let in the sunshine when the snow stopped. We will definitely be back in 2027!

    Yes, it wasn't a good experience. Understandable that staff need to be with their families for…read moreChristmas day. However, after Christmas, December 26th, I called around 1PM to have our room cleaned. The front desk confirmed, we left and returned at 7pm, the room has not yet been cleaned and the trash bins are full for both the bathroom and kitchen. I was informed by the front desk that they do not have housekeeping and will schedule the room for cleaning tomorrow. I said, but our trash is full. They can't do anything about it. I went downstairs with 2 bags of trash and offer to throw the trash away and was told they can't throw them away and to just leave the garbage in the hallway, outside the room. How can a place like this not have a housekeeping available, it's only 7pm. How about offer to get the trash at least? Am I at Marriott?

    Hotel Indigo Brooklyn - hotels - Updated July 2026

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